Getting started with iD.

Just bought an additional phone and want a PAYG SIM deal but trying to sign up it assumes I want to switch my current phone. I cannot see an option just to buy a new deal. Frustrated as deal ends today

I have been sent an email with austerity a QR code - none is displayed!

Hey there. I’ve just moved to the UK from Australia on a working holiday and trying to purchase a 250gb monthly sim only plan, however when i try to go through and purchase it, it requests me to enter 3 different residential addresses that i have lived which I don’t have. Am i able to get this plan without that information?

I am trying to activate a new SIM. In order to do this I am being asked for my ID mobile number / name /D of B. The number accepted here is the new ID mobile number and a code is being sent to that. However, I am not looking to use this new number as I am doing a SIM only transfer and keeping my old number. Therefore I cannot access the code and cannot seemingly make progress with the process. Please advise.

Hi - I have moved my son’s mobile to ID and the mobile number on the Welcome email is incorrect. It is correct on the invoice PDF but I can’t register his mobile number as I get the error message that details don’t match when i try to register using his actual mobile number (the one on the invoice and the number used to purchased the monthly plan) Can you help me register his number?

Why do you need separate logins for you idmobile account, your refer a friend account and the community account. Surely this should all be part of one login for your account. Who designed this?

Hey, transferred my number over got a text from ID to say it is now transferred. whent into iPhone-phone settings and try to change it there and it keeps going back to the number I got at the start of the contract any help? iPhone 14 three to ID

No welcome email can transaction number er be provided?

Hi, I’ve followed the instructions of updating my number in the phone settings as I have no signal and I’ve transferred my number over. I go in to update the number and save but it reverts back to the old number, how do I get it to save my number? Thanks

I submitted my PAC code when i ordered my phone last week (25th May) and requested a switch for Tuesday 28th May. Nothing has happened and my phone still has the ID Mobile new number. When can I expect to get the old number on my new phone? I can’t seem to track it anywhere - I have a Tracking switch ID - but no idea where to track it? Tried the chatbot but that is all automated and just tells me to do what I have already done. Please can you help?

I have just transferred my number to ID mobile whilst I am in France but I checked first that that was OK and that roaming is included. Yesterday I was getting call failed and today it just cancels the call without trying to connect. I have checked all my settings as advised and they are correct. Anybody got any ideas?

Did anyone actually receive one. Both my wife and I never did.

I've waited a couple of months before installing my iD simm and it's not working. Does it 'time.out' if not activated within a certain time. The simm is for my elderly Dad with Alzheimer's and I've just ported his old number so his old simm is not working either!!! Advice please

Hi, I am new to id and requested a PAC number to transfer my old number from SMARTY to use with id. Did this over the weekend and because of the bank holiday was told it would be yesterday, the 28th that it would move over. I’ve had no word of this being done yet and still having to cart about 2 phones lol. Can someone help with what I should do next? Thank you

Hi, I have recently joined ID and have submitted my PAC code to transfer my number over. How long does this normally take because it said it would be done on the 28th and it still hasn’t been done. Thanks Chris

I have tried my SIM in another phone and it is working but when I put it back in this phone it's not working

I’ve just joined Id and need my mobile number

wont let me go to upgrade page on website keeps saying visual force error

i’m trying to keep my number. i didn’t give my pac at the point of transaction. now error message comes up. is there anyone to talk to?

I’ve just switched to ID mobile, and when I try to enter my PAC code to switch my old number onto my new SIM, it just keeps telling me somethings gone wrong, I’ve tried quite a few times now so I’m not sure what to do.

How do I get to the live chat please

Anyone else's app not opening? I've deleted, reinstalled but will not open. Just freezes

Hi I have tried to switch my old number to my new but keep getting error message

Hi Just taken out a contract with ID Mobile and submitted my PAC Code, etc in the process. When I picked up the phone and SIM card from Curry’s yesterday (20th) afternoon, I left it until this morning (21st) to insert the card and configure the phone. I’ve now heard from my old provider that my contract is cancelled. ID has sent me a text saying that they’ve got my request to switch number but it says that my switching date was yesterday (20th) and they’ll send me a text saying when it’s done. No text yet. Do I just wait? Or do I need to resubmit PAC code request as the switching date they announced was actually yesterday?

I have had so many problems with my old number transferring over to my new ID contract. I have had numerous conversations via the live chat system and was reassured that this would be put in place two days ago, but I’m still waiting. I would like an update on what is happening with my old number as this has caused so many issues for me.