Deleting your iD online account. To delete your iD online account, please login to the app or my.idmobile.co.uk , head to More > Delete my iD account. This will only cancel your iD online account and NOT your iD Mobile plan. If you would like to cancel your plan, head to Plan > Leave iD. Your personal data. Please review our privacy policy to understand what personal information we collect, why we collect it, what we do with it and the choices you have, including how to access, update and delete information.

Here you can find out everything you need to know about how to cancel an account on behalf of someone else following significant life events: The account holder has passed away. If you’re a relative or friend of someone who has recently passed away, we’re very sorry for your loss. It’s a difficult time, and your loved one’s phone network shouldn’t add to that. We want to make the process for closing their phone plan and disconnecting the line as hassle free as possible. Here’s what you need to do: The account holder has been deployed for military service. When you let us know that a customer has been deployed for military service, collection of any money owed will be placed on hold for 21 days. You’ll have those 21 days to provide evidence that the customer has been deployed overseas. If you fail to provide evidence in this time, collections will restart. The types of evidence we’ll accept are: An Armed Forces contract suspension form from their unit Welfare Officer. An official Minist

e-sim not receiving messages on ipad, to set up ID Mobile Account

I have an iPhone with ID Mobile but have recently bought a Google Pixel 9A also with ID and have moved the SIM card to the new phone. Can I now just delete my account for the iphone on the ID website by clicking ‘Cancel my ID plan’ to stop the Direct Debit and then use the link in the email I received on buying the new phone to set up a new account? Thanks in advance for any help.

How do I pay an overdue bill for my Son's id mobile account since his sim card has been blocked so I need to use mine to pay

Good afternoon, I have the same email address for 2 ID mobile accounts/phone numbers, I cannot see the 2nd ID Mobile account details, please helps. 1st account number: (Information Removed), mobile number: (Information Removed),. I can see account details when I login using the email address. 2nd account number: (Information Removed),, mobile number: (Information Removed),. I canNot see account details when I login using the email address. Kind regards HBLee Email address (Information Removed),

My sim is in a router so I’m unable to receive a code on it (and I’m not currently in the same part of the country to go and physically take it out and put it into a phone). I have all my account details, how do I access my online account without needing a code sent to my mobile? Thanks.

Hi, I purchased yesterday to receive the phone today, I thought I would be clever and port old number over, this is activated. I have my device and my ported number is working. Great! Now I have come to register for my ID account, and I cannot. The form requests my number, and won’t accept my ported number, only the none working number is accepted. Of course I cannot receive a text on this number to activate. What do I do please? Thanks, apart from this the hand over has been fantastic. Kindest regards,Mark.

Hi I recently signed up to an ID mobile 24 month plan for my mother in law, who unfortunately passed away earlier this month. The contract is entirely in my name and account so I wouldn’t expect to be able to end it in the circumstances but would I be able to get a PAC from my own provider and take over the ID account with my number? The contract has been live since early September, and my mother in law had already used a PAC code from her previous supplier. I’m not sure if either of these points would be a problem?

Since the app upgrade neither myself or my husband can get on the app. It keeps saying our details are incorrect when we put them in. This is extremely frustating as use the app quite a lot.

I have just moved from Apple to Android from a tech perspective and would like to give my son my Apple cellular Watch. He is on ID Mobile and I wondered if he would be able to use this with this ID account.

how do I get proof of purchase from my id account to claim laptop.

Hello My ID account seems to be not working, I have tried on multiple occasions but it is not working. I am paying 51 pounds per month and I have no idea what I am paying for.

I am trying to set up my account and it says that my details are not recognised. I kept my old number when switching but it does not recognise this. It recognises the id mobile number I was given but as I don’t have that number I cannot get the text to verify the account. Help please!

I received a text a few days ago to say my SIM activation is in progress even though I’m mid way through a contract with ID. I try to log on to the app but it sends me to the page to input my number, surname and date of birth and when it says it has sent a text to authorise my login I can’t receive it. I can send or receive any texts/calls or use data since that text. No idea what’s wrong.

A friend is switching from 3 to ID she has filled in the forms and sent her PAC code to ID. She has had emails verifying her bank account and receipt of forms The account is supposed to start from tomorrow (1st Nov) but she has heard nothing from ID about starting. What to do?

I’ve managed to log into my ID account on the website , I’m now trying to log into the app , where I’m told to add my ID mobile number and DOB and second name , when I do this I’m told my details don’t match ? Need to log in asap as I’m trying to move an old number to this new contract .

lost phone, unable to log into account, id says i fail the identity verification, unable to cancel account

I have successfully switched my old number to ID BUT - My ID account was created before the number was transferred, using my original ID number. Now when I try to log in it is sending the code by text to the number on the account which is the old one - so I can’t receive the text. How do I now access my account.

Hi iD Mobile, I’ve just seen a £40 default from an old account and I’m really upset about it. I understand reminders were sent, but at the time I’d lost access to the email & account and didn’t realise there was still a balance to pay. I’d really like to clear this up straight away and make things right. Is there any chance the default could be reviewed or removed as a goodwill gesture once it’s paid?

Hi, I have been using ID mobile for a very long time, when I started as a customer, I never created an ID mobile account as far as I remember. Recently I relocated to the United States, closed my ID mobile account, and canceled my ID mobile direct debit through the barclays app (big mistake). I no longer have my ID mobile SIM card. I realised that I probably still need to pay my final bill. I cannot log into my ID mobile account. I cannot create an ID mobile account as that requires me to recieve an activation code by text. I dont have my SIM card and cannot have it sent to the US, and even if I did my account is closed. I cannot call the number to pay my bill by phone. I cannot reactivate a SIM or use an eSIM as I am abroad (tried that already). The live chat hasn’t been too helpful. How can I do the following: Do I owe money to ID mobile, if so, how much? How do I pay? Any advice is much appreciated, thank you.

Hello, I am the account holder of two iD Mobile contracts with the numbers 07xxx1 (older contract, from 2021) and 07xxx2 (newer contract). I would like to: Keep my number 07xxx1 and transfer it onto my newer contract (currently linked to 07xxx2). Close the number 07xxx2once the transfer is completed. Please confirm if this transfer of number between contracts is possible and let me know if there are any early termination charges for closing 07xxx2. Thank you for your help.

I’ve just got my new iphone. During the payment process I put in my PAC and requested a transfer date of my new number - I can’t find any paperwork stating confirmation of this. I have tried numerous times to set up an account using the ID number given but it isn’t working - I never receive a code. I was hoping once I was logged on to my account I could see if there’s a transfer taking place of my old number on a confirmed day. Please can you help with this, I’m losing hours of my day and I need my phone for work.

Hi, my ID contract ends on 10/9 and I can't find any info about how to cancel and move to a new provider. If I click 'leave ID' on my app I get an error messages have also tried using the search function here and just get zero results. Can anyone help? I want to port my number elsewhere also

Why can’t I log into my ID Mobile account?