Delivery & Returns.

DPD failed to deliver my new phone on Sunday. Sent back to Currys by DPD. Called DPD they cant help. Called Currys they said cant help because when I give my details it says restrictive access. Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me. Who should I contact to get phone delivered??

Hi I ordered a phone and plan from id, cancelled and returned within 14 days completely unused. Never put the sim in the phone. I've been charged £10 however. Can this be rectified please Thanks

Just received my upgraded phone, but still waiting for the samsung smart watch that should have come with it

Massive catalogue of errors here. I recently took out a contract on a Google Pixel 8. DPD attempted delivery but no one answered the door (my wife was in but didn’t hear them knock). I then knew that no one would be in during delivery hours for the next week, so tried to alter delivery. DPD said they couldn’t alter delivery, and ID mobile said the same. They then tried to deliver the phone every day for a week, at a time I knew, and told them, I wouldn’t be in. They finally managed it a week after the order was made - but delivered the wrong phone. An iPhone 15, in a package with my details and address on the front. I contacted IDmobile on text chat - they told me that DPD would collect the phone from me, and I should wait for instructions on this. I waited, and nothing came through. I phoned the complaints line. They told me that they would never organise collection through DPD. I was told to return the phone myself, via Royal Mail Special delivery, and that I would be reimbursed for

HI. I haven’t received my new phone. No tracking number is given to me yet.

I ordered a phone this morning and haven't recieved any confirmation emails or texts. Also the order has disappeared from my id mobile app. However the upfront payment has been taken from my bank account. Who can I speak to in regards to this? Has the phone been dispatched or has the order been cancelled? Thanks

Massive catalogue of errors here. I recently took out a contract on a Google Pixel 8. DPD attempted delivery but no one answered the door (my wife was in but didn’t hear them knock). I then knew that no one would be in during delivery hours for the next week, so tried to alter delivery. DPD said they could alter delivery, and ID mobile said the same. They then tried to deliver the phone every day for a week, at a time I knew, and told them, I wouldn’t be in. They finally managed it a week after the order was made - but delivered the wrong phone. An iPhone 15, in a package with my details and address on the front. I contacted IDmobile on text chat - they told me that DPD would collect the phone from me, and I should wait for instructions on this. I waited, and nothing came through. I phoned the complaints line. They told me that they would never organise collection through DPD. I was told to return the phone myself, via Royal Mail Special delivery, and that I would be reimbursed for the

How long will it take for ID mobile to process order

DPD have confirmed they have lost my phone but I have been told I just wait 6 working days for my handset? To add insult to injury, I have been billed for a contract phone I have never ever received! This phone is for a vulnerable customer who relies on the phone to act as a lifeline in the event of emergencies and as a result has been left at risk due to the lack of willingness to resolve this problem sooner. Has anyone else had this problem and what are my legal rights here because as far as I am concerned the provider has breached the contract by not providing what they claimed they would provide at point of purchase that clearly stated "next day delivery". ID are refusing to rectify this and they are also refusing to cancel the contract until investigation is complete. It's understandable but when the tracking company has confirmed it is lost, I fail to see why I should be left in limbo and unable to get a deal elsewhere while I wait for the investigation to conclude. I've already

I ordered the sim car last week and so far I haven’t received it. I haven’t even got an email saying that the card has been despatched. Moreover the network switch was done yesterday leaving me without an active phone number. There isn’t a way to track the order. What am I supposed to do? I can’t even go to the live chat as I have to enter a mobile number to send a verification code!! how can I speak to customer service to sort it out on way or another?

