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Unanswered questions

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Struggling with Data and Phone reception on my new phone
HI There, I’m really at a loss for what to do. Usually, with most issues with my previous provider, I would pick up the phone and speak with an advisor. I have had my phone for a few months now so i’m well past the point of returning my phone as part of the 14 day cooling off period. I have struggled since day one with data phone reception. I live in Cornwall and had no idea that it would be as bad as this. I have come from EE which wasn’t always ideal but this is beyond a joke. If I go out anywhere, i’m constantly having to tether to my husband’s EE mobile phone as his is much better in places where I would always get phone reception and internet. When I look online, i’m being told that the reception is fine and that I should be at the very least getting 4G but i’m not. I don’t think the online system is very accurate in rural areas. I’ve also struggled with network outages and updates leaving me unable to make or receive calls on numerous occasions! I want to end my contract as I feel that ID mobile aren’t meeting their contractual obligations - I have tried getting a new sim card and the issues are still the same. I find it hard to believe that this is an issue with my phone as it’s a brand new phone. If this was a refurbished phone then I would be more inclined to think that could be the issue. I pay over £40 a month for a mobile which I can barely use unless i’m connected to wi-fi. Given that we are in 2025, this is not the service I would expect. I am happy to return the phone to whoever, but essentially, I want out of my contract. I don’t want a refund or any such like, I just want to be able to cancel my contract without having to buy myself out! I tried to speak with someone from the Curry’s store I purchased the phone from but they were in the same position - there is no call centre they can speak to! What are we supposed to do in these situations? Please could someone contact me about this.