Unanswered questions

1102 Topics

rebelyon Civilian

Caller ID

Question

Has anyone had problems turning ON “Show My Caller id?” on iPhone?

Welcome / Ask a question

0 19 0

2 months ago

Darrellswarb99 Civilian

network

Question

Because of the network work issues. As a care worker I’ve lost out on clients today due to not being able to access my emails to see any rota changes since this morning. No clients no money no money means not paying my bill simple really.

My iD / Coverage

0 102 5

3 months ago

Dorsetblades29

sim not provisioned

Question

Suddenly popped up this morning. Tried to connect to network but says unavailable

Welcome / Ask a question

3 267 13

3 months ago

Simon W Civilian

iPhone 5 no signal

Question

I’ve tried upgrading software, removing card, resetting, switching airplane mode on and off - but nothing works is this service provider (ID) issue ...or possibly hardware in the phone?

Welcome / Ask a question

0 72 6

3 months ago

Westiekev Civilian

No 3 network

Question

As ID use 3 network which is down with no explanation or resolution time will we be credited for the contracts we are paying when we have no service having to use WiFi can't do that from work

My iD / Coverage

0 417 1

3 months ago

ciderboy Rookie

Text messages: Your pin is XXX/ getfitcoach.co.uk

Question

Just wondering if anybody else has had any problems like below:It started when I received an odd text from 07378 903141 (a company called Shopsafe) at the end of last month giving me a pin and telling me to ignore the message if I didn’t request it.Shortly afterwards I received a text from 66299 (ge...

Welcome / Ask a question

0 298 4

3 months ago

Dazzer2

Why is ID Mobile customer services so rubbish?

Question

Online chat has rarely worked and it's impossible to get any service or answers! How can a business survive with such rubbish customer support?

Welcome / Ask a question

1 204 4

3 months ago

hamoxham

Mobile data suddenly not working - Samsung Galaxy S6

Question

I know there are similar questions on here but literally none of the answers have fixed the problem. I’ve had this ID account for years, and today randomly my data just stopped working this morning. I’m turning it on and there’s no 4G (or 2G or whatever) appearing in the corner of my phone like it u...

Devices / Android

0 117 1

3 months ago

Samkil

Nework connection

Question

No nework won't allow me to call out even with WiFi how long will it be down

My iD / Coverage

1 117 2

3 months ago

Blank Civilian

how to get back lost account?

Question

So a little over 3 months back my sister made my id phone account after I got my phone from carephone warehouse and a few weeks ago I tried to unlock it, but no luck and that was because she said that she forgot that she made it and now she can't remember the details of the account. So now I can't u...

My iD / App and My Account

0 72 4

3 months ago

Nsimkins

How to I find LiveChat

Question

Looking for chat icon

Welcome / Ask a question

0 175 2

3 months ago

bannahhookless Civilian

Payment Page Reloading Rather Than Processing Payment

Question

Hi there, I'm trying to upgrade my phone, but every time I get to the payment page, and enter my details, the page refreshes when I click continue rather than taking me to the confirmation. I've tried on multiple devices now with the same issue happening every time. Please help, I just need a new p...

My iD / Plan types, upgrades & plan changes

0 79 3

3 months ago

Hp1

wrong pac code or mobile number

Question

Can not submit keep my number form. get the error: you entered a wrong pac code or mobile number. Please check and try again. they are both correct

Welcome / Ask a question

0 58 1

3 months ago

Dook

Sony Experia Z3+ Dual with 2 ID sim cards

Question

I have a sony experia Z3+ dual . I purchased 2 sim cards using different accounts and e-mails to allow me to purchase 2. Each sim card will work independently in the phone and in different phones but they will not work together. My phone previously had talktalk sims and worked fine. Phone see's...

Welcome / Ask a question

0 42 1

3 months ago

HMitch

Changed address and now charged £2.50

Question

I've changed my address recently and so I updated it on the mobile app with no problem, but now my bill has come through charging me £2.50 for doing this. There was no warning that I would be charged and I would like a refund, please.

