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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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Your Phone & SIM.

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1523 Topics

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Sbiah ZaraCivilian

posted in Your Phone & SIM.

order

Can I get an update on order number 134000556

181

3 months ago

Peter KellieNewbie

asked in Your Phone & SIM.

One time passwords

I have been advised by my bank that you have blocked their access to my mobile - no OTP - please investigate urgently.It also appears id mobile have the same problem with texts to my number .

344

3 months ago

Gus CinqueCivilian

asked in Your Phone & SIM.

I've been robbed

I have now paid for a whole year & not once used the ID mobile as it has never registered, (BELIEVE ME I TRIED). Trying to call someone is pointless. Talking on the chat system is a joke. I have replaced the sim card as advised, used several different phones sa advised & the only way to get out of paying for no service is to cancel the direct debit payment when the contract ends. I WILL NEVER USE ID MOBILE AGAIN OR RECOMEND ID MOBILE TO ANYIONE.AS FAR AS I CAN TELL, I HAVE BEEN ROBBED.GO DO ONE ID MOBILE

651

3 months ago

Ange1aCivilian

asked in Your Phone & SIM.

payment

Can you please move my bill payments to the 13th of the month to save any future payments being declined from my bank, this when I'm paid every month, thanks!

1293

3 months ago

DclecturerNewbie

asked in Your Phone & SIM.

sending text from wrong number

Galaxy s23 ultra. Not receiving texts to my number and when I send them it says it's from my new number. I used a pac code and when I call it's all fine. Help :) changed to SMS and not using Samsung messages also changed phone number in the message app and settings. Happening for a week now. Tried many things

7127

3 months ago

Parisgill771Civilian

posted in Your Phone & SIM.

phone camera

Since purchasing this phone I have had non stop issues with my camera. It only works when zoomed out so far, any closer and it just blurs I have tried every way to fix it but nothings worked. It's one of the main features I I want to use with my phone as I have four children but I'm not happy with this issue.

141

3 months ago

David RoseNewbie

asked in Your Phone & SIM.

santander one time passcode not received reprise

I can see I'm not the only one but nothing for a while regarding solutions. I joined iD and set up new phone no problems except for santander app which santander says they are sending OTP but not received. No blocks etc on phone. Santander says network even though only santander as an issue. No progress so far on iD side either. I can see santander OTP are issues for other networks also. Is there any solution I can progress as it's really frustrating. TIA

3542

3 months ago

Lucie28Newbie

asked in Your Phone & SIM.

Changing number without PAC

Hi there.I am paying a phone bill for my daughter. She is now old enough to pay this on her own so I want to cancel this contract so she can have her own. However she wants to use an ID contract but can’t swap the number due to them both being on the same network. Please help

521

3 months ago

CarolineJkCivilian

asked in Your Phone & SIM.

New SIM doesnt work

I've got a new ID mobile SIM which doesn't work in my phone. It's a compatible handset and I've tried turning phone off and on and using flight mode. I can't activate my ID Mobile app as I can't receive a code to my ID Mobile number and am stuck with no way to contact support.

411

3 months ago

Chris SteelNewbie

asked in Your Phone & SIM.

Using UK allowance in Australia

Hi, I will be travelling for 2 months in Australia which I see there are listed AU network providers that can be used for text, calls and the 30GB data allowance. My question is could I be connected to an Australian network provider while I am there that is not on your partner list and be charged without realising? Thanks.

204511

3 months ago

Adrian MullinsCivilian

asked in Your Phone & SIM.

emergency calls only

Hi my wife’s phone keeps showing emergency calls only. When I ring her the phone does not ring. She is using a pixel 3a. Two things through reading about this are to update system but it says she is using latest available. On this site it says try a new sim. How do I get a new sim from idmobile please any help appreciated

1222

3 months ago

Callum PearceCivilian

asked in Your Phone & SIM.

data,cslls,texts not working

Hi I missed a payment yesterday but paid it today around 11am it’s now 10pm and my account hasn’t been re-activated I’ve turn my phone off and on I even took out the SIM card and put it back in but nothing works sadly and it is frustrating as I just moved home and got no WiFi here

1704

3 months ago

DashrenderfulCivilian

asked in Your Phone & SIM.

Proof of usage

I require my proof of usage for an insurance claim, and for some reason chat isnt working>Is there an employee around who can help?

