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Delivery & Returns.

Got a question about our delivery process or returns? Ask it here!

  • 94 Topics
  • 331 Replies
94 Topics
Muhammad Usman
Community Member
Muhammad UsmanCommunity Member
asked in Delivery & Returns.
google pixel 9 pro xl

I've upgraded to pixel 9 pro XL but it's out of stock, I'm unsure when it's going to be delivered so I wanted to cancel the order. Is there any contact details for id to cancel

701
Tyler
iD Mobile Employee
M
Community Member
MarbialCommunity Member
asked in Delivery & Returns.
damaged iphone 15pro box

Hey I just got delivered iPhone 15 pro, I haven’t opened yet because phone box is smashed.what should I do? I’m  worried phone can be broken to, that’s why I don’t wanna open it . 

601
Tyler
iD Mobile Employee
B
Community Member
BenMilford97Community Member
asked in Delivery & Returns.
Phone not delivered - Unacceptable

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for nearly 2 weeks now, this is unacceptable. I’ve been told that my purchase had been cancelled but if that is the case I haven’t received back the money paid for the order! No communication whatsoever and no way of calling as my new phone is nowhere to be seen!

581
Tyler
iD Mobile Employee
Joe Daley
Community Member
Joe DaleyCommunity Member
posted in Delivery & Returns.
Refund

I cancelled my iD mobile contract within the 14 day grace period and I still haven't received a refund on the initial £99 downpayment. I have spoke to iD via webchat on a number of occasions, last update I had was that I should receive my refund within 3-5 days, which was two weeks ago.  Any help or advice would be greatly appreciated  

802
Tom
iD Mobile Employee
Chris Rhodes
New
 Contributor
Chris RhodesNew
 Contributor
posted in Delivery & Returns.
cancel order during cooling off period

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Tom
iD Mobile Employee
B
Community Member
Bully1974Community Member
asked in Delivery & Returns.
Need to switch my PAC date due to phone delivery earlier than advised, how do I do it ?

My PAC switch is set for next week but I've just been told my new phone will be delivered in a couple of hours. How do I request the switch to be done today instead of next Wednesday ?

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Matthew T
iD Mobile Employee
A
Community Member
anneliehollisCommunity Member
posted in Delivery & Returns.
Delivery Issue

Hello,I recently upgraded my contract but used the wrong delivery address, my previous house address was used.DPD has attempted to deliver the phone but was refused by the homeowner / no delivery pin.I have contacted DPD to try and change the delivery but they have refused.Is there any other way that i can change the delivery address to my new home address?Thank you.

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Matthew T
iD Mobile Employee
P
Community Member
PaigeCommunity Member
asked in Delivery & Returns.
paige

Hi I missed my delivery twice, email says it’s on its way back to curry’s. What happens now?

171
Matthew T
iD Mobile Employee
B
New
 Contributor
Ben156New
 Contributor
asked in Delivery & Returns.
PARCEL RETURNED TO CURRYS BY DPD

My phone should have been delivered on the 3rd of JuneBut it says it is on its way back to Currys Can anyone help? [REDACTED IMAGE] 

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Tom
iD Mobile Employee
Paulaszadkowsk
Community Member
PaulaszadkowskCommunity Member
posted in Delivery & Returns.
Broken Glass back

Want to return or Exchange because of broken Glass on camera foulty

191
Tyler
iD Mobile Employee
Jimmy4e678
Community Member
Jimmy4e678Community Member
asked in Delivery & Returns.
Sim Card not arrived

I ordered my new Sim Card 27th March 2024 and it has not arrived which has been 5 working days ago. 

1553
Kash
iD Mobile Employee
I
New
 Contributor
Isabelle SimmonsNew
 Contributor
asked in Delivery & Returns.
Return within 14 colling off period

Hello,I recently purchased a new phone and SIM card contract with ID Mobile. Unfortunately, I’ve had to to return the device within the 14-day cooling-off period due to reception issues. I purchased the phone online with Carphone Warehouse and have now returned the phone to them in the post as they suggested. I have received DPD confirmation they have received the return. I’d like to now confirm cancellation of my phone contract with iD mobile and request a PAC code so that I may keep my number.I don’t want to receive the automated PAC message with the final contractual bill.Many thanks

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Tom
iD Mobile Employee
L
Community Member
Laura bobelCommunity Member
asked in Delivery & Returns.
about my purchase for an i phone

Hi I have just purchased a 1phone 15pro max and I was just wondering if it had gone through 

301
Tyler
iD Mobile Employee
S
Community Member
scot2landCommunity Member
asked in Delivery & Returns.
received my new phone frome idmobile but it has come with no sim card

received my new phone frome idmobile but it has come with no sim card

361
Lauren
iD Mobile Employee
Grishma Gurung
New
 Contributor
Grishma GurungNew
 Contributor
asked in Delivery & Returns.
no sim card yet

Hi I ordered 2 sim card. One arrived and the other one didn’t. One week later a royal mail card arrived that states sender didn’t pay full postage and is asking to be paid. What is going on.

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Kash
iD Mobile Employee
S
New
 Contributor
scottyboydfcNew
 Contributor
asked in Delivery & Returns.
DPD Issues

Hi, wondering if anyone can help me please, getting nowhere with Live Chat.  Please excuse the long story but I feel it is required as Live Chat have constantly misunderstood what has happened.So, I ordered a phone from ID on 5th May, it arrived at my local DPD delivery office and went out for delivery on the 7th May.  When I received my 1 hour time slot I realised I would not be home from work in time so I used the DPD app to reschedule for the next day (8th) when I’d be off.Received 3 different notifications on the 8th that “Your parcel is at our Dundee depot”, but nothing to say it was out for delivery again.  I then got a notification on the 8th at 15:09 that “Your parcel is on its way back to Currys”This is where the frustration begins.  I never asked for this to be sent back, but that’s by the by.  9th and 10th May I get the notification “Your parcel is at our Dundee depot”.  I then requested the return tracking details from DPD which they supplied me with.The return tracking sho

5653
Tom
iD Mobile Employee
M
New
 Contributor
McmanstvNew
 Contributor
asked in Delivery & Returns.
Phone return not processed by warehouse

Hi, does anyone know how long it takes for a return to be processed? My device was delivered back on the 9th May by Royal Mail Special Delivery(time/photo and signed for sent), but I’ve heard nothing from ID. I have tried getting some info from the Online Live Chat but seem to be getting fobbed off. My concern is that it has been misplaced and I will have to start a claim with someone. Any info would be helpful.

2563
Tom
iD Mobile Employee
Grishma Gurung
New
 Contributor
Grishma GurungNew
 Contributor
asked in Delivery & Returns.
New sim not arrived

Hi I ordered sim card on 5th May 2024. It is 13 May so far no show.

771
andewhite
Platinum 
Contributor
Annmarie Coultous
Community Member
Annmarie CoultousCommunity Member
asked in Delivery & Returns.
my order

I signed up to get a contract phone 5 days ago. I have had email saying the phone was out of stock and I havet heard anything from anyone about it. I have tried logging in but it asks for my id mobile number I dont have one. 

781
Tyler
iD Mobile Employee
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