Getting started with iD.

My previous number was supposed to transfer 4 days ago to my new iPhone 13. I don’t think it has because I still cannot make calls or receive any texts. This is making logging into apps difficult as I can’t receive OTPs. I’ve tried restarting my phone but no luck. Please could a member of the iD staff look into this? Many thanks

My phone is supposed to be switched to ID Mobile today (SIM monthly plan) with my phone number from Three being kept. I have inserted the ID Mobile SIM in the phone. I have had a text from ID Mobile telling me my bank has cancelled my direct debit which I set up with the order for the ID SIM - there is no record of this on my bank account. I have just had to set up an ID account using the ID SIM number (which I don’t want to use) and have paid the first instalment as a one off. I don’t want to set up a direct debit again until I know I am being switched to my old phone number. What do I do?

I’ve had confirmation that my switch to iD using a PAC code and an e-sim has been successful. Except it hasn’t as my old service is disconnected & I have no mobile service now. The settings just show ‘web’ as opposed to iD and my e-sim details. I tried to load the e-sim again but it says it’s now expired. I’ve turned the phone off and on, but no joy. Any advice please?

Hi i have joined ID and gave my PAC to port my old number. However on the online form it asks for a Transaction ID. I don’t have any paperwork or “welcome to” correspondence. how do I get this ID number to complete the transfer?

I'd like to advise my pac code

I am trying to log into the app to set up a pin but no matter how many times I retry, I keep not receiving anything. My number is definitely correct. Any help?

How too claim my vouchers

I want to get a SIM but keep my number. I ordered a SIM with a 24-month contract from you. Do I need to wait for the SIM and then do an exchange with a PAC code?

Good afternoon, I originally purchased a phone through ID Mobile on the Three network but wasn’t fully satisfied with it. Within a day, I cancelled the contract to return the phone and opted for a different model. I also requested a new SIM to keep my original number. When I cancelled the first contract, I was informed that the porting of my original number would also be cancelled, and I would need a new SIM for the current phone, which I received. However, there seems to be some confusion, as I recently received an email stating that my number has been ported, but it appears to be linked to the first phone I returned, not my current one. I’m now unsure of how to proceed, but it’s important that I retain my old number. Could you please advise on how to resolve this?

Hi, Today (9/10) is my switch over to iD day. I am taking my old number with me. This morning (10.20) I received a text from my old provider saying that they had switched off my old phone number with them. So far so good. Now (1.12pm) I haven’t received my text from ID telling me that my old number has transferred over to ID. Should I be concerned? Thanks

Hi - I’m currently switching to ID and I’ve been given a PAC code (yesterday) by my current supplier which is valid for 30 days. Unfortunately - the message I receive on the ID switching site is: ‘Your PAC code will expire before we can process your switch’

I have switched provider to ID mobile. I sent the PAC code in and received a text to say my number had switched to ID mobile and to restart my phone. I have restarted my phone many times since receiving this text but still cannot use my phone, except if i connect to wifi. There is a link to the text to connect to if i have issues with the phone but this connects to a generic id website which is not helpful. Can anyone help?

In transferring data from my old iPhone to my new iD iPhone I was asked to accept the latest IOS update which I did. It was taking over 2 hours to instal. , so I switched off then back on and my screen has said “reconnecting” for the last few hours. Can you help

I am trying to register my number onto my account but the website is not recognising my ID number, does anyone know how I can resolve this?

iPhone 16 pro ordered via ID mobile, received phone and sim however sim does not work in the phone. Upon going through the chat system I found out that the phone I purchased through ID mobile isn’t compatible with the sim. I don’t want to pay for a product that I am unable to use, so where do I go from here?

Transfer number from previous network. I have the PAC No and transaction No however when I enter the information I get the message “We've tried to process your PAC, but there is an issue with the information you've submitted” . I have checked and the information is correct

The ‘my number’ is showing in phone settings as the phones sim number and not the number I brought with me to iDMobile on a new iPhone 14 contract. Some texts are delivered but say that they haven’t been. Others are not delivered at all with the same message. Also some texts look as though they’ve been delivered, but have not been received by the other person. My number is being shown on recipients phones as the original sim that came with this iPhone and not the number I gave to iDMobile with the PAC code when transferring. I’m about sick of all these glitches and would like to know about cancelling the contract.

I've had an issue with my email, and can't find the welcome email with my transaction number. I need to transfer my old number ASAP. please help

Hi- I need to try ID first to see if I get satisfactory coverage in my area where BT/EE are failing me. Can I get a SIM first to try and if its successful then port my number over at a later date?

I bought id mobile yesterday and my calls and texts are working and my number is going to be switched on the 4th however my data is not working despite it saying in the app that I have 50GB. Any help available?

Hi, I can’t find my welcome email with transaction ID. I urgent;y need to switch my old number over. thank you

Hi, I am trying to submit the details of my transaction ns PAC code on the switch page and get an error. “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Can someone please help! Thanks

Can anyone help? I have a PAC code but I can’t find the email with a transaction code.

Recently set up new iphone 16 and have scanned in my QRcode for my E-SIM but network not there yet although background apps still loading Is there something else I need to do or is there a time approx for network to enable. I have received email to say thanks and that new plan is now active on SIM

I paid for a contract asked for paper work to be delivered the paper work has come that is the agreement but the phone isn’t here what should I do