1076

4 months ago

Lana748Civilian

asked in Your Phone & SIM.

upgrade issue

Hi I tried to upgrade my phone this morning to Samsung 24 with double memory and a galaxy watch. I could not get my trade in phone page to work. It would not find my old phone. I had a three hour drive home from work and have logged on to try again. Please can someone contact me as I can't find the deal with the watch. It said it had to be ordered by today !Kind Regards Lana

1244

4 months ago

philaCivilian

asked in Your Phone & SIM.

Need proof of usage

Hello, my phone was stolen and I need a proof of usage with the IMEI number and details of the first and last use. How do I get this? Thank you

181

4 months ago

Louisa HaydenCivilian

asked in Your Phone & SIM.

sim deal for going kenya

I’m going Kenya for a month and need a sim only deal to last me that’s fairly cheap

682

4 months ago

Bill McHughNewbie

asked in Your Phone & SIM.

using phone's abroad

My phone now operates with an eSIM. When travelling abroad can I insert a local physical sim and use that in conjunction with the eSIM

5533

4 months ago

Melody WestRookie

asked in Your Phone & SIM.

Keeping old SIM card without a contract for incoming calls only

Hi - I had my number from EE ported to ID when I bought a new phone with them. I didn’t like the phone so returned it minus the sim card. I bought a new phone which had a different contract so was sent a new sim. I wanted to transfer my old number again to the new sim but was told you can’t do that from 2 ID mobile sims.I decided that I’ll jsut continue giving out my old number as it’s really easily remembered, ie consecutive numbers (I’m getting on as well). Anyway, I jsut haven’t put any credit on the old sim as it’s purely for receiving calls. I’d prefer if ID could jsut change my number but that’s not happening anytime soon if at all. Is it possible that as I’m not paying anything they will remove my original number and put it out for distribution?

33310

4 months ago

Ksea15Newbie

asked in Your Phone & SIM.

2 sims both not working fully why?

I took out an additional sim only plan on the 10th June 2024 but the sim hadn't arrived 6days later so I went to currys and got a sim followed the instructions in the sim pack and even though I entered the phone number I wanted it linked to it linked it to my work number that ive had for a few months. I went on chat and explained what had happened, and they said I'd have to get another sim and try again as the sim couldn't be unlinked. Anyway, Tuesday 18th comes and the original sim order comes through the post, so instead of going to currys again, I use it. Doesn't work at all, but I was advised to wait for the number to port from EE as this could be the issue. Great.…although now my work number isn't working and says no service. I go on live chat yet again and get an esim to save going to currys again. Shock it doesn't work. I go on live chat again to be told oh we have a physical sim card registered to that number(gives me sim number) I don't even have a card here with that number.

653

4 months ago

Michael FinneyCivilian

posted in Your Phone & SIM.

sim

Hi I’m thinking of changing my sim from 02 I need data and my Apple Watch connected , I’m looking for a price I need around 100gb or unlimited data best regardsmick

151

4 months ago

Tracey RangdaleNewbie

posted in Your Phone & SIM.

new ID SIM isnt recognised by any handset its put in

Handset shows 'no SIM' message when new ID SIM is put in. The same happened with 3 different handsets- all apparently compatible with ID SIM's

491

4 months ago

JessblythCivilian

asked in Your Phone & SIM.

sim not working

Hi, I received my id sim a while ago, I got a pac code from my previous contract and transferred my number. It said it would transfer over yesterday but I still have no service and my number isn’t working

172

4 months ago

FellowseCivilian

posted in Your Phone & SIM.

error when trying to submit PAC Code

I have tried numerous times trying to switch my number from Lebara using a PAC code, I have put all the details in correctly numerous of times but it keeps saying their is an issue. Please can I speak to someone to get this sorted please?

511

4 months ago

DwellshereCivilian

asked in Your Phone & SIM.

proof of purchase, claim promotional headphones/watch

I need proof of purchase to claim the headphones or watch with my new pro 8. Does anyone know if it's possible to access this without using customer services? I asked on Friday and i was told that one would be sent Within 48 hours. I've got till Sunday to put the claim in and I'm running out of time now

351

4 months ago

FiIDCivilian

asked in Your Phone & SIM.

proof of purchase to claim offers

Where can I obtain proof of purchase for special offer claims (Samsung 23 fe £100 cashback )? Nothing in emails, nothing in online account. Grateful for help please

1254

4 months ago

Page 24 / 61

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