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M19turnerNew
Contributor
Data roaming texts but not abroad!
I did put a message on here earlier but it has since disappeared and I can’t read the reply. i received two texts saying i was being charged for data roaming - but I’m still in the Uk on the Norfolk coast! I have never had this happen before. Please can I have some reassurance I’ve not been charged because I have not been away anywhere! thanks
Matthew TiD Mobile Employee
The festival phone guide you didn’t know you needed.Blog
It’s nearly festival season. And while they’re loads of fun, they can also be super chaotic, especially if you’re not prepared. So, we’ve put together some top phone tips and tools to help you get the best from the fest. Must-have phone accessories for festivals. Portable power bank. Festivals aren’t short. You’ll probably be there from Thursday to Sunday at least. And your phone’s battery will really be put to the test. So, packing a high-capacity portable power bank (one that’s at least 10,000mAh) is key. Then, you’ll be able to keep your phone charged all weekend, letting you capture every moment and stay in touch with your mates. After all, it’s easy to lose them in a big crowd! Look for one that’s lightweight and durable. Then you can carry it around without adding too much bulk to your festival bag. Waterproof phone pouch. Muddy fields, spilled drinks and rain are all part of the festival experience. Remember, we do live in the UK. So, you’re almost definitely going to encounter all three. A waterproof phone pouch is a great way to protect your phone from the elements. These nifty little pouches are designed to keep your phone dry (and most importantly, working), even when it’s absolutely chucking it down. They’re transparent too, making it easy to send a text without taking it out and risking a soaking. Make sure to get one that fits your phone snugly and has a secure seal to stop any water from seeping in. Phone lanyard or crossbody holder. Grab a crossbody holder or a phone lanyard to keep your phone safe. Sling it across your chest or around your neck, and it’ll make it way harder for any would-be thieves to try and nick it. And if you fancy a boogie – and plan to dance the night away – there’s less chance it’ll end up in a muddy puddle. Battery life hacks. Enable Low Power Mode or Battery Saver. Turn on Low Power Mode (iPhone) or Battery Saver (Android) as soon as possible. Both will help your phone to use less power, extending the battery life. It makes a big difference when you’re staying onsite for multiple days. Turn off background app refresh, Bluetooth and push notifications. The above are all convenient features, but they’ll drain your battery quickly. Switch them off to save some juice. You can always turn them back on later when you’re leaving the festival. Download maps, tickets and setlists offline. Do this one ahead of time. It’ll save data and battery power. Plus, having your maps and tickets available offline means you can access them without needing a constant internet connection - which is spotty at best at festivals. Keep screen brightness low and use Airplane Mode. Your screen brightness is another serious battery drainer. When you’re not using your phone, slide that brightness all the way down and use Airplane Mode, especially if you don’t need to check any messages. Then you’re guaranteed to have some power left to take a few videos of your favourite artist. Bring a spare cable. Even with a portable power bank, you’ll need a cable to charge your phone. And bring a spare one too, as they’re small and easy to lose. It’ll come in handy if one of your friends ends up in a similar situation as well. Emergency contact prep. Set up emergency contacts. There’s a good chance you might lose your phone. So, set up some emergency contacts on your lock screen, with a short message to go along with them. Anyone who finds your phone can then easily text or call your contact(s) and return your phone to you. Panic over. Save group numbers as favourites. It’s worth saving your group’s numbers as favourites for quick calling or texting. Use them when you get split up, and you’ll be reunited in no time. Agree on a central meeting point. Ahead of the big headline set, agree on a specific meeting point for your group and write it down somewhere – just in case you and your pals get separated. This might be a specific stage, a burger van, or a landmark that’s easy to spot from most parts of the festival. Then, if you do lose each other in the mosh pit, it’ll be easy to link up after. What3Words (W3W). Festival sites can be pretty huge, especially if you’re at one like Glastonbury or Reading. So, before you head off, make sure you download the What3Words app. It divides the entire world into 3x3m squares, each with a unique three-word code. This makes it simple to share your precise location with mates when you’re lost among a sprawling sea of tents. And speaking of tents… Once you’ve pitched your tent, take a quick screenshot of its W3W address. That way, you can always find your way back, even if your phone’s battery dies. Share the screenshot in the group chat too - it’ll make organising meetups an absolute breeze. Got any festival tips or tricks we haven’t mentioned? Tell us about them in the comments down below.
