Recently active topics

670 Topics

S
Newbie
Soldy
asked in Ask a question.

Contract Over But Worse Deal In the App

My contract is over and I'm going on SIM only.In the app I can see 10G and unlimited calls and text for 8p/mIf I go to the website and not logged in, it states offers for existing customers and one at 45G and unlimited calls and texts for 7p/mWhy is it different? If I try login to the website it gives me and error and says I can't change plans.The website has always shown an error for my plan details.

3
Kash
iD Mobile Employee
25 days ago
W
Newbie
Winner2023Newbie
posted in Pay As You Go

upgrade my phone

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
25 days ago
W
Newbie
Winner2023Newbie
asked in Device & Phone Support

My bill and phone upgrade

Would you please check my account I have paid the money I have paid the money and my balance is 0.00 I want to upgrade my phone but it is still saying I am unable to please could you check what the problem is.thank you 

1
Kash
iD Mobile Employee
25 days ago
Sofia Selby
Newbie
Sofia SelbyNewbie
posted in Your iD Mobile Account & App

App nit working/ Unable to access account

I can't get into App for 5 days, unable to login. Customer service (if you can call them that) are useless. Think its time to go to another provider, but can't close account down.

3
Toby Field
Sidekick
25 days ago
Sarah Andrews
Civilian
Sarah AndrewsCivilian
asked in Coverage & Network

connected without internet

My wifi has stopped working, connected without internet.I have tried in several different WIFI areas and the mobile data says the same.Can anyone help me to fix this?Thanks in advance.

1
Jonty Soper
Novice
26 days ago
Zoecjones14
Civilian
Zoecjones14Civilian
asked in Device & Phone Support

sim card not working on phone

My sim card isn't working in my phone, but works in other devices 

1
Tyler
iD Mobile Employee
26 days ago
Louis van Schaarenburg
Newbie
Louis van SchaarenburgNewbie
asked in Device & Phone Support

new phone order

I ordered a new phone galaxy s24 but by mistake i think the order has gone double I only want one phoneThanks,Louis van Schaarenburg

4
Tom
iD Mobile Employee
26 days ago
Blake Pettitt
Newbie
Blake PettittNewbie
posted in Ask a question.

please cancel my contract

I tried cancelling my nanas contract phone that she has barely ever used months ago and i still kept getting charged, so i cancelled the dd and now im being harassed for like £4 she has dementia now and is in a care home. I got her a new phone while she was still independent so she had a panic/help button on the phone she could push for emergencies but it proved ineffective and she needs more help. I dont even know what the phone number was because it was never actually used but please can you cancel it like you was asked to do months ago. Thank you

1
Tom
iD Mobile Employee
26 days ago
JMo
Newbie
JMoNewbie
asked in Ask a question.

changing to sim only

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? thanks 

1
Tom
iD Mobile Employee
26 days ago
4
Newbie
4FatSnakesNewbie
asked in Getting started with iD.

Transaction Number - I’ve not received it

Hi,I’m new to iD Mobile and I’m very frustrated! I can’t find my Transact 9 digit number! I haven’t received a welcome email either with all my details on. It’s not in my spam/junk either.  I have my PAC code. I know where to go to put the details in for this (after much researching!) but I now need this other number.  iD please help ASAP! I have till the 27th April to get my number transferred. I don’t want to regret leaving my previous provider!   

0
4
Newbie
26 days ago
Sam Nelson
Newbie
Sam NelsonNewbie
asked in Coverage & Network

full 4g but no internet

So I was out today and I couldn’t get any access to the internet but had full signal and 4g! What is going on here! It’s not the first time it’s happened either only been with id for a month! 

1
Tyler
iD Mobile Employee
26 days ago
Greater Mavura
Newbie
Greater MavuraNewbie
asked in Device & Phone Support

Pay for my others phone

I could like to pay bill for my other phones   

1
Tyler
iD Mobile Employee
26 days ago
P
Newbie
pleaseendmycontractNewbie
asked in Pay As You Go

Difficulty ending monthly sim card plan

Hi, I have contacted ID mobile to end my contract (pay monthly sim card) in January 2023. The advisor I spoke to confirmed that the plan was ended. However, I was billed £28 for March and April (£14 for each month) though I do not understand why. Was my contract not cancelled like the ID Mobile advisor confirmed ? Am I still being charged on a monthly basis for a service I ended months ago ?Is there any way I could know for certain whether this monthly plan was cancelled ?  Full explanation:I do not have an ID mobile account and, as I have not used this sim card in months, I no longer have access to my ID mobile phone number to create one. I therefore cannot see any bills nor whether this monthly plan is still active or not. I paid for these charges (£28) to avoid having my credit score affected as claimed by ID Mobile, but still do not understand what these were for.  I spoke with ID mobile advisors who were unable to clarify the situation for me (unable to explain what the charged we

5
Tom
iD Mobile Employee
26 days ago
Hatdog761
Newbie
Hatdog761Newbie
asked in Device & Phone Support

ID wont take my money.

