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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4810 Topics

M
Civilian
MusicIanCivilian
asked in Ask a question.

Number Checker

How do I check whether a number is part of my paid for plan.  How can I find out if a number is going to incur a charge.   Royal Mail’s number starts 03  iD M says that if it is based in the channel Isles it’s chargeable.  But how can I find out in advance where somewhere in located without ringing it first?

4
Tom
iD Mobile Employee
4 months ago
JoJobinks
Newbie
JoJobinksNewbie
asked in Ask a question.

Random Phone Calls

I keep getting phone calls from random people who I don't know, who say they have a missed call from me, when I haven't rang them. Has anyone else had this, its very annoying especially when the other person doesn't believe that I have never called them. 

17
Tom
iD Mobile Employee
4 months ago
Bobt
Newbie
BobtNewbie
asked in Ask a question.

Roaming Charges on bill in EU country

HiThere are roaming charges on my bill when I visited EU a few days ago. Although it was capped, why are there charges, I thought EU countries (Germany/France) were included in my allowance.

6
Tom
iD Mobile Employee
4 months ago
Jacek Dzitkowski
Newbie
Jacek DzitkowskiNewbie
asked in Ask a question.

Leaving ID

Hi!How to Get STAC to switch network?My curent moile numer didn’t have Veryficanton code so i cant log in to app likes eBay or QickbooksThats the reason why i have to leaveNow i trying  from my ID administration panel ask about STAC and got this.“The requested URL was rejected. Please consult with your administrator.Your support ID is: 8072327540553142742”Please can someone help? 

1
Nikhil P
iD Mobile Employee
4 months ago
A
Newbie
Amy_wclareNewbie
asked in Ask a question.

switching provider

Hello, after I had ordered the phone, I had sent a PAC code over on one of you’re email links and selected today Tuesday the 19th for the switch with my number to be made, I just want to check if i will get a message saying it’s been switched and if I need to do anything further with my previous EE contract. My account with ID is still saying the number that you provided not the number I want to switch it over to 

12
P
Rookie
4 months ago
S
Civilian
SupplierCivilian
asked in Ask a question.

Account Set Up Invite

I need my account set up invite email resending to me - it has expired. As a result I cannot log in to use live chat. ID Mobile have created a catch 22 situation where customers are stuck and have to a ask a question on community board - absolutely bonkers! Very frustrating situation. Will never touch ID Mobile again. 

17
P
Rookie
4 months ago
R
Newbie
RayCNewbie
asked in Ask a question.

desparate cry for help no connectivity for 2 days

So I moved to ID last week and my number switching day was yesterday 15/11 Since yesterday at 2:00pm I lost all connectivity, and my sim is not recognised by ID... Reached out to customer service who were clueless, everything they suggested I've already tried! I even went and got a new SIM from curry and activated it on my account and still absolutely nothing! Every other sim I tried work on my phone and my ID sim did not work or being recognised by any other phones! I now have no phone number, no data, and my phones keep giving me "sim not provisioned - emergency calls only". no ability to make or receive calls, no ability to receive messages including those from banks and online accounts that need to verify me (vital for my work). I'm not even able to get my PAC to close my account and move somewhere else as obviously I can't receive texts! I'm stuck I can't even just go and get another contract somewhere else straight away as my problem is my dependence on my number that I now can't

13
P
Rookie
4 months ago
Shellll
Newbie
ShellllNewbie
asked in Ask a question.

emergency calls only

Anyone else having issues this morning seems like it happening every week now 

12
Tom
iD Mobile Employee
4 months ago
L
Rookie
LeytonLadRookie
asked in Ask a question.

81111

I can't send an SMS to 81111 (BBC Sports). My premium cap is £25 so I don't understand why nog. Any ideas?

1
Tom
iD Mobile Employee
4 months ago
A
Civilian
Anne1974Civilian
asked in Ask a question.

New contract billed at old contract rate?

