Getting started with iD.

No welcome email can transaction number er be provided?

Hi, I’ve followed the instructions of updating my number in the phone settings as I have no signal and I’ve transferred my number over. I go in to update the number and save but it reverts back to the old number, how do I get it to save my number? Thanks

I submitted my PAC code when i ordered my phone last week (25th May) and requested a switch for Tuesday 28th May. Nothing has happened and my phone still has the ID Mobile new number. When can I expect to get the old number on my new phone? I can’t seem to track it anywhere - I have a Tracking switch ID - but no idea where to track it? Tried the chatbot but that is all automated and just tells me to do what I have already done. Please can you help?

I have just transferred my number to ID mobile whilst I am in France but I checked first that that was OK and that roaming is included. Yesterday I was getting call failed and today it just cancels the call without trying to connect. I have checked all my settings as advised and they are correct. Anybody got any ideas?

Did anyone actually receive one. Both my wife and I never did.

I've waited a couple of months before installing my iD simm and it's not working. Does it 'time.out' if not activated within a certain time. The simm is for my elderly Dad with Alzheimer's and I've just ported his old number so his old simm is not working either!!! Advice please

Hi, I am new to id and requested a PAC number to transfer my old number from SMARTY to use with id. Did this over the weekend and because of the bank holiday was told it would be yesterday, the 28th that it would move over. I’ve had no word of this being done yet and still having to cart about 2 phones lol. Can someone help with what I should do next? Thank you

Hi, I have recently joined ID and have submitted my PAC code to transfer my number over. How long does this normally take because it said it would be done on the 28th and it still hasn’t been done. Thanks Chris

I have tried my SIM in another phone and it is working but when I put it back in this phone it's not working

I’ve just joined Id and need my mobile number

wont let me go to upgrade page on website keeps saying visual force error

i’m trying to keep my number. i didn’t give my pac at the point of transaction. now error message comes up. is there anyone to talk to?

I’ve just switched to ID mobile, and when I try to enter my PAC code to switch my old number onto my new SIM, it just keeps telling me somethings gone wrong, I’ve tried quite a few times now so I’m not sure what to do.

How do I get to the live chat please

Anyone else's app not opening? I've deleted, reinstalled but will not open. Just freezes

Hi I have tried to switch my old number to my new but keep getting error message

Hi Just taken out a contract with ID Mobile and submitted my PAC Code, etc in the process. When I picked up the phone and SIM card from Curry’s yesterday (20th) afternoon, I left it until this morning (21st) to insert the card and configure the phone. I’ve now heard from my old provider that my contract is cancelled. ID has sent me a text saying that they’ve got my request to switch number but it says that my switching date was yesterday (20th) and they’ll send me a text saying when it’s done. No text yet. Do I just wait? Or do I need to resubmit PAC code request as the switching date they announced was actually yesterday?

I have had so many problems with my old number transferring over to my new ID contract. I have had numerous conversations via the live chat system and was reassured that this would be put in place two days ago, but I’m still waiting. I would like an update on what is happening with my old number as this has caused so many issues for me.

Hi there! I have just joined ID and would like to keep my old number. So I just tried to add my PAC details to the ID PAC page, and after attempting a few times - a red notification keeps popping up saying that it had issues with processing my code and if it has been processed then I’ll be contacted within a few days confirming my mobile number hasn’t changed. Please can I check if these details have passed through and that my ID sim will change to my old number? Thank you very much! camille

Hi there! I have just joined ID and would like to keep my old number. So I just tried to add my PAC details to the ID PAC page, and after attempting a few times - a red notification keeps popping up saying that it had issues with processing my code and if it has been processed then I’ll be contacted within a few days confirming my mobile number hasn’t changed. Please can I check if these details have passed through and that my ID sim will change to my old number? Thank you very much! camille

Hullo I have 2 old numbers on 2 business cards. I would like to use these business cards. Neither of these old numbers which I used to have are in use anymore. Is it possible to have SIMs with IDmobile which have these old numbers pls, without a PAC code? As I don’t use them with any networks. Anna

Hi, I referred a friend in November 2024 and we both received the emails about reward pending. I checked the reward dashboard and it still shows as pending despite myself and friend have paid more that 4 to 5 months of bills. Can you please let me know when we will receive the award? Thanks.

Hi, I’ve been switched to ID Mobile and tried to submit PAC but my old number hasn’t been transferred. Help…

Today my EE Number is meant to be swapping over to ID. do you know how long this is going to take ?

I have recently switched to ID and used PAC to keep the same number. However the phone is running from my new number and my old number and people are receiving texts from a new number. It lease help!