Delivery & Returns.

Hello, I recently upgraded my contract but used the wrong delivery address, my previous house address was used. DPD has attempted to deliver the phone but was refused by the homeowner / no delivery pin. I have contacted DPD to try and change the delivery but they have refused. Is there any other way that i can change the delivery address to my new home address? Thank you.

Hi I missed my delivery twice, email says it’s on its way back to curry’s. What happens now?

My phone should have been delivered on the 3rd of June But it says it is on its way back to Currys Can anyone help? [REDACTED IMAGE]

Want to return or Exchange because of broken Glass on camera foulty

I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago.

Hello, I recently purchased a new phone and SIM card contract with ID Mobile. Unfortunately, I’ve had to to return the device within the 14-day cooling-off period due to reception issues. I purchased the phone online with Carphone Warehouse and have now returned the phone to them in the post as they suggested. I have received DPD confirmation they have received the return. I’d like to now confirm cancellation of my phone contract with iD mobile and request a PAC code so that I may keep my number.I don’t want to receive the automated PAC message with the final contractual bill. Many thanks

Hi I have just purchased a 1phone 15pro max and I was just wondering if it had gone through

received my new phone frome idmobile but it has come with no sim card

Hi I ordered 2 sim card. One arrived and the other one didn’t. One week later a royal mail card arrived that states sender didn’t pay full postage and is asking to be paid. What is going on.

Hi, wondering if anyone can help me please, getting nowhere with Live Chat. Please excuse the long story but I feel it is required as Live Chat have constantly misunderstood what has happened. So, I ordered a phone from ID on 5th May, it arrived at my local DPD delivery office and went out for delivery on the 7th May. When I received my 1 hour time slot I realised I would not be home from work in time so I used the DPD app to reschedule for the next day (8th) when I’d be off. Received 3 different notifications on the 8th that “Your parcel is at our Dundee depot”, but nothing to say it was out for delivery again. I then got a notification on the 8th at 15:09 that “Your parcel is on its way back to Currys” This is where the frustration begins. I never asked for this to be sent back, but that’s by the by. 9th and 10th May I get the notification “Your parcel is at our Dundee depot”. I then requested the return tracking details from DPD which they supplied me with. The return tracking showe

Hi, does anyone know how long it takes for a return to be processed? My device was delivered back on the 9th May by Royal Mail Special Delivery(time/photo and signed for sent), but I’ve heard nothing from ID. I have tried getting some info from the Online Live Chat but seem to be getting fobbed off. My concern is that it has been misplaced and I will have to start a claim with someone. Any info would be helpful.

Hi I ordered sim card on 5th May 2024. It is 13 May so far no show.

I signed up to get a contract phone 5 days ago. I have had email saying the phone was out of stock and I havet heard anything from anyone about it. I have tried logging in but it asks for my id mobile number I dont have one.

So I recieved my order the 9 of March, I used phone for a while and battery can’t last even 3h with also huge keyboard usage problems I chat to ID Mobile to return and I get a return number but any email confirmation or information, I over ask and I got said I can return and cancel contract and get refund But it seems and I feel like I will return phone, I will lose phone, expensive screen protector and I will get a bill of it losing all and being in problems for get a BROKEN PHONE Can I get clear what to do? Thank you