So I upgraded about 2\3 weeks ago to a 30 day rolling sim only deal after the  previous 2 year contract was in its last month as told if I do nothing I'd be continued to be billed at the full contract rate of £40.32 despite that the phone cost had been paid after the last to this months bill.  Thought it was now illegal to continue to bill for the handset loan cost after the minimum period was over for the handset?Anyway, so I upgraded to a sim only deal about 2\3 weeks ago as I received an email to state the minimum period was about to come to an end.  The sim only deal I changed to is £9 per month and when I log into the online account the account details seem to confirm this.  Yet tonight I have received a bill, some 2\3 weeks after moving to a sim only deal for the full old contract rate of £40.32 and not what should now be a rolling 30 day sim only deal.  Anyone care to explain why I'm therefore being billed at the full old contract rate for the next month then the new sim only de

1
Tom
iD Mobile Employee
4 months ago
R
Newbie
razaNewbie
asked in Ask a question.

No phone service and Live chat not working as well

Hi,No phone service and Live chat not working as well. How I can contact someone to discuss that I have ordered my PAYG SIM on 14th Dec and via PAC code my current O2 SIM disconnect as well on same day, now I am without SIM since 14th and SIM not delivered. I have tried via facebook, no one answers any queries as well. What I can do to get in touch. I like to get cancel my contract and get the PAC code to cancel the contract today, so I can go with another company? 

6
Tom
iD Mobile Employee
4 months ago
Trevor Winter
Civilian
Trevor WinterCivilian
posted in Ask a question.

Sim card not arrived

i ordered a sim card and went online to enter my PAC code. The sim card has not arrived.My order was made on December 14th (No. 130482144) Trevor WinterOriginal IDMobile No. [REDACTED]But I entered my PAC online assuming the card would turn up as promised to change to my old number[REDACTED]Now my old supplier Vodafone have cut me off and I have no phone.Please help

4
Tom
iD Mobile Employee
4 months ago
Karl Hunter
Newbie
Karl HunterNewbie
asked in Ask a question.

Port not happened. Utter shamblew

Their motto 'we are a company that care', erm that's far from the truth.***18th Dec- heard nothing again had to again go on live chat to be told same story and that they don't know why a manager has not called back. Also lost a 3250 order today as someone thought i was out of business as its been disconnected. Disgusting **17th Dec - still nothing. Shambles however payment is coming out TOMORROW. WTF*further update spoke to them on phone 15 December for manager to ring me told would be within 24 hours - NOT HAPPENED At the minute a joke of a company. This is the email i sent after speaking with someone on Wednesday. When i spoke to them i was told said they would get it sorted in 48 hours (after seeing below more time and me being reasonable). 48 hours later their response is we want another 72 hours. 😡😡😡😡Email Summary :December 3rd placed order Switch date was meant for December 8thI communicated firstly on the 8th at 1730 to be told to wait until after 6pm and it would be done, t

6
P
Rookie
4 months ago
Michelle Doherty
Newbie
Michelle DohertyNewbie
posted in Ask a question.

access to additional sim only contract

How do I access the account details for an additional SIM only contract that I took out for my son?

8
Tom
iD Mobile Employee
4 months ago
Olivia Quinney
Newbie
Olivia QuinneyNewbie
asked in Ask a question.

keeping number

Does anyone know if I can keep my number I am changing from a sim only deal with ID to a contract phone also with ID. Have been told I can’t keep my existing number

1
Tom
iD Mobile Employee
4 months ago
J
Newbie
James McSorleyNewbie
asked in Ask a question.

PC code not working

My PAC code has not fully transferred over, I can make calls but cannot receive calls or texts, I have been onto customer support every day since (should have transferred Monday, now Friday) and still nothing.I cannot access any apps of banking as they all require text authentication so cannot pay bills let alone speak to anyone about this. Customer service keeps blaming O2 for not sending files but I have yet to have anyone from IDmobile contact me even though this has been escalated.Deeply regretting switching at present, you only find out how good a company are when you have an issue…..