Jake222Community Member
i have been scammed
In January 2025 someone called up pretending to be three, they have taken out multiple contracts under my name and it's taken to now to get the information on who the devices are with, I need to cancel them and return the devices but there's no way to contact tis company
Sue AActive Contributor
cannot open an ID Mobile app account with an eSIM in an ipad
I have the same problem as a number of other users in that my eSIM is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions If I go onto the live chat to request a replacement sim card will I be charged again ? If I do as suggested and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩
Katarzyna Anna MachunikCommunity Member
I switched to ID Mobile few days ago and since that I've been unable to receive OTP's/verification codes.
I switched to ID Mobile few days ago and since that I've been unable to receive OTP's/verification codes. I cant login into my work profile not mention a banking etc. URGENt!
k0ysCommunity Member
Cant make outbound calls. inbound calls ring out but dont show up on my phone, just get a missed call text
my usual phone is out for repairs. using a Pixel 3a in the interim which is unlocked to all networks. just noticed today that i cannot receive inbound calls. i called myself from another phone, it rings as normal then goes to vmail. the calls don't come through to the phone, instead, i get a missed call text. i also cannot make outbound calls, there is no dial tone, just silence. texts and data work fine.
Jakeb91Active Contributor
Slow Internet
For the past couple of days my internet speeds have been less than 1mbps, I have unlimited data as i use the service for my self employed business. This has happened once before where i was without full usage for about a week when initially i was told there was no network issues and it turned out there was. I’ve never had this problem before with previous providers, i find it unacceptable and the customer service is rubbish just un helpfull suggestions that are clearly not the cause. Has anyone actually had these issues resolved, or managed to get there contract cancelled so they can move providers cause thats where i’m at with it.
joveyeeNew
Contributor
after my mobile number switching from Smarty to MobileID , i can make call and send SMS but I can't receive calls or receive SMS
this is a common issue it seems, number porting from Smarty to ID mobile wil ends up unable to receive text or sms. I switch to MobileID due to the pixel 8a phone contract , but now its been 2 months plus I can’t receive any call or sms.I have been to multiple chat support, replace sims, got told my case has been forwarded to technical team, confirm my number shows up on android is the correct one, until today still I can’t receive calls or sms. I am stuck especially those services needed one time sms passcode, poeple can’t contact me complaining my number not working and etc.Many topics and complains are related to Smarty switching to ID Mobile facing such an issue, if this is not a fixable issue, please tell me honestly , i want to take my number and switch to other provider, provided i can do it without PAC code since i can’t receive sms.if anyone has any solution, please let me know.By the way , i am still being charge and still paying the monthly payment even though i can’t receive calls or sms.
dsingh36New
Contributor
Not getting OTP
I am not getting any OTPs. It looks like a lot of people are having these issues. I have followed the steps advised in other posts such as network reset, RCS chat reset etc but none have helped. After turning the phone back on after RCS reset, I am not able to use RCS chat any more. It is trying to verify my number but not able to do it. Now I get the normal SMS messages but not get any messages sent via RCS. I have recently ported my number from another network on 6th May. Could it be an issue regarding the porting?
monni1995Community Member
fraud
Hi, I really need help. I’ve just bought a new phone and transferred my phone number successfully. It worked for 4 days and now my phone has suddenly lost service. I think the sim has been hijacked, my friend rang my number and a man answered the phone and refused to answer questions and kept putting the phone down saying it was his number. How has this happened? I’ve rang you to report my sim has been stolen to prevent access to any of my accounts. I would appreciate an urgent phone call from the team as I’m now paying a monthly contract and I have no phone that is working.
Glenn1234New
Contributor
OTP not being received
I spoke to somebody on chat two days ago after trying all the suggested recommendations which none have worked. They advised a manager confirmed there were issues which would be resolved within 24 hours, which I presume isn't true. Can this be resolved as it seems to be a common issue or is it something ID are unable to resolve as they are an essential part of having a mobile contract which cannot be worked around.
70RSMATNew
Contributor
OTP Not being received
Hi Just joined from Lebara, ported over a number on Friday - I still can’t receive OTP from various apps such as banking and eBay, these are essential for me to access. I have seen numerous reports of this online with no resolutions apparent, I’ve been told it’s a technical issue that will be resolved in 48 hours but already losing faith and considering cancelling this plan. I’ve also been given another eSim which made no difference.
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