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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4903 Topics

kpretsas
Civilian
kpretsasCivilian
asked in Ask a question.

EU Roaming using 4G Router

I live in the UK and travelled to Greece for 3 weeks but I need to use my data using a Sim Router. I tested it and unfortunately, I do not get access to internet. When I use the sim card in my phone, all works fine. Could you please advise? Do I need to make any specific configuration? The router I am using is the following: TP-Link TL-MR6400 300 Mbps 4G Mobile Wi-Fi Router, SIM Slot Unlocked.

2
Kash
iD Mobile Employee
8 months ago
B
Newbie
berkovidNewbie
asked in Ask a question.

upgrade to 6G but can't connect to Wifi on my Samsung GlaxayA60e

switched to new upgrade 6G but now cant get internet connection on my Samsung GalaxyA20e it was working perfectly yesterday so frustrating 

1
Kash
iD Mobile Employee
8 months ago
Victor Midoni
Newbie
Victor MidoniNewbie
asked in Ask a question.

Acer Tablet

Hi! Just got new Xiaomi on ID. On description was an offer ,( buy Xiaomi 12 mate pro plus and get Acer tablet ) Phone I received,but tablet no. What I have to do ?

6
Kash
iD Mobile Employee
8 months ago
Peter Walker
Newbie
Peter WalkerNewbie
posted in Ask a question.

offer length

H

1
Kash
iD Mobile Employee
8 months ago
S
Newbie
Sean.goldsmithNewbie
asked in Ask a question.

refused contract

Why am I constantly being refused a contract for my wife 

1
Kash
iD Mobile Employee
8 months ago
E
Newbie
EuanpNewbie
asked in Ask a question.

google pixel 7 ear buds

I have just received my new Pixel 7 which is shown on the website with a promotion of a pair of Google pixel buds Pro. I expected to receive the buds with the phone. How do I get these buds.

4
Kash
iD Mobile Employee
8 months ago
David Riggs
Civilian
David RiggsCivilian
asked in Ask a question.

network problems

How do I report a network problem in my area 

2
Kash
iD Mobile Employee
8 months ago
S
Civilian
Surfer1990Civilian
asked in Ask a question.

Reporting identity theft. Cannot get through to livechat

I have been a victim of identity theft and would like to report this to ID Mobile. I have a crime reference number already but have had difficulty talking to a service agent through the live chat app

2
Kash
iD Mobile Employee
8 months ago
F
Newbie
Farooq ShahNewbie
asked in Ask a question.

Identity Thef

I have received a letter from ID mobile that I have open an account. But I have never had an account with ID. I have been victim of Identity theft and would like to immediately close this account down. I can find no method of contacting ID mobile. So any one from the team please can contact me so I can give further details about the letter received. 

1
Kash
iD Mobile Employee
8 months ago
Jess Hudson
Newbie
Jess HudsonNewbie
asked in Ask a question.

voicemail

I’ve just moved over from vodaphone, I’ve gone to dial my voicemail as I have messages pending in there and it keep saying my cap limit is £0 when it’s set at £25. Anyone know what’s happening or what to do please 😩

2
Kash
iD Mobile Employee
8 months ago
John Havelock
Civilian
John HavelockCivilian
asked in Ask a question.

PAC transfer error

Having left idmobile and transferred my number to Lyca I decided to transfer back and ordered a new 2 year SIM contract, When I transfered my number from Lyca back to my new contract the PAC transfer has been  transferred to my old account? How do I get my phone number transferred to my new account and the new account registered?

2
Kash
iD Mobile Employee
8 months ago
M
Newbie
Mollypink27Newbie
asked in Ask a question.

My order for a new phone has neen accepted but heard mothing for 6 days

HiI was accepted last Friday to become a new customer and for a new phone and was told someone was going to be in contact with me regarding the handset. I’ve tried to get hold of someone on the telephone number and now been waiting for someone to get back to me but as of yet still heard nothing. How can I find out what is happening? Thanks Molly 

3
Kash
iD Mobile Employee
8 months ago
R
Civilian
RMcCivilian
asked in Ask a question.

merging calls & group texting on iPhone

With my current provider I can’t merge calls on my iPhone, neither can I do group texts.  Are both these functions supported if I move to iD Mobile?Thanks

1
Kash
iD Mobile Employee
8 months ago
T
Newbie
TheSillySausageNewbie
asked in Ask a question.

New phone and contract via web rather than upgraded by ID app, is it possible to retain old number?

New phone, new contract, but chosen via web for purposes of nabbing the right deal rather than the app upgrades. I've read something online that seems to show I can't keep my number?Is this true?Same email and financial infos, same me, so it was more of an intuitive move for me than ID perhaps.

13
Kash
iD Mobile Employee
8 months ago
K
Newbie
K OmarNewbie
asked in Ask a question.

My Phone Number might have been cloned?

So I’ve been getting text messages from people stating I’ve called them when I haven’t and at this point I’m thinking my number might’ve been used for a scam call. What do I do?