13
J
Newbie
4 months ago
P
Newbie
paddy538Newbie
asked in Ask a question.

Porting shambles

Hi I requested my number to be ported over to ID Mobile, This was due to happen on Monday 11th December.  At lunchtime on 11th my old sim card went dead, this was a promising step in the transfer happening.  It then got late on Monday and my old number had never appeared on my new sim.  Long story short my number still hasn’t been ported! It’s now been 5 days without my number and not one person and ID gives a s**t.  I have had 2 complaints raised and i have not heard a thing from anyone.  When i contact ID on the live chat i just get told the same thing as it appears many people on here get told and that that they are waiting for ‘files to be exchanged’  I have checked with my old provider who confirms the number has been fully ported out of their system and therefor the issue is solely with ID.  When i contact live chat for an update all they do is copy and paste the same message from monday and supply absolutely no update to the situation at all.  I’m now unable to access any of my

8
P
Newbie
4 months ago
Sharon Slater
Newbie
Sharon SlaterNewbie
posted in Ask a question.

mrs Sharon slater

What to know where my tablet is.

2
Tom
iD Mobile Employee
4 months ago
G
Newbie
GerbilNewbie
asked in Ask a question.

Not receiving SMS verification code - have contacted ID customer service

Hi, I joined ID Mobile a week ago and I am receiving SMS and one-time passwords from other companies, but not from Amazon, so I am unable to log in on my phone. I checked with Amazon and the messages are being sent from their end.I spoke to IDMobile customer service and I am now stuck in a loop where every day I get a message saying 'we need to ask you for more information about the technical issue you raised with us' but when I contact Customer Service, they already have the information.What else can I try? Thanks.

5
Tom
iD Mobile Employee
4 months ago
Chris Oconnor
Newbie
Chris OconnorNewbie
posted in Ask a question.

how to upgrade to SIM only ?

Hi my contract is up and of feb how do I upgrade to SIM only ?,  all I can see on the app is upgrade phones which I don’t want to be tied into £44 a month when I can get a sim with same for £10 ish thanks 

1
Tom
iD Mobile Employee
4 months ago
F
Civilian
FlinnyCivilian
asked in Ask a question.

no network

Hi, I have had no network for most of the day, I am in the North Essex area.  Is this a network problem or specific to me?  thank you 

2
Tom
iD Mobile Employee
4 months ago
A
Newbie
adilNewbie
asked in Ask a question.

cap limit

Hi, i am trying to make calls, however it says i cant make calls as i have reached my cap limit, but i did not reach any sort of cap limit, it is telling to make a payment, however there is no pyment to be made as i paid all my bills and the app does not indicate anything, it is so hard to reach a real human customer service with id, they clearly have no id, they made it so hard if you have a problem, please help me out here i am confused on what to do about this and i need to make calls asap, thank you community.

2
Tom
iD Mobile Employee
4 months ago
Lydia Carr
Newbie
Lydia CarrNewbie
posted in Ask a question.

Never recieved a welcome email

I do not have a transaction number and cannot swap my numbers 

2
Kash
iD Mobile Employee
4 months ago
Vanessa Kennedy-Scott
Newbie
Vanessa Kennedy-ScottNewbie
asked in Ask a question.

Calling abroad

How do i add international calling?  My twin sister unfortunately died of aggressive cancer on Tuesday but my older sister lives in Switzerland. I only want to temporarily add it on so I can speak to my older sister more easily at this very difficult time but I cannot find how to do this.  Is this possible? 

2
Kash
iD Mobile Employee
4 months ago
P
Newbie
Paul2Newbie
asked in Ask a question.

phone box has been opened

hi i have just opened the dpd bag from my iphone 15 order placed on 27th november 23 to wrap up the phone for christmas day present  and the box has been opened the seals are intact but the box has been opened in a way not to break them, im on contract with ID mobile first payment has been paid i have attached images can this be taken to my local currys for swap ? 

4
Kash
iD Mobile Employee
4 months ago
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