Unanswered questions

Currently in france and despite having phone signal, don't seem to be able to use my mobile data ??

Calling Italy is free. Why I cannot make a phone call to Italy? When I tried it said it is not possible because your cap is set to zero. Can someone explain to why I need to set the cap > 0 if the call is free? I am really disappointed. I am new customer…

I’ve been unable to make or receive calls or texts, and can’t use the internet. It’s been like this since mid afternoon, so 4 hours now. The status checker says there is an issue in the area and you are working on it. I need to know when it’s going to be back up and running, it simply isn’t good enough that a) this network is down so often and b) there is such a lack of updates.

Hi I’ have used the link and logged in to get the offer at the weekend, I screen grabbed this before confirming in Apple page, first payment due in 22nd Oct. This weekend I got a Google Play email telling me my 7 day trial ends tomorrow and I will need to pay monthly subscription. I’ve just spent 1 hour with Apple given them all my screen grabs, copy of the ID email etc, they say nothing to do with them. You need 24 hours notice to cancel, so tomorrow I’ll be paying for a subscription that was supposed to be free, I’ve now lost the evening with the children trying to sort this mess out.

I’m unable to send and receive text messages properly. I can send text messages but then I get a not delivered error message, however the message gets sent. I also don’t receive text messages from people too. How can I resolve this?

Just been to Cyprus for a week and couldn't get any data. My phone being is fine so not that. It was really annoying .

Is there a period of time to wait, in order to claim the freebies from Honor? I received my 400 pro yesterday and the link did not work

I switched just over a week ago and sent my code to switch my old number the port was due on the 16th of this month and it still has not ported but I did notice today that my old number account (Lebara) is deactivated as it won’t let me log in or recognise my details. When is my old number coming as it has halted access to slot of important things.

What is the problem? I’ve been closed out of internet access during the day for the past 4 days. I’ve tried every means of kicking internet connection back into life during the day, but I might get just a few seconds of connection before I’m closed out again. And then, about 18:45, things sort of go back to normal. This suggests IDMobile/3 Network is manipulating access, but, if that is not the case, what is the problem as regards day-time network access? And if there is a problem why is there no warning/advice via email - they have my email address!

I have a PAC code from my previous provider - how do i input this into my new phone with id mobile

Joined ID this month, dozens of emails but can't find anything regarding the £50 Currys voucher included in the contract I took out. Any ideas where I find this?

I am up to date with my payments but have just been onto my account as all my signal has gone and it says I have an outstanding balance to be paid by 01/08/2025. Why has this happened? My bill is normally paid on 1st of the month but now this. I'm not double paying when everything has been fine. Can someone please contact me to discuss urgently as I need my phone services back on.

I would be grateful for some help and advice please as a matter of urgency. I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started. It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening. I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success. I have switched my phone on/off 3 times, still no luck. Also I have done a Network Reset, still no luck. Please can someone help me as a matter of urgency, being without my phone is a nightmare. Thank you so much. SAJ. P.S. I can receive phone calls, just cannot make outgoing calls

I can't get in contact with anyone.. live chat keeps kicking me off. Didn't receive any tracking from royal mail for the sim card. Paying for the phone without the sim card to use it doesn't seem right

The service/ signal on my phone has been dropping out frequently since the network issue a few weeks ago. People are consistently unable to call me with calls going straight to vm. 9 calls out of 10 I try and make don’t connect, I’ve turned phone off/on again, etc. I can’t contact ID mobile about it except via phone- which for obvious reasons I’m reluctant to continue to try to do. It’s so frustrating and is massively impacting my work.

I am unable to redeem my Apple products. Please advise.

Like a few others, I am also receiving a “missing UID” message when trying to redeem my Apple Music / Arcade offers. Many thanks for any assistance.

Hi whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Please can you help. Thank you.

I upgraded my iD Mobile contract in April which started on 08/04/25, and I was supposed to receive a £50 Currys gift card as part of this upgrade. I have checked the contract documents and it confirms that the £50 gift card is included. I received an email from DPD on the 08/04/25 saying my order will arrive on the 11th April (I assumed this was the gift card as a new SIM card was not needed) and then received another follow-up email to say that there was a delay with the delivery but no new delivery date was given. I have not heard anything since from DPD. I contacted iD Mobile via live chat in early May and I was told to contact Gift Cloud which I believe are the suppliers for the gift card. I contacted Gift Cloud on 13/05 and finally on 19/07, they have responded to say that I am not eligible for the gift card because the order was not tracked via MSE or any other affiliate. However, this gift card offer was not through a 3rd party affiliate, as it was offered on the iD Mobile website as part of their Easter upgrade deals. Can anyone offer any advice as this is really fustrating?

Hi Team , I am in similar situation of others as could not see the solution for same .I Switched from Lyca to ID mobile and porting was completed successfully but this resulted in banking OTP’s stopped receiving to my mobile number . I am currently using E-sim with ID mobile on Samsung galaxy S25 mobile. Thanks

I placed an order for an upgrade on Friday 11/07. It was processed the same day, I was charged for the upfront cost of my new phone and the case that I ordered with it. It should have been delivered a week ago on Monday 14/07 My plan has been updated and I am being charged accordingly but I still haven’t got my phone or any communication about when I will get it. When I follow the tracking link from DPD it just tells me that it’s delayed but no further information. I have heard nothing from iD Mobile or DPD about the reason for the delay or if the phone will ever be delivered. I have a friend staying at the moment who was going to help me set up my new phone, I can’t do this on my own so if it’s not delivered in the next couple of days I will have to cancel the phone and the new plan and revert to my SIM only deal. Please respond quickly, if I don’t hear back from you today I will have to cancel. The worst thing is the total lack of communication from you and DPD, you can’t seriously think I’m going to pay £23/ month for nothing!! I posted a topic about this on Saturday and got a private message from Anika (iD customer service) asking for further details to identify the account- I supplied those details right away and then just silence. You need to talk to me about this now. regards Elizabeth Adams

I have PAC ported my old number but in my iPhone it is still showing the new sim number, how do I change that? I followed the instructions to port it

I currently have a 24mth sim + phone contract. I’m in the upgrade window. Can I swap to a sim only deal now? Or do I need to wait until the 24mths are up? is the phone mine to keep? if I can pick a new sim only upgrade deal today, will my monthly instalments drop notes to the sim only price it do I pay for the current contact AND the new deal during the overlap? thanks.

Hi , Other than live chat and phone number does ID have an email address for customer service? I can't access my account as I don't have access to the phone for recieving a code for completion of registration so can't use live chat and I'm in a really bad signal area. Many thanks

I am abroad in Belgium but am unable to get Internet access. I have the sim card in a router not in a mobile phone but can access the settings. The router seems to connect to a provider ie proximus but it loses that connection quickly. Can you please provide some suggestions to get access.