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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,568 Topics
  • 6,058 Replies
1568 Topics
Charley Jordan
Newbie
Charley JordanNewbie
asked in Your Phone & SIM.
phone not delivered

I ordered a Google pixel 7a on the 30th November I have received my contact through the post but no phone what do I do does this mean my phone will be delivered soon I've had no other email to keep me in the loop 

8
Kash
iD Mobile Employee
9 months ago
Hannah Wicks
Civilian
Hannah WicksCivilian
posted in Your Phone & SIM.
phone orderd

I ordered a phone and haven't heard anything back not even an email 

2
Kash
iD Mobile Employee
9 months ago
Charley Jordan
Newbie
Charley JordanNewbie
asked in Your Phone & SIM.
phone delivery update

Why have I had my contact for my phone and no phone?? 

1
Kash
iD Mobile Employee
9 months ago
L
Newbie
Louise379Newbie
asked in Your Phone & SIM.
Number has not transferred - what now?

I was given one PAC by EE to port my number & my husband’s number as they were both on one account.My number has been transferred but my husband’s hasn’t. I’ve tried submitting the transfer request again but it keeps coming up with an error message, but it doesn’t tell me what the issue is. I have checked I am not entering anything incorrectly.Will I need to try & get another PAC from EE for just my husband’s number? 

4
Tom
iD Mobile Employee
9 months ago
JoanneMarsh
Newbie
JoanneMarshNewbie
asked in Your Phone & SIM.
I hate my phone! But it has a tiny scratch, can I return it?

I decided I’d give an iPhone a go and got the 13, but I really don’t like it, everything just seems so difficult compared to android, the cameras not as great, and I just don’t enjoy using it at all.I know you can cancel within 14 days (I’ve had it just over a week) but it has a tiny scratch on it from accidentally putting it in the same pocket as my keys. Does this mean I can’t return? I’d be happy to pay a fee if that would be an option? The idea of having this phone for 2 years isn’t great 😅

3
Tom
iD Mobile Employee
9 months ago
J
Newbie
Jw427Newbie
asked in Your Phone & SIM.
OTP from bank not arriving

I have recently moved to iD and received a new phone and sim which I have ported my original number to. I can receive OTP from every service, including Amazon, delivery services and video streaming services, but I never receive my OTP messages from my bank. This has caused massive issues for me as I cannot conduct online or mobile banking. I have checked the message settings and refreshed the RCS chats etc but this hasnt fixed it. I have checked with the bank and they have stated there is no issue their side.  I have contacted iD Live Chat but they are BEYOND USELESS. I was initially told they had raised this with the technical team and I would be contacted with updates. I received a text saying more information was needed but when i contacted the live chat again they had system issues. I contacted the complaints team as this issue has gone on for days now and they said the technical team had closed the ticket saying it was completed! I had this issue raised again and was told the tech

10
Tom
iD Mobile Employee
9 months ago
Niamh S
Newbie
Niamh SNewbie
posted in Your Phone & SIM.
roaming

I have had to move countries from Uk to Irl due to a family emergency.I still have till Jan 2024 left on my contract.How do I change my roaming setting/stop extra charges on my contract?  Need info ASAP.

4
Tom
iD Mobile Employee
9 months ago
wacker315
Civilian
wacker315Civilian
asked in Your Phone & SIM.
replacment SIM card needed

I need a replacement SIM card as i am abroad and i have misplaced mine. So collection from Currys is not an option. Im due back to the UK in 7 days so i would like to get one ordered so it is waiting for me when i get home. Seems to be so difficult to get hold of anybody from ‘ID Mobile’.Thanks

4
Tom
iD Mobile Employee
9 months ago
J
Newbie
jjames68Newbie
asked in Your Phone & SIM.
Can't send text messages

Following on from the issues yesterday, I can now make and receive calls and receive text messages. I can't however send text messages. My phones Android and I've restarted my phone multiple times, tried a different messaging app and still messages fail to send. Are there still issues with sending messages?

9
Tom
iD Mobile Employee
9 months ago
Alisa Anastasia
Civilian
Alisa AnastasiaCivilian
asked in Your Phone & SIM.
network coverage gone

My network coverage has suddenly disappeared

2
Tom
iD Mobile Employee
9 months ago
Allahie
Newbie
AllahieNewbie
asked in Your Phone & SIM.
mr Abdul allahie

Hii I have joined I Dee mobile about 3 months ago I have lost the sime card,can you please send me a new sime card.thanks 

5
Tom
iD Mobile Employee
9 months ago
Reachingout
Newbie
ReachingoutNewbie
asked in Your Phone & SIM.
Account help

Following over a week of Hell (not least because of the current outage of Three network) I appeal to the community to add some clarity to an issue I am fast losing track of.I had an unlimited data sim card deal of £18 pm. The card sat in my home router which provided WiFi throughout my home for my wife's tablet and my laptop. Also Sky sports TV. I wrongly changed my deal to a £7 pm month deal and promptly lost all internet access some six hours later once the data was used up. Id were adamant I could not return to my old deal so I cancelled the direct debit and ordered another unlimited data plan at £15 PM however I am unable to get the new sim card activated to the new account receiving the message the sim is already registered and activated?After a week of no broadband, today Saturday afternoon 4pm ish suddenly my internet came on and I was able to finally use my wifi with my phone. I am as confused as it is possible to be with which account is now working. I have around 10 transcrip

4
Tom
iD Mobile Employee
9 months ago
C
Newbie
cslogg
asked in Your Phone & SIM.
Relacement sim needed please

I have posted on another thread how I keep getting voice mail notifications when there non. Have tried everything else so would like try a replacement sim but cannot find out from this site how to go about it.Can some one please arrange for me ti get one?  

