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Getting started with iD.

New to iD and have a question? Ask it here!

  • 342 Topics
  • 1,090 Replies
342 Topics
M
Newbie
Mraj3230Newbie
asked in Getting started with iD.
issues after providing PAC

I have provided my PAC no. so I can keep my old number. However an error message comes up saying there’s an issue! I’ve attached a screenshot of the message  

4
Tyler
iD Mobile Employee
2 months ago
F
Newbie
Fran500Newbie
asked in Getting started with iD.
Phone number not transferred from old supplier

Can’t make calls or texts (SMS’s). But can receive them.  No idea what’s happened with my daughter’s phone.  I set up the transfer online so have no idea what’s happened.  And I’m currently being charged by both ID and my previous supplier. Can anyone help? I’m disappointed I can’t pick up the phone and speak to someone.

6
Tom
iD Mobile Employee
2 months ago
L
Newbie
leonardobishopNewbie
asked in Getting started with iD.
No transaction number

Yesterday I activated my iD mobile eSIM and I want to transfer my old number from O2. I’ve already got my PAC code, however I need a “transaction number” to use the switching form. I’ve not received such a number in any of the emails from iD, other people say I’m supposed to get it in a “Welcome to iD” email but I’ve not had that either. I also signed up to the app and don’t see any mention of a transaction number anywhere.  I was hoping to be able to transfer my number pretty quickly so I’m not having to pay for two separate plans at the same time, but it seems like this is a common problem here and I’m not sure what to do now.

2
Tyler
iD Mobile Employee
2 months ago
Miki1985
Newbie
Miki1985Newbie
asked in Getting started with iD.
Google buds not receiced

I have recently ordered a pixel 8a which should have come with the Google buds but I haven't received them and there is no option to claim them as gift. Can someone help?

2
Tom
iD Mobile Employee
2 months ago
Tom Burn
Newbie
Tom BurnNewbie
asked in Getting started with iD.
new sim not working? no phone number with Sim

My new sim and phone came with no welcome email or phone number. Sim does not work in the phone ….looks like sim has not been activated but can’t activate it as don’t have the phone number for the sim

4
Tom
iD Mobile Employee
2 months ago
G
Civilian
Gazb101Civilian
asked in Getting started with iD.
safe search

I’ve turned off the safe search button and waited 24 hours and it still blocking my search 

1
Kash
iD Mobile Employee
2 months ago
H
Civilian
HannahrafterCivilian
asked in Getting started with iD.
how do i get my transaction number?

I have received the thankyou for your order but there is no transaction number for the PAC transfer? I’m using an esim 

1
Kash
iD Mobile Employee
2 months ago
Frann Ireland
Newbie
Frann IrelandNewbie
asked in Getting started with iD.
Transfer date passed and nothing happened

I gave my PAC code and was given today between 8am-6pm to transfer but nothing has happened yet. I also haven’t had an email confirmation that I submitted my PAC code, but I can’t resubmit as it says it’s already been used.Please can you help? I don’t want to be paying for 2 contracts.

1
Tom
iD Mobile Employee
2 months ago
W
Newbie
WeenNewbie
asked in Getting started with iD.
why is live chat never working during working hours?

I'm new to IDMobile.Had no welcome.Have no number.Old number not transferred.No way of logging in without a numberNo way of contacting IDMobile (live chat, email, phone or anything).Paying for contract with no number, or access to messaging, data or calls.No way of getting help for 72 hours.  Just managed to create login for hub, now. PLEASE WILL SOMEONE ACTUALLY HELP!

2
Matthew T
iD Mobile Employee
2 months ago
Pete2000
Rookie
Pete2000Rookie
asked in Getting started with iD.
maintaining contact whilst transferring to new sim (and retaining the old original number)

so basically I’ve got my wife to transition her phone and old number over to ID Mobile on a Sim only deal. Now she needs her phone constantly working as she gets loads of business calls through all day long. I recommended to her on the day of transition (with her phone number being temporarily unavailable) that we do call forwarding on her phone over to my own mobile number. That way she can just pick calls up from my phone while she is being transitioned over. Does that sound like a sensible possibility…or am I getting into a mess here because presumably I cannot “un-forward “from the old provider…as she will be with ID Mobile.😵‍💫😵‍💫thanks in advancepete

3
Tyler
iD Mobile Employee
2 months ago
C
Newbie
Callum JamesNewbie
asked in Getting started with iD.
wont let me make any calls or texts

I have just set up a contract and started up my phone and done the initial set up and it says I am not allowed to connect to this number with every number I try to ring including your customer service number, this also applies with texts

1
Lauren
iD Mobile Employee
2 months ago
Sara Costella
Newbie
Sara CostellaNewbie
posted in Getting started with iD.
PAC CODE

I have just ordered a sim only deal as my current contract has ended.  When ordering it did not ask me for the pac code to keep my old number and end my contract with old provider.  Are you able to submit this for me order number is ...

