My phone delivery failed by dpd even though I was home all day.Now says its being sent back to currys.Is there a way I can collect from my local currys instead of DPD as I don't trust them and I need it before going on holiday. 

Do the idmobile employees here have visibility over order status?For context, I preordered the new 17 pro max on the launch day when the delivery date on the website was 19th Sep but got an email saying that the ETA for delivery is 2nd Oct. Just wanted to see if there’s any chance of getting it on the launch day.

I didn’t get an email confirmation from my order and so I was told by the id staff via chat bot that they didn’t receive it so I ordered another one.I now see that this is a common issue, I have the order number for my second order, can I cancel this please

HelloI applied to trade in my old phone more than two weeks ago and was advised of a valuation of £230 for my iPhone 13 Pro 256GB plus a promotional £250 for getting a new Google Pixel 10 Pro XL. I haven't received the freepost package to send my phone in and emailed you about this a few days ago. I was told to start the process again, which I have done (Trade In Reference 445776102). I then followed the instructions to claim the promo extra £250 but I am unable to proceed as the Pixel Pro 10 offer is no longer available to select from the dropdown menu.My original ID Mobile order number is 141717488 and I made the purchase on 31st August 2025, well inside the promotional period.The £250 extra trade-in promo and the £100 Curry's voucher were definitely incentives to commit to a new contract with ID Mobile, so if they are not honoured I would think this is something I need to speak to Trading Standards about.Please advise. 

I pre-ordered the 512GB iPhone 17 Pro Max on 12/09/2025 and have still not received an order confirmation email. Has anyone else received an email? When can I expect the phone to be delivered?Thanks! 

i ordered an upgrade and received order number but still have not received delivery email 

Return of phone was Thursday 4th, my plan looks to have gone back to the old one but I've had no refund.

Well I pre ordered the orange 256 orange iphone 17 pro max now the waiting game 

I had no notification at all from dpd to say they would be delivering today and I haven't ordered anything else and they turned up while I was out I asked them to drop it with the neighbour next door but they haven't what should I do

i ordered a idmoblie sim only and I'm getting charged but the sim isn't at my house at all? I'm worried the driver couldn't find it and left it somewhere where we cant get too and obvsly someone stole it is there a way to track it or possibly check where it is if its been sent out or if its arrived 

I have ordered a phone but I forgot to change my delivery address from the billing address so now DPD is trying to deliver to my parents who are out most of the week. Is there any way to change the delivery address?

Hey My phone provider is due to switch over today but I haven't received my new ID sim. What will happen? Thanks

I ordered an upgrade, DPD contacted me on the delivery day to say it was arriving, then to say delayed, then again to say there is an unexpected issue, and then nothing. Can you please contact DPD to find out where my phone is as their site appears not to give any options to find out where my delivery is. Many thanks, David.

My partner recently purchased her mobile and as per others the delivery says we missed you when we were home. Raised this with ID already and attempted with DPD and they have both said we can only re-request. This has now meant she has no phone for 7 days now with only the ability to re-request delivery through ID Mobile to DPD. Other than being infuriating were now paying for a contract and phone she doesn't have access to. Id like to complain but also have someone message privately to follow this up as the agents on chat have been terrible for those we've had assigned. 

Ordered new phone online on Friday 11/07,  delivery should have been with DPD on Monday.Got email from DPD on Friday saying, “We’re expecting your parcel, we’ll be in touch when we have it and it’s out for delivery”Since then I haven’t heard from them, I can track my parcel and DPD just say, “ Sorry, there is a delay with your parcel from Currys.Your parcel has been delayed due to an unexpected issue in your area”When I check the DPD website for delivery problems in my area, it says that there are none.I can’t see any easy way to contact DPD and I’m going to have to cancel my new contract if I don’t get it in the next few days because I’m relying on a friend who’s visiting me to set up the new phone, I’m terrible at any of that stuff.So annoying that I’ve had no communication from DPD about this, I’m losing faith that they will deliver at all.Eliz Adams

