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    290 Topics

    Protecting your children's mental health online.

    The internet is packed with cool stuff for kids, but it also comes with some not-so-great things. We’re talking about things like cyberbullying, endless late night scrolling sessions, and the occasional shady stranger lurking in comment sections. Yes, the internet can be awesome - but it can also impact children’s mental health if we're not careful. That’s why having regular chats about online safety is super important. Don’t worry - this isn’t about giving boring lectures that make your kids do eye rolls. We’re here to help you start real, honest conversations that stick. Whether you’re a parent, grandparent, or the cool aunt/uncle, here’s your friendly guide to talking to kids about staying safe online (without sounding like a broken record). 1. Starting the conversation about online safety (without making it awkward) Talking about online safety doesn’t have to feel like a formal meeting where you’re both sitting stiffly at the dining table. Keep it casual! The goal is to encourage o

    100 days till Christmas.

    Looking for an affordable Christmas gift? If you can’t stretch to the cost of a flagship phone, there are some great budget options out there. Any one of these would make a cracking stocking filler. Samsung Galaxy A70 If they love their Android devices, the Galaxy A70 is a winner. With its AMOLED screen, triple camera and better-than-Full HD resolution, it has features that give flagship handsets a run for their money. Despite the relatively low price, it’s got a powerful octa-core processor that makes multitasking and gaming a breeze - perfect whether they’re keeping productive or levelling up on the way to work or college. There’s also a whopping 32MP selfie camera housed in Samsung’s minimal Infinity U notch, so they can capture that pro-looking profile picture and still enjoy big screen entertainment. It’s worth mentioning the battery too, because it gives up to 24 hours of talk time on a single charge. And when it does run low on juice, just 30 minutes is all that’s needed to take

    sim card

    I am a new ID subscriber, I received my SIM card two weeks ago, which is still not activated, although it says that I don't need to do anything, the SIM card is already activated. But unfortunately it is not.

    switching from giffgaff to ID mobile

    I have been trying to switch from giffgaff to ID mobile. I have the PAC number and when I enter all the information needed to switch, I keep getting the message 'something went wrong' Is there anything else I can try as I really need to keep my old number! Any help is appreciated!

    refund request please

    Hello, I placed an order via Car Phone Warehouse and returned it. The company confirmed receiving their phone call and cancelling the agreement, and they refunded me, but sadly, you did not refund me. Instead, you took the full amount for the SIM number 074036650**, which I am not using because I sent it back. It is really hard to contact you via phone or email, and I was wondering if I could get my refund, please, because I do not have the iPhone 16 Pro Max and sent it back. My email is on my account and it would mean a lot of you got back to me please.

    Having a trouble to switch my current sim to ID mobile

    I’ve received my PAC number and entered it along with the other required details, submitting everything as requested. However, I received an error message indicating there’s an issue with the information I provided. I don’t understand what the problem is, as I’ve double-checked everything and confirmed that all the details are correct. I even tried submitting the form from my computer instead of my phone, but the same error still appears.

    network

    I've been having problems with my ID Mobile data connection and ability to make phone calls for the past 7 days. I've been on the network since February 2025 and the connection was great but now unable to read to load an article or do anything. I have tried switching phone off and on but makes no difference and need the connection as have young kids so need to be contactable at all times. There are others in the area that have the same issue. When will the issue be resolved and when can I be compensated or can I be excused from the 24 month contract as need network connection and the ability to have phone calls. How do I speak to someone at ID Mobile to resolve this issue.

    Pixel 6a not receiving calls since porting old number by PAC

    I am not receiving calls on my Google Pixel 6a since porting my old number via PAC I think it's something about the phone diverting calls to the iD number I had for a couple of days when I first joined the network, but I can't fix it Have tried multiple things from the community - turning RSC chats off & on, resetting network settings, clearing cache & storage in various apps, removing the temporary number from my Google account, nothing seems to work Seems like other people have had the same / similar issue but I can't find the right fix. Have spoken to live chat multiple times and that hasn't helped Any help very much appreciated 🙏

    direct debit

    Joined ID mobile in March direct debit set up and taken from my account with no issues in april (req 1st of each month) no direct debit taken 1st may, and bill has just come through for double the amount due June. Direct debit is set up and working, just no payments have been requested to be taken. Not ideal for a new customer! Any advice or how do I contact customer services?