many thanks 

I recently upgrade my phone via the ID app and upon confirmation was told DPD would be delivering the phone. I took the day off work to be home and was given a delivery time, but no delivery, received an email saying the delivery failed. The sending day, same thing happened, despite me gazing out my window for the delivery driver. They never show but I get the delivery fail email. This time though I get an image of a house that isn’t mine, clearly showing the property’s name, which in no way matches my address, so what is crystal clear and evident is that the DPD driver is going to not be boy the wrong house, but a totally random one that in no way corresponds to mine. It is now being sent back to currys. As I’m sure everyone who has ever used DPD is aware, they have no contact or complaints procedure. What do I do? Thanks.

I recently upgrade my phone via the ID app and upon confirmation was told DPD would be delivering the phone. I took the day off work to be home and was given a delivery time, but no delivery, received an email saying the delivery failed. The sending day, same thing happened, despite me gazing out my window for the delivery driver. They never show but I get the delivery fail email. This time though I get an image of a house that isn’t mine, clearly showing the property’s name, which in no way matches my address, so what is crystal clear and evident is that the DPD driver is going to not be boy the wrong house, but a totally random one that in no way corresponds to mine. It is now being sent back to currys. As I’m sure everyone who has ever used DPD is aware, they have no contact or complaints precedure. What do I do? Thanks.

good evening I’m contacting you as part of my upgrade. Sim only deal. I should’ve got a £50 Currys gift card. DPD tried to deliver it nearly 5 weeks ago now and because we didn’t have a pin the rude man did not leave it. Can someone look into this please and get back to me? 

Hi there, I ordered a phone in early February but missed the first delivery and it got sent back to DPD warehouse.  There was no delivery options on DPD’s side so I had to contact ID and since then I’ve been on the phone many many times. Every time I speak to someone at ID they send an email to the warehouse to “confirm the phone has been received” and tell me to call back in 48 hours. When I call back they say the same thing.  They can’t send me a new phone or refund me until they’ve confirmed where the phone is. This has happened countless times, I’m paying the contract for a phone I haven’t received and nothing is changing! Every time I call I have the same conversation it’s driving me insane. Is there anything else I can do to solve this? It shouldn’t be this difficult to receive a delivery of a phone.

hi! it took around 5 days for my phone order to be processed, the estimated delivery was for tomorrow and i only just received the email that it’s been processed this morning .. does this mean the phone itself may be dispatched / delivered late? usually i wouldnt mind but my current phone is breaking and becoming more unusable, so i was really hoping to get my new one asap 😩 will i have to wait till next week? its the s25, is that why processing is delayed due to being a pre-order and i dont have to worry it should still be dispatched this evening / arrive tomorrow? 

How do I find my delivery order number so I can track it and what does it begin with 

Hi, I spoke to one of your agents to get a new SIM card delivered to a new address. I had changed my billing address on the ID Mobile app. Unfortunately the SIM card has been sent to my previous address. Could you please cancel that and send a new one to the correct address please. Thank you 

I upgraded my phone and plan, it said it came with a galaxy tab, but I haven't received the tablet?  

Ordered a phone on the 10-06 and I was told that I would recieve the handset delivery confirmation on the 13-06.I didn't recieve any confirmation. Contacted again on the 14-06 and was told the item is now in stock and I'll recieve an delivery confirmation within 48 hours.16-06 I've been told that hand set isn't in stock and won't be until the 11-07! 1 month I've got to wait to recieve the item, very quick to take the upfront cost of £49 though, without telling me how long I'll actually be waiting! 

 I am writing this regarding the failed delivery of a phone ordered for my 89-year-old mother, a Sepsis survivor who urgently needs the device for hospital appointments, consultations, medication orders, and physiotherapy sessions. DPD has failed to deliver the phone on three separate occasions, each resulting in considerable stress and anxiety for her.Delivery Attempt 1 – Saturday 31st MayWe received a notification from DPD with a tracking number and a delivery PIN. Unfortunately, the person who answered the door was 91 years old and unfamiliar with the concept of a PIN. The delivery driver made no attempt to assist or clarify and promptly left. We spent the rest of the day on the phone and live chat with DPD, Currys, Carphone Warehouse, and iD Mobile. Only by logging into the DPD tracking system on Monday did we discover the parcel had been returned to Currys.Delivery Attempt 2 – Wednesday 4th JuneThe driver arrive

