Unanswered questions

1060 Topics

yumfluff

Money taken out of my account but no confirmation email

Question

I’ve tried about 4 times to order a the Uswitch exclusive sim which gives you 8gb for £10 and every time, I’ve got right to the end, typed in my bank details and then the website glitches and i’m back to my basket again. I checked my bank account to see if i’d been charged and it turns out I have, t...

My iD / Plan types, upgrades & plan changes

0 357 1

1 year ago

abristol91

new sims only customers

Question

can anyone tell me what does this mean ? We're pleased to confirm that your order was successful, and has now been dispatched. Handsets and MiFi devices will be dispatched using DPD. You can track its progress here: http://www.dpd.co.uk/content/how-can-we-help/index.jsp SIM only orders will be se...

Welcome / Ask a question

0 97 1

1 year ago

barryh

Port Issue - No Incoming Communication

Question

I have just ported my number from BT and have received the text saying porting is successfully completed. I can now make calls and send texts and the ported number shows on the receiving phone. However when someone tries to phone me they just get the message welcome to BT mobile the person you have...

My iD / Getting started

0 163 1

1 year ago

solodemon Civilian

trying to register new sim card

Question

Hello, I am trying to register a new sim card for one of my daughters, I have input all the details correct including mobile number provide in the email, but I am still getting there seems to be something wrong message, this is the second sim card that I have ordered, both have different account num...

My iD / Getting started

0 80 1

1 year ago

James

Lost information

Question

Hi Can ID retrieve texts and call history lost after factory reset?Tried Dr Fone already.

Welcome / Ask a question

0 68 1

1 year ago

timreeves Civilian

Phone won't make calls, online chat is never there

Question

Hi, My sim stopped being able to make calls, it will still connect to 4g just fine, but when i try and dial my phone stays silent for about 15 seconds then just pops up with "call ended" I've tried my sim in a different phone, restarting everything, etc. Can a member of staff please contact me so...

My iD / Bills, allowances & charges

0 805 4

1 year ago

Jimteltey

issues dialing out

Question

My oneplue 3t is currently not dialling out, i can contact emergence numbers. i have removed the sim and put it back in, and rebooted it. no fix

My iD / Coverage

0 21 1

1 year ago

Dylbilly Rookie

Phone goes straight to answerphone

Question

I have been having trouble in that my phone does not ring but goes straight to voice mail moist of the time I have phoned twice and was given the following codes but they both came up with unknown error? Dial *61*123*10*30# then *161*123*10*30# I then looked on your website and it said I must use *...

Welcome / Ask a question

0 818 7

1 year ago

batch.green Civilian

ID to customer comms

Question

ID send me my "your bill is ready.." message by SMS, which I have problems with. But they send that message to my husband by email. How do I change the media from SMS to email?

My iD / Bills, allowances & charges

0 34 2

1 year ago

Tributeact Civilian

Unable to connect with phone calls

Question

I am on holiday in the south of Ireland when I receive a call everything ok but if I try to return that call I am getting a message saying the phone number is not recognised

My iD / Coverage

1 81 2

1 year ago

Johnny2bad

Broken phone

Question

My I’d phones screen is broken so can’t get my contacts up I’d shop was very unhelpful. Need to get my contact numbers back . Can anybody help

Welcome / Ask a question

0 230 1

1 year ago

orange179

Huawei P20 Lite

Question

Hi, Is the Huawei P20 Lite supplied by IDMobile a Dual SIM or Single SIM?

Devices / Android

0 127 1

1 year ago

Rach86

Pre Order Huawei P10

Question

I notice the Huawei P10 is on pre order. Any ideas when they are due before I go ahead with an order. Thank in advance

Devices / Android

0 150 1

1 year ago

RiRi Civilian

No service at home

Question

Hi, at home I receive no service so I am unable to make calls and text. Network coverage for my post code says we receive good service. Is there anything I can do to improve service? I am thinking about changing network but not sure it will help. Very frustrating

My iD / Coverage

0 1286 3

1 year ago

Simon in Hampshire

Open Data Policy

Question

I was liking a lot of what I was learning about iD Mobile, but I must admit the Open Data Policy has put me right off. It's not very straightforward, and if I went ahead and switched to iD, I would just be worried that I was going to end up in a situation (on holiday abroad) where I'm either getting...

My iD / Coverage

0 206 0

1 year ago

Stewartross50 Civilian

My confirmation email says first bill date is 1/1/1900

Question

When my son card was dispatched a conformation email was sent. It says the starting bill date was 1/1/1900. It also says that my bill will be on the first of each month even though it wasnt bought on the first. Is this a simple mistake or something to worry about?

My iD / Bills, allowances & charges

0 88 2

1 year ago

Faye G

Roaming in Cyprus

Question

I am going to North Cyprus in summer (Turkish) but I am landing in South Cyrpus, which is allowed for free roaming. When I leave England, I believe you have to have roaming on the to able to use it in where you land, so I can do this but still not be charged. When I travel to the north, I will turn...

My iD / Coverage

0 222 1

1 year ago

annabelle

How long will my port take to complete?

Question

How long will it take for my number to be transferred onto my new phone from my old phone aswell as being able to send and receive sms?

My iD / Getting started

0 133 1

1 year ago

Wainsworld1 Civilian

Data sim number

Question

ID ask for phone number when trying to get in website as I can't remember my password can anyone give info as to how I can find this data only sim on galaxy tab

My iD / App and My Account

0 370 1

1 year ago

Harrietfarmer88

No sim card

Question

Hi ID, I did not receive a sim card with my new phone.

My iD / Delivery

0 52 1

1 year ago

Angieg Civilian

Keep my number

Question

I am an existing customer and have upgraded my phone. I received my new phone on Monday and went on the app to keep my number. It is now Thursday and my new phone has still not connected.

Devices / Android

0 222 3

1 year ago

Trumpet Civilian

Issues with connecting to app

Question

The app will not allow me to connect I have tried numerous times without any joy

My iD / App and My Account

0 110 2

1 year ago

james12345689 Sidekick

direct debit

Question

hi I need some help

My iD / Bills, allowances & charges

0 74 1

1 year ago

Robertoe

Data problems

Question

Last month i used all of my data, messages and calls. This month as they reset my calls and messages work but my data doesn't. It tells me to sign in but the link it takes me to never works. I don't know what to do, any suggestions?

Devices / Android

0 67 1

1 year ago

Danny123

How do i cancel one plan?

Question

So i already have purchased a monthly sim only plan, I then purchased another plan that was better for me, how do i cancel the first one without vioding/deleting my account and sim.

My iD / Plan types, upgrades & plan changes

0 175 1

1 year ago

Page 41 / 43

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