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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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Your Phone & SIM.

Your Phone & SIM.

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1533 Topics

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Bilkis SiddatCivilian

posted in Your Phone & SIM.

back camera cracked

My back camera has got a crack in it. Can I get it repeired

5 months ago

Daniel RoeNewbie

asked in Your Phone & SIM.

cant switch

I can't switch number as not given transaction number brought from mobiles.co.uk put in that order number but doesn't work

303

5 months ago

Tanya JonesCivilian

asked in Your Phone & SIM.

sim not working.

I have just received a phone. Uploaded everything from old phone. But my sim is not working. Just saying No sim, No service! Please help

402

5 months ago

johnharrCivilian

asked in Your Phone & SIM.

Physical sim not working...

Hi I’ve recently moved to id and waited for my number to transfer over on Saturday 01/06/2024. Once i put the sim in my phione, it didn’t work. Please can I have a replacement SIM (eSIM quicker) asap. Thanks.

242

5 months ago

ImmyaNewbie

asked in Your Phone & SIM.

Cannot receive one time passcodes

Hi, I joined ID on Sunday coming from EE. I cannot receive one time passwords. I’ve tried everything, followed all the suggestions from the online chat but no success. Off and on again, taking the sim out and back in, checking the numbers correct with the bank and starts with 44 7, checking the number matches that store in my phone, calling the bank again.. it’s endless.The online chats sound like a bot and aren’t of any help. They said it would be escalated to their technical team but it’s been a week and nothing. I saw someone had waited 4 months before giving up and changing network. I’m currently blocked from all my banks because I can’t access the one time passwords, I really need access! I have 13 days to terminate my contract, if I can’t resolve this by Saturday I’m going to need to leave ID before I’m stuck with them for two years. Has anyone found a fix for this? I don’t have the luxury of waiting much longer because I can’t get to the currys store to cancel the contract due

69213

5 months ago

simcollCivilian

asked in Your Phone & SIM.

Switch to eSIM

Hi I would like to transfer my account to use an eSIM, can you please issue me with an eSIM?

832

5 months ago

Becky RidleyRookie

asked in Your Phone & SIM.

New sim but wanting to stay on old number

Hello - I was wondering if anyone can help?I’ve recently bought a contract with ID mobile & I’ve arranged to move from EE towards the end of the month. When purchasing the ID contract; I said I would like to stay on my EE number & that was confirmed.However; I’ve been sent a new ID mobile sim - does anyone know why this is?Also - I cannot log in to ID mobile app using my EE number. will this work when the date comes that I’ve agreed to move over? thanks

1825

5 months ago

Bryn PNewbie

asked in Your Phone & SIM.

3G Network closing end of April 24 phone incompatible

I have just had a text from iD mobile advising my phone will stop working by the end of April 24 as it using the 3G Network. As far as I am aware the phone is 4G compatible but does not appear on the list of accepted phones. My phone is a unihertz Jelly 2E which is a VoLTE over 4G. Any advice would be most appreciated.

3514

5 months ago

Amy DignallCivilian

posted in Your Phone & SIM.

tansfer number

Need to transfer number to new sim

311

5 months ago

Chris SparkNewbie

asked in Your Phone & SIM.

issue with order

ID Mobile have switched me from Vodafone so the old Sim doesn’t work, but haven’t sent the new one out, so no phone. I can’t register as I can’t receive a text off them. This isn’t going well

1199

5 months ago

DittytwoRookie

asked in Your Phone & SIM.

URGENT "Sorry, your service does not allow access to this number"

I have been getting this issue for a couple of days on and off but today it has happening on every phone callI have tried 0800, 01235, 03456, 07896 all ahve the same issueI have tried rebooting my phone, checking for and updating any outstanding software on the phone. All is uptodate and freshly rebooted issue still happening.

651826

5 months ago

divvykevCivilian

asked in Your Phone & SIM.

New customer - No data available and zero data showing on app.

