Delivery & Returns.

DPD have informed me that they have lost my order, however their tracking has not updated to state such. ID are saying they need to investigate which will take up to 72 hours plus the investigation time DPD will require. I have been told they cannot send me a replacement and neither will they allow me to cancel the contract renewal until they have completed full investigation. This is despite them advertising next day delivery at point of purchase (evidently a blatant lie). Essentially I am now left paying for a contract on something I have never received. Customer service is non existent and quite obstructive as I now wish to shop elsewhere and take advantage of a black Friday deal I have seen with an alternative retailer who would hopefully have better customer service. Anyone else had such dealings and manage to get a satisfactory resolution? Obviously things can go wrong from time to time and theives do unfortunately exist in these delivery companies but the timeline suggested is completely unreasonable and unacceptable when there is plain evidence that the item has never been received. This is problem between ID and DPD and not the customer but it's the customer who has to suffer.

So noticed ID use a pin system, I had to stop using Amazon for expensive items for this reason, our house is empty 8-4pm 5 days per week, DPD are in my area 12-2pm so I can see the issues already and in NI they don't have weekend deliveries. Any solutions to this issue? Had I of know about this pin situation I wouldn't have ordered

Hello, I submitted an order today (136899188), the up front payment has been taken and I had an email confirming the order. However, not long after I had an email saying the order has been cancelled but following the cancellation email I got an estimated delivery date email of 6th December. Can you confirm if my order is still being processed? Thanks, Mark

Hi there, I order the iPhone 15 with a contract a few weeks ago. DPD have been trying to deliver my phone since 15th of Novemeber. DPD only deliver Mon - Fri 8am -6pm unfortunately I work these hours and cannot be home for this. They are unable to leave it with a neighbour or in a safe place meaning I will never receive my phone. I have contacted DPD to try and change my delivery options but they said I cannot do that and it needs to be done though you guys as you placed the order. If there is anyway, can I pay extra for this to be delivered at the weekend? Or would it be possible to get this delivered to another address? Thank you so much for your help, Rebecca Lafferty

THIS HAPPENED ON OCTOBER 14th it was sent back because I was not home to receive the delivery with little warning from DPD about when it would arrive to me DPD says to contact currys and currys says it is unable to help. What on earth am I supposed to do. there are zero DPD options to reschedule the delivery.

When DPD tried to deliver my phone twice I wasn't in.i did tell them I would be working on them days.and now they said it's gone back to currys.so how do I get my parcel?

My phone was due to be delivered Friday, but we were delayed coming back from holiday and missed it. It said it was at the warehouse and so id planned on picking it up tomorrow when I’m back at work. However I’ve now seen the link has been updated to say it’s on its way back to currys and there is no advice on what to do. My old phone has been disconnected which isn’t ideal. Please help!

I missed my handset delivery upgrade because it went to my old address. It now says its going back to currys .I was wondering is there a way that I can cancel the handset being redelivered and collect it from store instead also how do I change my address so this doesn't happen again

I returned a phone to you a month ago within the standard returns period due to the phone being faulty and despite talking to to you through live chat on 4 separate occasions I have still not had my refund. I’ve been told this has been escalated but still nothing. Any ideas?

I'm not happy with the phone that I ordered, how can I changed my order with another brand?

I’ve ordered a phone and money has been taken but I didn’t get a confirmation email or anything ?

I have just upgraded and my phone is due to come out with dpd but I still haven't had a confirmation email from dpd or a phone call or text so that I can track my parcel is there someone who can help me with this thanks

Still not had a notification for the delivery of my new phone

I missed my delivery as wasn’t at home with pin, the driver did tell my husband they would attempt again the next day but they did not and DPD site says it’s going back to curry’s. I have no working phone as SIM been ended for the new contract

I recently acquired a new iPhone through a contract agreement. Upon opening the box and inserting the SIM card into the device, I realized that I could not retain my existing phone number, as it was associated with ID Mobile, which apparently does not allow for number changes. Since I am unable to keep my number, I no longer have a need for the mobile device and the associated contract. I was advised to return the phone, as it is still within the return period. However, I am uncertain about the process for returning the device, particularly since the box has been opened and the SIM card has been inserted. Additionally, I would like to know how I can confirm that the device has been received back, given its considerable value, as I am apprehensive about sending it back.

Am expecting a delivery today, but got no notification

HI, after upgrade my contract I decided to leave the network id where I have to send my phone back

Can you please tell me why your are taking money out of my account when I don't have a phone from you, how is this happening,i need you to investigation what person and account has my bank attached to it because this is fraud

Ordered iPhone 14plus on 3/10/24 saying delivery will be Tuesday 8/10/24 now I get email saying it will be 24/10/24 how can it take 3 weeks to deliver?? I can’t even speak to anyone about it!

Hi I returned my upgrade to your warehouse before the weekend. Recorded delivery. Can you update my account plz?

still waiting for refund when i cancelled iphone

I ordered a new phone to arrive Tuesday just gone. When DPD arrived they asked my partner for a pin, but hadn't sent it to me so didn't give her the phone, saying they would try the next day. On Wednesday they didn't attempt to redeliver and their website provided the consignor asked for the phone to be returned, so it was sent back to Currys on the Thursday. I tried calling ID mobile's sales team as suggested in another post, they weren't able to help as the sale has been processed. They transferred me to Currys, but Currys weren't able to help because my order was placed with ID mobile direct. Currys suggested I use the live chat function, but that doesn't have a suitable response ("redeliver" just triggers the response to return my phone either in or out of the 14 day window, "currys" gives no response at all). Can you please contact me to arrange redelivery of my phone to me? I'm going abroad for a week so presume it will need to be via the messages. To confirm, I want the new phone, not to return and cancel it. Many thanks, Matt

R Ryan_king1985 just now Hi, I received a package on Friday the 20th of September but all in inside was a SIM card & a welcome pack NO PHONE! I’ve contacted DPD to no evail I ordered the new iPhone 16 pre order & still haven’t received it I thought it might come separate to the sim etc but still nothing & says delivered on dpd & Carphone warehouse

My son ordered a phone 3 weeks ago. DPD arrived outside our house but made no attempt to deliver. They updated the delivery status to ‘sorry we missed you’ and the following day said they were returning the package to Currys. Despite several attempts to get a sensible response from ID’s Customer Services my son is still waiting for his new phone. He has paid an upfront fee and is now being charged under his contract. Cust Services are investigating the issue and have told him that the package was received back from DPD empty, without the phone. They are refusing to send a phone to him until they have fully investigated with DPD. They have also refused to accept a cancellation instruction until they ‘receive the phone back’. Clearly this has nothing to do with my son and is an issue between ID and DPD. How can this be escalated to someone sensible?

Hi, I purchased a phone online and didn’t receive any proof of purchase or confirmation email. I need to return the pay monthly phone unused with sim card and packaging and can do to a currys store but I have no invoice. I tried to use the webchat but is unavailable. I then downloaded the return request form which it says on the website to return to a Salford address but on the downloaded form gives a Southampton address. Kind regards, Sarah