1
Kash
iD Mobile Employee
8 months ago
L
Newbie
Laurence webdillNewbie
asked in Ask a question.

no 4g

I activated my new Galaxy A54 yesterday,transferring my old SIM a d number. I am struggling to get any data there is no 4G signal on the phone. Any ideas? Data roaming is switched on and it works fine via WiFi Cheers 

2
Kash
iD Mobile Employee
8 months ago
Dan Lockett
Civilian
Dan LockettCivilian
asked in Ask a question.

Ear Buds Terms Incorrect - Denied Gift

Hi, The terms on the website are as follows; Step 1:Purchase a Samsung Galaxy A34, Samsung Galaxy A54, Samsung Galaxy S21 FE, Samsung Galaxy S22 128GB, Samsung Galaxy S23, Samsung Galaxy S23 Plus, or Samsung Galaxy S23 Ultra between 09/08/23 - 27/09/23 or whilst stocks last on selected Unlimited data tariffs and receive a pair of Samsung Buds2 (Black colour) worth £139.99, at idmobile.co.uk only.I have highlighted the word ‘or’ as this makes two separate terms of which either can be fulfilled to qualify. I have just been told my purchase of an s23 does not qualify for the earbuds as I haven't also purchased the correct data plan. The terms should be either an ‘and’ or just a comma. This has led into a contract under a false pretence.Now I am paying more for a contract which I could have had cheaper elsewhere. I was offered £20 off my bill which is just short of insulting as I’m technically out of pocket by £149.99 plus the difference between this contract and the cheaper alternative. I

4
Mohammed
iD Mobile Employee
8 months ago
C
Newbie
CPMNewbie
asked in Ask a question.

new sim card not worling in realme phone

I have a Realme RMX1971, my new SIM card does not seem to work - are id mobile SIM cards not compatible with all UK phones?

9
Mohammed
iD Mobile Employee
8 months ago
Florentyna Laba
Newbie
Florentyna LabaNewbie
asked in Ask a question.

sending international messages

I cannot send any messages outside the UK.  I get message, ID error 0,. What I need to go?  I have some extra money on my account. 

2
Mohammed
iD Mobile Employee
8 months ago
Una Norris
Newbie
Una NorrisNewbie
asked in Ask a question.

Text Message Number

Hi,  I recently ported my old number onto my new phone, most things seem to have gone well, but when I send text messages to other people it appears that I am sending from a different number, I have a samsung galaxy S23.Can anyone suggest how I can fix this problem.Pleaseeeeeeee.

2
Mohammed
iD Mobile Employee
8 months ago
Lisa Gibson
Newbie
Lisa GibsonNewbie
asked in Ask a question.

refer a friend, have not received voucher.

I purchased my phone and completed the link for refer a friend and it said congratulations but now is nearly end of August and 2 payments have been paid as per the conditions and still not received anything.....

1
Mohammed
iD Mobile Employee
8 months ago
DDS
Civilian
DDSCivilian
posted in Ask a question.

NO SERVICE - NO PORTING DONE

NO PORTING DONE - CANNOT EXPLAIN WHYNO SERVICE - NO DATE SET TO BE IN SERVICECUSTOMER SERVICE A JOKE - WAIT 3 DAYS FOR A REPLYCOMPLAINTS PHONE NUMBER IS FOR CUSTOMER SERVICES - YOUR NOT ALLOWED TO SPEAK WITH THE COMPLAINTS TEAM SHOULD BE ASHAMED OF YOURSELVES

1
Mohammed
iD Mobile Employee
8 months ago
Jack Ingram
Civilian
Jack IngramCivilian
asked in Ask a question.

How do I identify unknown charges?

I am being charged 2 x £1.50 at the very beginning of the new month (85004 Domestic?). I have tried to zero my extra usage charges but am not allowed to do so as “ your current out-of-plan spend exceeds this amount. Log in at the beginning of your next billing month to lower your cap”.The problem is that the scammers bill me before I am able to zero my extra usage charges, and so it continues.How can I get more information on these charges so that I can do something about them?Otherwise I will have no choice but to cancel my account.

3
Tom
iD Mobile Employee
8 months ago
T
Newbie
tawfiqNewbie
asked in Ask a question.

cant open my bill on app

I was charged 5 times my usual bill which must be a mistake especially that it's above the cap I specified. When I click to open the PDF bill on the ID mobile app I get  a message saying I need to enable Storage permission but there is no such permission in the app settings I'm presented so I'm stuck. Im very unhappy customer.

2
Tom
iD Mobile Employee
8 months ago
M
Newbie
M0R4V4TZNewbie
asked in Ask a question.

80gb Unidays plan

I was on unidays and saw a deal that is 80gb on a 12 month contract for £10 a month. My question is since it's a 12 month contract is the 80gb for the whole year or every month because that seems too good to be true. This is the details for the SIM on checkout.  

2
Tom
iD Mobile Employee
8 months ago
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