Bills, Payments & Charges.

I have been a subscriber of ID MOBILE PAY AS YOU GO for more than a year, and I always have problems with recharging. In the last two months, I haven't been able to recharge at all. This problem has been going on for so long. Does anyone even care about their customers? I had the option for automatic renewal, and that way, the plan would somehow renew itself, but I removed the automatic renewal because I had a trip outside the United Kingdom, and tomorrow I am traveling back, and for 5 weeks, I haven't been able to recharge my phone and prepare so that I can make calls when I arrive. This is just a tragic situation. Until when? Not to mention that I had a registration, and then it asked me to register again. In other words, it went from bad to worse. Will the problem be fixed, or should I switch operators? I have friends who have the same problem. Are people who are not on a contract not important to you? Do we not deserve attention?

I will be able to pay the monthly £19.99 on Monday or whenever the phone arrives is this ok

I need to change my payment date

It says my payment was not recieved but the money has left my bank. What do I do?

What is UK charge on my bill? Why am i being charged over £70 for Data when im on an unlimited data plan? and why cant i access my voicemail all of a sudden?

Help with the default

Hi so for the past few months, I've constantly been in contact with ID mobile on the live chat about the error I've been experiencing when trying to manually pay my bill, I'll enter everything correctly and then it will just come up with a red border saying "Oops... Something went wrong, try again later". The agent I spoke to about it initially was very nice and assured me I will not get in trouble due to it being a issue with I'd systems, I gave it the benefit of the doubt due to the recent update to the systems but it's wayy too long, I have screenshots from March/April with this issue. Amongst this, I have a direct debit as well that HASN'T been taking the money out of my bank account ever since I joined, every detail is correct and I always have the money in my account. This has been happening for MONTHS now and I'm getting really annoying and worried my bill isn't being paid and I will end up in debt. Please say someone else is having issues and please can someone actually sort this out so I can start paying my bills manually again because I've been on top of everything since I've joined, it's my first contract and I hate debt so please can someone help me.

I left ID about 1 month ago as I had direct debit issues. I have no access to my account online, so cannot make the payment to my final bill. What am I supposed to do?

paid bill but still bo services

Hi, I am traveling to Lisbon and have roaming on. set with £5 cap unlimited data and calls. Can I ask if I go over my allowance I won't be able to go over cap will I? As I hear all scary stories from like news. Please Portugal is Group 2. How can I know. I made alot of calls yesterday to easyJet but when I view my id app billing nothing shows I have gone over how can I be sure?. Please advise? Thank you all

Change payment date, does any1 know how to do it??

Phone was cut off, I tried to make a payment through the phone number but pressing numbers did nothing when given selections. So I tried to pay it in the app, it let me put my details in and showed the "done" screen after but then still showed me as oweing £10. Did this 3 times and I have been charged for all 3 yet my phone is still blocked. Tried to message the chatbot and it asked for my customer service pin, which is not available in the new app. Transferred to the queue to speak to a real person, the wait time is half an hour and going up. So now I am £30 down and unable to use my phone properly. Sorry for the wall of text, is there anything I can do to get this money back? To get my phone unblocked? Anything?? Very frustrating and all of this would be solved by a costumer service phoneline with real people on the other end.

Joined 2 weeks ago. Emailed the bill of £8.20 to me. Logged into my account. Still says £6. Any clues anyone?

I just wanted to enquire about something as my bill is late leaving my account as the renewal of my data, minutes and texts happens on the 22nd of every month and payment leaves my account around the 6th of every month but it's now 23rd of the following month and it is yet to exit my account

I have moved onto a new provider. I have never received a final statement/bill from IDmobile, yet you have passed the amount onto a debt collector who have now contacted me. Before paying, I am entitled to see my statement so that I know which services I am being charged for.

I have paid my outstanding bill yesterday and still no services please can someone do this manually I can’t even ring yourself to discuss this

Where does the app show recent data usage?

Hi, my bill date is in few days but it has stopper my contract until the bill is paid which it will be paid in few days why?

Hi, I messaged about something and they haven't gotten back to me, it's urgent!

My wife and I are both paying two direct debits a month but have only three plans. Who do I speak to about getting this sorted be refunded?

I am looking to bring my partner over to ID mobile if I do it through the hub on a one month contract which is £10 for 60 GB of data. If We do it online we got 70 GB of data for the same £10. I would have hoped to have got the same deal through my ID mobile account

I paid the bill yesterday and I still don't have an active subscription

Hello, I was supposed to have 5 pounds for the first three months but it was different.

I want to know how much I owe . I have the app but can’t find this info anywhere

I've just checked my app and I've used 196gb of data when my allowance is only 100gb but I received no text message warning about this? I've no idea how this much data has been used and the app doesn't go into enough detail to provide this. Please can someone help me on this as I'm concerned about how much extra this is going to cost me and I've no idea how this data has been used.