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Rukiya DavenportNewbie

i cant top up my accountNew

So I can’t even top up my phone can I get some assistance as the app is down for me I called and tried it failed I need some help please

mrjezstubbsRookie

asked in Ask a question.

paid my outstanding balance

I have paid my outstanding balance but my service is still restricted after 3 hours of paying.I need my phone for vulnerable person.

Amanda CoffeyNewbie

asked in Device & Phone Support

pac code

I need a pac code from id. I've text the number 65075. Text PAC and Date of Birth but doesn't recognise me! How do I contact ID. Or can someone run through how to do it online as I can't seem to access "my account" and switch or cancel. I'm with id my contract expires in just over a month

asked in Ask a question.

Roaming from outside of band 1 and band 2

I’m confused, if I am not in any of the named countries be it band 1 or band 2, am I allowed to switch on data roaming if I have say 10gb of data in my allowances left without incurring any further costs. I’m in Cape Verde, not on any of the two lists. Is it correct that once my 10gb has been used I will then have to pay the extra charges? Thank you.

MartychrisRookie

asked in Ask a question.

Account access

Cant access my account on the android app or via the website. Cant get the info I need calling 7777. Contact us page not available. What is happening. I have been out the country for a week. Has my account been hacked?

JenOfarr84Newbie

asked in Ask a question.

Some issues with PAC transfer

I moved from EE to ID. New ID sim received on 2nd April. PAC transferred my old number to my new sim on 3rd April. Now I cannot register my phone due to the account only accepting the number provided in the pack from ID and not the number transferred by PAC. Plus not fully transferred over by PAC. Cannot receive calls or texts from people on EE (my old network) but can from other networks. So my hubby and brother on EE cannot phone or text but my daughter and mom can call from tesco and giffgaff! It seems that either EE or ID have not communicated correctly to get me transferred over. Plus your system hasn't updated my number to allow me to register the number provided to you via PAC and will only send a text to the number recived in the pack - this is not my number now. I have only been able to attempt to register my number on your app today as you have had issues with your app system since me receiving my phone.

James KiernanCivilian

asked in Ask a question.

phone plan

Hi Therei took out a 12 month sim plan however, it showing that it will expire in 12 days.

Yazeed.o5Newbie

asked in Device & Phone Support

Having trouble porting my old number

Recently I switched to ID from three. When I received my new device I was also given a sim, that I tried to port my old phone number to using the id mobile website, using my PAC code. When I did so, my old sim stopped working, but the number hadn't transferred over to the new sim. The number was supposed to transfer on the 8th of March, but nothing had happened. In fact, it seemed like my phone could not even detect the new sim at all. Since then, I've used the live chat to get a replacement sim sent out, and I've received it. However, now I'm having trouble activating the new sim because when I try to input my old number (which should have been ported over and should now be my ID mobile phone number), it says that it doesn't match ID mobiles records. Please help

Ellen BlairNewbie

asked in Device & Phone Support

PAC code not submitting

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

asked in Device & Phone Support

Switch from Vodafone > ID, cannot setup Mobile Network

Hey there, I’ve just moved from Vodafone > ID Mobile and picked up a new iPhone 15 Pro with it.I issued ID Mobile a PAC code to keep my number from Vodafone. Live chat has confirmed that my PAC switch has been completed.On my new iPhone, there is no mobile service. If I go into Mobile Service settings, it says ‘Your SIM is not supposed. This phone number can’t be transferred because your account is ineligible’. I think it’s trying to setup an Esim, despite there being a physical ID Mobile SIM in the device.Please help me!

LisakNewbie

asked in Ask a question.

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17thThere is enough funds in my account and my card details are correct. Please help

WtafNewbie

posted in Ask a question.

