Skip to main content

Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 509 Topics
  • 1,497 Replies
509 Topics
Evan Strutton
Community Member
posted inPlan Changes & Upgrades.
upgrade sim only data allowance
How do I upgrade my data allowance on a sim only contract
402
N
W
Community Member
asked inPlan Changes & Upgrades.
SIM deals
I have received an e mail suggesting I can switch to a SIM only deal at £6 per month, only to find that the cheapest deal available is £8 when I attempt to do this. Do we know why a plan offered individually to me is not available when I go into my account to secure it? Thank you
362
N
J
Community Member
asked inPlan Changes & Upgrades.
Email upgrade offer does not match upgrade offers in app
I have recently received my email from iD saying my contract is expiring soon and that I am now eligible for an upgrade. In this email is a few options for upgrades that I can take, one of which is an offer for an iPhone 16 Pro Max 256GB Desert Titanium, for £149.99 upfront and £43.99 monthly, with unlimited data. I can’t see this offer anywhere on the app/website and have been into a Curry’s store and they just said to contact iD directly. Am I able to claim this offer?
282
N
C
Community Member
asked inPlan Changes & Upgrades.
How do I change from my current £7/month monthly sim plan to a cheaper 12 month deal on moneysavingexpert?
How do I change from my £7/month monthly sim plan to one of the great deals mentioned on moneysavingexpert that effectively halves the cost using an annual plan? I currently pay for 2 sims on a monthly basis but need to cancel one now. That is easily sorted I think. I have seen the great deals that come via moneysavingexpert website, where a 30gb sim effectively costs less than £3.50 a month over a 12 month plan. This would be a great saving of over £40 a year. However, I cannot see anything mentioned about how to achieve this as a current customer of iD mobile. Your help is appreciated.
211
N
Emily Curtis
Community Member
asked inPlan Changes & Upgrades.
early
Just wondering, I'm due an upgrade on the 6th of April with ID and I do plan to stay with them. Could I upgrade before that day like a week or two before or do I have to wait until the actual day
292
Tyler
Michelle Morkan
New
 Contributor
posted inPlan Changes & Upgrades.
upgrade orderd and sim card i orderd ive still not recognised
I orderd an upgrade fon and I have not recieved it and also inorderd and new sim and not recieved that either
292
Tyler
A
New
 Contributor
asked inPlan Changes & Upgrades.
s25 ultra accessory package
Hi I've just upgraded to a s25 ultra. The upgrade package said there was an accessories package that comes with the new plan,included was meant to be a fast charger , a set of buds 3 and a clear case. The phone was delivered today but no accessory were included.
2186
Tyler
S
Community Member
posted inPlan Changes & Upgrades.
can i get an additional phone contract
I've got a contact with you but I'd like to see if I can get an additional phone and sim with you please
1093
Tyler
R
New
 Contributor
asked inPlan Changes & Upgrades.
Found a plan on comparison site, not available in the app, how can I get it
I’ve found a monthly sim only deal on a price comparison site, that is slightly cheaper with a slightly better allowance than my current plan (also a monthly sim only plan) I looked at available plans to upgrade to in my app/account and that deal is more expensive. Is there anyway I can switch to this better plan directly? Or do I need to get a PAC and transfer as if I were a new customer?
903
N
H
Community Member
posted inPlan Changes & Upgrades.
enf of contract
Hello my contract is due to terminate soon, how can I just switch to a sim only contract? And what are my options.
733
N
S
New
 Contributor
asked inPlan Changes & Upgrades.
Call from ID mobile regarding upgrade
Hi I contacted ID on live chat to discuss an upgrade they put me through to sales who said they would call me back today I have redo a call from this number 08000490250 just wanted to check it is a ID customer service number and not a scam
1343
N
DavidandSusan West
Community Member
asked inPlan Changes & Upgrades.
fuse 2 communications
I had a call from a number 01164890016 offering upgrade had all my details and did not want bank details just said they would take all details from my account and update the direct debit they said they were carphone warehouse but doing a search of number it relates to Fuse 2 communications scam or not?
