Your iD Account & App.

I want to talk to live chat

Can you tell me my 2 phone numbers I have with ID

I want to cancel the request to switch the mobile number

Hi Having a look at how to block my phone if it's lost or stolen, and it says to go to my services in app and gives an option to block it.. I can't find my service on the app. Anyone know? Just want to be aware of how to do it quickly if it happens. Thanks

I'm trying to set up the new app on my son's phone. It says the phone number/surname/date of birth is not recognised. The old app worked fine on his phone, and I have access to his info through the app on my phone. Where do I go for help with this?

Had to put my phone on but back over the bank holidays and the tried charging me 2 times what I took out and 200 on top of the money I borrowed because I had mental health and mugged me off like to report it and claim on insurance

The app doesn't work and I can't see my plan or how much data I have used. When will this be sorted

why is the website so bad? for a provider that Is online only why is the website so poor? need to re register apparently. not accepting the multiple verification codes i have been sent. so frustrating. i have given up trying

I'm in the new app and my sons account is showing 17GB of 10GB used. Is this because he has data rolled over? And if so where can I see amount rolled over do I know how much he has left this month? I have £0 billing cap set.

How can I get the id app on my phone as well as my iPad ? I’ve tried so many times it just takes me to re-register all the time

Hi, I have a sim contract in a phone for my mum. I went to the app to see how long I have left on the contract and if I can cancel. But the app had changed and I needed to log in and register again. It sent a pin to mums phone but I haven’t access to her phone as it’s in a care home 2 hours away and she’s currently on end of life I hospital and hasn’t used the phone in 4 months. So how can I log into the account I pay for without access to mums phone? Thank you ☺️