Switch over perfect but unable to make and receive calls Not an ideal start with ID Mobile - old sim switched off so can’t even use that How long before the fix

I can not call or receive calls is there a problem either ID network 

Not getting calls and unable to make calls on my Apple 16 Pro phone. Is there a problem? 

Cannot make or receive calls at all

We're in B61 0RB and can't make calls on either of our phones. Is there an ID outage?

Elpse help me can't make outgoing calls

Hi , has anyone else been given the unlimited data loyalty add on ? If so does the unlimited data show in the ID App? When I upgraded I was given the unlimited data loyalty add on instead of the 10gb a month that came with the contract, however my ID mobile app only shows I have 10gb a month, and this is after about 5 weeks of starting my contract that it's still only showing 10gb of data.

I want to change my id new mobile number to my old one because at the moment my new one is on a unlimited plan for 2 years. I recently changed my OnePlus 2G to a Google Pixel 8a but when I changed it gave me a new number instead of keeping it to my old number.  I am still on the same provider Id mobile. 

My new iPhone will not receive authorisation code texts from banks sent for security purposes although I can receive other texts and phone call on my number

I am writing to request assistance with blocking withheld numbers from calling me and having these calls automatically diverted to my voicemail.I understand that this requires contacting my network provider to implement the change. However, I’ve found it extremely challenging to reach ID Mobile’s support team. I’ve spent over 30 minutes navigating your support options, only to find none of them relevant to my issue. It’s become increasingly frustrating, as there doesn’t seem to be an accessible way to contact a live chat agent for support.For context, I intentionally use a traditional “brick” phone rather than a smartphone. This is a deliberate choice, but it does mean that I rely on simple, effective solutions for managing my calls. Although I have a brick phone, it has features that some of the smart phones don't. Unfortunately, I receive a high volume of cold calls due to my number being publicly available in the past for work purposes, which is why this issue is pa

Hi I searched but I couldn't find any information on this. I'm interested in a Pixel 9 Pro XL and I have a Pixel 7 Pro to trade in. I see the trade in offer of an extra £200 mentions "eligible handsets" but doesn't elaborate on that. Is there a list of models that are eligible or does this just mean the handset needs to be working and have a trade in value?The offer also mentions completing a claims form, where clicking the link supplied just takes me to the website to see a trade in value with no mention of the trade in offer. Is this offer applied automatically?

Hi all I have just ordered my upgrade and it states for me to put my current SIM into the phone. I want to change to a new number, how do I do this? Thanks,Sarah 

Hi, I require written confirmation of blacklisted device with imei and also proof of usage with the device make model imei and first and last date the device was used. Unfortunately I have lost my phone and my insurance company require the above information. Thank you 

My sim card stopped working 

Please, tell me about my order deliver 

Hi, I purchased my pixel 8a from you in October and as part of that I was supposed to get a £100 Currys voucher, but I haven't received anything?Cheers 

I purchased a contract and was supposed to receive a £40 Currys voucher I have not my contract was taking out 8/11/24 with the order number 136486268 was an iPhone 14 when will I receive this??? Cherisse ridley

Hi i’m just wondering how i can keep my old id phone number after an upgrade 

i don’t remeber the details of my account such as the date of birth i’ve used but i need to change the billing to a different bank account how do i do this

Received this….  Network Provider  Voicemail  then a call button.  This voicemail message cannot be deleted  delete. My “ real voicemail” msgs says I do not have a voicemails.  The red  button  will not delete.Any advice, help  I would be very grateful. 

I purchased a Pixel 8a on the 10th December through the website Mobile with your company. It said this included a £100 Currys voucher.  However, I have not yet received it, will this be in February or up till Jan 27th? Could you please let me know how and when I can expect to receive the voucher as I haven't had anything about it? 

My SIM only plan is due an upgrade on 22nd of February but would like to upgrade early to a new contract with an iPhone , I can't see anyway if doing this, no phone number to call, no email to email , live chat is a waste of time. I am inclined to let this plan run it's course and cancel it in February and get a new deal with the phone somewhere else but don't really want to if I'm honest as I've not had any issues with ID mobile other trying to get to actually speak to someone..

I have recently had my pay date changed from me d month to end of month m aning I now get paid after by ID mobile payment is due. As a result my service has been restricted. Text message provides number to ring to discuss yet I cannot ring as my account has been restricted. What can I do/where can I go for help with this if I cannot call.fromy phone?

So I signed up for a new iPhone to replace my ten years of O2 loyalty via mobiles.co.uk. Order was placed last Monday and I put my PAC code in requesting cutover on the 20th. Simple. I did the same for my daughter a couple of weeks ago and smooth sailing.My number hasn’t cutover yet, 22:55 now, I have tried registering for an account with both the ID number and my O2 number and the O2 one is unrecognised and I kept pressing resend every time the ID one timed out. Given up with that now. Sent a couple of texts from otther numbers and they worked fine.Is this normal behaviour?