4
Tom
iD Mobile Employee
9 months ago
C
Newbie
cslogg
asked in Your Phone & SIM.
Voicemail notifications.

For as long as I have had iDmobile I have been receiving 2 or 3 voicemail notifications daily when there are none left .Cannot remember how many years,sorry.I think I have tried all the so called fixes but none works.I have always had an iPhone just different models.When changing models the problem is transferred to the new one.I pass on my old model to my wife and she does not have the same problem.I can only conclude its something to do with the actual sim card.Is there any way I can finally get rid of this really annoying problem?  

4
Tom
iD Mobile Employee
9 months ago
T
Newbie
Tajpal BharryNewbie
asked in Your Phone & SIM.
number hasn’t switched

Hi it’s been now 24hrs and still the number hasn’t switched over , No Text , both sim still working.

2
Tom
iD Mobile Employee
9 months ago
Zaksharifi
Civilian
ZaksharifiCivilian
asked in Your Phone & SIM.
new sim

I’ve just got a new sim but I’m not really happy with the signal. My job is on my phone but I have difficulty with the network. 

3
Kash
iD Mobile Employee
9 months ago
M
Civilian
Melisa_ukCivilian
asked in Your Phone & SIM.
wrong iphone has been blacklisted

Hi.  On November 24th, 2023, I reported my phone as stolen by calling 0333 003 7777. Subsequently, I believe this action may have led to the blacklisting of my iPhone 13 Pro, as this may have been  the last handset associated with the SIM. I kindly request your support in unblacklisting my iPhone 13 Pro at your earliest convenience. Additionally, I would like to ensure the security of my information by requesting the immediate blocking of my stolen iPhone 15 Pro Max. Your prompt attention to this matter is highly appreciated. If any further information or documentation is required, please let me know. Thank you for your understanding and assistance.

2
Kash
iD Mobile Employee
9 months ago
Tom Meaker
Civilian
Tom MeakerCivilian
asked in Your Phone & SIM.
network and data not working

so my network and data hasn't work for 4+ days now... ive tried turning the phone on and off removing and putting the sim back in and nothing works... does anyone kniw how i can get this working again?

2
Kash
iD Mobile Employee
9 months ago
Robert Charlie Charlesworth
Civilian
Robert Charlie CharlesworthCivilian
asked in Your Phone & SIM.
Network

Is the network down in my area (cv10) 

1
Tom
iD Mobile Employee
9 months ago
Isabela Dias Johnson
Civilian
Isabela Dias JohnsonCivilian
asked in Your Phone & SIM.
internet down since friday

Since Friday I am having issues with my Internet. It won't connect 5g/4g. I heard that ID was having issues last Friday, but does it still occurring?  Ta

5
Tom
iD Mobile Employee
9 months ago
R
Civilian
Rob SutcliffeCivilian
asked in Your Phone & SIM.
New customer

hi, I’ve just joined ID MOBILE you have received the PAC code from my previous supplier. I have not received the Sim yet and you have told me you are going to switch on tomorrow? Can someone please help

2
Kash
iD Mobile Employee
9 months ago
Ktemp98
Civilian
Ktemp98Civilian
posted in Your Phone & SIM.
i want to cancel my iphone 11 order

Hi I’ve ordered 3 phones for me my partner and son my son has decided after I’ve ordered him the iPhone11 that he does not want it my order is still being processed for the 11 please could I have help cancelling it I want to keep the 12 and 13 tho these are for my partner and I 

2
Tom
iD Mobile Employee
9 months ago
Komal Sarwar
Civilian
Komal SarwarCivilian
posted in Your Phone & SIM.
signals are down Southend on sea

It's been 4 days I am struggling with my signals not ablento do anything really frustrating for me,  

1
Tom
iD Mobile Employee
9 months ago
C
Civilian
Charlotte92Civilian
posted in Your Phone & SIM.
No service yet again!

Once again its gone off this morning. Absolutely ridiculous not being able to make or recieve calls for work. I hope ID are compensating people on their bills this month!

1
Tom
iD Mobile Employee
9 months ago
Dave Kendall
Civilian
Dave KendallCivilian
asked in Your Phone & SIM.
what can i say!!

first we can start with the 12 hour outtage today.i lost hundreds in contracts i couldnt fullfill.who pays for how customers see me now.pretty sure you wont.second i have a terminally ill family member i need to be in contact with yet no incoming or outgoing calls because of said outtage.now im attempting to find out in your app how much data ive used by the month so i can waste money on a now backup sim for when you screw up again.except what a surprise you wont let me register because the one passcode you keep sending me doesnt work.so trust you?damn right i dont.you have and are still not upholding your end of the bargain and im losing out.you need to sort something quick or im walking contract or not.

4
Tom
iD Mobile Employee
9 months ago
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