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G
Active Contributor
asked inYour Phone & SIM.
how can i complain about my phone.
S23 This is the worse phone I've ever had. Battery dies twice a day. People can't hear me on voice calls. No signal a lot of the time. How do I complain about my phone and ask for a replacement.
496
Decembersangel72
J
New
 Contributor
asked inRoaming & International.
roaming
I have purchased 2 ID SIM cards for use in our iPads when we are away in Europe. roaming is turned on in the ID app & on both the iPads but I cannot access the internet, I get a message ‘could not activate mobile data network’ everything works ok if I put my O2 sim in the iPad. can anyone help? thanks in advance
8111
Siân
K
Community Member
posted inAsk a question.
Excessive billing!
April 25 billed £30. £10 agreed, paid £20 for add on in USA which didn't work. Spoke to customer services, said I’d have a £20 credit on next bill (so in credit for May and June, resume £10 per month in July?) 7th May 25, just been billed a further £10? what’s going on? Kindly sort this out or I’m leaving. This is taking up too much time. I shouldn't need to keep checking my bills!!? look forward to hearing from you. Kieran Maidment
11
Siân
P
New
 Contributor
asked inBills, Payments & Charges.
no signal no discount
I have had no service near my home for over a month. I contacted you a few weeks ago and you said it was being looked into and my bill would be discounted for the loss of service I have had my bill today and it has no discount at all and I still have no service. Not sure what I paying for
726
Siân
Jk070999
New
 Contributor
posted inPlan Changes & Upgrades.
upgrades
Hi, my name is James. i spoke to live chat today. I’m currently on a sim only and can’t upgrade till August. I am told that when I upgrade that because my plan is £19.99 I would only be able to upgrade to a device of that airtime/data value or less??? That can’t be right????
475
Siân
D
Community Member
asked inBills, Payments & Charges.
Morocco - roam beyond added but high charge shiwing?
My wife is currently in Morocco. She purchased a roam beyond add on before but her current bill is showing over £100. Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.
251
Siân
M
New
 Contributor
asked inBills, Payments & Charges.
cancelation
I canceled my plan months ago. I still reciving bills. I won’t be paying that! I followed exactly what is on your website and still you charge me. I don’t use that number anymore so I don’t have access to mobile app. Contact you on chat is simply impossible so there is nowhere I can solve that. Please help me!
151
M
John Fairest
New
 Contributor
asked inCoverage & Network.
Why have I got intermittant call issues
my telephone is having intermittant call issues. 80 % non functional sim for 2 weeks
264
Siân
A
New
 Contributor
asked inPlan Changes & Upgrades.
Call Plan
Why am unable to make calls? I'm being told that I've reached my cut limit even though my call plan is unlimited?
154
Siân
C
New
 Contributor
asked inAsk a question.
is anyone able to get in contact with Mobile.co.uk about thier cashback?
Ive waited in the live chat section for over 30 minutes even though it said that the waiting time is 4 minutes. And they never answer the phone. Has anyone actually got cashback?
01
Siân
Jk070999
New
 Contributor
posted inAsk a question.
upgrade
When I upgrade after 6 months on a sim only, does my credit check when I joined iD Mobile affect the phones I would be eligible for?
101
Siân
D
Community Member
asked inRoaming & International.
Roam Beyond problem
My wife is currently in Morocco. She purchased a roam beyond add on before she arrived but is worried it isn’t working because her current bill is showing over £100.Does anyone know what may have happened? She’s trying to use the contact us link but it won’t load.
321
Siân
N
New
 Contributor
asked inRoaming & International.
Ipad working in UK not in EU
I am in Germany, and my IPad cellular is no service, works fine in UK, spoke to chatbot did reset network settings, roaming on and off, restart IPad, reinstall SIM card etc. interestingly it works fine in the iPhone but not on my IPad mini 6, but works on the IPad fine in UK. please can this be solved as when I signed up I was told it would work fine, which it does for the UK looks like it’s an EU problem. Thank you
21
Siân
M
Community Member
posted inBills, Payments & Charges.
leave
I want to leave ID mobile
51
Siân
Keith Harlequin
Active Contributor
asked inAsk a question.
phone froze wont turn on
My Google pixel 8 pro froze yesterday, I put it down and when I looked again the screen was black, it now won't switch on, tried charging, and resetting with 2 buttons etc, it's just dead
21
Siân
Keith Harlequin
Active Contributor
posted inAsk a question.
phone froze wont turn on
My Google pixel 8 pro froze yesterday, I put it down and when I looked again the screen was black, it now won't switch on, tried charging, and resetting with 2 buttons etc, it's just dead
11
Siân
N
New
 Contributor
asked inRoaming & International.
Cant phone South Africa
wife & I both have accounts, neither of us can phone South Africa. I have £25.00 on cap to pay. Have spoken to 3 live chat, after resetting network still nothing, then took out sim, turned phone on & off in flight mode & load of other stuff still nothing. International calls & premium calls turned on. Help please. URGENT.
11
Siân
S
New
 Contributor
asked inBills, Payments & Charges.
how to have the best for
How to have the same we can do
102
Siân
gwalz
Community Member
asked inYour Phone & SIM.
Can I reactivate a phone number less than 8 months after deactivation?
Good evening, I closed my account following emergency heart surgery but really would appreciate being able to reactivate the phone number- is this possible please? I believe I closed the account in October 2024. Any help would be appreciated. Thankyou
202
Siân
Stormy_69
New
 Contributor
asked inGetting started with iD.
Mastercard ID Check
My PAC transfer seems to have completed successfully, I tested text and voice between two of the numbers I have, no issues, and data isn’t an issue either. When I try to check out my shopping cart the OTP from Sainsbury’s Bank isn’t coming through. I cannot log into the Sainsbury’s Bank website either. Is it just a matter of time, since the PAC transfer only completed at about 1600 today?
263
Siân
T
Community Member
asked inYour Phone & SIM.
Restore text messages
Is it possible to restore delited messages? I actidently delited some important text message, need to retrive it back
51
Siân
Windy Woo
Active Contributor
asked inGetting started with iD.
PAC switch from giffgaff to id mobile, yet 8 weeks in, I'm STILL getting my customers asking if I have changed my number??!
I'm confused about why I keep being asked by my customers, whether I've changed my number, as every message I'm sending is looking to them, like it's coming from the id mobile sim number, despite the fact that I've had my giffgaff number ported over with my PAC, it's not just irritating, it's super annoying! Please!!! Sort it out, or at least tell me how to!
345
Siân
S
Community Member
posted inGetting started with iD.
pac code
.
111
Geluk
VixR
New
 Contributor
asked inAsk a question.
Missed Calls
I am constantly missing calls due to lack of connectivity with ID system. I have no number recorded on my recent calls although people say they tried to call. I also try to make calls and the phone won’t connect. If I turn off WiFi it works sometimes but I have no knowledge of missed calls unless someone tells me. what is going on? Does anyone else have this?
496
Decembersangel72
J
New
 Contributor
asked inCoverage & Network.
Jerry
Hi..I am going to an area where I don't get 3/ID coverage but I have dual Sims and my EE one works..can I transfer my ID calls to my EE number for the weekend..if any one can help..cheers 😊
213
J
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