Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network. We submitted a valid PAC which is valid for a further 5 full days, however we get the following message “Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.” We understand from the content on the link below, a switch should typically take 1 working day. There are a full 3 working days available to switch, so why are you not able to accept the switch request? We anticipate that all possible switch routes have been exhausted, therefore we simply need ID to promptly apply the PAC and complete the switch. We requested a new PAC via 65075 however the same PAC is provided on the basis it is still valid. There does not appear to be an option to request an entirely new PAC. If we wait for the PAC to expire in order to request an entirely new PAC, we will enter the new monthly billing cycle for our existing provider, meaning a full month will be paid with no option for a refund. We also do not appear to be able to claim compensation for the inability to switch, as we are unable to submit the switch via your app and simply receive the message mentioned at the top of this post. This is frankly very frustrating and laborious, when we had anticipated a simple switch. Please kindly advise how to proceed on the basis of using our current valid PAC, and not waiting for it to expire.