I had recently brought a phone from Id mobiles and returned it as was smaller then Expected i then had to pay for it to be returned back and then now being charged for a sim i did not use or activate still In the original box. I hav asked for help so many times but keeping getting the chat closed… this is disappointing and i want my deposit back

 Hi there!I am planning to place an online order today for a new phone and a pay monthly plan as a new customer. However, I am currently abroad and will only be able to receive the delivery in the UK from June 4th onwards.Could you please let me know if it is possible to delay or schedule the delivery for that date? If so, I would be very grateful if you could explain the steps I need to follow to arrange this.Thank you in advance for your help. I look forward to your response!B

I recently joined id mobile I firstly brought a sim only plan for myself unlimited for £15 a month and then purchased another plan for my son unlimited for £17 we was away on holiday so expected the sims to be delivered by the time we got home but I've only received 1 sim (mine) I've been charged but still not the second sim I've waited but it's been a week and still hasn't arrived could you please check for me. Thank you so much 

Hello, I placed an order via Car Phone Warehouse and returned it. The company confirmed receiving their phone call and cancelling the agreement, and they refunded me, but sadly, you did not refund me. Instead, you took the full amount for the SIM number 074036650**, which I am not using because I sent it back. It is really hard to contact you via phone or email, and I was wondering if I could get my refund, please, because I do not have the iPhone 16 Pro Max and sent it back. My email is on my account  and it would mean a lot of you got back to me please. 

Yesterday I was due to have my new upgrade delivery. So I waited in and cancelled plans. Next thing I know i get an email saying im sorry you were not home, calling card has been left. Opened the image and the drive had took the photo in his van. Delivery not even attempted. They re schedule a delivery for today and it's now changed to Monday. I am out Monday to Friday so chances are it will now be missed again. Its a new build area but clear instructions were left for the driver. Its frustrating that an attempt wasn't even made. Or a phone call to help find me like the other couriers often do. 

Hi, I received a returns label from Carphone Warehouse and returned my phone to them as it was within the 14 days cool off period. It was delivered to them on 15th May. Will the let ID Mobile know so the contract gets cancelled or do I need to inform ID Mobile. Thx.

Need to cancel order

I've missed the delivery and DPD app says it has gone back to Currys! Help me! They only tried twice and not when advised via email.  Thanks 

Hi, I got the S25 Ultra last week but couldnt stand Android, rang to see if I could exchange to Iphone but couldnt. Sent phone back as within 14 days cool off, currently with DPD. What I would like to know is will teh contract be automatically cancelled so I can get a new contract for the Iphone and would I be able to keep the number I ported across originally. Thanks in advance.

Since joining is my handset has had problems with receiving calls. The only way to hear is for me to put the phone on loud speaker at the start of call . If this is not done . I cannot speaks or hear the other person on the line . In addition to this the reception or quality of the line is very poor and almost all conversations the other person says the line is poor . I believe this is an issue with the handset which I am not at fault for . Please can this be reviewed . I have struggled to contact you earlier as it is difficult to get in contact with id mobile or know the correct reporting process

Hi. I recently placed an order for Iphone 16 PRo my order number is 139675740 Marcin Kwas. Unfortunately I did not receive any order confirmation by email. Upfront cost was charged to my account. Could you check it for me? When will I receive the phone? Was the order placed correctly?

Hey everyone,I wanted to share my recent experience with iD Mobile to warn others about how they handle disputes when things go wrong. If you're thinking of ordering from them, be aware of your consumer rights before doing so!For context on the situation:I pre-ordered a Google Pixel 9 Pro from iD Mobile. When my package arrived, instead of the Pixel 9 Pro, I found an iPhone 15 Pro inside. I immediately contacted iD Mobile, but they refused to help and told me to contact DPD (the courier) instead. DPD told me to go back to iD Mobile—so I was stuck in a loop. Despite providing photographic evidence, iD Mobile insisted they sent the correct phone. I escalated to the Ombudsman, who sided with iD Mobile based on their warehouse footage, even though I

DPD failed to deliver my new phone on Sunday.Sent back to Currys by DPD.Called DPD they cant help.Called Currys they said cant help because when I give my details it says restrictive access.Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me.Who should I contact to get phone delivered??

I received my new phone today.  Totally wrong colour.  How do I get this changed.