Hi,For several months now I cannot receive calls and they appear as missed calls or go directly to my voicemail. Can you please let me know what’s happening? I’m nearing the end of my 2-year contract. My current phone is an Iphone 13. Thanks

Hiya all.  just wondering if anybody knows how to cancel an order I’ve not received yet? I ordered an IPhone 17pro max a few hours ago and I would just like to cancel it as my boyfriend bought me a new iPhone after I’d purchased this one.  I don’t think I’ve gone through the credit check yet, because I haven’t received my confirmation email, but I did get a text from ID.  Thank you 

Ordered an IPhone 16 plus a week or so ago, said they’d be in stock 20/11 and was told by support the phone would be delivered on the 20th as well as my phone number swapped from O2.on the 19th, no sign of tracking and no sign of the phone on the 20th. Same again for today (21st). no emails in junk or spam either. Very frustrated as I need this phone for work.  also annoyed as I entered my PAC code when I ordered the phone, but have been told I need to swap it over myself! Also should have apparently been sent an ID mobile number but no sign of that either…. 

Hi, I need help with my upgrade delivery. DPD tracking number: 1550 0699 819 834 DDelivery was due on Friday 7th, but tracking has completely stopped updating. DPD told me only the sender (iD Mobile) can open a lost-in-transit investigation.I have spoken on the phone to customer services, and they confirmed they added notes on my account, but advised that this must be raised through live chat. I have tried live chat many times and it will not connect me to an agent, so I cannot progress this any further. Please can an iD Staff Member raise the DPD lost-in-transit investigation and arrange for a replacement handset to be sent as soon as possible? Thank you.”

Strangely enough I missed 2 delivery's from a upgrade with ID mobile due to work commitments, each time redelivery couldn't be rearranged for when I was at home ie weekends, phoned dpd to rearrange and told to wait till the slots came out, miraculously my phone went back to currys, tried to cancel upgrade via ID Live chat as I felt like I was going round in circles, live chat very apologetic but not giving any answers asked to cancel, no answer! Then I get a email saying my phone.is on its way back for delivery would you like to VIP your delivery at £9.99 for when your at home to recieve your new phone,.How very convenient! 

Hi,When I paid the £99 deposit and processed my upgrade to the iPhone 17 Pro Max it said it was next day delivery.Once the order was confirmed it then changed delivery to 20th November Please can you confirm that you have this phone available and that it will definitely be out for delivery on the 20th November?Many thanks,Karen

My new phone was faulty, had to send back to iD before they would send out a replacement. Now they’ve cancelled my plan and can’t get through to on chatbot to ask why they’ve cancelled my plan when I only ever wanted a replacement.It’s been really hard to get to the correct information from iD and every operator I’ve spoken to on the chat has given different information, cut me off or not listened to what the issue was.I just want a replacement phone and my contract - anyone else had this? 

Hi, week or so ago I took out a new ID simo plan via mobiles.co.uk. Was a customer of ID earlier this year on a different contract data speed where good in my local area, back before Three/Vodafone network merger and MOCN was a thing. Data speed and consistency is horrendous in my area now so will most likely cancel within 14 days.  Do I have to submit the request to cancel via cooling off to ID mobile or via the original retailer mobile.co.uk who is also owned by Currys like ID. If I cancel within 14 days how do I get a pac code since I've already ported my number to ID and what to keep it.

Hello all,I purchased a new handset and a Pay Monthly SIM plan online through the iD Mobile website. I then returned the phone and the SIM card in-store at a Currys branch.Here are the emails I received:From Currys: One email indicated that my plan was "migrated to a Pay As You Go (PAYG) plan" and mentioned a refund of my upfront cost. From iD Mobile: A second email then confirmed a new Direct Debit had been set up for my monthly bill.I returned the item intending to fully cancel the order. I was expecting the Direct Debit to be terminated, not confirmed as active.Can anyone on the iD Mobile team or the community help explain what is happening here, or what will happen next? Is this a normal part of the process, or do I need to take further action?I have my Currys in-store receipt as proof of the return and just want to ensure no charges are pending.Thank you in advance for any ins

hi i sent my old phone to be returned as part of buying new one...it was perfectly fine but got sent back no reason? can someone from ID MOBILE explain? 

