Delivery & Returns.

I missed my delivery as wasn’t at home with pin, the driver did tell my husband they would attempt again the next day but they did not and DPD site says it’s going back to curry’s. I have no working phone as SIM been ended for the new contract

I recently acquired a new iPhone through a contract agreement. Upon opening the box and inserting the SIM card into the device, I realized that I could not retain my existing phone number, as it was associated with ID Mobile, which apparently does not allow for number changes. Since I am unable to keep my number, I no longer have a need for the mobile device and the associated contract. I was advised to return the phone, as it is still within the return period. However, I am uncertain about the process for returning the device, particularly since the box has been opened and the SIM card has been inserted. Additionally, I would like to know how I can confirm that the device has been received back, given its considerable value, as I am apprehensive about sending it back.

Am expecting a delivery today, but got no notification

HI, after upgrade my contract I decided to leave the network id where I have to send my phone back

Can you please tell me why your are taking money out of my account when I don't have a phone from you, how is this happening,i need you to investigation what person and account has my bank attached to it because this is fraud

Ordered iPhone 14plus on 3/10/24 saying delivery will be Tuesday 8/10/24 now I get email saying it will be 24/10/24 how can it take 3 weeks to deliver?? I can’t even speak to anyone about it!

Hi I returned my upgrade to your warehouse before the weekend. Recorded delivery. Can you update my account plz?

Need to cancel order

still waiting for refund when i cancelled iphone

I ordered a new phone to arrive Tuesday just gone. When DPD arrived they asked my partner for a pin, but hadn't sent it to me so didn't give her the phone, saying they would try the next day. On Wednesday they didn't attempt to redeliver and their website provided the consignor asked for the phone to be returned, so it was sent back to Currys on the Thursday. I tried calling ID mobile's sales team as suggested in another post, they weren't able to help as the sale has been processed. They transferred me to Currys, but Currys weren't able to help because my order was placed with ID mobile direct. Currys suggested I use the live chat function, but that doesn't have a suitable response ("redeliver" just triggers the response to return my phone either in or out of the 14 day window, "currys" gives no response at all). Can you please contact me to arrange redelivery of my phone to me? I'm going abroad for a week so presume it will need to be via the messages. To confirm, I want the new phon

R Ryan_king1985 just now Hi, I received a package on Friday the 20th of September but all in inside was a SIM card & a welcome pack NO PHONE! I’ve contacted DPD to no evail I ordered the new iPhone 16 pre order & still haven’t received it I thought it might come separate to the sim etc but still nothing & says delivered on dpd & Carphone warehouse

My son ordered a phone 3 weeks ago. DPD arrived outside our house but made no attempt to deliver. They updated the delivery status to ‘sorry we missed you’ and the following day said they were returning the package to Currys. Despite several attempts to get a sensible response from ID’s Customer Services my son is still waiting for his new phone. He has paid an upfront fee and is now being charged under his contract. Cust Services are investigating the issue and have told him that the package was received back from DPD empty, without the phone. They are refusing to send a phone to him until they have fully investigated with DPD. They have also refused to accept a cancellation instruction until they ‘receive the phone back’. Clearly this has nothing to do with my son and is an issue between ID and DPD. How can this be escalated to someone sensible?

Hi, I purchased a phone online and didn’t receive any proof of purchase or confirmation email. I need to return the pay monthly phone unused with sim card and packaging and can do to a currys store but I have no invoice. I tried to use the webchat but is unavailable. I then downloaded the return request form which it says on the website to return to a Salford address but on the downloaded form gives a Southampton address. Kind regards, Sarah

I cant make calls out or receive calls . Current answers are 10 years old

I’m going around in rings trying to organise return of a handset to a Curry’s store. Customer service chat opened a postal return but this was not what I wanted. Now Curry’s say that they can’t accept the handset as a postal return is open. I’ve tried to have this closed via the chat but it hasn’t worked. How can I get the return made in store?

My switch is happening today and my sim has not arrived! I got an email to say my sim was on its way and was then prompted to start the process of switching my number. I have still not received my sim and my switch is happening today which means I am going to be without a working phone! I am also already paying for this sim which has not arrived ?! When ordering it said it would take 2-3 business days to arrive but now when I ask the chat it says 5! I cannot get through to talk to a real person as it says they need to text me a code to verify on my non existent sim!!!! please help

I ordered a phone from ID mobile, it was meant to be delivered using dpd, I missed the delivery slot, instead of rearranging a delivery date they have sent it back to currys, I’ve contacted currys to see when it can be collected/delivered but they said I need to contact ID

It's the 3rd day I have been waiting for my new device. This is because ID don't put my full address and the courier won't deliver. ID don't allow the courier company to change the address. I have been in touch with live chat many times, they keep saying they will put the full address but never do. Does anyone know who I can contact about this?

Hi, I placed a pre order for the pixel 9 pro fold on 14/08/24 , got a confirmation email and spoken to a few people on live chat, can you please let me know if the phone will arrive tomorrow 05/09/24 as promised when ordering? I have had no tracking or dispatch info and don’t want to wait around just in case. Thanks

I've upgraded to pixel 9 pro XL but it's out of stock, I'm unsure when it's going to be delivered so I wanted to cancel the order. Is there any contact details for id to cancel

Hey I just got delivered iPhone 15 pro, I haven’t opened yet because phone box is smashed. what should I do? I’m worried phone can be broken to, that’s why I don’t wanna open it .

Dpd has not delivered the mobile phone, just marked the delivery as missed. Didnt even attempt to ring the door bell. I’ve been stuck without a functioning phone for nearly 2 weeks now, this is unacceptable. I’ve been told that my purchase had been cancelled but if that is the case I haven’t received back the money paid for the order! No communication whatsoever and no way of calling as my new phone is nowhere to be seen!

I cancelled my iD mobile contract within the 14 day grace period and I still haven't received a refund on the initial £99 downpayment. I have spoke to iD via webchat on a number of occasions, last update I had was that I should receive my refund within 3-5 days, which was two weeks ago. Any help or advice would be greatly appreciated

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My PAC switch is set for next week but I've just been told my new phone will be delivered in a couple of hours. How do I request the switch to be done today instead of next Wednesday ?