Hi Ive transferred to ID with a new IPhone 16 Pro from O2 on a personal line - I have also added in a second business Sim to my phone on Vodafone which is working fine. i can make calls on my Primary (ID) line and use data, but incoming calls are answered with ‘number unobtainable’ and I cannot send texts on my ID line - I can receive them though as evidenced from my text from ID this morning.   reading similar issues leads me to think I am experiencing a split port and therefore need ID tech team to help. i have already spoken to customer support and been through the usual hoops to reset the phone / network settings etc and advised the tech team would contact me in  48 hours  which had been and gone.could this be raised with the ID tech team to investigate and resolve please? ps sorry about the typo in the title which I can’t amend.  Text to small for me to read properly!! thanks

Still after a month and now got back from holiday still no SIM card very disappointed 

I like to speak to an agent 

Hi, I unsuccessfully tried to install an Airalo eSim. (This did work for my husband with the same phone and also with iD mobile but not for me. My phone is a Samsung Galaxy A54 5g. ).  During 2 hours worth of back and forth with Airalo their helpline instructed me to turn off my primary Sim to see if that would be successful , it wasn't and in addition i am unable to turn my Sim back on even with their assistance.  The Sim card works in another phone, just not in mine. I am abroad at the moment and piggy backing from my husbands mobile hotspot. I've tried all the usual things to no avail.   At present my phone tells me there's no Sim. In Settings - Connections- I no longer have the Mobile Networks link for data roaming etc.  In addition when you insert the Sim and turn the phone on. After a few seconds a notification indicates that there is no Sim. Yet in Sim Manager it initially indicates that there is an 'unknown Sim' this indication is almost immediately replaced by No Sim card.    

Hi. When I click the link for the Apple Music offer I get a 'UID missing' error. Can you send a new link or code out to me pleaseThanks!

Some one has hacked my phone and ordered a new SIM I now have a blank SIM showing on phone. I need it activated back asap 

Hello All,Im currently with id mobile on sim only plan and Im considering to upgrade however the same phone with id if I upgrade through carphone warehouse it works around £500 cheaper than upgrading through the id app. The question is here if i choose the carphone warehouse plan which is with ID mobile plan that is £500 cheaper than the same plan if i upgrade through the app, How do i get to keep my existing number that i have with ID on my existing plan to migrate to the new plan?

If I go into my phone settings my phoneservice provider is still showing as my previous provider which was O2. I have been with Id mobile for 14 days now and thought it would have changed to Id by now. I have restarted the phone several times and reinserted the sim card but no change.  Will my phone be running at its best like this on on settings?Thanks if anyone can help clarify this please 

I recently moved to iD from Sky, after damaging my old phone on holiday which rendered the SIM tray and charging port useless. I ordered a new phone and plan, obtaining my PAC number from Sky at point of purchase. On switch over day, nothing happened. I restarted the phone several times, and nothing. And at this point, my old phone completely died and will no longer charge.I cannot log in to my emails or banking apps because they require two-step authentication, which sends a code to my SMS....the same one I can't access until it switches over. I waited a day until contacting iD, who were very helpful and said it had already been escalated due to the delay, that they have been chasing up Sky about it because they don't appear to have released the port across. Another 2 days pass and nothing. This time I contact Sky, who tell me that they can see a PAC code was sent, but that my Sky account is still active which can only mean that the code has essentially not been redeemed by iD?I'm at

I lost my phone but managed to retrieve it after someone found it. ID blocked my sim and blacklisted the handset when I reported it lost. I’ve had three live chats with customer support where they assure me the handset is off the blacklist and to restart my phone in an hour. It is still blacklisted more than 48 hours after requesting to unblock it. How do I get this dealt with?

I have bought a new eSIM from ID Mobile and have been provided with a QR code for it now. However I have stipulated a transfer date of my existing number from EE later this month so I can wait for my current billing month with EE to end. Can I to wait to activate my ID mobile eSIM till the date my existing phone number ports over from EE? ie. Does the eSIM QR stay valid for the next few weeks while I close out my EE contract?  

Hi there - I have a Nokia 235 4G which I bought SIM free.  When I put my ID Mobile SIM in, it receives calls and text but when I try to send a new message or make a new call, it doesn’t connect.  What do I need to do?  Thanks!