Hi,Purchased a pixel 10 pro XL from Currys. Attempted to return today on day 13(13 days from order,11 days from delivery to store) but they refused as the phone has been setup. ID did approve the return and provided a return transaction number but stated I had to take it to the store to proceed, where the store then refused.Currys policy states that unless faulty you cannot return the device once opened. However, in order to assess the usability it needs to be setup? I should add that the phone was purchased in store however they don't hold stock of the XL 512gb so they had to order it in, I assume that still qualifies as a store purchase though?Issues: • I have 1 bar of service sitting in my living room right now. •Battery is terrible and doesn't last a full day(known issue)•Extremely laggy and slow(known issue)•Photos show in Google photos but not always in Google gallery•When calling you need to press speaker multiple times

Hi Can anyone please tell me when Currys return the phone back and they say it's failed third party authentication what this actually means because they won't tell me they just sent the phone back and that's it. Thanks

Hi, Order a phone/sim on Friday and was due to be delivered on Saturday. I wasn’t going to be in so changed date to Monday (20th Oyctober), this has came and went with no attempt from DPD to deliver. My tracking now states that the package is on it’s way back to Currys. Is anyone able to contact me to see what the next steps are please? Cheers, J

Hello, I’ve payed the upfront cost on an Upgrade. The money has been taken and email received giving a confirmation but nothing further. I have attempted to use live chat on various phones/computers and even tried contact Caroline warehouse. Can anyone advise

Need to cancel an order because I misunderstood something, tried via live chat but your AI chatbot is abysmal and despite it being within live times it couldn’t connect me to a live agent, so I’m having to post here for help

Hi, I purchased an upgrade of the iPhone 17 on Monday of this week and wasn’t aware it was a pre order? Nothing was said when I was going through with the purchase about it being a pre order. just wondering if anyone knows how long I could be waiting as I’ve tried to speak to agents on the chat and I can never get through to anyone

Hello, Can I exchange my device to a different device within the 14 day cancellation period even if I have opened the phone and used it?thanks

Hi my order number is 142587686 please update when can I get the order 

Ive had my new handset for a week or so but for the last couple of days I'm struggling to charge it due to a 'moisture detected' alert. The phones not been anywhere remotely damp and I've tried different chargers. I need to return the handset but not sure how. Help.

hi there I ordered the phone. I’m still waiting for your reply

hi there I ordered the phone. I’m still waiting for your reply

Hi All  I Need some help as customer service from the web chat has left me in more trouble than I started off with  Me and my wife both upgraded to new Samsung s25 in Silver Blue on Sunday via a member of the retentions department  The phones arrived on Tuesday morning my wife's Silver Blue and mine came as Titamium White ????I logged on and started a web chat to be told I could not swap the phone as the Blue ones cost more Then I was told to cancel my contract and I would have to re apply and ask for a new S25 in Silver Blue  Followed this muppets advice and I now have a text saying I have to pay £930 on top of what Ive already paid  I started another web chat and got this cancelled but now I have a text say you have chosen to cancel the pac code and disconnect my number  Jesus what the hell  All I want is the phone I ordered ID mobile have shipped the wrong color 

I have pre-ordered the iPhone 17 Pro and I’m sure the expected delivery date was around early October but I have not had any confirmation email to tell me exactly what the date was. The only email I received was an “Your order is now being processed” email and I was told to expect a confirmation within 24 hours, which I have not received. It has gave me a reference number but when I asked customer support if my order was there they could not find it. However, they had to use my name and address as they could not look up my order with the reference number.I’ve also not been charged for anything yet and was wondering if my order has actually gone through and I will be charged and get sent an email once stock has arrived. Don’t want to go buying another phone when this order has actually went through and I just have to wait for stock.

Hi there, I ordered a phone today and it’s saying it’s not getting delivered until 23rd of October why is this never thought it would be that long can anyone help ?

Hi there, I ordered a phone today and it’s saying it’s not getting delivered until 23rd of October why is this never thought it would be that long can anyone help ?