Why is reception so bad in cities where it should be best. EG. central London and Oxford city centre I get no more than 2 bars (Android) my wife & daughter report same on their iPhones.We were with EE for years previously, so hoping this may be a settings problem on our phones.   

I am not receiving texts and any texts I’m sending aren’t going through. 

I’ve been with ID for years and occasionally update my monthly plan.Since last autumn wifi calling at home doesn’t appear to work at all for incoming calls and after disabling that almost no calls appear to get through (poor cell reception area usually 1 bar 4 or 5G, a few houses either way and there’s a better 1-2 bar 5G signal).Although the iPhone doesn’t ring to inform of an incoming call, the missed call notification pops up seconds later.This has now become serious as no calls from the NHS can get through, recently they redialled 16 times in 90 seconds to no avail. It’s a booking service that can only be delivered over the phone, frustratingly.Yesterday I was standing in a park with good 5G service with a friend and they could not get through receiving a “user not available”.I’ve followed the advice on the forum with regard to changes in Settings > Mobile Services save for the reference to APN which isn’t present in iOS 18?Can you help?

I don't have a signal from 2 days. I can't use my internet and can't call.

coverage off all the time. I do not get important phone calls due to coverage issue

For 5 days now my 5G broadband internet/data keeps dropping and has been a horrendously frustrating experience for someone who relies on streaming & VOIP.It was all working fine this time last week with average speedtest  DL: 170Mbps & UL: 25Mbps as it has been throughout the 1.5 years I have been with ID mobile on an unlimited plan in this location.On Thursday, browsers keep timing out that pages can’t be found/loaded and/or youtube rotating circle pops up regularly. Network icon in bottom right indicates an internet connection is active which sometimes changes to ‘no internet’. Have checked all equipment, connections and done resets without success.I regularly check the network ‘status checker’ and majority of the time it is constantly stating “we are working on an issue in this area” even when everything is working fine. Postcode: N7 9JJDevice: Three ZTE MC801a 5G Broadband router with external antennaRouter showing a 5G connection with 2 out of 3 signal LED’s illuminated (h

Network being cute off

Hello all,I cannot receive phone calls. Why? I checked the status  on id website and it says active.Furthermore at home the line often drops.Not happy.Hope someone help me to fix the problems.How can I get some help? Please. 

Hello, it appears that I have an unpaid bill for August..The bill was paid in August three times, it was done on August 1, August 3 and August 29 and it still says I have an unpaid bill, I don't know what's going on

My 15-year-old never has service.  We can't contact her and vice versa when she is out. We've tried everything ID has advised,  from updating to getting a new Sim from Currys, and everything in between. Nothing works!!!!! I'm so frustrated that I'm going to freeze my DD until it's sorted. I will not pay for a service I'm not getting. 

Hello all,I cannot receive phone calls. Why? I checked the status  on id website and it says active.Furthermore at home the line often drops.Not happy.I am not in a rural area.Hope someone help me to fix the problems.How can I get some help? Please. 

Good evening. I’ve had a lot of trouble receiving any OTP from various sources (banks etc) and I’m not sure how to resolve it. I think it could be a network issue. Would appreciate any help. Thank you. 

I have recently moved house It shows as 2 bars but if I try to make a call it doesn’t go through and incoming calls go through to voicemail. I have wifi calling enabled but that doesn’t seem to work either.i have been a member for years and no problems, do i need to replace my sim? Phone works outside my house but can you please suggest a solution?

I’ve also got the same issue of awful network coverage all across central london: limited 4G but even then nothing loads. Have been with ID for 2 weeks so would like to cancel my contract- anyone able to point how to get a hold of them as haven’t reached any customer service people yet?

What network should I connect to in the underground and do I need to have a username - password

My mum has had no mobile data since upgrading her phone. She can only access the internet on wifi. There is data in her contract. She can make calls but not access any internet/email etc content. What is the issue? Please help thanks. 

Now that 3 and vodafone are one when will ID MOBILE be able to use the vodafone network as well as the 3 network?

My switch date was yesterday and said it was completed however I have no signal and cannot send messages 

Hi, for the past few months I’ve been finding that my phone doesn’t notify me at all when receiving phone calls. I always have signal and can phone the caller myself. The only notification I receive about a phone call is a text saying o have a missed call with the number attached. I’ve checked setting and reset my phone but I don’t know how to fix this issue and it’s becoming quite annoying. Any insight or help would be appreciated. 

Both me and my wife have recently got iD, I have Samsung out S25 ultra and my wifi have iphone 17. The signal in our house is terrible so we have to use wifi calling, my Samsung s25 ultra works perfectly but my wife's IPhone doesn't work at all. Tried all the steps on the community but still not working. Want to speak to someone but NO LIVE CHAT avaliable! 

Any updates with the text issues, be a week tomorrow since I've been able to receive text from o2 network, I hope we will all be refunded for the service we are paying for but not receiving.  

I’ve been having issues with my internet connection for several hours — it works for about 1–2 minutes and then completely drops out again. This is very frustrating, as I work online and rely on a stable connection. Could you please check if there’s an outage in my area (postcode EH22) and restore the service as soon as possible? 

Hi everyone,I’ve been experiencing very poor network coverage lately — no calls are coming through, and I can’t make any outgoing calls either. I’m using an eSIM on my iPhone XS Max, and it’s been really frustrating.The same issue is affecting my husband and sister as well, ever since we all switched to iD Mobile a few months ago. We’re all on contract plans but have been struggling with the unreliable signal and dropped calls.Has anyone else faced similar issues with iD Mobile in their area? Any suggestions on what we can do to improve the situation or get proper support from the provider would be greatly appreciated.Thank you in advance!

I’m in Cyprus but it won’t let me call an 0800 number back to the UK. It says “sorry your service does not allow this call” I’ve also tried putting +44 in front and it also doesn’t work.

Had 0 network coverage all day and when 5G does appear nothing loads (Gosport, Hampshire). Had to hotspot off other people’s phones (none are with ID, 3 or Vodafone). This morning ID and 3 both said there was an issue in my area but now saying there’s no such problem. Unsure what else I’m meant to do as I’ve restarted my phone multiple times. Our WiFi runs off the 3 network too so I’m assuming there’s an outage in the area but can’t find any indication of what’s causing it or how long we’re meant to wait.