My iD / Bills, allowances & charges

0 75 1

3 months ago

iD Mobile iD Mobile Employee

What content would you like to see on the iD Community?

Question

We are interested in finding out what you would like to see on the Community, that you would find useful and helpful?

Welcome / Ask a question

2 219 10

3 months ago

Billhamc

Trouble Activating SIM

Question

I have recently got got a new SIM card and activated it on the ID website however, I have had no conformation message and I cannot use any services. I activated it about three days ago.

My iD / Coverage

0 71 3

3 months ago

Ed Doughty

Received new sim and doesn't activate after a full day

Question

Received and activated a new sim after having phone stolen and after the 24 period is has not activated. What should I do to try and activate it?

Welcome / Ask a question

0 112 2

3 months ago

tsf27

App Not Working Since Upgrade

Question

Since I recently upgraded I cannot access the app. Every time I open it and put in my password it comes up with message regarding new sim, with 2 options to tap whether started using new sim or not. When I tap "No, I haven't to use my new SIM yet" I get a popup saying "No problem, when you're ready...

My iD / App and My Account

0 129 8

3 months ago

BlondieKay Civilian

signal issue - signal dropping

Question

GI'm having issues with my signal dropping out all the time. Even when I'm connected to Wi-Fi and it's says Wi-Fi calling it's still cutting off. It's really annoying. My area is WF10, west Yorkshire

My iD / Coverage

0 100 5

3 months ago

Colouredcrayon Civilian

Sim not working after number transfer

Question

On 3 April, I activated my new iD sim and used the calls and data normally with no issues. A few hours after (still 3 April), I requested to move my old giffgaff number over. My iD sim worked normally until sometime between 10:45am and 12noon on 4 April. At this point the giffgaff sim disabled and t...

My iD / Getting started

2 416 19

3 months ago

Lea51 Civilian

No signal or Wifi Calling - Samsung S8 Plus

Question

I moved over to ID last week , porting my number from EE. My phone is unlocked but I cannot get any signal where I live and my Wifi calling no longer works since changing from EE.

My iD / Coverage

2 185 12

3 months ago

Kparry65 Civilian

How to get rid of constant no service notifications

Question

I have a samsung S8 and cannot get rid of the constant notifications alerting me of there being no service available whilst I am sat at home. I am well aware there is no service and currently cant get wifi calling but dont need to be reminded every couple of minutes! When I do a long press on the n...

My iD / Coverage

0 95 9

3 months ago

EllieFreeman Civilian

My phone says 'not registered on network' and I can't make calls. Can anyone help?

Question

I have been using my phone without any problems until yesterday afternoon when I was unable to make calls and my phone said 'not registered on network'. It seemed to sort itself out in the evening but today it's doing the same. I can't even phone ID. As the online chat option is busy, can anyone h...

My iD / Coverage

0 152 6

3 months ago

neilkachu

Unable to order a SIM

Question

Hi, Ive tried several times over the last week to order a SIM to swap to your network, but every time your system tries to take the 0.01p payment it appears to do something then fails back to the payment page with no error. No payment is being taken my end. Ive tried multiple browsers/devices and...

Welcome / Ask a question

0 80 2

3 months ago

Page 6 / 45

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

Cookie settings

We use 3 different kinds of cookies. You can choose which cookies you want to accept. We need basic cookies to make this site work, therefore these are the minimum you can select. Learn more about our cookies.

Basic
Functional

Normal
Functional + analytics

Complete
Functional + analytics + social media + embedded videos

Accept cookies

Unanswered questions

Popular subjects

Sign up

Or log in to the iD Community using your Facebook account

Log in / Register

Or log in to the iD Community using your Facebook account

Scanning file for viruses.

This file cannot be downloaded

Cookie policy

Cookie settings