I've just received my sim  will my old number transfer when I insert I to the phone ,I used the pac code on checkout from the application to join I'd mobile.8

when I get to the last step of the basket, the place order button doesn't work. I can see the contract detail, payment details etc… Does this mean it hasn’t gone through?

I have switched my phone recently...not able to make calls . Please advise 

I'm looking to switch myself and my partner from EE to id mobile. Can you have multiple pay monthly Sims on one plan? 

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I received my E SIM on an email, but I can’t download. I have an I Phone 11 and the instructions on the email do not correlate to what appears on my settings. Now my messages and phone calls don’t work. 

Hi, you sent an email asking that I change my pin. I followed the instructions to do so but receive no SMS (9 digit number). So cannot change my pin. My old mobile number ports over to iD today hence I tried to change my pin 

I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.

Hi, I can't see to find my email that has the QR code to set up new new esim. Is it possible to get a new QR code or the code for manual set up? Thanks.

where/how can I send my feedbacks,? Just joined 1month ago, Thanks            

I can’t find my transaction id anywhere on my emails like they tell me. Can someone please point me in the right direction of how to access it?

hi I have recently  join ID mobile recieved my new phone but there's  is a promotion  of Samsung air bud did not recieved  yet

I have just signed up for 2 sim only esims on the same account and used my PAC codes to transfer over my number. But how do I find out which eSIM is for which number??? My switch over is Monday and I need to set up my new phone but don’t want to get the numbers the wrong way round??? I can’t access an ID mobile account as my number isn’t registered with them!

PAC code transfer isn’t working 

I’ve switched over to ID today and received a text to advise everything has been completed and my number had been moved over.  Issue is my old sim is still active with my number I wanted to bring over to ID and the ID sim is active with the ID provided number  when I’ve switched before, the old service disconnects straight away. Any thoughts or am I being impatient with it being switch day. 

I put my sum into a TpLink mifi mini router but while it connects to the phone when I select the router and add the password, it won't connect to the Internet at all.  Is there a setting I have missed or something I need to do to get it to work? I have a Samsung S24 ultra and also I am currently in spain if that makes a difference. When the sim is in my phone it is working perfectly calls and Internet 

Hi, sending a message on behalf of my Dad. He scheduled his pac code transfer for yesterday and lost all signal from old provider at around 7am. He was told it could take until 10pm but he has woke up this morning and this still hasn’t transferred and he needs his number for work. is there anyone to contact or to speed up this process or see if their is a fault? thanks!

When the transfer is complete will I then have my original mobile number?

I have the right transaction number from my welcome email I have entered my PAC and old and new MSISDN I am getting an error message each time at the top saying it failed It looks like the service is down

I ported my number to ID mobile and imessage and facetime do not work.So i have tried numerous times now where i have:signed out of imessage / facetimeswitched off imessage and facetimedeleted network settingsrestarted phone, and switched the services back on and still nothing.I get “An error occurred during activation. Try again.” Works fine with email but not my phone number so know its an ID mobile issue trying to connecting to apple system, before it was trying to activate as would see a spinning sign next to my number but now it just fails activation immediately.I also asked for a new e-sim but that also did not fix the issue. I have raised a ticket with ID mobile but its been 3 days now and no update.  I have seen other threads with similar issues, like this one:  I told the customer rep that this person sooper got tech support to fix this issue and they managed to resolve it, took some time to get them to raise the ticket which they did, but unsure what to do now, has anyone man

Hi! I’ve requested to switch from Lebara to id Mobile via PAC and I’ve linked the bank account to id mobile, but apparently I’ve not received via mail any information… how do I know “where” is my number? Is ID mobile doing the switch or not? Is there any customer support? Thanks.

I have a s24 phone it is not charging properly ..it goes off and on charge when cable in. I have tried different cables 

Help.A while ago I experienced issues with my mobile phone ‘IIIF150 Raptor’ - this isn’t on the iD Mobile compatibility list. Despite my old Three PAYGO SIM working fine (same network?) on both VoLTE and VoWifi.See: I wasn’t too worried at the time as I rarely made / received calls. Problem is that now I have been diagnosed with cancer (Lymphoma cancer and bowel cancer - 2 separate cancers how lucky?) and am now receiving chemo and soon surgery.I now need to keep in contact with consultants, doctors, and Macmillan nurses. My phone only works in around 1 in 10 calls on VoLTE, and not at all on VoWiFi. This is a right royal pain in the butt.I’m on a 2 year iD contract that started in December 2024. Surprisingly, the fact that handset compatibility is such a big deal for iD there was no warning about compatibility when I took the contract.In our family we have 2 other iD SIMS that my wife and son use - their handsets are compatible - so these are fine.Since Three can mange VoLTE and VoWif

I ordered a phone and 24 month contract last Thursday. I entered my billing details (home address) and delivery details (work address).  I got a notification on Saturday that my order was being delivered, an iPhone 16 Pro Max and received a subsequent email from DPD with the pin code. I then noticed that it was being sent to my billing address and not the delivery address as requested. I wasn't home on Saturday as I was away for the weekend but I notified my husband and gave him the pin. He said he had to go out at midday but would collect it if he was home.When midday arrived and he wasn't home I checked on the delivery and it said my delivery was number 165 and the driver was on number 40.So I rescheduled the delivery and paid DPD £4.99 to deliver on Tuesday between 12 and 6pm, when I  knew that someone would be home to collect it. DPD still attempted to deliver the parcel and asked a resident in another flat for the pin code. Of course they didn't have it. So it got returned to the

I’ve ordered a new eSIM, part of the purchase process is PAC code which I submitted. I like the new number I recieved from ID Mobile. How can I cancel the PAC code to keep the number provided by ID mobile?