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Unanswered questions

1032 Topics

W
Wardino

Sim card "invalid"
Question

Hi, This all started today over a period of half an hour. I get a call from a number I have never known, they claim too have gotten a missed call from me, however in my call history on my iPhone I can see I did NOT call this number. This "scenario" repeats itself 4 more times. My Phone then give...

Devices / iOS
224 1
Rank
1 year ago
Mr Ford

Roaming
Question

Hi, I will be moving temporarily to Spain for approximately 12 months. I can not afford to cancel my contract nor can I afford to take on a new contract while keeping the current contract. Can I keep my contract in Spain for that period of time as Vodafone have done for my wife's contract. Regards B...

My iD / International & Roaming
101 1
Rank
1 year ago
BenPentith2002

I need help with cancelling my contract? I'm unable to login either?
Question

I have broken my phone and forgotten my pin to allow it ti work in a new phone and have forgotten the password and username and i want to cancel my contract is there anything i can do Need Urgent Help

My iD / Cancellations
141 1
Rank
1 year ago
t4tgb

Setting up sim to use data only in my car
Question

Hi, I can't register in the app as the 8 digit security code has been sent to my non-existing phone, I want to only use the data on the sim in my car. ?

My iD / App and My Account
95 1
Rank
1 year ago
Clare

No coverage indoors or outdoors
Question

I have got absolutely no signal and haven't had for 2 days. I requested a new SIM months ago and still haven't got it. I am seriously considering leaving as I cannot use my minutes or texts.

My iD / Coverage
69 1
Rank
1 year ago
B
Rank
bernadette Civilian

No coverage in Bognor Regis
Question

My phone has no coverage after a storm and live chat is not working so wondered if there was a problem

My iD / Coverage
106 9
Rank
1 year ago
Anura

Mobile Data Settings
Question

I would like to use my data but don+t know how to set it up . Help!

My iD / Getting started
71 1
Rank
1 year ago
P
Rank
Peter Civilian

Mobile data connection
Question

Strange, I switched on mobile data, I see 4 bars, was at seaside, even when I went nearer to shops!!, phone says no connection!?, even when at home!?... Nothing... Even if I put on 4G and even location!!, nothing... I live in the wirral, so it should be good!?,... any suggestions anyone!!!...

My iD / Coverage
59 1
Rank
1 year ago
Rank
MymsMan Rookie

Is Data Rollover Included On A ShockProof Plan?
Question

Why don't I get data rollover applied on my 'ShockProof - £9.99' plan?

My iD / Plan types, upgrades & plan changes
107 3
Rank
1 year ago
P
PaulDixon

Monqi texting
Question

My son is unable to send texts from his monqi phone. He is able to receive texts, can make/receive calls and all his apps work fine but any text he sends does not go to the recipient?

My iD / Coverage
312 1
Rank
1 year ago
M
Rank
mtsampson Civilian

Incoming calls coming in as unknown
Question

Hi, I recently got a Oneplus 6, and with a couple of tweaks, managed to get volte and vowifi working almost perfectly. I need this feature for work as my house is a dead spot. The only problem is, whenever I'm using these services, all my incoming calls come in as unknown number. I've tried wipin...

Devices / Android
335 5
B
Rank
1 year ago
londonzcars1

mrs mary smith
Question

I have never been able to use the phone since I got it,i sent it toSamsung and they said it was faulty and I would have to pay for it to be sorted,i then I got in touch with you and you arranged for it to go to Carphone Warehouse and now I don't know where it is PLEASE HELP.

Devices / Android
37 1
Rank
1 year ago
J
Joe slater

Adding another sim card
Question

My dad has ordered a new contract for me and it hasn’t arrived yet. He is going to use my old phone with a new sim only contract. Is it possible to have a phone contract and a sim only contract with different numbers on the same account? And how do you do it?

My iD / Plan types, upgrades & plan changes
385 1
Rank
1 year ago
Rav

New customer
Question

I have inserted new idmobile sim card into my samsung s5.and transferred from 3 to idmobile via a pac code as i was told by idmobile i need a pac code from 3...this has all been done and activated.but even though i have network bars i cant make or recive calls,texts or data.if i try to make a call i...

My iD / Coverage
58 1
Rank
1 year ago
katyhlewis

My data allowance has changed?
Question

What do I do if they have cut my data allowance from 5gb to 1.5gb without telling me, meaning that I have gone over my allowance and been charged an extra £5.

My iD / App and My Account
62 1
Rank
1 year ago
A
Rank
Anna Civilian

No network coverage
Question

I have not had any network coverage since yesterday afternoon. It is not just in one place, it disappeared on my way back from Brighton to Essex, and today I am working in London and still nothing. I have turned phone on and off again many times, and tried manually searching for network as well and...

My iD / Coverage
339 4
Rank
1 year ago
Ammini67

Message send failure
Question

I have an I phone 5s and I can send messages to all my contacts but 1 person. This is the person I text most on my phone. They have an iPhone 6. I have checked my blocked callers and so have they. Any advice or information on what I should do? Iv also tried turning on and off my phone and my contrac...

Devices / iOS
106 1
Rank
1 year ago
Archie03

Staying with ID mobile
Question

I have just bought a new phone (Motorola G6 Play), which takes a nano sim. This replaces a Motorola G3 which took a micro sim, ie I had to buy a new sim to stay with IDmobile. How to I transfer my existing number to my new phone sim?

Welcome / Ask a question
55 1
Rank
1 year ago
stevejc116

my replacement samsung s5 will not register
Question

when I try to register my phone to id suddenly the signal disapears and I can't register my phone to the network.

My iD / App and My Account
61 1
Rank
1 year ago
Ann Smith

Pac code
Question

I am trying to trandtmy mobile number. Can you tell why I am getting message pac code or mobile number incorrect. They are correct. Your live chat is closed. Can you help please.

Welcome / Ask a question
101 1
Rank
1 year ago
Hayleych

Overseas
Question

I am currently away in one of your EU roaming countries, have followed all the instructions on your website to get set up to use my data but it still isn't working and this seems to annoyingly be the only way to contact you via a phone on WiFi

My iD / International & Roaming
69 1
Rank
1 year ago
James. 5501

Why do I get charged over my capped limit and does it come off debit automatically
Question

Getting charged over my capped limit and magicly its 18 pounds my bill just jumps

My iD / Capping
77 1
Rank
1 year ago
K
Kirstcoops

Upgraded through the app, but new number?
Question

Hi, I was due to upgrade and excitedly chose a new plan and handset through the ID app. I have now got my shiny new handset and sim - as it's a nano sim now ...but it is a different number! I got an email conformation of the order and then a welcome to ID email, I assumed I had done the correct t...

My iD / Plan types, upgrades & plan changes
350 1
Rank
1 year ago
P
PCG

Wanting to leave ID
Question

I would like to recieve my PAC code to leave ID. I have been on hold for an hour on two different occasions, listening to the recorded voice and no human being. I was completely mis-sold my contract and being without a phone, I have missed vital calls and messages. Also the ID account does not featu...

My iD / Cancellations
141 1
Rank
1 year ago
S
sanchez74

Pay monthly contract
Question

I have just done an upgrade online today but wanted to know if I could have more than one contract on my account?

My iD / Plan types, upgrades & plan changes
86 1
Rank
1 year ago

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