I received a sim which is not working. I don't know the phone number so I can’t contact anyone through the chat box or automated phone system. Could someone please help?

I have an i d mobile SIM only contract on my phone. Then I got my son one using the same email. I am struggling to set his new e sim up and it is not showing on my account. Only my deal.I can't download his e sim as it's under my account and it won't work.

I bought a pay monthly sim-only.  I then tried to but a new phone on contract and wasn’t able due to being about 2 weeks from taking out the sim-only contract. Apparently ID mobile will only process a new order 3 months after a previous one. So I cancelled the-sim only (within the cooling off period), but my order on the new phone was declined again, apparently for the same reason. I was told by ID mobile customer support I may be able to process the new order after cancelling the old one but that they couldn’t guarantee it.I have another ID contract for almost 12 months with perfect payment history and a very high credit score. Am I still to be caught unable to take out any new ID mobile product until 3 months from that sim-only? Or could it just be a delay in processing?

I have just opened an account. When do I give my PAC number? I haven’t received an ID Mobile Number yet. 

I purchased an eSim today and it didn’t activate as I was in a poor signal area. Somehow the porting happened in less than a day on a Sunday and now I am without network. I would like to redo the eSim but it has been used so can’t be used again.

I have registered for eSIM but not received my email to activate 

Hi just wanted to know how long does it take for the same number to transfer onto my new eSim. I've recently just switched from o2 to ID but I'm wanting to keep the same number. I got my new phone on Thursday and it said something about the 2nd of September I'm not sure if that's when everything gets properly transferred which I'm guessing it is. But I want to keep my original number how do I know I've done this correctly?

Hi there, I recently joined ID. I received a barcode. But when I photographed the barcode to activate the eSIM, it said it wasn’t possible to activate the number. I’ve also tried to login or create an account. This also says that I don’t have an ID mobile number please could somebody help ? 

Ive received my Android phone and put sim in and selected my language but its asking for a qr code which is it

Hey all,I have been trying to find an answer to my question and hope the collective knowledge here can assist?I have an existing number on giff gaff, which I wish to keep the number on giff gaff and I wish to purchase an additional esim to use in Europe.  The outcome I am seeking is my giffgaff esim and telephone number remains the same, with an additional esim via ID mobile, that I can use when I am in italy for a few days.When I have gone through the sign up process, it appears that I only have the option to PAC or STAC, in otherwords, “move” my existing number, which I do not wish to do.Am I missing something here?With thanks,Chad. 

Just got 2 new iPhone 16s for my wife and I and moved from O2 to iD.Wife works in a school and can no longer make/receive phone calls or messages nor browse the internet within school premises.Trying to forward her ID number to another sim but failing when using the normal method. Enable Forwarding, enter number, press back, Forwarding switches itself off.Eventually got calls forwarded using **002*number* but if phone with ID sim is on, it rings there first. If that call is declined it forwards to the other phone.Am I doing something wrong?

I’ve received my SIM in the post and want to switch my old number to ID but don’t have a transaction number.  It’s not clear from the welcome information on the website exactly what you’re meant to do to set up you ID mobile account and switch the number. 

I want to register to the mobile id app but it says my details are invalid

Hi, I’ve received my “Your Direct Debit with iD Mobile has been setup” email. All the details seem correct, except that I’m expecting my old number to be transferred. Regards, John.

Thinking of getting a monthly SIM for the first time, will it roll monthly after month with the same deal, or will I have to sign up to a new deal every month?

I am unable to claim my free 3 months of Apple music as when I follow the link in the email, and then click the Redeem Now link on the Apple page that this takes me to, I get the message UID missing or incorrect 

How long does it take to activate my new e sim 

I received an email telling me that my activation would complete by 10pm tonight and my old provider would then no longer work.Well, we’ve passed that deadline and my old provider no longer works. Problem is thatI’ve not received any notification from ID mobile When I try to log on to my account it sends me a verification code, but my phone is not connected to a network, so that is not helping I don’t think I have received the sim, although I requested one Because I can’t successfully log on my phone is dead. No human available to chat until 9am.So far my introduction to ID mobile has not impressed me, If anyone out there can help me, I thank you in advance.

Joined ID mobile from Lebara, used a PAC to port the number.Old number was cut off around 8am yesterday Received an email saying that the transfer would complete by 10pm and I’d receive an email Received an email this morning (a day later) saying the transfer had completed Have received no eSIM Cannot load the Live Chat despite trying 5 different machines, every single browser that exists and every Incognito known to the human race Cannot sign up for an account as it’s decided to stick me in a loop of login foreverFinally found a number to speak to a human (which must be used only for complaints, which I clearly have here). Called them 2 minutes too late as they are now shut for the day.I need my eSIM. I’ve been without a working SIM for almost two days now. I need someone at ID Mobile to fix this.

Hello,I made two attempts to order a SIM card and I have received no communication whether the order went through. Please confirm whether my order has gone through and how do I know whether the order has gone through?Many thanks,Yosef Cohen

Recently updated phone and network however unable to change my temporary number on WiFi calling … help  

Hi, I need to talk to customer service, tried to switch from another network but there is some issue, please help 

Hello,I’ve just set up an eSIM on my new iPhone 16 Pro Max and I’m having issues with calls.I can receive calls. I can make some outgoing calls (e.g. to my wife), but others (e.g. to my daughter and to 7777/333) fail instantly with “Call Failed.” I’ve also been receiving JibeRCS verification codes that I didn’t request. When I turn off the “Travel Plan” option in my Mobile Service settings, the eSIM loses all service and I can’t make or receive any calls.It seems like my eSIM has only been partially provisioned, and is being treated as a roaming/travel profile instead of a normal UK line.Could you please:Fully re-provision my eSIM. Ensure my line is set up correctly for all outgoing calls and messaging services.Thank you.

I’ve been trying to redeem apple offers Tv/music/arcade, but like others on this forum im getting error UID Missing or Incorrect when i click the links on the welcome email. The TV Link was missing from the email and instead Mcafe for 90 days (Which i wont be redeeming) I’ve tried to resolve with chat, however they’ve not been able to help and im quite shocked at their responses.Firstly they said they cant help and that i need to try and resolve this issue with AppleThe second option was that they will cancel my contact and will refund what i’ve paid since joining.The third option was that they will give me 1 month credit on my contact, and not give me the offers. Does anyone know how i can get some help to get the working links for apple offers?I have tried the links on different browsers and different devices - Same issue. 

Have been sent a PAC number from O2, on the “let’s start”/”Switch Now” form, I enter the PAC, my old number to take, my new number assigned by iD and the Transaction Number in the email iD sent to me and the prompt I get is “We tried to process the PAC but there is an issue with the info you submitted, please check and try again”, but I have checked, double check and triple checked the information and it is all correct.