Skip to main content

Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 450 Topics
  • 1,429 Replies
450 Topics
V
Community Member
asked inYour iD Account & App.
can't create portal/app account. says detaild don't match
New ID Sim, when I try to create the app account for it, it says details don't match. What do I do?
10
V
J
New
 Contributor
asked inYour iD Account & App.
PAC FRAUD
I’ve contacted you twice now about a fraud .. I got a text saying I had asked for a PAC code but it’s not me and now my phone has been disconnected what the hell is going on
326
L
S
Community Member
asked inYour iD Account & App.
Can I cancel my subscription within 14 days of signing the contract without incurring any costs?
Can I cancel my subscription within 14 days of signing the contract without incurring any costs?
30
S
Jay86
New
 Contributor
asked inYour iD Account & App.
i have no internet but have plenty of data on id app
Phone says no Internet but I have plenty of data on id app. I even bought a top up and I still don't have Internet
327
Jay86
T
New
 Contributor
asked inYour iD Account & App.
Transferred Number not recognised by ID App
I can’t sign into the ID App with my transferred number from o2 - everything else is working and has transferred over, ID App will not recognise this new number, why? How long will this take?
93
Tyler C
P
New
 Contributor
asked inYour iD Account & App.
New Phone with ID - Do I Cancel old ID Account?
I have an iPhone with ID Mobile but have recently bought a Google Pixel 9A also with ID and have moved the SIM card to the new phone. Can I now just delete my account for the iphone on the ID website by clicking ‘Cancel my ID plan’ to stop the Direct Debit and then use the link in the email I received on buying the new phone to set up a new account? Thanks in advance for any help.
278
Tyler C
N
Active Contributor
asked inYour iD Account & App.
Plan showing as disconnected on ID app
My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T
26343
N
David P
Community Member
posted inYour iD Account & App.
adult Filter will not turn off
Hello. I’m new to ID, trying to turn off the adult filter. Gone to the app and toggled the feature and saved. Reset the phone and waited……….. nope. Went back into the app and it’s back on!!! I’ve also tried doing it via a web browser. My phone has no other restrictions set. It’s an ID issue, please help. Tried the live chat and they also failed.
1485
A
D
Community Member
posted inYour iD Account & App.
cancelled order
Hello i ordered a new upgrade last night a sim upgrade I just wanted to know if it's still going through as i got email saying it was cancelled
61
A
Agnieszka Ka
Community Member
posted inYour iD Account & App.
cant log in
Can log in !!
91
Tyler C
M
New
 Contributor
asked inYour iD Account & App.
why haven't I got unlimited data as discussed at renewal
Why haven't I got unlimited data as discussed at renewal? I only signed up for the package on that basis
223
Tyler C
N
Community Member
asked inYour iD Account & App.
Unable to access my account
I cannot access my account. I login reach the page that says success and ask me to add my mobile number. I click it then add my mobile no., last name & my dob , click next then I get the following error message: ‘sorry your details do not match our records’ please try again. I have tried - several times, both on the web (on various different browsers, even incognito and via the app and I keep getting the same error message. I have cleared my cache and everything else suggested NOTHING WORKS. I know I am not the only one judging my the messages I have seen on this community site. The online chat is useless as it is pre-programmed to only to answer the basics. I am so fed up now that I am seriously thinking of changing providers. No one else I know who using other providers have ever had problems such as this. Please help now
121
Tyler C
Hayley Kilmore
New
 Contributor
asked inYour iD Account & App.
and I longer have my device and need to access the code they keep sending me
I don’t have the Sim card anymore that is registered with ID Mobile, I need to cancel my Sim card but I’m struggling to log on properly because they keep sending my old Sim card a text with the code on but I’m obviously not receiving it as I don’t have that anymore. is Laurie style mate, I just can’t get to the account but I don’t think you want to be paying it for the rest of my life? Anyone have any ideas? TIA xx
1329
Tyler C
L
Community Member
asked inYour iD Account & App.
did the order get processed?
I just upgraded and the money has come out of my bank account count but my ID iMobile account said it didn’t process and to try again later. Basket is empty, no email confirming purchase…
91
Tyler C
Josh Cawood
New
 Contributor
asked inYour iD Account & App.
I topped up, but it is not showing in my account
How the title suggests I topped up my account today £15 for 20 gig of data and unlimited texting minutes and it’s not working. I can’t see it on my ID account but the money has come out of my bank. I’ve checked my bank statement and I can see the money come out of my bank, but it’s still not showing on my ID account please sort it
83
N
stokeyj28
New
 Contributor
asked inYour iD Account & App.
Pac Text Issue
My Pac was completed yesterday, I had ac onfirmation email but no text, I cannot receive text messages since yesterday, I have tried the turn on turn off remove sim etc, I am still not receiving any text messages.
173
Tyler C
C
New
 Contributor
asked inYour iD Account & App.
Carol B
Is anyone else unable to login to the ID App this morning?
101
Tyler C
M
Community Member
posted inYour iD Account & App.
Am I the only one who gives up when using LiveChat?
I've lost count the amount of times that I clicked 'None of these', enter my question again to receive these choices yet again. (See attached screencapture) I kept repeating my question because I expected a human choice selection would fianlly appear but never does and so give up😫 I did this because other websites LiveChats eventually says transferring to 'Speak to advisor' Come on iDMobile, when are you updating your LiveChat to after 3 attempts of not understanding the query, a choice appears to speak to a human?
72
Tyler C
Annmaree Finch
New
 Contributor
asked inYour iD Account & App.
my fone is broken how do i get repaired
My speaker is broken and my screens is crack
31
Tyler C
Annmaree Finch
New
 Contributor
posted inYour iD Account & App.
my fone is broken how do i get repaired
My speaker is broken and my screens is crack
11
Tyler C
C
New
 Contributor
posted inYour iD Account & App.
my account
So if Samsung does delete my account or whatever they do delete on my phone n cos I'm with id mobile they can't delete my account with yous n they can't delete photos or videos or anything on my phone like that
01
Tyler C
C
New
 Contributor
asked inYour iD Account & App.
about samsung
My Samsung phone is asking me activate there service & do I need to do that cos they saying they delete my account my services, I thought that that I have a account & service with id mobile so what's going on
255
Tyler C
R
New
 Contributor
posted inYour iD Account & App.
Issues with number port to ID
My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the collective 3 network. Calls and texts from other networks do not connect or send. Can anyone help me? I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this? How do I contact ID to speak with them about this? Thanks in advance
71
Siân W
P
Community Member
asked inYour iD Account & App.
2nd id mobile accounts
I have been paying a bill to ID mobile for a year and a half and I have not got the SIM card for this contract . I do have an another ID mobile account which I’m currently using. I don’t have any information about the other account other than it is coming out of my bank. I need to actually speak to somebody regarding this to get a Sim card and number. but not affecting my current ID account.
41
Siân W
K
Active Contributor
asked inYour iD Account & App.
Not possible to login on my.idmobile.co.uk
Is anyone else getting the message “Ooops, something went wrong. Try again” consistently on the ID Mobile website?
83
Siân W
Terms & ConditionsAccessibility statement