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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,565 Topics
  • 6,053 Replies
1565 Topics
H
Newbie
hsdpacmodNewbie
asked in Your Phone & SIM.
How much RAM on upgrade phones

I see there is no mention of available RAM on the phones listed on the upgrade section? I’m looking for the Moto G84 5G. Its listed as 256GB Flash, but it doesn’t specify if it is the variant with 8 or 12GB RAM. Anyone know where I can find this info?

1
Kash
iD Mobile Employee
7 months ago
Tina Lucking
Civilian
Tina LuckingCivilian
asked in Your Phone & SIM.
Incoming call issue after number port

So I got a phone from you and transferred my old number over. I had a text saying the transfer was complete and everything else works except incoming calls. They still go to my old phone not the new one 

2
Kash
iD Mobile Employee
7 months ago
J
Civilian
Johnrs1970Civilian
asked in Your Phone & SIM.
Samsung Galaxy Flip 4

Hi,A few years back I brought a flip 3 for my partner as a present from direct from Currys.  Within 6 months a crack formed in the crease. This was return and sorted, but sadly within about 9 months the same happened again.  As my partner really likes the phone I decided to buy the Flip 4 from ID Mobile as an upgrade hoping this issue might have been fixed by Samsung with the 4th iteration of the flip.  Sadly not and  8 month on the screen has issues again and bubbles forming on the protective film.1st question is how do I get this issues resolved and 2nd question is, my partner has lost faith in the Galaxy Flip and wants to know if this can be swapped for another non Flip/Fold Samsung phone with yourselves as she is really happy with the ID Mobile service. Many thanksJohn 

2
Kash
iD Mobile Employee
7 months ago
E
Civilian
EbilalCivilian
posted in Your Phone & SIM.
Bill paid but data not reset

HiI paid my bill yesterday however my data has not reset. I need my data for when I'm working

2
Kash
iD Mobile Employee
7 months ago
P
Novice
PixelsNovice
asked in Your Phone & SIM.
‘No Service’ Account Issue

Hello, My iPhone will not connect to mobile data; wherever I am, it says 'No Service'. This issue started about a month and a half ago.Since then, I have tried:Taking the SIM card in and out. Replacing the SIM card with a new one that you sent me, and activating it. Reseting the network settings on my iPhone. Turning Airplane Mode on and off. Restarting my phone. Turning off automatic network selection and selecting the iD network. I went to the Apple Store and they had a look, and confirmed that it was not an issue with the phone itself; all of the hardware and software tests proved fine. They tried my SIM card in another phone and it didn’t work. They tried another SIM card in my phone and it worked fine. The iD coverage checker said I had good coverage (and my other family members on iD have signal). My bills are paid. I have plenty of data left.Nothing has worked. Do you know what could be the matter? Many thanks for your help.iPhone Model: iPhone SE 2020iOS Version: 17.2.1 (Latest

28
Kash
iD Mobile Employee
7 months ago
P
Newbie
preedygoodNewbie
asked in Your Phone & SIM.
Not receiving incoming text or calls

Hi Swapped to iD mobile bringing my old number from giffgaff. (also new phone iPhone 12 to 15)Message received 11 am Monday 25th saying all swapped over.Since then I can call and text out okBut can’t receive calls or texts (plus won't connect my original number back to iMessage or FaceTime)I have turned off and on, reset network, turned off/on iMessage and FaceTime! Done full back up and re downloaded whole phone! Reboots and still not workingAnyone that can see information on the Port process and any issues from that side of things…Only other answer I see is wait 72 hours and it may sort itself.Its been ridiculous because I’ve missed doctors phone calls and can’t set anything up as everything needs to send a code to your mobile (which obviously isn’t receiving)Old/ interim number that came with the sim no longer works Basically just need to see if the Port has been completed properly but who or how can I get this looked at??Thanks  

10
Kash
iD Mobile Employee
7 months ago
H
Civilian
HoboCivilian
asked in Your Phone & SIM.
Illegible bills

My bills are illegible. There must be a fault with the ID system. I’ve only just took a contract out with ID, and my first two bills are just a load of symbols? Not a good start…

16
Kash
iD Mobile Employee
7 months ago
R
Rookie
roger123Rookie
asked in Your Phone & SIM.
Transfering phone number

A friend who has/had an Idmobile a/c changed to a sim only deal.(with ID mobile). Because he never followed the correct procedure he has been advised he cannot transfer his old phone number to the new sim. To me it’s seems a bit strange as ID mobile owns both phone numbers. Could someone comment and is it possible to talk to someone on the phone rather than online chat. (I think his old phone a/c has been cancelled ,but guess this could be reinstated ?)To add to his problems he cannot login to his gmail a/c as it requires 2 step verification using his old phone number (he decided to change  his password)

7
Kash
iD Mobile Employee
7 months ago
Jazmin D'Amato
Newbie
Jazmin D'AmatoNewbie
posted in Your Phone & SIM.
don’t understand my paper bill

Good evening  everytime I go and view my bill paperwork it’s all Gobbledygook only thing I understand is my name on it so after that I don’t understand anything else  Please can you help 

3
Kash
iD Mobile Employee
7 months ago
C
Rookie
ChickpeaCharlie32Rookie
asked in Your Phone & SIM.
Phone call cut off and "Sorry your phone does not allow access to this number"

I’ve been experiencing this issue for the last 24 hours.  It’s proving very difficult as I am trying to get through to the doctors for my father and have to hold for a long time and get cut off before I get to speak with them.  I have powered down my phone, but don’t know if it’s going to change anything.  From what others who have reported this problem have said, it won’t.What is the solution please? 