2
Tyler
iD Mobile Employee
2 months ago
Steve Erhardt
Newbie
Steve ErhardtNewbie
asked in Getting started with iD.
PAC code page gives error The requested URL was rejected. Please consult with your administrator. Your support ID is: 10294647463011408358

I’ve tried to submit a PAC code using different networks and different devices always I get the error message  The requested URL was rejected. Please consult with your administrator.Your support ID is: 10294647463011408358 Can anyone tell me what I’m doing wrong? Thanks  

2
Tyler
iD Mobile Employee
2 months ago
C
Civilian
ChrisMcCCivilian
asked in Getting started with iD.
ID have been terrible - what do I do?

Hi.  I am at a loss.  Last week from the Carphone Warehouse online, I bought a new sim-free Galaxy S24.  In the same order I bought an ID sim-only monthly contract.  The sim card was delivered but somehow the phone has gone missing.  For this reason, ID will not transfer my EE number to my new ID sim card, even though they have set up the direct debit, etc.  The sim card and the phone are two separate things, not linked.  If my number isn’t transferred by Thursday of this week I will lose my number.  I have spent several hours, three separate times over the last two days talking to ID mobile online help, but they are next to useless, with one disconnecting me after 90 mins.  I have had this number for nearly 20 years and do not want to lose it because of work etc.  Can someone give me advice on what to do?  The last person that I was talking to on ID mobile online chat, told me that I couldn’t speak to a manager.  I read a lot of bad reviews about ID and I am starting to wish that I ha

5
Tom
iD Mobile Employee
2 months ago
A
Newbie
aronsNewbie
asked in Getting started with iD.
old number

i am looking to get my old number activated  my id sim arrived today and it is not my old number it is a new number  can you please add my old number

1
Tom
iD Mobile Employee
2 months ago
S
Newbie
ssantosh75Newbie
asked in Getting started with iD.
How to Move eSim to a physical sim card

Hello,I received a Physical SIM card today, but I had already used eSim before receiving a physical SIM. Now I want to use physical SIM on my Phone. Can I deactivate eSim first or what? What should I do about that? Help Me !

2
Tyler
iD Mobile Employee
2 months ago
D
Civilian
DeductiveSharkCivilian
asked in Getting started with iD.
Apple TV Link not working

HiWhen I click the Apple TV free trial link in the email I received, it takes me to a separate page to redeem it. When I click the Redeem button, nothing happens - it doesn’t load up anything for me to actually sign up to the trial. Clicking the banners in my order confirmation email doesn’t work either - please can you advise how I can access this trial?Thanks

1
Tom
iD Mobile Employee
2 months ago
V
Newbie
VanessaRossNewbie
asked in Getting started with iD.
When I phone a number it tells me I have dialed the customer payment helpline.

Every time I make a call to any number in my phone it diverts to a recorded message on the ID Mobile Customer Payment Helpline - this is happening which ever number I dial so I cant make any phone calls. I can receive calls though. But I cant send texts.There is no amount outstanding on my bill - I have tried switching my phone on and off etc.PLEASE HELP

1
Tom
iD Mobile Employee
2 months ago
C
Civilian
Cameron_5601Civilian
posted in Getting started with iD.
need my trasnaction number

Hi I’m trying to transfer my number across to ID but on my emails there is no transaction ID

1
Tom
iD Mobile Employee
2 months ago
Krys Duncan
Newbie
Krys DuncanNewbie
posted in Getting started with iD.
New phone

Hi,received my new phone and contract don't know the new phone number!no service so I can't phone someone to find out new number so stuck with new phone I can't use.joke

3
Kash
iD Mobile Employee
2 months ago
StephGlover
Newbie
StephGloverNewbie
asked in Getting started with iD.
PAC code not working

I am trying to put in my PAC code from 3 but it is saying it will run out before it can be transferred. I've rung 3 and they have confirmed it is still in time for use and won't give me another PAC code.

1
Kash
iD Mobile Employee
2 months ago
Richard May
Newbie
Richard MayNewbie
asked in Getting started with iD.
Sim Card

I ordered a SIM card for my wife on the 29th May 2024 still hasn’t been delivered  (10th June) and I can’t find a way of checking if it has been sent? and appears to be no way to speak to anybody at ID mobile and Chat bot is rubbish 

1
Kash
iD Mobile Employee
2 months ago
C
Newbie
Collette68Newbie
asked in Getting started with iD.
voicemail

I am wondering if anyone can help. I have set my voicemail up, but Imy phone has been rung 3 times from family members and my voicemail doesn't pick it up? Thanks in advance.

1
Kash
iD Mobile Employee
2 months ago
P
Civilian
PeteriskingCivilian
asked in Getting started with iD.
wnat a physical sim not an esim

I am moving from another network and ordered an esim but now I see the phone is not esim compatible can I change my order to a physical SIM 

4
J
Newbie
2 months ago
M
Newbie
MarceNewbie
asked in Getting started with iD.
just switched to ID mobile.

Gave my PAC code when taking out my new contract and selected a switch date of 07/06/2024. Haven’t had my number switched and I haven’t had the “Welcome to ID email, that contains the transaction number to request a switch now.

1
Tyler
iD Mobile Employee
2 months ago
Terms & Conditions