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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4808 Topics

E
Newbie
Enver Cengiz
asked in Ask a question.

Poor signal.

Just started with id a couple of days ago. The signal is absolutely dreadful. And the mobile network is super slow. Even with 4g. Vodafone was much better. I am within my 14day cooling off period. How do I leave and can I stop my number from being transfered from Vodafone....or can I just transfer it back from ID to another company? 

6
Tom
iD Mobile Employee
7 months ago
S
Rookie
SafaRookie
posted in Ask a question.

no service at all

Such a very bad service I just made complaint 11 days ago even I called yesterday they promised to call back with resolution but unfortunately never advise to make deal with them

1
Tom
iD Mobile Employee
7 months ago
Val Marley
Civilian
Val MarleyCivilian
asked in Ask a question.

phone NOT arrived

I placed Order Ref 128365875 and received email confirming order but have still not received update on the current situation of my order or when I can expect delivery.I was oridiginally advised this would be done within 24 hours but  days later I have not heard anything.Please can you let me know when I will recieve my order?If I do not receive within 7 days I will have to cancel the order, within the 14 days cooling off period. RegardsVal

1
Kash
iD Mobile Employee
7 months ago
Phil Leeder
Civilian
Phil LeederCivilian
asked in Ask a question.

No email received with ID mobile number

I’ve just received my SIM through the post, but I haven’t received any emails. I have my PAC but can’t go any further without the email. Can you please help?

2
Kash
iD Mobile Employee
7 months ago
K
Civilian
KatemcintyreCivilian
asked in Ask a question.

Reward for being referred not letting me submit account number.

Hi I'm currently not able to submit my account number in order for my referring friend and myself to claim curries reward.

1
Kash
iD Mobile Employee
7 months ago
nashby
Civilian
nashbyCivilian
asked in Ask a question.

EU Roaming

I currently have a 30gb data limit on a sim only contract and joined ID in April 2021. If I increase my data limit to, say, 100gb, will my EU roaming limit stay at 30gb in line with the fair usage policy or will it increase in line with my contract limit?

3
Kash
iD Mobile Employee
7 months ago
D
Newbie
DavecNewbie
asked in Ask a question.

My order was declined. Why?

Hi Very frustrated ‘customer’ here. July 2018, My wife wanted a new iPhone SE through car phone warehouse and was declined for a £15 a month tariff with no explanation as staff are not informed of the reason. We have an excellent credit rating and there should be no reason to be declined. So I tried my luck to register the phone in my name and bingo! No problem. New phone. Happy wife. 2 months later, my phone was due an upgrade and I thought i would go for the same phone and tariff as my wife’s as we were happy with the phone,service and deal. I was declined even though I am a existing customer with again no bad credit history, good salary, mortgage no credit card debts etc, confused and annoyed I was told to come back and try again in 30 days after this application had expired. So today I tried again and guess what , I was declined again!! Again no reason given, I have no financial issues whatsoever and stress I am a existing customer with my wife’s new phone with an option

48
Kash
iD Mobile Employee
7 months ago
S
Newbie
samuellungu92Newbie
asked in Ask a question.

No service after the date of switch

I have chose the date of switch ( to keep my number)  to be yesterday, 4th September, i didn't bother to create before an account with them. Now I have no service on my sim, even its the next day after the switch day.  i can not register an account with them as when I insert my number and they send a text, I can not see it, as there is no service. I am losing previous time from work, its been the second day without a service on my phone. How can this be fix? 

2
Tom
iD Mobile Employee
7 months ago
Gav Peterson
Newbie
Gav PetersonNewbie
asked in Ask a question.

Transferring my nimber to iD

HiI was wondering if anyone could help please.I joined iD on Saturday morning and gave my PAC number during the online application.The switch date was set for this Wednesday 6th September. As I have my phone now, is there nothing I can do to bring this date forward i.e. apply through the app to transfer my number over with the PAC, or is it just a case of waiting until the date which was set on the online application.  Many thanks  Aaargh just saw the typo in the heading and I can’t change it 😂

2
Gav Peterson
Newbie
7 months ago
NiamhPower
Newbie
NiamhPowerNewbie
asked in Ask a question.

Unlimited Data fair usage

Hi - I’ve read conflicting information on here as to what the actual fair usage policy is.  When I first signed up I was under the impression there was no fair usage policy on unlimited data abroad (one of the selling points) - however I can’t work out from the fair usage page if the amount by the price you pay applies to me?  Thanks

6
Tom
iD Mobile Employee
7 months ago
Cheryl Malik
Newbie
Cheryl MalikNewbie
posted in Ask a question.

I've paid my bill but my services are not working

So my bill has been paid and for some reason my internet is still not working and when I try to call any number it takes me to payment line even though it acknowledges I can't call out. It won't even let me use the live chat option 

3
Tom
iD Mobile Employee
7 months ago
T
Newbie
ThewigancasinoNewbie
asked in Ask a question.

Email Bill Incorrect

I have recently changed my plan and my account shows I am in credit but just received an email showing the amount due on my bill is incorrect. Which means if taken on the payment date I will be further in credit. How does the direct debit work when your in credit.

3
Tom
iD Mobile Employee
7 months ago
Mihai Pop
Newbie
Mihai PopNewbie
asked in Ask a question.

Creatine a new iD account

I received my phone today but my old phone number from previous network is going to switch in 3 days, should I wait until then to make my account on that number? or if I make my account today with the new number from iD and then when the old number gets switched to iD will it automatically change in my account too and will be able to use it to log in or i will have to keep using the originial number from iD to log in my account.

3
Tom
iD Mobile Employee
7 months ago
H
Newbie
hghpNewbie
asked in Ask a question.

"Sorry, your user name or password wasn't quite right. Please try again" error message. Anyone else living this absolute nightmare?!>?