ID will not take my money for my last bill. For the past week I have been trying to pay my bill of £21.84. I enter my card details at the prompts,the money leaves my account then bounces straight back into my account. I have over £1000 in my bank account so it isn't because I don't have the funds. I've now been cut off because ID will not take my money. I am furious, any suggestions? I will be leaving this awful network, live chat doesn't work and the various numbers online are crap 

5
Tom
iD Mobile Employee
26 days ago
Kershoomar
Newbie
KershoomarNewbie
asked in Upgrading or Changing Your Plan

Switching over to a sim only plan

Hi My phone contract ends on 5May2024, I can see that I’m eligible for updgrades but I can’t see the sim only deal option..Can someone please help as I’m looking to reduce my monthly Direct Debits and I don’t need a new phone

1
Tyler
iD Mobile Employee
26 days ago
B
Rookie
BennetteRookie
asked in Upgrading or Changing Your Plan

Sim only to contract - Can I keep my number?

I currently have a monthly rolling contract, I have had this for over a year, I switched to it when my original contract finished but my handset is now showing its age and i’d like to upgrade to a new phone and have a new 24 month contract.The phone I wish to upgrade to isn't listed as an upgrade option (because they are all a lower spec phones) I’d like to upgrade to an S24, as such I assume I will need a completely new contract instead of an upgrade, can I keep my current number in doing so, I assume I cant use a PUK code to keep my number if its a new contract with the same provider?

6
P
Newbie
27 days ago
W
Newbie
Wends15Newbie
asked in Your iD Mobile Account & App

problems viewing bills

I’ve downloaded the latest app but when I try to view bills I get error message - see screenshot. Same thing on the website  

1
Tyler
iD Mobile Employee
27 days ago
E
Newbie
ecirpnaiNewbie
asked in Device & Phone Support

Can't View Online Bills

Can’t view bills at all.  Updated browser and still just get white screen.

11
Tyler
iD Mobile Employee
27 days ago
M
Newbie
MidnightxNewbie
asked in Ask a question.

unable to receive text message for new idmobile app registration

Im trying to register for the new app, I was an existing user but it asked me to register again, however on the sms otp section i have requested the code for 10 times at least but no success.

1
Tom
iD Mobile Employee
27 days ago
Ryszard Molenda
Newbie
Ryszard MolendaNewbie
asked in Ask a question.

Cant download/view invoices

Cant download/view invoices. Both on website and in app. Again same problem as month ago blank screen or time out. How many time we can have the same problem...

1
Tom
iD Mobile Employee
27 days ago
Angelina Jascenko
Newbie
Angelina JascenkoNewbie
posted in Getting started with iD.

Keep my number link doesn't work

I am a new customer, Keep my number link doesn't work, I want to keep my number.

2
Tyler
iD Mobile Employee
27 days ago
L
Newbie
Lukeyyy07Newbie
asked in Device & Phone Support

Cant text my partner who is abroad? Error 0

Hello my partner has gone abroad to an EU country. We both have UK phone numbers and can text fine in the UK.When I try to text while she is abroad all I keep getting is unable to send error message 0.She can text me which is strange but I can't text her.I have an unlimited plan with every option turned on in my account. My bill cap is also set at £20 so should be space if it was going to charge me. I have also tried two sms apps Google and Samsung. (Phone is s23plus)Can anyone advise why I can't text?

2
andewhite
Legend
27 days ago
Jesse1234
Newbie
Jesse1234Newbie
asked in Device & Phone Support

How on Earth do I get a replacement SIM?

This is insane. Never use ID Mobile!I had my phone stolen on a weekend. On the Monday I ordered a new ID Mobile SIM card via Currys as it suggests you do on this very website. After 2 days or so the SIM card arrived at my local Currys store so I picked up the SIM. You can only purchase pre-paid pay-as-you-go ID Mobile SIM cards from Currys, but since it said it on this website I assumed they could simply switch your number over to the new SIM. Bare in mind, I had already blocked my old SIM and handset via the ID Mobile user online portal. You can’t order a new SIM card directly from the user portal like every other mobile phone network in the country. You also can’t activate a new SIM manually via the user portal, you have to talk to an agent via ID Mobile’s Live Chat. So I went to the Live Chat module and got through to an agent who said they can activate my new replacement SIM for me, so I read out the code on the new SIM card and the agent said it might take up to an hour to take ef

8
Tom
iD Mobile Employee
27 days ago
J
Newbie
JamiewNewbie

brokenNew

Can anyone help to explain when I might be able to access copies of my monthly bills? Unable to use your mobile app or web portal for some days now. assuming this won’t ever get resolved can you provide me with PDF copies of bills since January this year whilst I figure out how to cancel my contract.  

2
JoeKing
Sidekick
27 days ago
J
Newbie
jaydaneNewbie
asked in Ask a question.

updates

It would be very helpful with updates as to what's going on and why customers can't login to their accounts on app and website.  I've been unable to access my account for 3 days now which is unacceptable. Come on ID. We live in 2024 , surely it shouldn't take this long to update servers etc.

2
Matthew Thompson
iD Mobile Employee
27 days ago
Terms & Conditions
Why iD Mobile?