Hi, my partner ordered a new phone for our daughter, same number, 100GB data. Next day he cancelled it and I ordered her one with a new number and unlimited data. The phone arrived and has the old number, and when we activated it, my partner, not me, got an email. The bill is for the amount he was to pay on the order he cancelled, still has the old number that he cancelled but somehow his plan is now unlimited data, which is what I ordered! His plan was £27 for 100GB but is now saying £27 unlimited. I have spent 2 hours on the live chat and they can't see a problem and Carphone warehouse are saying that my order number was delivered.  So, basically, correct model of phone, wrong number,associated with wrong person. We are both paying for one phone! This is complicated I know, but can anyone advise?

I have an iPhone 16 that does not take or make phone calls. It’s been going on for months. My settings are the same as others in my household. Can anyone help? iD have been useless! 

After countless emails back and forth with the gift cloud team we are still outstanding one of two gift vouchers due after 2 family members signed up for ID mobile SIM cards.Last week (end August) one of the vouchers finally arrived (we signed up on 11 March) and since then the gift cloud team are not replying to our messages.  How can one of the vouchers be finally sorted and the other not?  We have supplied all the relevant information required for both. To reiterate: we are still outstanding a second gift voucher as per the terms and conditions of the purchase we made back in March of this year, over 5 months ago. Please can someone sort this ASAP?  This is not endearing us to stay with ID mobile. We shouldn't have to spend this much time waiting for what we signed up for. Thank you  

I ordered an eSIM for a second handset but the QR code simply went to a Thales webpage i got a text message yesterday saying my sim activation is in progress and I’d get a text once complete but I haven’t heard anything what should I do? Any advice welcome 

I've got new contract with id and new sim and phone but my old number which ive completed transfer isn't working only via sms, I'm Android. It is on calling people 

Hi, I have two numbers after moving to ID mobile - one old (physical sim) from Vodafone and one eSIM from ID. I want to keep only my old number. How can I check if I already gave PAC number somewhere? The purchase process was so quick that I only remember I clicked I want to keep my old number. I’m so confused 

I'm currently due an upgrade on my monthly contract, I intend to keep my existing phone and have thus purchased a sim only deal with I'D Mobile, I stated I would retain the same mobile number, but wish to Confirm that my existing monthly contract will now end and be replaced with the sim only package. 

Hi iD Mobile,I’m a long-standing customer and a father of two. I currently pay for three iD Mobile contracts – one for myself and two for my children. Yet, despite being the account holder and bill-payer for all three, iD Mobile has set up three separate accounts, and I’m unable to view or manage my children’s plans under my own login.This is extremely frustrating.I’ve spent time on your live chat support, and I’ve lodged two complaints – but I’m still no closer to a solution or even a proper explanation. I simply want one thing: to manage all three plans under one account. That seems like a very basic and reasonable request – and something many parents must surely want too.If this functionality does exist, why isn’t it being properly promoted, explained, or enabled? If it doesn’t exist, then why not?Right now, I’m trying to move my son to a cheaper SIM-only deal, but I can’t do this easily because I can’t access his account. His phone is out of contract, yet iD Mobile is making it unn

Tried to port my old phone number from Vodafone to ID, when doing process it gave me a new phone number which now shows as my number in my settings.  However, if someone tries to call or iMessage/whatsapp my old number, it works. However, if I send a green text (non-wifi), it comes through as the new number.i want everything to appear as my old number and unsure how to resolve.

Hi

I have read a couple of topics on here, but the answer does not seem to have been found. My normal voicemail works fine, but takes 30 seconds to answer. If I use a code to reduce it to 10 seconds, the person at the other end is unable to leave a message - they get an error message saying it has not been possible to connect. I was with ID very recently and it worked then, I just can’t remember how to set it up. 

Help... I've recently took out a new contract and I've had no esim qr code sent over me,  next problem is I've ported my number over from Vodafone so I need a new esim sending to me I cant add my plan on the id app because it send a code to my phone number which isn't on my phone yet so I don't no what to do. Regards Martin

Hi, my contract is coming to an end, how do I cancel this?  I would like to stay with ID but with a new phone