Previously with Vodafone (daylight robbery) and moved to Smarty. Saw that iDMobile provided e-sim so decided to go with them seeing as the three signal was good around here. Got the 48Gb plan and setup esim. Seemed all ok. Left the house today and podcast stopped playing. Full bars on the phone and 5g then looked at the iD app and saw zero data left of 36GbCalls and texts working. thankfully I could stop the porting of my number from Smarty but still waiting for the data to be updated on my account. CS have been helpful but no resolution to date. Glad I am still within the 14 day as after reading some of these posts I am not going to waste my money purely for an e-sim

1052

5 months ago

MDCQNewbie

asked in Your Phone & SIM.

No calls just data and texts

I have had no success in calling anybody on my phone since joining id mobile. Data and texts are working. Help!

192

5 months ago

MDCQNewbie

asked in Your Phone & SIM.

Phone not calling

Anyone know why my phone has no calling network? I joined this week and data works fine but I cant receive or make calls.

663

5 months ago

Chrysa GkotsopoulouCivilian

asked in Your Phone & SIM.

not able to make or receive calls

I am not able to make or receive calls from my phone. I can receive texts, I can use my data but not able to make or receive calls. I switched recently but my phone was working properly yesterday. I removed and readded my sim as suggested by others but didn’t work.

987

5 months ago

swcqNewbie

asked in Your Phone & SIM.

warranty

Hi help please just took.out a 2 year deal.on a Samsung phone,will.i have a 12 month warranty or do need to pay for one , thanks

813

5 months ago

PinkBananaNewbie

asked in Your Phone & SIM.

can't call or text

Just got a new phone today. For some reason it can't make calls or send texts. Keep getting error messages when I text. When I make calls, goes straight to id. Anyone else having issues like that.Not sim card related. That's working fine.

524

5 months ago

Glyn JonesNewbie

asked in Your Phone & SIM.

Heads ought to roll!!!

3 days now I’ve been trying to create an account. First the app wouldn't work. Next the website wouldn't work and this morning, I have tried again. All was going well until the final part of my registration (where I add my number) and I got the “OOPS SOMETHING HAS GONE WRONG” message again. Whoever is in charge of the IT at this place needs a boot up the a@@e! Beginning to wonder if I’ve made a mistake coming over to them?

525

5 months ago

Robbie.taylor203Civilian

posted in Your Phone & SIM.

Suspension not lifted after making payment

I have paid my phone bill but nothing is working

321

5 months ago

Jessica CunliffeCivilian

asked in Your Phone & SIM.

pac code request

I have received my mobile today and got my pac code and put the request through to change my new number to my old one however after submitting the request I have changed my mind to stick with the new phone number. Does anybody know how I can cancel the request before it’s processed tomorrow. Thanks

3026

5 months ago

Edvinas ZCivilian

asked in Your Phone & SIM.

Samsung Watch - Esim

Good Morning, I have a smart watch that is cellular enabled. I have noticed that ID does offer E-SIM's and naturally the question I have is how do I go about getting an E-SIM which is linked to my phone number on my phone in order to be able to use my watch without the phone ? Thank you

1702

5 months ago

Ian1951Rookie

asked in Your Phone & SIM.

Not receiving OTP abroad

Hi - we are in Turkey and I am not receiving OTP from my bank (I do receive SMS from various sources NHS, Retailers, Friends etc) - any ideas how to fix this?Even more strange my wife is on the same PAYG contract with ID that we've had for 10 years and she's just received her OTP from our bank for the same procedure. We also both have Motorola phones although hers is a slightly different model and our settings are the same roaming off, SIM card on, both contacted to our Turkish internet.Therefore I am thinking is it possibly something on the ID app that I need to change (can't get on due to maintenance) at the moment - but driving me mad 🤔Thank you 👍

115915

5 months ago

Gary JarpsCivilian

posted in Your Phone & SIM.

phone problems

I'm in Turkey & can't ring uk WHY

381

5 months ago

Emma KearneyCivilian

posted in Your Phone & SIM.

just joined id and my number hasnt switched to sim yet also cant create an ccount on the app

Hi I took out a new contract with ID and In currys they got my pac code to swap my number over, it's not happened yet and wondered when it would. Also I'm trying to set up an account on the app and it isn't sending a code so I can do it

1014

5 months ago

KevlimNewbie

asked in Your Phone & SIM.

esim

How do I obtain an esim

792

5 months ago

Page 29 / 62

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