Unanswered questions.

As above esim is working fine on iPad but I believe I need to set it up on app to enable data roaming, but iPad can't receive text to add number to app? Is there another way to enable data roaming?

Please help not receiving tx from bank or Visa as trying set up on new phone

I am recieving normal text messages but not 2FA messages. I have been through the FAQ's and followed instructions but still not resolved. For clarification it's a new phone and provider for 5 days now. The bank said messages are with your provider so are being sent and to speak to them. How do I speak to id mobile to resolve now?

I need help. My bill on the ID Mobile App says this months bill has been paid. But I know it hasn’t as the money hasn’t come out of my account. The money was meant to come out 2 days ago by direct debit but it hasn’t yet come out. I don’t know what to do

My partner and I have just taken out contracts and phones with id. iphone 16 pro max, numbers ported from previous network easily enough. We are both having a nightmare getting banking apps and anything that requires a verification text code or two stage verification to work as we don’t seem to be able to receive the text. Normal text messages are going through. Ive spent half the day trying to get to the bottom of this, i have read lots of threads about the same problem here which just seem to end with no known outcome or fix. Ive chatted with the live chat, my partner has been on the phone with customer support, both seem to be oblivious to the cause and have directed us to do all the usual stuff. From what i gather, the verification text messages are not going through as they require another level of security to send properly, something that requires 2fa codes from technical support and that seems to be an ongoing problem with anyone transferring from another network to id. Neither of us has had any issues transferring networks before. Surely there is a fix for this ?? Any help would be greatly appreciated.

I have purchased 2 ID SIM cards for use in our iPads when we are away in Europe. roaming is turned on in the ID app & on both the iPads but I cannot access the internet, I get a message ‘could not activate mobile data network’ everything works ok if I put my O2 sim in the iPad. can anyone help? thanks in advance

My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

I canceled my plan months ago. I still reciving bills. I won’t be paying that! I followed exactly what is on your website and still you charge me. I don’t use that number anymore so I don’t have access to mobile app. Contact you on chat is simply impossible so there is nowhere I can solve that. Please help me!

my telephone is having intermittant call issues. 80 % non functional sim for 2 weeks

Why am unable to make calls? I'm being told that I've reached my cut limit even though my call plan is unlimited?

Ive waited in the live chat section for over 30 minutes even though it said that the waiting time is 4 minutes. And they never answer the phone. Has anyone actually got cashback?

My wife is currently in Morocco. She purchased a roam beyond add on before she arrived but is worried it isn’t working because her current bill is showing over £100.Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.

I am in Germany, and my IPad cellular is no service, works fine in UK, spoke to chatbot did reset network settings, roaming on and off, restart IPad, reinstall SIM card etc. interestingly it works fine in the iPhone but not on my IPad mini 6, but works on the IPad fine in UK. please can this be solved as when I signed up I was told it would work fine, which it does for the UK looks like it’s an EU problem. Thank you

My Google pixel 8 pro froze yesterday, I put it down and when I looked again the screen was black, it now won't switch on, tried charging, and resetting with 2 buttons etc, it's just dead

wife & I both have accounts, neither of us can phone South Africa. I have £25.00 on cap to pay. Have spoken to 3 live chat, after resetting network still nothing, then took out sim, turned phone on & off in flight mode & load of other stuff still nothing. International calls & premium calls turned on. Help please. URGENT.

Good evening, I closed my account following emergency heart surgery but really would appreciate being able to reactivate the phone number- is this possible please? I believe I closed the account in October 2024. Any help would be appreciated. Thankyou

Is it possible to restore delited messages? I actidently delited some important text message, need to retrive it back

I'm confused about why I keep being asked by my customers, whether I've changed my number, as every message I'm sending is looking to them, like it's coming from the id mobile sim number, despite the fact that I've had my giffgaff number ported over with my PAC, it's not just irritating, it's super annoying! Please!!! Sort it out, or at least tell me how to!

I am constantly missing calls due to lack of connectivity with ID system. I have no number recorded on my recent calls although people say they tried to call. I also try to make calls and the phone won’t connect. If I turn off WiFi it works sometimes but I have no knowledge of missed calls unless someone tells me. what is going on? Does anyone else have this?

Hi made order 26 April and today I should receive my phone.

Hi can some one help me I’m requesting a pac code but it’s not giving me one it’s coming up with an error even when I try via text request and on the app can some one get my pac for me please

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I have recently switched to ID mobile from another network & have kept my old number. Everything seems to have working fine but I have one little problem that I don't know how to fix. If I send a regular text message, it sends as my old number. If I send a chat message, it's sending as the number that came with the phone. How can I change this so they both send as the old number? I use the Samsung messages app, not the Google one btw

I recently got a new SIM card sent out and activated it. It said It would take 24 hours to come through and to expect a text from id but I’ve had nothing. What should I do?

Hi All, Already an ID customer with my mobile. I want to use to use mobile data when away, but rather than removing the sim or tethering to a mobile router, I’ve decided to go with a second sim. I only want this active a month at a time, as will have no need for this at home. I can get a 1 month rolling contract, but wonder if it’s possible to pause the contract after a month and restart at a later time, maybe a month or two later? I know I could just buy a new sim card, but it seems a little wasteful and unecessary if I already have a sim - just wondering if this is possible?