I mistyped my phone number when registering my community profile, but cannot find where to change it in profile settings.

Hi,  I was wondering if its possible to reactivate my old mobile number as my contract got expired on 22nd April 2026.  Many thanksVikas

The first thing I would ask Gemini to help me with on my brand new Pixel 10 Pro is organise all my photos into separate files

I’ve just placed an order on this website for the first time, I’ve accidentally put the wrong email address in so I’m not receiving any order confirmations and I cannot log into my account as I don’t have an ID mobile number, what should I do in this instance?

Hi there,My current contract with you expired 21/05/2026.I want to switch to a sim only deal, therefore have ordered a new contract (customer number: 2325154).I requested my current number be kept, but the new contract shows a new number. How do I go about keeping my number with my new sim and cancelling my old expired contract?many thanks

Hi there,My current contract with you expired 21/05/2026.I want to switch to a sim only deal, therefore have ordered a new contract (customer number: 2325154).I requested my current number be kept, but the new contract shows a new number. How do I go about keeping my number with my new sim and cancelling my old expired contract?many thanksEmma Elliston

I have made a separate SIM and account for my son and whenever he tries to sign into the app he gets the error "Sorry, your details do not match our records" What should I do?

I need a real person. I ve spent an hour getting nowhere!  

Attempting to access the iD mobile app but repeatedly being logged out within seconds. Can you help please ?

I am unable to add my mobile number to my iD account when it's asking for number/name/dob. I have been a customer for years with the same number and just want to see my bill. Many thanks

Hello, I want you to remove the restrictions and blockages from my internet. I mean, I can't see all the sites on the internet now.

I would like to cancel my contract as it is now completeI never fully completed setting up an account and didn’t link the phone numberThe phone was stolen so I no longer have access to it and therefore cannot link itto my account in order to cancel itWhen I receive emails from iD it does show that I have an account and displays the last 4 characters of the account numberI am unable to finish linking the account to the phone number as I no longer have accessto it and cannot respond to the one time passcode textHow can I resolve thisThanks 

I’m currently in Turkey. I’ve purchased a roaming add-on. My phone connects to a Turkish 5G network but mobile data does not work. I also cannot access my account through the app or website as the app returns ApiError 6 and the website logs me out after sign-in.

Hi you have taken 13p out of my account why. I cancelled the other SIM only contract so why 13p from my account.

Hello,    I have paid my June bill but the app still says the last bill paid is May. Last month this needed looking at as my app said a payment had come out when it was still pending with the bank. I wouldn't want it to look like I've not paid my monthly bill.  ThanksSuzanne 

Dear customer,Your PAC code for { REMOVED } is { REMOVED }.

Hi there,  I have recently purchased a second rolling monthly sim only deal. I want to add this to my existing plan but when I try to add it it asks for verification code that has been sent to the new SIM card. The problem I have is that I am using the new sim in a wifi dongle so I dont have access to texts or calls through it. How do I add this to my account in a different way?

Hi

New phone switched over yesterday from my previous provider and unless I’m on my home WiFi my phone has absolutely no connection outside of the house and says emergency only when I try to call etc ?? Please help

I was transferring my E sim to a new phone but accidentally scanned the QR code with the wrong phone, and now I can’t create a new E sim as the SMS verification doesn’t work

I don’t have enough GB. I only have 10gb on my account and I signed up to more than that

I’ve purchased a SIM only and trying to log into the app to enter PAC code but it’s not letting me use my current mobile number to continue creating account - presume as it is still o2 number and not ID mobile. Any suggestions please 

Morning, I can't log in to my ID mobile app account? Two days ago still can log in, now can't , I don't know why?

I've moved and need to change my billing address from :{ REMOVED }To :{ REMOVED } Thanks  

I set up a mobile account for my son so has my billing details, now he’s old enough and working he wants to take this on but I can’t change the billing details and he doesn’t want to change the number, what can be done?