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  • 11,366 Replies
3101 Topics
J
Community Member
posted inAsk a question.
Where is my iPhone 16 Pro Max
Weird question but I was offered a deal with ID mobile to renew on the phone, I was promised launch day delivery. I have had no email at all beyond virtually signing the documents to confirm the contract several days ago, did he mean that it was launch day dispatch? or have I just been lied to fully? I thought I would have had some sort of update from ID or the delivery services. I tried to do live chat several times to no avail. and apparently there's literally no phone services anymore!
1785
Tom
N
Active Contributor
asked inAsk a question.
Data
SMS says I gave used 100% of my data. App says I have 15GB. Which is true and which is false?
693
Tom
M
Community Member
posted inAsk a question.
i unable to top up my pay as you go sim
Hi keep getting error when I try to top up my pay you go SIM (REDACTED IMAGES)
231
Tom
P
Active Contributor
asked inAsk a question.
my phone number is shown as unknow to others
when i call someone its not showing my number to them. They are see it as unknow number when i make calls to someone. Can you please let me know what settings i have to update so that my true caller number is displayed to others when i make calls ?
9614
Tom
PaulClark81
Community Member
posted inAsk a question.
Poor signal
Hello, I am finding that my signal at work is very poor, to the point where I can barely use data at all. I thought this was just an unfortunate consequence of poor signal in the area, however my workmate has recently joined ID Mobile and when he is sat right next to me his 4G signal is showing as completely full, whereas mine is barely showing any signal at all. Does anyone know why this might be, or have a solution to fix this?
131
Tom
M
Active Contributor
posted inAsk a question.
Escalating Complaint to Director Rohit
Does anyone have the details of the director / email address or telephone number. usual lines of communication prove fruitless what a joke of a provider ! hopefully the CEO can help make a decision
997
Tom
Karoly Novak
Community Member
posted inAsk a question.
cant accept/start calls for days.
Hi, since a week or so, i cant accept/initiate calls. I did not cange anything, same workplace/home. whatever i go its not working. Can i get a new sim card maybe? Thank You
544
Tom
Jeremy Bradshaw
New
 Contributor
asked inAsk a question.
Keeping existing number
I registered my PAC code during the ordering process on a new phone, and the transfer date is today. I’ve put the SIM in my new phone after I shit it down but not powered back on yet. Should I power on now (8:30am) or wait til a certain time or until I get some email that the transfer has taken place before I power up with the sim? I just got an SMS on my old phone with the number I’m transferring, so the transfer hasn’t taken place yet. I’m not sure what will happen if I power up before the transfer as presumably I could have a new number temporarily.
661
Tom
ABR
New
 Contributor
posted inAsk a question.
Can't make or receive calls
Hi Community, I am also close to cancelling my contract with ID. I have followed instructions from other questions r.e. call issues, but no luck - I have not been receiving calls at all, and I can’t make calls either. And today my phone has 0 bars of signal. Please can anyone help before I go through the admin of changing provider?
23610
Tom
P
Community Member
posted inAsk a question.
Direct message from scammer
Posted a thread on here looking for advice. Immediately got a DM from a scammer asking me to contact them. Be aware. @adtaunton21
344
Tom
G
New
 Contributor
asked inAsk a question.
Does anyone know why my phone will not work whilst i am in Porrtugal. i have checked and roaming is on.
My phone will not work
1194
K
C
Community Member
asked inAsk a question.
cant make or receive calls
For past week gave been unable to make or receive calls. What's going on with ID Mobile?
711
Tyler
Karen8242
New
 Contributor
posted inAsk a question.
uk landline calls from abroad
Currently abroad and have tried ringing a uk landline and it doesn’t work
414
Matthew T
S
Community Member
posted inAsk a question.
Hayley
I have just received my new phone when will I receive the headphones and £100 cashback
61
Kash
Gran Currey
Community Member
posted inAsk a question.
replacement sim already activated but no service
Waited four days for service after replacement sim. After checking it says ‘sim already activated’ but still no service ?
361
Kash
F
Community Member
asked inAsk a question.
proof of purchase
Hi I need proof of purchase with IMEI.i can't access my orignal email so need a new POP.
311
Kash
B
Community Member
posted inAsk a question.
Receiving SMS in Spain
I am in Spain My UK IDmobile number is not receiving SMS messages sent to it from Spanish mobile numbers. I am receiving SMS ok from UK numbers fine I can send SMS messages to Spanish mobile numbers and they are being received. Is this a 3 network problem as my partner is having same issue and she is on 3? Any suggestions what is 'blocking' these and how I can resolve it?
571
Kash
O
Community Member
asked inAsk a question.
sim
Can I get a 2nd SIM to use in a mobile dongle, to use my existing data plan. So 2 SIM cards on same mobile number
311
Tyler
M
Community Member
asked inAsk a question.
Pink Vertical Line on Pixel 8 Phone
I’ve recently got a permanent pink vertical line on my pixel 8 phone, not had the phone that long. How do get this sorted? Does anyone know of a fix??
1701
Tyler
Dennis 51
Community Member
asked inAsk a question.
no calls in or out
No calls in or out 4g is there can make and recieve messages help please Have Samsung A 10 phone
251
Matthew T
Steve Archer
New
 Contributor
asked inAsk a question.
No calls in or out
hi i cant make calls in or out for about a week. Although my phone isnt on your list of approved phones (MI MAX 3) it is “LTE” prefered so should it work?
231
Matthew T
Worcesterlad12345
New
 Contributor
asked inAsk a question.
Samsung Galaxy A10
Is the Samsung Galaxy A10 compatible with 4G? I have one and can no longer make calls. I have been through all of the suggested steps on the ID Mobile website. I’m assuming I’ll need to get a new phone.
6904
Matthew T
Paula Feeney
New
 Contributor
asked inAsk a question.
samsung 23
Got a new Samsung 23 but it keeps dropping out of home WiFi continuously. Any ideas on how to resolve
274
Matthew T
S
New
 Contributor
asked inAsk a question.
Cannot send SMS messages on iPhone 15 PRO
Hello. I’ve been trying to send SMS for years now, and it’s not working. I can only send SMS if the recipient has iPhone as well. Otherwise, it’s not possible. Please help as this is driving me crazy. I have correct phone number saved in settings. I have tried your suggestion to turn off iMessages, restart phone, make sure the correct phone is saved, turn iMessages back on…. This did nothing. Please advise, otherwise I will need to change the provider. Thanks.
653
Matthew T
Catia Silva
Community Member
posted inAsk a question.
setup voicemail pin
Tried all sort of combination, even random numbers that I would have to save as made no sense and all I get is “sorry this PIN number is not available” I’ve given up but I have 5 voice messages - that I have no idea why as I’ve not had an actual call… just worried is something important.
1471
Matthew T
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