Getting started with iD.

My old provider used to still showing in phone settings even though I had a PAC and I have been given a new ID number

This seems a recurring theme which is a concern. I transferred with an E sim from 02 to ID mobile. The data works fine. I can’t make calls as there is no ID mobile showing on network list and it's just stuck on 02.   I haven't got any help from the BOT. Phone is I phone 12 pro max. 

I am new customer I ordered sim online but not received any message for delivery or any reference number for courier

Hi, I have just got a new SIM card and the PAC transfer got sorted yesterday. It says I have 4G but I have no signal anywhere around my house. This means I can’t receive phone calls from people. I live by myself so I don’t have the option of using anyone else’s phone. I’ve tried the things you have suggested in other people’s problems.

I am new customer I ordered sim online but not received any message for delivery or any reference number for courier

Hi I’m new to ID on a sim only monthly plan.I Have uploaded the supplied QR code onto my phone as instructed. This was yesterday and I have yet to be connected. Have I missed something or have I done something wrong?Please advise how long it usually takes to connect. I’m still using my old network O2 sim for now.Many thanksIan

Hi, I  have an old iPhone that I am switching the number to my new ID iPhone. I want to transfer all the account details, apps and messages to the new phone, but do I need to set it up before the number switches, and then transfer, or should I wait until the switch has competed? I  don't want to lose messages etc.Regards MCL

I have got a new contract with ID mobile but I want to keep my number from O2. I have already set the phone up but transferred my O2 eSIM to my new phone just so I could set things up quicker. Now I need to do the PAC code but when I try to log in on the ID mobile app, it is asking me for the phone number on the account to send a confirmation text which is the one ID Mobile have given me but obviously I’m not going to get a text because I didn’t set that number up. What do I do now?

Hello, I have recently bought a new SIM card from ID. When I try to register it and enter the number from the card that I just opened, I receive a message saying that it is already registered and that I should use another number. I also tried changing the number by entering the PAC code and all required data, but it still does not accept it. Could you please help me solve this issue?Thank you in advance. Best regards,Dawid Dudek 

I got an email that my iD Mobile switch is clomplete, but it’s still not working

I received a physical sim yesterday to switch from Three to ID, keeping my existing number. I have an email from ID to say the switch is complete but I have no signal - have restarted phone, re-inserted sim, but still nothing 

I see there is a 90 day waiting period for adding a new contract.  It’s a little frustrating as i was hoping to move my family mobiles over.Is it just for a  second phone contract?  Can i still get two new sims form iD and move them over from my current provider or do i have to wait for that too? 

I have joined Idmobile from another provider. I have received email to say that activation has taken place but I have no network. I went to app and they said I would receive a text but nothing has come. I've tried many times and followed various solutions but nothing has worked. Phone is a Samsung Galaxy S22 Ultra. Is there anything I can do? 

My pac code was meant to transfer number today but has not happened. What should I do? 

I have been using my new sim and old number for a week now but my provider called me today and registered my number. Just after the call I now have no service at all

First you get the Bots, but then Live agents also appear like bots, sort of generic responses. 

I’m currently in the process of switching my family (3 of us) from Lebara to ID Mobile, we’re retaining our existing numbers using PAC. 1 SIM number is planned to change over Monday, the other 2 SIM numbers change  over on Tuesday.I received the SIMs today, is there anyway of correlating the new ID mobile SIMs with the old Lebara numbers?  There’s nothing in the email chain that tells me which SIM is which.(ID mobile plans were purchased via mobiles.co.uk). Another issue I have is that ID Mobile emailed me a ‘Let’s Get Started’ email for only 2 of the 3 SIMs, these emails includes the new mobile phone number, and a ‘Customer service PIN’. Does it matter that I don’t have Customer service PIN for the 3rd SIM? Thanks!

Hi.My number was due to port from O2 to ID Mobile yesterday, but the transfer has not happened.When I look at the Plan / Switch to ID Mobile section of my account, it says “Work in progress!You're currently viewing the plan for 07449….., which already has a pending switch request.”I am concerned that the transfer wont happen and I will miss the no-fee transfer window from O2.All necessary information was provided when I purchased my bundle from ID Mobile i.e. old number / PAC code / new number / transaction number.Any support would be greatly appreciated. 

RCS chats problems has not accepted transferred number. I verified the number and it is stuck on setting up.

I got my ID mobile sim over a month ago but was out of the country for a month and can’t get a PAC code now. Is there a way I can switch to my old number? 

I was given a date of 10th of November for my daughter’s phone number to change after submitting a PAC code and starting a new contract with ID Mobile. This has still not changed? Can you give me advice?

Hi folks, I placed an order with iD but received an email to say that my phone will not be delivered until around mid-December.I was trying to find out if it is possible to port over sooner than this by getting my SIM in advance? This is to avoid the PAC code expiring from O2

I switched my number to ID using a PAC code, I've been told it is complete and have restarted my phone. But I am still not receiving texts

I switched my number to ID using a PAC code, I've been told it is complete and have restarted my phone. But I am still not receiving texts

my phone still doesn't have my old number, despite it being the day after the transfer should have happened, AND this email from yourselves. yes i have turned the phone off and on again.  Your switch is complete. Hi Andrew, Good news! Your switch to iD Mobile is now complete!