Bills, Payments & Charges.

I have set up a direct debit a few times but each month, I get an email to say the payment hasn't gone through. It says I haven't input a reference, but there is no reference option

Hi! I am at my wits end trying to pay a final bill for a closed account-in the princely sum of just £6!I held 2 accounts-one for my wife and my own -which continuesThe wifes account was closed a couple of weeks ago but on which I still owe £6 which I am more than happy to pay...as the account is closed though, I cant get in to pay it!Im receiving threatening emails now for this terrible arrear.Can you please instruct as to how I may pay this direct please?

I’m sorry to hijack this thread. But I’ve being trying to ask a question but it fails to publish. I have done everything correctly. I am logged in. I have added a title and composed my question. Finally selected a category, added a tag & clicked create. The button changed to show it was working. But nothing changed. No confirmation that my question had been posted. In case anyone here can help, my question is. When I try to view my payment history it just says “There’s Nothing here”. I’m trying to find out if I forgot to pay my last bill. Thanks in advance

Need to change my DD date but it won't let me login

I had a letter from lcs debt collectors saying I owe I’d mobile money. I contacted id mobile and was told I owed no money. Lcs were very unhelpful when I explained this.I checked Equifax credit agency who show this as an adverse debt. As I don’t owe anything I now have an adverse debt on my credit agency through no fault of my own. How do I get the adverse debt removed from the credit agency?

I recently moved my current account to another provider via the switch process everything seemed to be working fine until now in terms of Direct Debit payments. I contacted my new bank the Nat West and the two Direct Debits are both correctly setup and awaiting notification from yourselves. Would someone please call me on Mob [REDACTED] to try and help resolve this issue? I just want to pay my monthly bill and my son’s account as I have done for over a year. Kind regards, Tom

I rang the 0333 003 0001 number and was told I had no outstanding payment , email received says different , what do I do now as DD is cancelled 🤔

Hi Guy's. My Name is Dariusz S and i want to work Something Out? a New phone Deal? discount? I will Pay my 547.66£ Oustanding Balance..Now or After Contacting you..somehow? But to think i have similar problem to what "Celia Alicante" is now having..2/3y ego i did take a Iphone10+Sim for now my Ex girlfriend..Around 30£ a month.I did paid for most 2/3 of the full payment..before life forced me to change country's.. Leaving the phone behind with my bad ex as the cost for the rest of the payment..and because the Number and ID Account where deactivated I was unaware.. thinking that everything was paid For :/ But It was not? Only by doing my Credit checks to get a flat was fully aware. I have a nice full time contact/Money and extra2/3k bonuses every 6months.. So ?Can we Work something out? I need a new phone.+ i want to see how much that iPhone10 really cost me after paying Outstanding Balance..;(

I made a purchase for a pay monthly phone without having an account. I didn't receive any type of email or receipt for it. Is there any way I can get the receipt or something on my account now ?

I am really struggling at the moment and unfortunately have been in hospital. is it possible for me to pay it on the 9th Jan? I'll make a double payment on the 9th

Hi, I am recieving the following error when trying to upgrade my SIM only package at the payment step: "Oops, it looks like your details may not match. Please ensure your card is registered to the billing address and name you entered on the details page." The bank card is the same as the one that is used for my direct debit. I have checked this in the Bills > Payment section, the account and sort number are for the same bank card for payment. Could you advise please? Cheers

I was on £6 plan No contract, today I changed it to £18plan unlimited data, just after that I saw a bill showing on my account £29.00, I don’t understand why is that ? even I capped bill to £00.00 ! So can someone explain me why ID billing me incorrectly ? #i recommend everyone No one should use this Poor Network, absolutely frustrating

So my dd usually goes out around the 11th of every month and the past dd was for some reason taken back by my bank for some reason and I was unaware. I then received a text message 4 days ago stating they would reattempt in 5 days but unfortunately I won’t have the funds to pay it until Monday the 23rd of December. Really hoping someone could help me on what to do. Would it be possible to get an extension until Monday?

Hello everyone Whoever believe this company is not trying to take your money and keep it without providing you nothing you need a doctor, I have been through stress for over a month to get my money back ,I open a contract with ID, they sent me the phone and DPD didnt delivery and they holding in their depot for a month without having any option for me to re-date and i requested cancel of my contract from live chat, the second time i contacted live chat the guy cancelled “he said” so i have contacted the live chat 5 times until now everyone is spitting lie about wait 2-3days or the contract is not cancelled ( the second guy said cancelled the contract) so they keep lying and the money are going out from my bank without having phone nothing …….. Live chat is full of fake and scamming people by telling them to hold, i have all the images for providing to the bank and start claim a refund for the Upfront and Bill they charge me without even having phone . PLEASE STAY AWAY FROM THE SCAMMERS ID MOBILE!

Hi, I upgraded to a sim only deal on 9th Nov and received confirmation but nothing else. I have been billed for my old contract and it seems also my new one. What is going on?

Paid a bill but confused as to why it is still asking to pay again

I have my new Bill. My plan is unlimited calls.… But on this bill I have £19.20 over(extra pay). Way charge me £19.20 for income call from UK number for 7:35min. I shocked with this bill.

Sending an image via SMS incurs an extra charge, but what about sending the image via RCS?

I’ve made my payment, but my phone is still not being reinstated

Can I please move my outstanding payment to a later date

Am trying from many days to contact on live chat but no one replied on that eve I waited for 90 minutes on the chat this is not fair.

Hello Can someone please explain my November monthly bill. 17/11/2024... £17.11 failed 17/11/2024... £17.11 successful 26/11/2024... £17.11 failed 26/11/2024... £17.11 successful 29/11/2024... £17.11 successful I think and I'm owed 2 x £17.11 = £34.22 Could someone please look at this please and by telling who and how I can talk to about it, please. Regards Alan Dooley

I upgraded account number on November 7th…from £45pm to a £10pm deal, as my contract had expired..I was still charged the full £45 for the month and have just had another email saying I will be charged another £45 on November 28th...what is going on?

Hi, how are you. Money has been taken out from my account every month, why?

I paid my outstanding bill but my unpaid status is not updating so I can’t add in my new direct debit details?