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Over the past couple of months my bill shows premium rate text messages every few days at around 5pm at a cost of £1.50 each time. Checking my “recent” telephone calls I have received no such texts. I have tried using the iD lookup for the short form number which is 78484 but this doesn’t give details of the company involved. This is costing me a great deal of money ….. how can I stop it?

I have an odd issue on iPhone - have updated the mobile app and it fails with the following. Any hints would be useful here please! Unable to connect to iD Mobile Error code: The operation couldn't be completed. Failed to create a block of data that demonstrates the legitimacy of the app instance ('generateAssertion:clientDataHash:completionH andler:"); keyld.length = 44, clientDataHash = FmHcFrsnJQAPrXAPSkhRB1nrKNzO/XUcQ6l/9st7WV8, systemVersion = 18.1.1: DCErrorInvalidKey - An error caused by a failed attempt to use the App Attest key.

my bill is always £36.99 a month but for some reason being told my bill is £51.37 this month. I have not gone over my allowance. How can I contact a human to speak to?

I travelled to 3 EU countries and I occured a 2.70 charge for data roaming. I thought data is inclusive in all EU. How can I check the reason of the extra cost?

Hi, I am interested in paying my contract early and keeping the same number but converting to Sim only, how do I do this? My phone isn’t working and I have had to purchase a new phone from elsewhere. Thanks in advance, Mark.

I’ve just started visiting Winchester town centre on a regular basis (SO237DD). I am not getting a phone signal, my phone just shows the satellite symbol for emergencies. Outside of Winchester the signal is fine. Anybody else experienced this? My phone is a new iPhone 16e.

Am I able to opt out of the SIM part of my contract, and just pay for my handset. I get no reception other than WiFi.

I’m trying to call a number in Thailand (an airline which takes international calls) but when I do it rings for a few seconds then my service bars drop to nothing the call fails and then my service bars go back to full again. I have international calls and premium turned on for my account and I have a bill cap set up so why can’t I make international calls?

I have just done the switch today from O2 to ID, keeping my o2 number. My O2 account stopped working this morning & I put my new ID sim in turned my phone off for 10 minutes and noticed I had no service and data wasn’t working. An hour later I turned it on & off again still didn’t work, and noticed I can’t call anyone. 7 hours later my data and outbound calls still isn’t working. Any help would be much appreciated.

3 days I’ve had this phone number and so far I have had 3 spam phone calls and one spam text! I’ve put my number in the NHS app and given it to family and friends. How are spam callers getting my number??? I’ve just changed from Giffgaff because of this! Any way to stop it?

I completed a coastal walk for macmillan cancer from cromer to Holkham on may 10. It appears I've been charged international roaming fees despite never leaving the country or steppinh foot off land ! ID customer services tell me it's my fault as roamimg was on. Had I known this might happen it would have been off - how do I get refunded and is there a list of where this might happen again so I can avoid this going forward? Unfortunately I am under contract with ID or would be cancelling it as didn't realise coverage was so poor.

Reviewed my latest bill to see an additional Rest of World roaming charge of £20.83, I haven’t even left the country since February which is very bizarre. Anyone had this problem?

Hi, Puchased a sim here in March and was supposed to get an amazon gift card but it didn’t track. I contacted Gift cloud. Told to wait 120 days. Contacted after 120 days. They asked for details of transaction which I provided. They have since ceased communication. I have tried recontacting them several times but no response. Please advise on what to do in this case. Thanks.

Hi my mobile no is different when I text than when I call I've only got one sim card

I’ve just joined ID Mobile and ported my number. I can make calls, but no one can call me.

I got my bills for last month. I knew I was charged for the rest of the world roaming because by accident it connected to some USA wifi (I got Welcome to USA even tho I was in the English Channel). But looking at the bills and statement, it charges me 25 GBP for 2.6 MB data, which is ridiculously unfair!

I am travelling to France next week and want to know that I will be able to use my phone to navigate. I am a solo mother to a 6 year old and therefore I want to ensure that my phone will work in France and that I will be able to drive without getting lost to where I need to get to in France. I am just a bit nervous about getting lost in France and I don’t speak good French.

How do I get a better price plan deal direct from id mobile? I want to get the Motorola razor 60 ultra in the wood effect, but there are better price plan offers via car phone warehouse, only issue they don't have the wood effect but there minimum price plan is £39 a month £19 upfront with 100 gb unlimited texts and calls on id's network which it a fair bit cheaper than ID directly, also is there no live chat or any customer service to speak to a person?

I am able to receive text messages with pictures. I have a £0 cap on my SIM only contract Pictures in text messaging would not work previously. Is it a new feature of Google text messaging ?

I am hoping to travel to the southern USA later this year. Whilst there, I will need to make a few internal calls and send a few texts. I do not expect to use any data. My UK phone is pretty ancient and I have been told it will not work over there. A friend has suggested that I should buy a cheap burner phone and a SIM card suitable for the US on eBay and then activate it when I get there. Can anyone advise on this, please? I am not at all tech-savvy. Thanks.

Hi, I recently bought an id sim along with a mercury mobile router so I could have WiFi in Spain but when I got there it would work in my phone not in my mobile router, does anyone have any ideas why or what I’ve done wrong. many thanks

Switch from O2 to ID mobile did not work on the day it was supposed to despite a reset of my phone. I’m in Menorca currently.

Hi my phone can't make calls and I need it for my mental health and I don't get any money until Tuesday the 12th of August

Hi my phone has been cut off

Dear iD Mobile Team, I switched from Vodafone to iD Mobile three months ago, mainly attracted by the competitive phone offers you had. However, since then, I have been facing serious issues that are making my daily life significantly harder. 1. SMS Reception Problems: I am unable to receive messages from many companies, especially verification codes (OTP messages). These messages arrive after a day or two, or sometimes not at all. This is a major problem for me, as I rely on these codes for essential services. I cannot understand why this issue persists, but it is causing me significant inconvenience. 2. Misleading Coverage and Internet Performance: Before purchasing the SIM, I checked your coverage and internet speed maps, which showed full 4G coverage for both my home and workplace. Unfortunately, in reality, the network reception is extremely poor in these locations. This discrepancy between the coverage map and actual service quality is very disappointing and misleading. Given these ongoing problems, I would like to know if it is possible to cancel my contract without penalty after these three months. The network speed claims and SMS reliability were key factors in my decision, and both have failed to meet expectations. Please advise me on what steps I can take regarding this matter, as these issues are critical for my daily communication and work. I look forward to your urgent response.