"Sorry, your user name or password wasn't quite right. Please try again." Over and over and over again. I’m almost two years into a contract and still unable to get in.  Cannot login to my account what-so-ever despite knowing for a fact it is the correct username and password. I’ve tried changing the password, I’ve tried reclaiming the username (which shows as the one I am repeatedly typing with the same error message).   Does anyone have this issue also? I’m shocked to believe there is no support available outside of social media (pretty useless to me as I don’t use it) and a chatbot which is does everything in it’s power to stop you from speaking to an actual human being. Frankly disgusted by the customer service which is a shame as I’ve vouched for iD on previous contracts. I’m in dire need of this information as I would like to find information about the cancellation of my plan.  Hoping one of the moderators or iD staff can get in touch to help. 

6
Tom
iD Mobile Employee
7 months ago
Julie-Emma Pritchard
Newbie
Julie-Emma PritchardNewbie
asked in Ask a question.

Transaction Id

I have not received any sort of welcome email and so have no transaction id. I need this to transport my old number. 

1
Tom
iD Mobile Employee
7 months ago
MiraYor
Newbie
MiraYorNewbie
asked in Ask a question.

help! SIM card not working

Hi guys I have joined ID last week and activated my SIm and requested PAC after this was done on 29th of August issues started no mobile data cant make or receive calls after a few days on online chats as i cant even ring them ! They ve opened a ticket for technical support which was told that was resolved but nothing. Went down on Saturday to  Currys and got replacement SIM activated it and still NADA ! im starting to get fed up being on online chats every single day and nothing gets done . From Id community saw that my calls could be blocked somehow and phoned some wierd number and now i can call but cant receive calls and no mobile data whatsoever. Im starting to think there is no one in ID that knows what they are doing and why im having this problem and how to fix it .Please help!

1
Tom
iD Mobile Employee
7 months ago
E
Newbie
Enver Cengiz
asked in Ask a question.

new account help

Hi, I recently switched over from Vodafone. When ordering my phone and sim plan, I entered my pac code. I have yet to receive any confirmation of switching my number from ID mobile. Switch date should be tomorrow? I have tried to register an account. It says my email address is already registered. I then try and log in to be told my plan ended more than six months ago and my account closed...please advise.

2
Tom
iD Mobile Employee
7 months ago
Lucy Culshaw
Newbie
Lucy CulshawNewbie
asked in Ask a question.

"Sorry, your user name or password wasn't quite right. Please try again" repeated error despite knowing my user email and password

I can’t login in to my account. I have tried updating my password many times, updating my browser etc. and it keeps coming up with the same error. When I try updating my password to the one it currently is it says I can’t change my pw to my existing pw...but then doesn’t seem to recognise this pw when I try and login again! How do I get out of this loop??

1
Tom
iD Mobile Employee
7 months ago
K
Rookie
Kim BrookRookie
asked in Ask a question.

payment date

Good day, I've set my payment date to the 14th of every month... Why am I been getting deductions before the day I get paid? I'm now being suspended because I don't pay on the 2nd of each month. I need this sorted out as I requested this 3 months ago and every month ID mobile still deducts on the 2nd instead of the 14th and then suspended me for two weeks. I have cancer and I need means of communication in case of an emergency. 

1
Tom
iD Mobile Employee
7 months ago
O
Civilian
OdairCivilian
asked in Ask a question.

Data disapear

My data has just renewed on 23rd of august (50gb) and after 10 days received a message from Id i’ve used over 80% my data, i don't know how as i mainly use my data to work.

2
Kash
iD Mobile Employee
7 months ago
O
Newbie
Officer7Newbie
asked in Ask a question.

I can’t sumbit my account number to claim my reward

When I click on the link I was sent to submit my account number, ‘to get on my way to claiming my reward’, I’m taken back to the main refer a friend page. Why is ID mobile making this so difficult?! Please help me and my friend to ‘to get on our way’ to receiving our rewards!

12
Kash
iD Mobile Employee
7 months ago
Rachel Courtney
Newbie
Rachel CourtneyNewbie
asked in Ask a question.

Lanzerote- data roaming charged whilst within allowance

Good morning, I have half of my data allowance left for this month but I've incurred data roaming charges. Please can you explain why or if this a technical issue? Thank you Rachel

1
Kash
iD Mobile Employee
7 months ago
C Lar Key
Newbie
C Lar KeyNewbie
asked in Ask a question.

wifi calling samsung s22 plus

why doesnt wifi calling work? ive just joined id mobile and the signal where i live is awful, wifo calling is active in my settings samsung s22 plus, but the wuality is awful, nobosy can here me, however ive never had this issue before with previous pro iders 

4
Kash
iD Mobile Employee
7 months ago
B
Newbie
BwonderNewbie
asked in Ask a question.

no Currys voucher received.

I was referred by a friend over 90 days ago and was sent the email to claim my £10 Currys voucher which I did successfully.  Voucher never arrives! used live chat to speak to customer services 7 days ago and was told I would here back in in 48 hours. Heard nothing back. person that referred me didn’t get a voucher either despite following the correct process. given all the other comments on here about other not getting the vouchers I begin to think it will never arrive!! im hoping an IDmobile representative can help me out on here.

1
Kash
iD Mobile Employee
7 months ago
Mark Wall
Newbie
Mark WallNewbie
asked in Ask a question.

no roaming

Thanks everyone - all v helpful. in the end I Had to delete previous providers APN setting and manually download iD APN settings. The iD Twitter response was v helpful. The customer service live chat was pretty poor. 

24
Mark Wall
Newbie
7 months ago
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