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I think I have been charged twice for my data roaming

Will my iPhone X be compatible with sim only deal as currently with o2 and thinking of switching but it’s not on the list.

I have previously had an ID mobile pay monthly sim only contract. I have just purchased a new 24 month contract with ID mobile again and I was not prompted to enter my PAC code. My new phone has been delivered and I’m not sure how to transfer my old number over to my new sim?

My account should be live in 2 days time. I have received my eSIM QR code, do I activate it now or do I have to wait til Friday? My iPhone has a normal sim currently and I am concerned that installing the eSIM will stop my existing service with my current provider.

I’m currently on 500GB data with iPhone 16 Pro Max for £56.64 per month, which increased from £52.99 this month. On the iD app I am able to go unlimited data for £54.99, this seems a no brainer, however if I go for, should I expect the price to increase on my bill date this month (28th April)?

I realised I needed more data, so I upgraded to a more expensive plan I'm now without Internet for 2 days because my new plan "will renew" in 2 days. However I'm pretty sure I'll be paying for it from the day I ordered it. I'm equally sure that if a new plan on a digital sim or an existing ID sim, is ordered from scratch, it starts instantly. I feel that the delay is much more about taking advantage of knowing that someone has run out of data and would therefore need to buy a vastly more expensive "add on" to cover their waiting time, rather than just start their new plan immediately. I don't believe the delay is a technical necessity.

Hi, my number was meant to switch yesterday but this has not happened. Can someone please help? I need this switched asap as my old phone is broken so cannot be used. Thanks

My texts have never worked properly but I got by with WhatsApp instead. I want to receive a pac code to leave, but can’t receive the text message. I also can’t verify using the ID app because it sends a text message too

Just had an email informing me that my refer a friend reward has now been authorised I’m then required to submit either my bank details or my PayPal account details This makes me suspicious because ID mobile already have these details for billing purposes Is this legitimate and if so why can’t ID mobile simply credit my account with the information they already hold Thank you

I was told I'm chat I would receive money off my bill but I cannot see this, really unhappy with the help received.

My old phone number, call it ...345, was supposed to be transferred over on the 31st March. The new, temporary, phone number (call it ...789), was supposed to be temporary. My new phone (with the new SIM card) makes and takes calls on ...345, however all texts are going through my old phone (with my old sim card), regarding the number ...345. If I send a text or receive a text on my new phone, it uses the ...789 number. This is despite the message app on the new phone saying that it is using the ...345 number. This is also despite the many steps of troubleshooting I have gone through today with various chat agents. Moreover, I am also unable to add my phone number (...345 or ...789) to the ID Mobile app, due to the details being mis-matched? I don’t know what is going on in ID Mobile’s back-end, but it does not inspire confidence. Could somebody PLEASE shed some light on this tomfoolery going on at ID Mobile???

Hi, I am trying to log into the app and website, registered fine, get the next page asking to add my mobile number. It just spins and then errors out saying something went wrong, please try again. During this period I get a text with a verification code, so clearly something is going on back end, but page isn't progressing. From looking around this seems like it may be part of a known issue which is ongoing for 2 months now. Is that correct? Or has it all been fixed and something else is wrong with my account?

I recently switched phones and also switched to ID Mobile, when I went to set up all of my banking apps I was asked to enter a verification code that was sent to my number but no verification codes were coming through. I can still send and receive messages from other people. I was wondering if there was any fix to this. Thanks.

My correct phone number is this [REDACTED]. And you mentioned this number which is wrong [REDACTED].

How do I know when my last payment is?

Hi I’m trying to ad my id mobile no but it says sorry your details ar incorrect What can I do because I put all the details correct no-name-DOB

Hello I hv recently set up a contract with you and transferred my number across but I don’t think j the transfer has completed properly! I’m having trouble sending some text msgs and when asking a friend for help today it appears my correct number is working in somethings but the number given to the phone is showing on others! My friend sent me a txt msg which I received but when I replied it showed the number given with the phone! Also if you check my number under settings it is incorrect. It seems like the transfer has not completed properly fully. The correct number should be.... The number given with the phone was... Pls can you help?

I've come across from O2 to iDmobile and requested a PAC code from O2 so I could keep my number. I've received texts from iDmobile to say everything's up and running but I can't make/receive calls or texts except when connected to wifi. I have had 2 very long and ultimately frustrating episodes on the online chat support app today which didn't fix the issue. I've been into a curry's store this evening and they set me up with a physical SIM which has been activated (I was previously on an esim) but it has made no difference. I really need to be contactable currently as I have a close family member who is very ill and I need to be contactable. So far I have reset the network multiple times, restarted the phone each time I reset the network. Had Airplane mode on and off and had the phone turned off for hours at a time. No e of this has made the slightest difference. I've tried my wife's business sim from O2 and this works, so I think the phone works. I'd be grateful if anyone could help m

Can't add my sons details to new app, telling my details are incorrect

How do I stop charges by third parties being made to my bill. Basically if someone were to try to purchase something from playstation using my phone number how would I be able to prevent this in the future?

Hi all, new here. I have returned from holiday and have found I’ve been billed twice for a phone call. I simply did not make the bill says that I called an 020 number which I have since found out is virgin media on two separate days whilst I was in St Lucia. I am not even a virgin media customer and have no record of this phone call ever having been made, so I really don’t know what to do and how to challenge this any help would be really appreciated. Thanks guys.

Hi I flew to Geneva and received the welcome to Switzerland text message 1717pm. I then walked through the airtport to my bags and received another text message at 1742 to say I had used 100% of my £45 date roaming cap. My phone was switched on but wasn’t in use between those two times. Can someone please explain how I managed to use £45 of roaming charges on an “asleep” phone in 25 minutes please? Many thanks, Rachel

I upgraded in October and took the trade in promo credit. I got the trade in money, but not the promo credit. I've been in touch via email multiple times. Just to keep getting told 'there's a back log'. How can this be resolved?

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I'm repeatedly getting important calls (Bank, school, hospital etc) going straight to voicemail without ringing. I've tried every setting, still nothing. There doesn't seem to be a fix in the forum and I can't try my esim in another phone. Has anybody managed to solve this yet?