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Unanswered questions

1097 Topics

Cal

Sim swap
Question

I have upgraded my phone and gone from roll over to monthly I was sent a new sim and advised to use this as my service would be better, I activated the sim on my mobile app and it’s still saying no service?

My iD / Plan types, upgrades & plan changes
148 1
Rank
1 year ago
H
Helenchaz

No service
Question

Got new contract today, but still no service, please advise

My iD / Coverage
111 1
Rank
1 year ago
Rank
Edgarasz Civilian

Why i get no Service after 10days in EU country.
Question

Hello all today stopped show connection(no service) i am abroad around 10days and can do call/message/data i am in eu country. Tried lot of things but no success. Any help? (Same happen with my wifes id sim card)

My iD / International & Roaming
84 2
Rank
1 year ago
F
FreRav

ID App rejecting details
Question

When I enter my details the app rejects details, but not specific on which is wrong/right? Downloaded app on android.

My iD / App and My Account
38 1
Rank
1 year ago
P
Rank
pen1236 Civilian

Data Roaming not working in Reunion
Question

Hi I am currently in Reunion where data should be included as part of my package. Whenever I try to use the internet I get a message saying the mobile network could not be activated. I have seen other posts where people are told to change their API settings, but I cannot access these on my iPhone...

My iD / International & Roaming
327 10
Rank
1 year ago
Laravictor

When I upgrade to a new phone and new plan, does my new sim get sent with my new phone?
Question

I want to upgrade from a sim only to a contract but I’m just wondering if my new sim will be sent with my new phone? Thanks

My iD / Delivery
66 0
1 year ago
Art477

Having a problem paying my bill
Question

I've been trying to pay my bill via the app and I keep getting an error message? Not sure what the problem is, been doing it this way for 18 months with no issues. Tried the website and got the same message..."An error has occurred, please go back" Not sure what to do next? Be really greatful for a...

My iD / Bills, allowances & charges
58 1
Rank
1 year ago
U
Uma

Dead battery
Question

Hello everyone. Had my contract with ID mobile for 3 years now, windows phone.. The battery appears to have died and is not charging from the original charger or slow charger. A week or so now. Attempted to charge again and phone swelled lightly and cracked screen. Will ID replace the handset? H...

Welcome / Ask a question
28 1
Rank
1 year ago
Emma j

Issues with Card Verification
Question

TThis is getting very frustrating I either can't cluck on start date for card or its telling me my card vefication could not be done? Help?

Welcome / Ask a question
70 1
Rank
1 year ago
walker182

Free data roll over - Three Lions Add-On
Question

I had free data rolled over (450mb) this month which was added to my new monthly allowance (250mb) to give a total of 700mb. I have used almost 300mb and my ID appreciate shows that I still have over 400mb left. However received a text today informing me that I had now used over 80 percent of my all...

My iD / Bills, allowances & charges
77 1
Rank
1 year ago
Aayush10

Roaming charges
Question

Hi will still get the above even if i not make or take call on my number Can I get answer on email address below as the one given is not access able at present [REMOVED PERSONAL EMAIL] Many thanks Sanjay

My iD / Coverage
41 1
Rank
1 year ago
S
Rank
Smjordan424 Civilian

Roaming Issue's in Spain
Question

I set my roaming option on before I went to Spain then after speaking to customer service went through the reset of APN settings various times. It didn't work the 1st or 10th time. This impacted on my work as it made it really difficult to check emails. I could only use wifi hotspots and there weren...

My iD / International & Roaming
211 3
Rank
1 year ago
P
Rank
Percival Civilian

Poor Coverage
Question

Hi, I've just joined iD mobile but I'm very disappointed with the coverage I'm getting at home. The Network coverage checker says very good service indoors and outdoors but indoors I've got virtually no signal and outdoors the signal is still weak and only 3G not the 4G i was led to expect. The chec...

My iD / Coverage
1246 5
Rank
1 year ago
Maria Hodosi

claim
Question

Hi, I joined iD or upgraded to a new plan on 12 MAY 2018 and my contract ends on 11 JUN 2018. I don't understand why I got an account for you and why I paid it again. Please send me the incorrectly paid 8 pounds. I am not currently in England and I do not use your services Regards Mária Hodosi

My iD / Bills, allowances & charges
26 1
Rank
1 year ago
N
Nerys Haf

Can’t set up account
Question

Trying to set up account but says something is wrong

My iD / App and My Account
44 1
Rank
1 year ago
M
Rank
MichaelM Rookie

Being told my details are incorrect - can't access my account
Question

I've been an ID customer for a few days now and I have to say, I feel like I'm running round in circles. When I try to access my account, I'm getting a message that my details are incorrect. I've checked my username and it is correct. So it must be my password. So here's where the problems start. W...

My iD / App and My Account
132 3
Rank
1 year ago
T
TimothyyyAllen123

Upgrade sim
Question

I upgraded my phone yesterday and all the new information appears on the on-line dashboard, but I've transferred my old sim to the new phone and I can't get connection to the network. Have I put the sim in the phone incorrectly or does it need ID to change it over?

My iD / Plan types, upgrades & plan changes
70 1
Rank
1 year ago
Rank
Sheila Mitchell Civilian

Not receiving text messages from some people
Question

I have noticed that I don't receive messages sent by friends or family to my iphone however I do receive these messages on an ipod or ipad. This can be very frustrating when people need to contact me in a hurry. There are at least two people whose texts I don't receive. Also, whilst in Spain on t...

Devices / iOS
676 1
Rank
1 year ago
M
Maisie

'We are unable to process your order as the card transaction has not been successful please check and try again'
Question

Every time I try to check out and out in my card details this comes up why can't I complete my order??

My iD / Getting started
502 1
Rank
1 year ago
O
OverEvolved

Not receiving verification texts?
Question

Hi, I'm not receiving the verification texts that get sent by Google, etc. This is an issue since I have two factor authentication on my accounts and will mean that I can't access them.

Welcome / Ask a question
31 1
Rank
1 year ago
Bagy2877

Cannot register I'd mobile app
Question

Hi there I am having a great deal of trouble trying to register online for the I'd mobile app, I have tried numerous platforms (ios/desktop/android) however none of these will allow me to register, I have triple checked the details with no luck I hope you can help Andrew

My iD / App and My Account
540 1
Rank
1 year ago
T
Tia

Making a full payment
Question

What do you do if you are moving abroad and would like to make a full payment and find out how much you need to pay ?

My iD / Bills, allowances & charges
41 1
Rank
1 year ago
K
Karl

I wish to terminate
Question

In short i am a fed up customer tried to raise a complaint. Which wasn't answered sadly it appears to be a mistake by staff. I went to cancel my account but the combined fee which i assume is a early termination fee is huge x3 the value of the phone. Any advice do id have an email address

My iD / App and My Account
90 1
Rank
1 year ago
Tony93

Phone unlock
Question

I have an iPhone 5s how do I get it unlocked from Id?

Devices / iOS
163 1
Rank
1 year ago
S
sophiapatra

i am abroad and want to cancel my pay as you go sim account
Question

i'm abroad - i want to cancel my pay as you go sim account, but calling 03 numbers is very expensive and the wait is long. live chat doesn't work. please resolve the problem or tell me how to contact you.

My iD / Plan types, upgrades & plan changes
34 1
Rank
1 year ago

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