I recently ordered a 108gb plan, and I put my pac code in because I want to keep my number.but in the last email I received from them covering my plan it now says an entirely different number.i couldn’t find a number to call id so this is me asking for support on what to do

Morning just wondering if you do any WiFi dongles 

Can I use a different sim on the same number 

Please send me a new sim card as I have lost the original.  Please send by post.

Hi I was wondering when my number will be changed to my old one. I used a pac code 

I need to request a new eSIM but I’m not being able to can someone help?

Please help, I’ve had the same phone and sim but now all of a sudden messages are not sending I can still call even on WiFi iMessages are not sending 

Pac codes not working getting an error  

Looking to chat with an advisor 

I have lost my phone. Have wiped it remotely. I am due an upgrade can I order a replacement phone and sim

Lost sim and I m overseas what to do ? 

I recently got a new iphone. My number was ported yesterday (over 24 hours ago)I can make calls and receive them on my old number as expected. I am unable to send text messages, it just immediately comes up with ‘Not delivered’. I am also sending them to a number which should be sent as imessage, but it doesn’t even try. I have updated my number in settings, and restarted and switched imessages off and on. How can I send texts? 

I’m going to Thailand soon and am going to use a SIM card when there. I currently use an eSIM, does anyone know how I can switch it over on a temporary basis? Thanks 🙂

In any area. I am rarely am able to connect to mobile data, and when I do it is a very short period of time. Is my phone faulty or the sim? Thank you. Paul

Have tried swapping sims etc. Am not too tech savvy sorry.  Think I have an e-sim

Hi,I recently bought a iphone 15 from you guys but its battery is draining so fast and sometime the screen is also glicthing what can i do now?

Hi I'm on the last month of my pay monthly contract and want a new number. Is it possible to stay with id and purchase a new monthly SIM only with a different number then I'm on? I've read articles about paying £25 to change the number but given that my contract is ending, I'm wondering if it'll save me the money by doing it this way. I had been thinking about a new phone but oh well, it can wait.

I have been trying to bring my old phone number over to ID Mobile but it keeps telling me the details are wrong even though they’ve been entered right PUK Number is correct all the over details are correct I no matter what I do it refuses to let me do it. Please please please can someone help me sort this out? I’ve only activated my Sim today with ID Mobile

Hi I have placed two new sim o ly deals yesterday,  only received one invoice but haven't received the other one

hi i have a pac code from a another provider and would like to keep the number 

Hello, I am trying to upgrade to a Samsung galaxy s26. On my mobile app page, it gives the offer but when I select thr upgrade now button, an error message appears.Regards. 

How to switch number, I have pac code

I'm trying to send my PAC to my new provider. When I request a PAC from ID mobile I keep getting a message to check my old emails for my code as I've already requested it  I don't have an email with a PAC and I need to keep my number. What do I do now?

I need to talk

I purchased a pixel 9a in December 2025 however when now reviewing videos made on the phone I've noticed that the microphone does not work adequately. The sound quality is almost inaudible. Videos made on my previous handset work fine and the quality is only diminished since using my current handset. I purchased the handset through yourselves as part of a plan.