Order placed Monday, dispatched Monday, hit the international hub as DPD call it and hasn't been seen since. Tracking just says your item is delayed due to unexpected issues. It's now Friday and nothing updated since Tuesday morning. Should I write this off as lost? I did contact DPD who told me the same as the tracking info and wasn't very useful

I ordered a Google Pixel 9 Pro on 9 November. Two weeks and 8 attempted deliveries later, I don’t have it. I guess my question is, what on earth is going on? Why have ID mobile not given DPD my correct contact details? Here’s what has happened: 9 Nov: I order the phone 10 Nov: DPD arrives but I’m not in 11 Nov: Driver goes to the wrong house. DPD say they'll come again but the order goes back to ID 12 Nov: Organise a redelivery with ID but they give the DPD an incorrect phone number and no email address for them to contact me Since then, there have been five more attempts from DPD to deliver but every single time I have not been sent the PIN. The only tracking number and PIN I have received have been for the first two attempted deliveries. I can get the delivery person to resend a PIN but the phone number is incorrect. I have spoken to both DPD and ID Mobile support numerous times and I have nothing. I have escalated this with ID but for some reason I need to wait 6 days for a response

DPD have informed me that they have lost my order, however their tracking has not updated to state such. ID are saying they need to investigate which will take up to 72 hours plus the investigation time DPD will require. I have been told they cannot send me a replacement and neither will they allow me to cancel the contract renewal until they have completed full investigation. This is despite them advertising next day delivery at point of purchase (evidently a blatant lie). Essentially I am now left paying for a contract on something I have never received. Customer service is non existent and quite obstructive as I now wish to shop elsewhere and take advantage of a black Friday deal I have seen with an alternative retailer who would hopefully have better customer service. Anyone else had such dealings and manage to get a satisfactory resolution? Obviously things can go wrong from time to time and theives do unfortunately exist in these delivery companies but the timeline suggested is c

So noticed ID use a pin system, I had to stop using Amazon for expensive items for this reason, our house is empty 8-4pm 5 days per week, DPD are in my area 12-2pm so I can see the issues already and in NI they don't have weekend deliveries. Any solutions to this issue? Had I of know about this pin situation I wouldn't have ordered

Hello, I submitted an order today (136899188), the up front payment has been taken and I had an email confirming the order. However, not long after I had an email saying the order has been cancelled but following the cancellation email I got an estimated delivery date email of 6th December. Can you confirm if my order is still being processed? Thanks, Mark

Hi there, I order the iPhone 15 with a contract a few weeks ago. DPD have been trying to deliver my phone since 15th of Novemeber. DPD only deliver Mon - Fri 8am -6pm unfortunately I work these hours and cannot be home for this. They are unable to leave it with a neighbour or in a safe place meaning I will never receive my phone. I have contacted DPD to try and change my delivery options but they said I cannot do that and it needs to be done though you guys as you placed the order. If there is anyway, can I pay extra for this to be delivered at the weekend? Or would it be possible to get this delivered to another address? Thank you so much for your help, Rebecca Lafferty

THIS HAPPENED ON OCTOBER 14th it was sent back because I was not home to receive the delivery with little warning from DPD about when it would arrive to me DPD says to contact currys and currys says it is unable to help. What on earth am I supposed to do. there are zero DPD options to reschedule the delivery.

When DPD tried to deliver my phone twice I wasn't in.i did tell them I would be working on them days.and now they said it's gone back to currys.so how do I get my parcel?

My phone was due to be delivered Friday, but we were delayed coming back from holiday and missed it. It said it was at the warehouse and so id planned on picking it up tomorrow when I’m back at work. However I’ve now seen the link has been updated to say it’s on its way back to currys and there is no advice on what to do. My old phone has been disconnected which isn’t ideal. Please help!

I missed my handset delivery upgrade because it went to my old address. It now says its going back to currys .I was wondering is there a way that I can cancel the handset being redelivered and collect it from store instead also how do I change my address so this doesn't happen again

I returned a phone to you a month ago within the standard returns period due to the phone being faulty and despite talking to to you through live chat on 4 separate occasions I have still not had my refund. I’ve been told this has been escalated but still nothing. Any ideas?

I'm not happy with the phone that I ordered, how can I changed my order with another brand?

I’ve ordered a phone and money has been taken but I didn’t get a confirmation email or anything ?

I have just upgraded and my phone is due to come out with dpd but I still haven't had a confirmation email from dpd or a phone call or text so that I can track my parcel is there someone who can help me with this thanks

Still not had a notification for the delivery of my new phone