Recently logged into my id account and got the message account disconnected. With this information quickly disided to order a new SIM and asked for a PAC code for my old phone number so I could port it to my new SIM . Any ideas how to port number  

I would like to know when my contract ends and what my options are 

Link not working. Won’t let me enter

I have recently just switched my number over but I am not receiving texts. I have a esim. My Google is saying the correct number but the provider is saying my old number on my texting area even though the phone states the correct number. Can you help please? 

I pay for 2 sim cards on my account but i have only ever used 1. I have tried to cancel the sim that i have never used but i keep paying for it every month. Does anyone know how to cancel this. I even got to speak to a lady a couple of months ago that works for I.D Mobile but she has failed to cancel this sim card. Any ideas please ?

Successfully added 1 number using my details. Cannot add a second to app, using either mine or my mums details. 2contracts. Under each name, won’t work on id account I made for her either, app just says sorry your details do not match our records. Can not access the second account to check bills etc. not good enough??

I would like to activate this again I could not log into my app without this I would like You like send me one immediately please thank you for helping 

Hello, I need to update my surname before I upgrade 

Can’t log in. All details are correct. How can I delete my log in details held so I can re register. 

​@Lamiya C can you please help? I moved to Id mobile two weeks ago and am unable to recover calls and texts. I think it’s to do with CLI as have tried all the fixes suggested. Nothing works. It has been really stressful and I keep going round in circles and not getting any help. I am waiting for a call from the technical support but can’t revive calls so that won’t happen!!It is a massive pro me and stopping me from accessing bank accounts as can’t receive OTPs. Can you help please ??

​@Lamiya C can you please help? I moved to Id mobile two weeks ago and am unable to receive calls and texts. I think it’s to do with CLI as have tried all the fixes suggested. Nothing works. It has been really stressful and I keep going round in circles and not getting any help. I am waiting for a call from the technical support but can’t receive calls so that won’t happen!!It is a massive problem for me and stopping me from accessing bank accounts as can’t receive OTPs. Can you help please ??

How do i activate my account  

I can see from previous posts this is a historic issue so how do I get my gift cards working please? I received them quickly after placing SIM only orders on 26th August 2025 but went to use them yesterday and one comes up with error and the other says balance of zero when I checked the cards using the online balance checker

I have paid for 200gb per month on a 24 month contract. It is made up of 150gb with 50gb loyalty bonus. When it didnt arrive my first month on the 24th i contacted customer service & they assured me it will be added automatically when the 150gb runs out. However my 150gb has now run out but the 50gb hasnt been added. The bot has not solved it & customer service is closed till 9am tomorrow? What am i supposed to do for the next 13 hours with no data? Stand outside a take away to get on the wifi which is what i am having to do to write this message? Come on id mobile at least deliver what customers have paid for.      

Is anyone able to tell me why my 25GB contact renewed this month and only gave me 23.9 GB of Data. Rather than the 25GB im paying for???As Customer service cant give me and answer 

I placed an order and I want to change the color of my iPhone. How can I do that?

Hi,when I got my new phone I transferred over my old number but when I call/txt some people the number that came with the phone keeps coming up. How can I this be sorted please?

Hi all I ordered I'd mobile sim cards with an offer of amazon vouchers direct on the ID app, but they have not arrived.... Does anyone have any experience of this? Stuart 

Please can you delete my community account.

I have been unable to use my id mobile app for few days. I manage to log in into the app but app is not working. What is going on?

I signed up through the money saving expert deal, expecting to receive am Amazon gift card. I waited the 120 days, sent an enquiry to the third party voucher teamand was told I had to wait another 20 days. I enquired again after this time and was told that my order had not been tracked and I wouldn't be getting the gift card. I am very frustrated as cannot get in touch with anyone to chase this. Can anyone help?

I reset my phone and lost my e-mail and phone number. 

I would like to delete my ID Community account and all data including posts. Please can this be done so my name is removed? Many thanks 

I need to access my other two phone numbers log calls I cant seem to access them on the app i have 3 phones all together but only one shows up on the app

Can’tadd my phone number in the app says error