Hello, I have recently changed from another network to ID mobile. it said I could change over using a PAC code after my sim arrived in the mail.  I have since received the SIM and tried to create a login to the ID app / online login.  it doesn’t seem to be working. It wouldn’t accept my old number and I have tried using the ID mobile number on my first bill email.  I don’t seem to have mobile service and cannot receive the test message to login to the app. could I have some help with this please?  I just would like to login to input my PAC code and swap my old number over. 

I am following the process to switch my number however when I get to the page where I select the date they are all greyed out so I cannot select a date 

My phone number was switched but my messages are still form id mobile( the new number which I don't want to keep 

I’m with ID mobile but I’ve just got a me upgrade with ID mobile of a comparison site as it was cheaper how can I keep the same number? I ordered e sim

Hi, I’m already a member with iDmobile. I requested an eSIM for my new phone. However I do not know how to get the pin it is asking for. 

I have not received an email about my eSIM, my phone was delivered today and unable to set up without.

so I have a voicemail set up on my phone under 123 I have a voice note for people to leave voicemail. now the issue is people are leaving me voicemails and my voicemail under 123 tells me there’s no voice note. I’ve reset my phone. I’ve reset voicemail nothing’s working 

Return device 

When does my contract end?

Yet another issue of this kind. I recently moved to iD Mobile. Since then, I haven't been able to receive OTP messages. The only messages that come through are from iD and eBay. I cannot receive OTPs from HMRC, Hive, GitHub, and others. I've gone through all the troubleshooting steps with live chat support, but nothing has worked. It has apparently been escalated to the technical team, but still nothing. Very good first impression for a new customer

I recently transferred my number from my old phone onto my new one, it doesn’t seem to have transferred over thought even though I did it with the PAC code. In the settings of my new phone it says the number I have is the random number I was assigned whilst I was waiting for the date of the transfer but that date has passed and it hasn’t update the number on ID mobile app but not on my phone, I also don’t seem to be getting any calls or texts. For reference I used the ESIM method, hope this question was easy enough to understand :)

My phone

I used a PAC code to swap my numbers around but it somehow switches randomly between the old number and the ID mobile number I was given. I would like to just use my original number. 

I didn’t add my pac number to my order and I want to do it now. I also want to confirm I ordered an eSIM 

Hello,I've just joined ID mobile and received my phone today. However, I would like to confirm that I am keeping my current number. I don't want to change my phone number. Thank you,Andreia

Not received my esim code and I have had no phone for days

I have been trying to request a new eSim but the mobile app and website give mistake massage. Chat bot is completely useless and it seems impossible to reach someone from the phone number 0800 049 2376.Could someone help please? 

I have been trying to request a new eSim but the mobile app and website give mistake massage. Chat bot is completely useless and it seems impossible to reach someone from the phone number 0800 049 2376.Could someone help please? 

Hi thereI switched over from tesco to ID Mobile yesterday and used an eSim to get onto the network. However, I needed to factory reset my new iPhone after this (big mistake) that I am using with IDMobile - after I did this, I have been unable to get back on the network. I have tried 2 new different eSims sent to my email that the livechat service sent me but these will not work at all. Its as if I have accidentally glitched the system and I cannot connect at all.  When I click into mobile service, it still writes in the information as if I am still with Tesco but this is a brand new phone, confusing.  Is someone able to please advise as the live chat service is pretty useless and frustrating, thank you  

I have a new Redmi Note phone which only uses 4G 3G or 2G It does not have Volte function.  Recently I have been having problems making calls with ‘Server Unreachable ‘ message. Also not receiving calls . I have followed advice for ‘setting’ abd rebooted the phone.  Still no good.  I have a VPN installed.  Could that affect service  Advice please 

I need to order a replacement physical sim

My number is not working 

My mobile data is on but I am suddenly, this week,  unable to access data or make calls away from wifi

not whorking me e sim whay?im yesturday activate 

I am new to id mobile I got a contract iPhone 16 and I don’t seem to have any storage I can only put 1 or 2 apps on the phone I have tried buying iCloud storage has made no difference the phone is crap I had a  14 pro max before and could have quite few apps