6673
N
C
Community Member
posted inPlan Changes & Upgrades.
credit
I recently upgraded and am massively in credit can I get some money put into my bank account?
372
N
B
New
 Contributor
posted inPlan Changes & Upgrades.
outgoing calls barred after early upgrade.
I accepted an upgrade offer which worked perfectly for the remaining two months my original contract I now can’t make outgoing calls although incoming calls are good, also I was issued with a replacement sim which I activated also my direct debit has been increased to reflect my updrade wich has included a two year contract, I have had three live chats but no result this is amounting to taking money for a service I am not receiving.
303
N
Jonathan Ferguson
New
 Contributor
asked inPlan Changes & Upgrades.
Phone upgrade
why is it cheaper to get out a new contract than it is to upgrade my current contract
3007
N
Nikolas Mihocic
Community Member
posted inPlan Changes & Upgrades.
Can’t get past bank card check
I’m trying to update my plan and when I go through to pay, it won’t accept my card and I can’t get any further
382
N
Rach Daly
Community Member
posted inPlan Changes & Upgrades.
Why are some contracts £50 more upfront?
I am currently looking into upgrading and I have an idea what I want but was just looking through my options when I noticed that on contracts offered for each handset there are 2 exactly the same except they cost £50 more upfront for example one was £47.99 a month, £49 upfront for 10gb of data and unlimited texts/minutes, just under that option was one for £47.99 a month but £99 upfront for 10gb of data and unlimited texts/mins on the same exact device with the same memory and colour and everything, why would you pay £50 more for the exact same thing?
683
Daz_S
Jess Thompson
Community Member
posted inPlan Changes & Upgrades.
changed mind on upgrade
I've changed my mind on the phone I've chosen for upgrade I'm wondering if I could change please
261
N
T
Community Member
posted inPlan Changes & Upgrades.
getting out of contract
Hello, I am wondering if IDmoblie help people out of their previous contracts to be able to join their network?
523
Kash
Roksana9
Community Member
posted inPlan Changes & Upgrades.
3 days till new plan but cannot change phone yet?
I've got 3 days left till new plan will be available on ID mobile app but it's not showing any options. How I can change plan, order new phone in one day?
231
N
robclqhn82
Community Member
asked inPlan Changes & Upgrades.
Not Able To Upgrade
Tried to upgrade today to the Motorola Razr 50 and was told I cant upgrade to this phone because the handset was over £20 . I have never heard of this before . What is the point of offering a upgrade if when you try you are told this ? Also thie phone in my upgrade options
432
N
M
Active Contributor
posted inPlan Changes & Upgrades.
1 Gb plan with 1 Gb bonus
I used to get a 1 Gb bonus with my 1 Gb plan, but its not showing up? Has this been withdrawn? I rarely use data, but nice to have the extra bonus data if you travel
152
M
P
Community Member
posted inPlan Changes & Upgrades.
upgrade is wrong
After speaking with someone on live chat and arranging a callback, someone from ID mobile contacted me and we agreed a price for an upgrade (new phone but same plan with unlimited data, calls, texts). My phone is due to be delivered tomorrow but my plan has changed on the app to 100gb data only. What do I do please?
481
N
C
New
 Contributor
asked inPlan Changes & Upgrades.
where is my trade in confirmation or credit?
I’ve already contacted curry’s but no reply and no confirmation even though I have tracked delivery. ID need to do better here, you can’t sit and promote a trade in and it take ages to come through.
535
N
W
New
 Contributor
asked inPlan Changes & Upgrades.
Need help with sim upgrade
I have a monthly contract which ends in 6 days and I want to change it to a sim only. My current contract is under my parent’s name and I will have to take out a new contract in my name. However, I realised I need to give 30 days notice for a cancellation or else my contract will continue as normal. If i cancel it immediately when will I be able to get a sim to ensure I do not pay for two contracts at once. Follow up question as well, when I take out a sim only contract does the billing cycle start immediately or when i activate the sim?
935
N
Terms & Conditions