My eSIM was hacked earlier today, along with my online ID account. Both of my phone numbers were transferred to new SIMs/eSIMs without my authorization. Following this, my contracts were upgraded, and the delivery address was changed to a location in London.When I spoke to a representative via live chat, she acknowledged that there was suspicious activity but did nothing to prevent it from continuing. I specifically requested that my online account and both phone numbers be blocked, but that was not done.Later, I called the lost/stolen phone line to report the incident and have both numbers blocked. During the verification process, I was told that my profile details didn’t match—unsurprising, since the fraudsters had already changed my information. I was then asked to submit a selfie with my passport as proof of identity, after which I was informed that my online account had been blocked.I immediately drove 30 miles to a Currys store to recover my phone numbers,

I tried so many times to switch but can’t 

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad? 

i have a new ID account, ported my number from lebara and activation day was tuesday. Old number is now dead, ID said go back to lebara and ask them, lebara told me the port is now complete,so number no longer on their network.  Now ID is saying the number is gone and cant be retrieved. i have had same number for over 20 years, elderly and disabled. my number is my lifeline. Who can help me get my number back? im deflated i have been back and forth on chats i dont know what to do now. please help or should i just accept my number is now lost in ID space and cant be retrieved and move on?

Why is my phone restricted when my bill is pod and I owe nothing!!!! 

So the chatbot is no good for this.  I called to a customer today who informed me she had been receiving my text messages.  She showed me them. This lady is elderly and was worried. They were duplicate messages from another customer to me. Another strange thing is I tried to ring my voicemail and it was engaged. Surely this is only meant for me. Im going through a very messy divorce and other very private stuff. Surely this is a preach of data protection.

Any idea how I can completely disable that answer message function ?    The toggle in id mobile settings is switched off yet I’m still getting answer messages left on my phone from people.  I don’t want the function on at all.   What’s more frustrating is it won’t even allow me to listen to them.   123 dialling states the service is not available.   🤦🏻‍♂️ 

Hi I have had my sim only for around 10 years. i have a new phone and need my PUK code.I also want to upgrade my sim to 5G, how do i do this please? Steve Devereux 

Have downloaded ID app but can’t get one-time passcode to set up my account as I can only get messages from my existing iPhone number and not my new iPad number. Have tried to add it in via  Settings, Sign-in & Security, but same problem re non-receipt of one-time passcode. Any ideas?

I have no signal anymore.

My old phone number, call it ...345, was supposed to be transferred over on the 31st March. The new, temporary, phone number (call it ...789), was supposed to be temporary.My new phone (with the new SIM card) makes and takes calls on ...345, however all texts are going through my old phone (with my old sim card), regarding the number ...345.If I send a text or receive a text on my new phone, it uses the ...789 number. This is despite the message app on the new phone saying that it is using the ...345 number.This is also despite the many steps of troubleshooting I have gone through today with various chat agents. Moreover, I am also unable to add my phone number (...345 or ...789) to the ID Mobile app, due to the details being mis-matched?I don’t know what is going on in ID Mobile’s back-end, but it does not inspire confidence. Could somebody PLEASE shed some light on this tomfoolery going on at ID Mobi

So as stated on my previous post I’ve been getting extremely slow internet speeds over the past few days,  this has happened once in the past but seemed to be resolved.  However, after looking into this a little more deeply it seems that ID Mobile are restricting my data, is this legal?  as i subscribed to the contract understanding that within the uk the unlimited data was truly unlimited? I only use my phone to hotspot to my laptop for day to day business work and using streaming services for myself only, so not like i’m doing anything crazy.  I started using a VPN on my phone to test out my theory and  i am getting drastically improved speeds (still not the best like, but better than 0.5mbps).Has anyone else looked into this ? because i might dig a little deeper.  Seems like a lot of users may have been misled when taking out contracts.