Is there a period of time to wait, in order to claim the freebies from Honor? I received my 400 pro yesterday and the link did not work

When I text my email address is coming up on peoples phones not name or number.also in mobile service in settings, I have Charleen’s iPhone account and primary, if I’m on one of them (can’t remember which) I can’t make calls!! Please help me!!!!

I'm new to ID Mobile and I'm having a problem trying to view a website. I have a dual SIM phone and my other SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

How do I transfer my phone number from my ID Mobile SIM only plan to my new ID Mobile phone contract please? I did not buy the phone and package as a formal upgrade as I got a deal online so the new plan does not show in the app/ my account. Additionally I do not have the original SIM card that came with the phone. I got a replacement SIM from Currys. i already transferred content of original phone to the new one but now cannot make or receive calls or send texts on either phone unless online eg via WhatsApp.  I need a phone for work so am desperate! Thank you in advance.

HiAm at my wits end please can anyone help.1. Started a new contract with iD moving from 02. Given a pac code and esim. Followed steps correctly.new phone good to go  2. Realised we were still on 02 network, ASWELL AS iD!! Paying two contracts. Using 02 network predominantly.  3. 02 have now provided us with a new pac code. 4. I can't use the new PAC code as we don't know the transaction number, so can't go any further. Can't speak to anyone to help. Tried calling and they're unhelpful. Referring us to 02/Curry's / and going round in circles as they refer us to iD!!! Driving us insane. Please please if anyone can help us find a way of getting round this transaction number i would be so grateful.

I’m setting up a new phone and have transferred network from O2 to ID 3 .  When attempting to login to banking apps, they’ve sent One Time verification codes and I haven’t received them.  Other personal Text messages are coming through fine. All apps are set to ON on for notifications etc.  I’ve got a decent signal , I’ve shut down phone and restarted …. Feeling a little frustrated .  A new physical Sim has been used and number transferred.  How can I access my Apps ?   Would very much like this resolved ASAP !!!  Thank you 

Hi, my phone number was meant to switch from my old phone and network provider to iD mobile on my new iPhone 15 on 17th July 10pm. But the number has not switched and I cannot access my number on either phone.I have tried to manually reset the network settings and change my phone number through iPhone Settings but it hasn’t worked.My new phone is an IPhone 15 iOS 18.5, and I opted to use an eSIM.

I have been trying to set up voicemail but every pin I try is unacceptable. They have been been mostly 4 or 6 numbers which would mean something to me but not simple things like  1234 etc.  What am I doing wrong.

I am trying to register my id mobile number they gave me even tho i wanted to keep my old one. But when i type it in it says a code has been sent to my number but my phone hast got a sim registered or a network yet 

Hello, I have been trying to redeem apple offers. The link on the email does not work. It says UID Missing or incorrect.can you please resend the right link please? kind regards, Hiroko 

i have set up a new account on 15/07/25 and asked for my old number to be ported over on 13/08/25 which is when my contract expires with my previous provideri haven’t received my new sim card yet but on 16/07/25 i received a text from my old provider to say my contract has been cancelled and i now have no phone or datai can’t set up my new account as i can’t receive the text message and i am also having to pay my old provider extra costs as my contract has ended before it expiresi was advised to get a blank sim card from Curry’s which i have got but when i try to activate the card i am getting an error messagehow can this situation be resolved?the ID mobile sim for the new account isn’t arriving until 18/07/25 so that would mean i would be without a phone for 3 days , this is totally unacceptable and if ID mobile had ported the number over when asked too this wouldn’t have happenedthere is no customer services number to actu

I just switched to ID eSim pay as you go but can’t see anywhere how I can keep my number, is this automatic?

My sister doesn’t have her own bank account but has an email address. My self I’m already an ID account holder with one mobile number in my account. How should I go about creating an account for my sister? If I create her account under her email address and name, will I be able to pay her bill monthly with my own bank account?

I don’t know how to resolve this issue as the only thing that happens when I enter all the details is an error message prompting to check if the details are accurate. What should I do?many thanks in advance

HiAt the end of last week I signed up to an iD mobile contract. I had to wait a fair while for the Sim to come, but when it did, it’s all Vodafone brand. I know the 2 companies have merged, but I do not want to put the sim in my phone and activate a second contract with Vodafone!!It’s been about a week now, and I have been unable to use the iD contract I am being charged for :(Can someone help- should the sim card that was sent clearly be branded as iD mobile? Or is this because the companies have merged?! There doesn’t seem to be any way to contact them for help :(Thanks

Hello,  I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check.  I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score.  I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt.  I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why. I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone.  thank you

Hello,  I am currently on a Sim only deal with O2 on my iPhone 11. I am looking to upgrade and went into Carphone warehouse to try and buy the iPhone 16 with a ID mobile contact. I was declined in store as I failed the credit check.  I was unsure whether or not my details were put in wrong as I’ve never been denied credit. I did a credit credit myself which showed excellent on the score.  I have never been in debt or have any reason to have a bad credit score. I have never missed any payments with O2 or any other direct debt.  I tried to order the phone and set up the contract through Carphone warehouse online and again it failed the credit check with ID but they did not provide a reason why. I am just wondering if this matter can be resolved somehow? I would really like a contact with ID and get a new phone.  thank you

Recently changed to id mobile,old network switched phone off.Cannot connect new phone to id mobile,asks for email to send code no code sent asked several people to do this,they still have no joy.Ready to cancel tomorrow if no joy.

I recently switched to iD and brought my phone number with me. I followed the correct steps as instructed to set up the eSIM and iPhone 16.So far everything works fine…except sending sms messages. I can receive these but cannot send messages to non iPhone users. I have followed all advice I could find I. The community boards and wider searches but to no avail, including resetting the network.Does anyone have any other ideas or suggestions as to how to fix this matter? It is causing quite an issue and makes my phone “not fit for purpose” in my current situation.  Thank you for your help in advance.

Ordered two new SIMS for each of my daughters. Input the transaction code, PAC Code and relevant phone numbers for the first SIM with no problems.Second SIM I did exactly the same with all relevant details and I keep getting error messages. I have double checked the information I have input and all is accurate. How can I proceed? 

I am switching to ID mobile, but customer support is terrible, and you can't find any contact point at all. You are just shooting in the air. I am quite frustrated. I want to retain my old number, but there is no instruction provided for that; instead, a new number has been given, and I can't log in with the new number as I want to retain my old number. I cannot find any customer support number to call. Quite disappointed to have chosen ID mobile over O2

I have just got a new contract with your company. I cannot use this phone because the coverage is Useless and I can’t use my phone to call or text. 

I currently have 4 numbers with Vodafone and want to move away but I can only seem to order 1 SIM at a time, how do I get round this or do I need to go through the process 4 time? And can that be done on one account or would I need to set up 4 accounts?Thanks 

How do I open a chat live session

Hello,  when I signed up for my contract with you I agreed to return my old phone for cash back (trade in). However I’ve not been sent a box or any details for how to do this. Can you help?  thanks, Megan