I thought I’d post here to see if anyone else can help or offer any sort of advice on this headache.I ordered a new contract for an iPhone 16 on the 1st July, it was dispatched the same day, but the next day DPD emailed to say they had my parcel and would send me a time slot for delivery… but they simply never did. The next morning, I checked the tracking again and it said my package was undeliverable and to contact Currys/ID Mobile for further advice.So, to reiterate, this was not a case of me having missed the delivery, or it being left with a neighbour/safe place and going missing. DPD never attempted delivery. It never left their depot.I contacted ID Mobile on the 3rd to raise the issue, and was told someone would contact me within 48 hours to sort things out. No one did.I contacted them again 6th July, and was once more told to wait 48 hours for someone to contact me. No one did.I contacted them AGAIN on 8th July. This time I was told they wou

I upgraded my phone , the phone was never delivered it is saying it is at the dpd depot but I am unable to collect it from there ??

 many thanks 

I recently upgrade my phone via the ID app and upon confirmation was told DPD would be delivering the phone. I took the day off work to be home and was given a delivery time, but no delivery, received an email saying the delivery failed. The sending day, same thing happened, despite me gazing out my window for the delivery driver. They never show but I get the delivery fail email. This time though I get an image of a house that isn’t mine, clearly showing the property’s name, which in no way matches my address, so what is crystal clear and evident is that the DPD driver is going to not be boy the wrong house, but a totally random one that in no way corresponds to mine. It is now being sent back to currys. As I’m sure everyone who has ever used DPD is aware, they have no contact or complaints procedure. What do I do? Thanks.

I recently upgrade my phone via the ID app and upon confirmation was told DPD would be delivering the phone. I took the day off work to be home and was given a delivery time, but no delivery, received an email saying the delivery failed. The sending day, same thing happened, despite me gazing out my window for the delivery driver. They never show but I get the delivery fail email. This time though I get an image of a house that isn’t mine, clearly showing the property’s name, which in no way matches my address, so what is crystal clear and evident is that the DPD driver is going to not be boy the wrong house, but a totally random one that in no way corresponds to mine. It is now being sent back to currys. As I’m sure everyone who has ever used DPD is aware, they have no contact or complaints precedure. What do I do? Thanks.

good evening I’m contacting you as part of my upgrade. Sim only deal. I should’ve got a £50 Currys gift card. DPD tried to deliver it nearly 5 weeks ago now and because we didn’t have a pin the rude man did not leave it. Can someone look into this please and get back to me? 

Hi there, I ordered a phone in early February but missed the first delivery and it got sent back to DPD warehouse.  There was no delivery options on DPD’s side so I had to contact ID and since then I’ve been on the phone many many times. Every time I speak to someone at ID they send an email to the warehouse to “confirm the phone has been received” and tell me to call back in 48 hours. When I call back they say the same thing.  They can’t send me a new phone or refund me until they’ve confirmed where the phone is. This has happened countless times, I’m paying the contract for a phone I haven’t received and nothing is changing! Every time I call I have the same conversation it’s driving me insane. Is there anything else I can do to solve this? It shouldn’t be this difficult to receive a delivery of a phone.

hi! it took around 5 days for my phone order to be processed, the estimated delivery was for tomorrow and i only just received the email that it’s been processed this morning .. does this mean the phone itself may be dispatched / delivered late? usually i wouldnt mind but my current phone is breaking and becoming more unusable, so i was really hoping to get my new one asap 😩 will i have to wait till next week? its the s25, is that why processing is delayed due to being a pre-order and i dont have to worry it should still be dispatched this evening / arrive tomorrow? 

How do I find my delivery order number so I can track it and what does it begin with 

Hi, I spoke to one of your agents to get a new SIM card delivered to a new address. I had changed my billing address on the ID Mobile app. Unfortunately the SIM card has been sent to my previous address. Could you please cancel that and send a new one to the correct address please. Thank you