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Delivery & Returns

Delivery & Returns

Everything you need to know about our delivery process, including next day delivery on our phones.

561 Topics
1,545 Replies

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561 Topics

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sonny1991Newbie

asked in Delivery & Returns

purchased iphone black friday deal no update

I ordered a iPhone 13 pro deal around Black Friday with expected delivery for the 7th of December. got my email to say that my order was received and I would be updated when the phone is sent out.this was the last email I got over 2 weeks ago and since then I feel I've just been left in the dark.I am at the end of my current contract which is now going to cost me an additional months cost as I was hoping to have my new contract sorted out by the end of November.I was under the impression the sim would have been sent out and I could have atleast got this up and running until the iPhone arrived.ifI don't understand why the sim can't be sent out and even an update to say that you are still awaiting stock if that's the issue ?unfortunately not a good start for a new customer

6 months ago

Ian PurdyCivilian

asked in Delivery & Returns

Order Placed 7 days ago ... no further contact recieved

Hi, I placed an order on 19/11/2021, got a confirmationDear Mr Purdy We’re still processing your order (119075528). The item is out of stock, but credit checks being run.Could you please update me as to the status of my order. I am happy to wait for stock, but surely the credit check is complete. As this is a Xmas present, I need to be sure it's going ahead or I can look elsewhereI can’t contact you any other way as I don’t have an id mobile number or pin so cant use any of your automated systems !!!

6 months ago

DL93Newbie

asked in Delivery & Returns

Cancelled my contract on the last day of my 14 day refund period but a further query.

Edit: it wasn’t the last day of the 14 day period. I contacted iD earlier to cancel my phone contract today, I bought it online through Carphone warehouse and I got it on the 12th. I was told that it was processed on iD’s end for me and the agent on live chat told me that I have five working days to send the phone back by post. The thing is, I’ve received no contact at all from iD saying that it’s cancelled. I’ll post the phone for return tomorrow, but does it matter that it’ll arrive outside of the 14 day period?

7 months ago

ELLIE277Newbie

asked in Delivery & Returns

How can I return my order without and id mobile number as I've not used the dim or phone

Bought a new contracted phone but decided I'm not keeping before it arrived so both the phone and sim card have been sitting unopened but the only option for returns seems to be live chat which asks me for id mobile number which I don't have.

8 months ago

RichuNewbie

asked in Delivery & Returns

Order status

Hello, I have pre ordered the iPhone 13 Pro Max on the 18th but I still haven't received any dispatch message. My order reference number is 118199160. I would like an order update. I am a new customer and I have not received my SIM and can't contact live chat. Thank you

8 months ago

seannmcNewbie

asked in Delivery & Returns

out of stock iphone SE

I ordered an iPhone SE in Black which was showing as in stock. However I’ve now received an email saying that it’s out of stock. Can you advise when it will be back in stock or if it’s available in other colours please?

8 months ago

Briony92Civilian

asked in Delivery & Returns

Phone out of stock and no id

Hi, I made an order yesterday for an iphone 11 and and sim deal and have since received an email to state it is out of stock. Do you know when this will be back in? Also, will my monthly direct debit be taken if i havent received my order yet? If so i am struggling to find how to cancel my order. Thank you Briony

9 months ago

Kelly34

asked in Delivery & Returns

Tracking phone order

I've just ordered a phone online for a contact and when do you find out if you get it and how long did anybody wait for another email just wanna know if its gone through properly as its a gift

9 months ago

arunav1305Newbie

asked in Delivery & Returns

Want to Cancel due to Poor Coverage and Poor Service

Hi,My data speed is poor in my local area and I have to cancel my contract. The web site has to facility to chat or even raise a complaint.I am not going to pay any termination fees either.I will take it to ombudsman if I am forced to.Please PM me how I can cancel my contract.

9 months ago

BilalCivilian

asked in Delivery & Returns

Sent phone back for exchange and haven't received replacement

Ordered a new phone and it came opened so I was informed by customer support to send it back for an exchange. I have done and confirmed that it has been delivered but have not received contact from iD about receivng the replacement phone. Additionally I don’t have the phone number as I stupidly forgot to note it down and tehy asked for it to be packaged with the receipt on the return. How do I contact to find out if my replacement is being sent?

10 months ago

TheoriginaleddyNewbie

asked in Delivery & Returns

pixel 5 stock

Hi does anyone know when the pixel 5 will be back in stock at ID please? Thanks

10 months ago

stevedinnisCivilian

asked in Delivery & Returns

Received SIM but changed mind

Hi, My mum recently signed up for a SIM only 30 day plan, and has just received the SIM, but has changed her mind and will stick with her original provider. We have not ported any number or put the SIM in a phone.How can we make sure no money will be taken from her account? We have not activated anything.Thanks,Steve

10 months ago

Caitlinnlewis90Newbie

asked in Delivery & Returns

Can someone from customer services get in touch with me please

Need a customer service rep to contact me if possible please. Its regarding an order i have placed. Thanks

11 months ago

npatelNewbie

asked in Delivery & Returns

Order placed and received but out of stock.

Hello, I recently placed an order for Samsung Galaxy S20 on 6th Oct 2020, but then received an email the next day to say phone was out of stock. Please could you check when the phone will be delivered as I will be out of my old contract soon and therefore if phone doesnt arrive in next few days I will need to cancel this order.Thanksnpatel

11 months ago

Nicky HughesNewbie

asked in Delivery & Returns

no sim number or account details

I do not have original sim number as got an old number transferred years ago.i am now unable to make calls as it states my contract is capped. Recently moved so lost all related documents all I have is date and amount each month taken from bank account

11 months ago

emilia-kay01Civilian

asked in Delivery & Returns

Lost sim and need a replacement

HI there I need a new sim as my phone has been lost or stolen and I am on a contracted sim although cannot phone the company to order one due to covid-19?

11 months ago

tigers79Rookie

asked in Delivery & Returns

NOT GOT SIM

STILL WAITING ON MY SIM ONLY YET IT WAS POSTED 1ST CLASS POST ANYONE HELP ME WITH THIS ?

1 year ago

emmasarsonNewbie

asked in Delivery & Returns

SIM not arrived and can't speak with anyone, struggling to get help

Hi my SIM hasn’t arrived, ordered over two weeks ago on 20th May. Struggling to get any help, I’m going round in circles with the chat bot and online help telling me to call, but the automated message on the call is telling me to use the chat bot.

1 year ago

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