End of contract want to change to SIM only

My plan ends in 2 days, and I have being trying daily to select the SIM only plan when my contract ends. On the help pages it states you can do this when your plan is 20 days from ending!? All I am getting is an error message, really frustrating when there isn’t a phone number to call. how am I supposed to change anything if the app doesn’t let me, logging in via my browser, also not working. I feel trapped. Hope someone can save me from this, please!? :-/

WiltonCivilian

asked in Device & Phone Support

phone not receiving calls

I have been with ID for 3/4 years. I took out a new new contract last year but this week, I have had trouble receiving calls.i I can make calls out but I can't receive calls in unless they are through messenger or Whatsapp.

Frank PessellNewbie

asked in Device & Phone Support

Id Mobile not allowing me to set up voicemail

I am not a happy customer. As I cannot get any help to let me set up my Voicemail account.please help me

Justin ChenowethCivilian

asked in Pay As You Go

End contract with ID and just go sim only still with ID.

Hi, I just wanted to know the best way to cancel my contract with ID and go over to SIM only still with ID. I would also like to retain my phone number.

magwebCivilian

asked in Ask a question.

Port in Number

I have finally received my PAC code from my previous supplier, but have not been able to register to IDmobile as the https://switching.idmobile.co.uk/ site reports its down for maintenance and has been for the last 4 hours. Any idea when this will be back online?

CcoatsworthNewbie

asked in Getting started with iD.

RCS chat

RCS chat showing wrong number. tried to reset but still shows as Id mobile number and not transferred number from old network. anyone know how to reset it?

JR77Civilian

asked in Ask a question.

New SIM

My iD SIM has arrived and seems to be working but signal in top left of screen is switching between iD 4g and iD WiFi call. Is this a setting problem?

Kelly123456Newbie

asked in Ask a question.

Sizeable Charges within Coolling Off Period?

Hi. I’m trying to cancel my Sim Only contract (ordered online) well within the 30 day cooling off period. I’ve tried to do this a couple of times via Live Chat but getting quoted a sizeable cost for doing this. It doesn’t seem to make sense. I haven’t actually received the SIM yet (ordered 3 days ago) so I know it has not been used. No idea how to escalate this to get this resolved so was hoping someone could advise/help.

Bryn PNewbie

asked in Device & Phone Support

3G Network closing end of April 24 phone incompatible

I have just had a text from iD mobile advising my phone will stop working by the end of April 24 as it using the 3G Network. As far as I am aware the phone is 4G compatible but does not appear on the list of accepted phones. My phone is a unihertz Jelly 2E which is a VoLTE over 4G. Any advice would be most appreciated.

Storm M GraysonNewbie

asked in Pay As You Go

Cannot Login to new app

The login email I use does not exist anymore so when you send an email with code I cannot pick it up. Advice please.

Daniel DumbridgeCivilian

asked in Device & Phone Support

about bill

Hi my name is Daniel dumbridge Your try to take the money for my phone bill yesterday from the bank but the money wasn’t there and I pay it this morning but it’s taking it from next months bill. I had a text message about 1 hour ago saying there to to try again in about 5 days I have paid it today 45.30

Andrea HCNewbie

asked in Ask a question.

New SIM, no number

I have transferred from Smarty and bought a new iPhone 15 with an ID mobile SIM. I’m trying to register the IDMobile SIM, but haven’t got an actual number on any paperwork or emails. There was nothing on the SIM packaging either. I’ve tried checking the “my number” in settings, but my old number comes up. I’m absolutely stuck.

HLWalker2Newbie

asked in Ask a question.

Can’t text

So I’ve recently joined iD and switched my number over using a PAC code.I have no issues receiving calls/ texts (that I’m aware of) but I cannot send text messages. I’ve checked my iMessage settings and they’re all linked to right number.Do I have a faulty sim?

BarryEdCivilian

asked in Roaming & International

China Beijing Roaming

Landed in Beijing yesterday, cannot get WeChat, WhatsApp or messages to work. I had a message from ID mobile on power on saying I’ve used 80% of my bill cap. I added £10 but still nothing. What do I need to do to be able to send/receive messages from my UK ID mobile SIM card in Beijing? 🤔

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