4
Kash
iD Mobile Employee
7 months ago
A
Newbie
archaaatNewbie
asked in Your Phone & SIM.
transfer number

Hi, I bought id mobile with iphone 15 in November. At that time it was told that my old number will be transferred to this sim but still it hasn’t been transferred. Last month I paid for both. Could you transfer this asap?and how can we talk with anyone of you?

4
Lauren
iD Mobile Employee
8 months ago
Lee Graham
Newbie
Lee GrahamNewbie
asked in Your Phone & SIM.
S24 ultra pre-order for exciting customers

My contracts just ran out the other day and I was waiting for the s24u to drop and I don't see any options for me to pre-order, when I login to my account I get taken to the upgrades page where the s24u isn't listed. The only option I get is to pre-order the phone as a new customer.I don't want to miss the free memory upgrade. 

3
Lauren
iD Mobile Employee
8 months ago
sadi
Civilian
sadiCivilian
posted in Your Phone & SIM.
order

Hi my order number is 131018424 it still says processing but I have not received anything yet when should I expect my order? because it was meant to be here today and nothing has shown up. 

2
Lauren
iD Mobile Employee
8 months ago
C
Newbie
ChriswaiteNewbie
asked in Your Phone & SIM.
no 5g and 1 bar signal

Hi i have no 5g yet again no phone signal either iv had a month or so of this happening iv missed some realy important calls will i be compensated on my bill for lack of service?

6
andewhite
Legend
8 months ago
Susan Hunt
Newbie
Susan HuntNewbie
asked in Your Phone & SIM.
Trio offer

I have just joined ID Mobile.I have got a 24 months contract and want to claim the offer of Ear-buds,Disney TV and £100 cashback.Because i didn’t buy it and have got a contract instead. How can i claim the offer,when it asks how much i paid for the phone? 

10
Tony O'donohoe
Newbie
8 months ago
S
Newbie
Sjb123Newbie
posted in Your Phone & SIM.
9 days and counting since i got locked out

I stupidly used the wrong password once too often and got locked out. I am now in to day 9 and 9 contacts with the “customer service!” chat line. I was promised 3 to 5 days to unlock the phone yet here we are 9 days in and after yet another promise to raise a ticket and after 3 complaints being raised the latest is asking me to wait another 24 to 48 hours. The chat line team cant talk to the technical team and for some reason they are insistent i cant talk to a manager so they keep raising tickets that aren't actioned and the whole frustrating, annoying and aggravating process rolls on. Can anyone help?

11
Lauren
iD Mobile Employee
8 months ago
Andy Billington
Civilian
Andy BillingtonCivilian
asked in Your Phone & SIM.
problem when calling

calls to this number prohibited when calling numbers even from my contacts that I have called many times before. This has only happened today following an update   

2
Lauren
iD Mobile Employee
8 months ago
Rebecca Mason
Civilian
Rebecca MasonCivilian
posted in Your Phone & SIM.
unable to sync number

I have transferred my previous number to my phone, however it will not sync up

2
Lauren
iD Mobile Employee
8 months ago
Danielle Reeve
Newbie
Danielle ReeveNewbie
posted in Your Phone & SIM.
help

Phone saying reached cap limit, I can’t make calls or text anyone but pay nearly 50 a month I need it back on asap 

3
Lauren
iD Mobile Employee
8 months ago
A
Newbie
AfyNewbie
asked in Your Phone & SIM.
Keep getting cut off

Hello, I keep getting cut off calling people with the following message:Sorry your calls are not allowed to call this number.Something along those words.Can someone please help?

4
Lauren
iD Mobile Employee
8 months ago
Mel Jones
Rookie
Mel JonesRookie
asked in Your Phone & SIM.
Phone keeps cutting out! Not happy and want to cancel contract

Fed up of not being able to speak to anyone.  Keep losing people in mid conversation.  Really not happy when I am trying to speak to medical professionals!

7
Lauren
iD Mobile Employee
8 months ago
C
Newbie
CeliaKaNewbie
asked in Your Phone & SIM.
Sorry, your service does not allow access to this number“

HelloI’ve had a couple of issues where I’ve been cut off mid call with this message “Sorry, your service does not allow access to this number”. It happened once a few months ago when I was speaking to an emergency helpline (really not great) and it just happened again today and I was talking to a government agency (also not great timing). The only thing I can think of is I think they were both 0800 numbers. Is there an issue or setting around 0800 numbers in my account? I can see the other people have also had similar issues.

8
andewhite
Legend
8 months ago
CraiggyO
Civilian
CraiggyOCivilian
asked in Your Phone & SIM.
Sorry, your service does not allow access to this number

I'm receiving this message when dialling 0300 numbers. Never had it before. Looks like it was an issue 3 years ago. Calls are being cut off after 2-4 mins.Can this be fixed as it's really important. Anyone else experiencing this?

2
CraiggyO
Civilian
8 months ago
M
Civilian
MJWARNE92Civilian
asked in Your Phone & SIM.
All incoming calls come up as unknown

Just as the title suggests, any incoming calls come through as unknown.Call history only shows the names of callers when I call them. I've tried WiFi calling as a previous post suggested but that hasn't helped. Any help would be most appreciated!

2
Tom
iD Mobile Employee
8 months ago
Josephine Bier
Civilian
Josephine BierCivilian
asked in Your Phone & SIM.
https://community.idmobile.co.uk/coverage-network-24/sorry-your-service-does-not-allow-access-to-this-number

Hi there, Trying to ring my doctors and half way through call told service doesn't not include access to this number and curs me off! I have no landlines and no way of getting hold of my doctor. Please urgently resolve.

5
Tom
iD Mobile Employee
8 months ago
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