Your iD Account & App.

I no longer have a plan or account but I still have a profile in this community.  How do I delete my ID Mobile community profile?  Thanks 

I haven’t checked or logged into my iD mobile account for a while and have changed phones since so have lost my Password. Also the email I am certain I had linked to my iD account doesn’t seem to be the right one.

This probably needs moderator to answer and check, but thought I would ask as someone might have experience.Annoyingly I upgraded my phone and even though I used the link to upgrade for my account, and it auto completed my details, it has ordered a new contract instead. I don’t care about the number, so rather than mess around returning and waiting when I found this out, I just asked if I can end the old contract instead. So they did that.Then I had a new annoying realisation, I referred a family member a few days ago and they got a new contract. What is going to happen with that? Will I get the money? Will they even get the money? This is very frustrating, I definitely did nothing strange when ordering my upgrade and it’s very annoying I have to deal with it. I could change my mind about cancelling, but that is back to having to return the phone and messing around with that instead.Thanks,Mike

Has anyone else damaged their phone and their insurance companies have rejected their claims because ID Mobile contracts do not state your name and address? I am having an absolute mare proving that I bought three ID Mobile contracts because;A. The contract doesn't show my name and address together. B. The contract does not state the IMEI number of the particular phone I am claiming for. I am about to go Financial Ombudsman on both ID Mobile and my insurance company. Both incompetent. 

App says my plan is disconnected 

My sim is saying it has been deactivated. There is no number to call. Please can someone help.

Two accounts  with the one email  but now login does not include a username or phone number so I can only log into one account. How do I get to the second account?

About new sim

I don't want a sim 

I had a telephone call this morning from one of your colleagues saying that my iPhone 13 would be delivered on 19th June 2025. I had another telephone call this afternoon, from another one of your colleagues, saying that I had to re-order my phone before it would be delivered!! Could you please tell me if my order has gone through & whether or not it is going to be delivered? I spent 3 hours on the phone & Chatlne with your company last Friday, half an hour yesterday & then 2 telephone calls today. I can’t take anymore of the conflicting news I am receiving. Just let me know whether my phone is going to be delivered & when. Thank you

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly. 

I’ve recently moved to ID mobile from Three. Everything seems to be working and I can send I messages but not standard messages. Is there something I can do to sort this?

I tried to set my pin for first time, but any of the numer what i tried to choose its not available. What i should do now. 

i forgot the email i used for my account, and i wish to see my mobile data allowances. please tell me how i can log in.

I have been with ID for 24 months but still cannot access the app!! It keeps saying number not recognised whther I try my original ID number or my actual number that I ported across.I want to go to SIM only but cannot cancel or amend my plan in the app or on the website. HELP its costing me a fortune not being able to downgrade

I have two acc. In my name, one of which is my sons. I can only access online the one which my son uses. Can anyone help please as mine is due for an upgrade

My mobile number is wrong but when I try to change it I cannot save it 

I have recently joined iD mobile, my old number transferred to sim successfully unfortunately it won’t allow my number to be added to app so I have no way of reviewing my account.  Help please

I was promised a reward card of £80 when I signed up. I was just wondering when I would receive it (or email with details)?

I cannot find my welcome email to locate the transaction ID. I am trying to port my number over. Please help and provide me with my transaction ID please. Thank you 

hello Is the Android Auto Apps built in pixel 9 pro and how can I checked is I have the least version.My problem is when connected to my car I don’t have the full screen of Google Map, only ¾ and the other quarter is a weather forecast. In setting the Tick is remove for “Split screen”. I went on you tube and follow all the advice but the problem still there.   Please advice, thank you

On my ID Mobile app it’s showing my data as 73.5 GB/ 50 GB.I am confused. Is this saying I’ve used 73.5GB or I have 73.5GB left?  

Cannot login. Apparently my email address is not recognised. 

My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in).  There’s a “try again” button but nothing happens when I tap it.  I’ve deleted and uploaded again, and no change.

Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this