Plan Changes & Upgrades.

Last night I upgraded my SIM contract using a link on my account. The upgrade is not showing on my plans and I'm not unsure if it has been processed or if it didn't go through. Impossible to contact anyone via the chat. There are no agents available etc. I do not want to have two ID contracts! Could someone contact me please.

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers

I’m about to purchase a new plan for phone and Sim, but I’m not sure about the roaming data. The information You have providedis not enough.

Hi,At the beginning of April, I upgraded my mobile plan to include 120 GB of data along with unlimited texts and minutes. However, I just realized that I’ve only been given 1.5 GB instead of the 120 GB I’m paying for. I’ve been trying to contact customer service for three days straight, multiple times a day, using the live chat — but I haven't received any response. It’s incredibly frustrating, and I feel like I have no way to resolve this issue. Is there any other way to get in touch with someone who can help? I just want the plan I signed up for, and some acknowledgment that this issue is being looked into. Thank you.

I received my upgraded iPhone yesterday. It’s faulty. The swipe up does not work. I took it into curry’s and advised it’s faulty as the screen does not open up and it’s overheating. i need to return and replace please

Hi, the link to claim the Easter offer Fitbit with Pixel phone is not working, states page not found. Any other links available, or other way of claiming? Many thanks

Hi I'm tray claim my free gift but when I press link for this got message page not found

Upgraded from 60gb to 120gb and it’s showing as 1.5gb I had a search and this seems to be a known issue from several months ago (though CS chat told me it had never happened before) Some people seemed to have the exact same issue, 120gb showing as 1.5gb others had unlimited data showing as 5gb. For some it seemed to be a graphical glitch others seemed to actually be limited to 1.5gb I called 7777 and it does say I have 120gb/120gb so is it just a UI error? From the contract documents From my account online

Recently i got offered an upgrade on my plan to pay £10/month for 120GB as opposed to £12/month for 100GB. I got an email confirmation for this but when i go onto my app it says my plan is £10/month for 1.5GB. I’m worried i wont have enough data next month as i go through a lot doing university work outside of home. Not sure who to call as it seems ID mobile do not have a number and the automated chat bot service is not working, any advice?

Hey - hoping someone here can help as so far the dedicated CS have not been able to! I’ve been with ID mobile on a £10, 70GB contract for years but saw an upgrade offer on my account earlier offering 120GB data and a voucher for the same price - seemed like a win-win to me! I accepted this offer but never received any email confirmation. I queried this with CS who confirmed it was indeed being processed. I’ve just accessed my account again, a few hours after putting in the upgrade, and my data allowance has reduced to 1.5GB a month - far short of what I agreed to. Anyone know if this is a technical glitch? CS said I’d have to contact them again tomorrow and the sales team just pointed me back in the direction of CS …

My current two year contract will end on May 23. I want to upgrade my phone as soon as possible. Can I do the renewal now?

Just upgraded to 150gb monthly sim only. Confirms this on order but on mobile app says 1.5gb monthly. Should I be concerned ?

Can I set my phone to block the sending of mms?

I upgraded my phone this morning but I have no confirmation so I have accidentally done this twice can you help me.

If u do a sim only upgrade. How quickly will it take affect? My old plan has come to an end.

I am an existing customer and my old contract has expired a few months ago. Today I went to ID Mobile’s website and looked at the sim-only plans (as I have a separate handset I purchased separately) and found one I liked, 70GB for £10/month and specifically because it was Esim which is what I am after. I logged in and went to look at Upgrade offers and found the exact same plan (there was only one version of this plan) and when I clicked into it I couldn’t see the Esim option (I tried several times, logging out - could see the ESIM option - logged back in and went to upgrade offers - found the same plan: ESIM option had vanished). I was on the web chat with an agent during this whole process going through all of this and they too couldn’t understand why the Esim wasn’t available when doing a sim-only plan as an upgrade but only visible I am not logged in. I took two and half hours on web chat trying to simply upgrade to an Esim-only plan and ended up having to get a physical sim card a

My old iD contract expires next month and I've successfully ordered an upgrade phone (with esim) which is on its way. I've found information here and in Help about getting this far, but not any further. The sort of information I'm looking for is a simple guide to what I need to do when the phone is received. The Welcome to iD email sent to me assumes I'm a new customer and the new phone will come with a new phone number. If I want to keep my old number I need to port it over and set up an iD account etc. A specific Welcome to your iD Phone Upgrade email is required. Without this information, I presume that the esim code will automatically transfer my existing number to the new phone as if I swapped a physical sim? Regarding changes to the Plan in the app, do I need to “add new plan" or will it automatically update the existing plan? Apologies if I've missed something. Chris

So the phone associated with this account is owned by me because I pay for it. But the phone is used by my daugther and we ensure that the phone is totally private to her, I have no access/oversight at all, just as it should be. I just upgraded the phone and kept the number. So the new phone was delivered to me and then I posted it to her. The exact moment, to the second, that she activated the new phone I received a txt on my own phone (on a my private number) from a new unknown number saying “Hi Dad this is my new number xx”, this was then followed up the next day with the request to pay her bills cos the new phone change over has blocked her bank account and could I pay until she sorted that and then she would repay me. The “xx” on the first txt tipped me off and I had already checked with my daugther and knew it was a scam BUT… How could someone know to the second that she had switched on the new phone?! I cannot believe it was a chance cooincidence, so where did that information c

I would like to upgrade per an offer on uswitch black iPhone 16 256gb memory 100gb data 5g unlimited texts and calls £9 upfront £36.99 pcm (£38.49 2026 and £ 39.99 2027)

Hi I want to upgrade my contract but change my mobile number ?

I have selected an upgrade via the ID mobile website. I made it all the way to confirmation page and the upfront payment has been taken but no confirmation email. Normally I would expect an email confirmation for most web transactions. When I log into my account I am still being offered upgrades despite an upgrade in process. If somebody on ID mobile side could confirm the order was fully successful that would be great Thanks

I went through the upgrade process yesterday to increase my plan, as I have done before, but I have just received an email with a new account number and new mobile number. It seems the upgrade has created a new account.

If I upgrade my SIM only deal will it take effect straight away? I still have data left (20GB) but want to upgrade to a bigger plan before renewal date (16/5/25). Basically wanting to upgrade early before month ends. I’m on a month contract and have been with iD for a long time

Hello. Can you forward evidence of my upgrade and proof of purchase for the S24. So I can obtain my samsung ear vuds and fit bit that were part of the upgrade package. Thank you Elaine Byng-Hollander

Hi. I tried to buy second contract as i was on a rolling contract but was told I'll have to wait until I had been with id mobile for 3 months before getting second contract which would make it 14/04/2025 when I could apply for another line. Well there's this deal at mobiles.co.uk and it expires on the 15th with limited availability, so I wanted this deal so I thought cancelling my rolling contract and then applying for the deal would solve this problem but I've been declined again even though my credit should be fine. Why is that? Also I had to switch to another network on another rolling contract so I can switch my number to id mobile as they don't switch numbers on same network but I don't understand why they refused me again even though I was with id mobile and always paid bill on time.