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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 936 Topics
  • 2,606 Replies
936 Topics
W
New
 Contributor
asked inBills, Payments & Charges.
Roaming in Kos
Hi, I'm currently roaming in Kos and the network that my phone has picked up is NOVA. On the iD roaming page it says that the roaming partners in Greece are Cosmote and Wind. I can't connect to Cosmote and Wind isn't an option. Will I be charged for using data on Nova? Thanks
1761
Tyler
D
Community Member
asked inBills, Payments & Charges.
phone bill
Hi I need my phone activated and can pay my bill on 14th June
161
Tyler
K
New
 Contributor
asked inBills, Payments & Charges.
i topped up £20 on id mobile app and its gone down to £14.88 and im frustrated as i was going to use that to get unlimited data as it ran out at 11:59pm
I topped my id mobile pay as you go sim hoping that they'd take it to purchase another unlimeted data but no I'm really annoyed and angry I tried contacting id mobile but wouldn't work there was no message to let me know where its gone too and I was hoping there's a way they'd give the money back so I can get my unlimeted data which I purchased a month before does anyone have any idea how I should go abroad dealing with this as I'm very frustrated and angry that my money been taken and no message as to what's been used or purchased as it can be add on as my unlimeted data has ended last night can I contact someone and see if I can get unlimited data as I thought the top up is were they'd take it for the unlimeted data so it carrys on but I don't know can someone help please and I can't stand those stupid dumb robots AI's as there useless
552
Tyler
F
Community Member
asked inBills, Payments & Charges.
Payments not being accepted
When I try to buy a new plan on either the mobile app or the website, there is an error, the payment is not taken and I get sent back to the Choose a Plan Confirm page. I have tried with several cards and the same thing happens, so I am not able to buy any plans at the moment. Please can someone at ID mobile check my account and let me know why it is not working?
231
Tom
O
Community Member
asked inBills, Payments & Charges.
Payment from account and do not have a ID mobile account or SIM
I have had payments for the last 2 months leave my account for ID Mobile and i do not have a sim or account. Please can someone contact me regarding this as the live chat function also does not work. thanks
282
Tom
C
Community Member
posted inBills, Payments & Charges.
bill
I've tried to pay my bill on about 6 different occasions and it won't let me pay it
221
Tom
L
Community Member
posted inBills, Payments & Charges.
billing to high
I have been trying to get in touch with someone for days and this is ridiculous , my mum is disabled and you have billed her £55 when she should be charger £14 I would like to get in contact with a REAL PERSON as soon as possible because she cannot even afford to pay for her essentials when id mobile is stealing her money.
251
Matthew T
U
Community Member
posted inBills, Payments & Charges.
paid bill but service not on
I paid my bill but service is not on And I set up direct debit
111
Tom
I
Community Member
asked inBills, Payments & Charges.
"High number of chats"
Trying to get into a chat is impossible you claim its due to high number of chats but i assure you thats a lie and your staff are just lazy, randomly asks for my name i get up to the number and then it just repeats so yeah its a lie weeks ive been stuck with a damn issue
172
Tom
Melissa Marshall
Community Member
asked inBills, Payments & Charges.
bill
I paid my phone bill yesterday today they have switched my phone off but yet the money been taken from my bank
181
Tyler
Melissa Marshall
Community Member
posted inBills, Payments & Charges.
money took from my wccount but my account has been suspended
I paid my phone bill yesterday through the automated phone service they took my money but now my account has been suspended and it’s saying the balance is still due to pay
561
Tyler
Jason Luty
Community Member
posted inBills, Payments & Charges.
how do i speak to someone
How do I speak to someone
1261
Tom
Grzegorz Budz
Community Member
asked inBills, Payments & Charges.
Unblock account
Hello, I send money. Can you check my payment? If yes, I would like unblock my account, please.
241
Tom
Daniel Zanettacci
Community Member
posted inBills, Payments & Charges.
phonr cut off even after bill paid
Bill paid still cut off
564
Tom
J
New
 Contributor
asked inBills, Payments & Charges.
upgradeddfdo
upgrade
62
Tom
R
Community Member
asked inBills, Payments & Charges.
30 days sim only plan
I bought a 30 days 50 gb sim only plan for 8 pounds a month and am within 30 days window where I can change my mind and not continue the service. I went to the app to try and cancel and I was told I will be charged 15.10 pounds? Need help, May be I am missing a trick here. Cheers
392
andewhite
4
New
 Contributor
asked inBills, Payments & Charges.
Calls restricted
I can’t make calls etc. I paid my bill on Saturday and it’s up to date. Please can you lift the suspension please. Thanks.
341
Tom
Aaron Rowlands
Community Member
asked inBills, Payments & Charges.
paid bill but still wont work
I’ve paid my bill but still won’t let me message and phone people
121
Kash
J
Community Member
asked inBills, Payments & Charges.
charged twice
I have been charged twice each month, how do I request a refund?
972
Kash
Jo Bray
Community Member
asked inBills, Payments & Charges.
Contact us
Is it possible to speak to a human on the phone ??
4984
Tyler
J
New
 Contributor
posted inBills, Payments & Charges.
james
I need to speak to someone ref my bill
354
Tyler
9
New
 Contributor
asked inBills, Payments & Charges.
not switching!
How do I get ID mobile to beat (or at least match) a quote from another service provider? ideally I don’t want to leave but I have two contracts , one a 24 month deal, the other a SIM only coming to an end at the end of June. three are offering a great deal on IPhone 15’s. is there a department of contact to discuss this with ID?
627
Tyler
Dalby_L
Community Member
asked inBills, Payments & Charges.
using my phone in america
Hi. Going to Florida in July, what's the easiest way for me to use my phone over there. Calls, texts, data? Many thanks.
5362
Kash
Kerry Oconnor
Community Member
posted inBills, Payments & Charges.
payment hadnt gone through
I’ve payed my bill but I still have no signal. Can you sort it for me please
111
Matthew T
C
Community Member
asked inBills, Payments & Charges.
Proof of purcahse needed for repair
I need the proof of purchase for a repair, however I do not have an email for it (I suspect I deleted it), and I cant find the original copy. Is there anywhere I can get another copy without having to go through the live chat?
261
Kash
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