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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 526 Topics
  • 1,697 Replies
526 Topics
Keith Barrett
Community Member
Keith BarrettCommunity Member
asked in Your iD Account & App.
Final demand received

I have been attempting to contact you having paid £15 each month for an account I do not recognise. As I do not know the number it relates to I cannot use the automated systems. I have cancelled the Direct debit to bring this to your attention and have now received a final demand quoting Account number 12946068. Can you please provide details of this contract and it's usage. 

412
N
iD Mobile Employee
PeterR
Community Member
PeterRCommunity Member
posted in Your iD Account & App.
forgot account number

forgot account number

141
Tyler
iD Mobile Employee
Decembersangel72
Silver Contributor
Decembersangel72Silver Contributor
posted in Your iD Account & App.
Login 'OAuth Error' message.....

Hi All, So tonight I tried to login to my account to download my bill (using a saved shortcut link that has previously worked) and when I clicked ‘next’ with my saved email address it went to the password page and then I added my password (from my Google saved passwords) and clicked ‘Log In’ and it gave me this error message (it took ~20secs between ‘log in’ and adding password) 🤔I even tried it via a Google ‘iD Mobile Login’ search (other search engines are available 😁) adding my email and password manually and the same thing happened 😤The only way I could log in was via a link sent in an Email from iD Mobile 🤷🏻What’s going on?!?!?Anyone else had the same problem??All advice is welcome!x

281
Tyler
iD Mobile Employee
D
New
 Contributor
Daz81New
 Contributor
posted in Your iD Account & App.
id mobile not working

Any engineers out there who can tell us when we can start using our phones?

713
Tyler
iD Mobile Employee
J
New
 Contributor
Justin2304.New
 Contributor
posted in Your iD Account & App.
Voicemail access denied

Hi there,I have a new phone and have moved over my ID sim to this one from my old phone. I have tried calling 123, holding down number’1’ to access voicemail and also tried the longer number +44 7782 333123. All these come up with the voice message:“Sorry, your service does not allow you access to this number”.What does this mean and how do I get access to or set up my personalised voicemail?This seems to be a bigger issue with ID on this.

501
Tyler
iD Mobile Employee
V
Active Contributor
VikingmikeActive Contributor
posted in Your iD Account & App.
number swap nightmare

Hi everyone. I'm confused. I finally got my new Google Pixel 9 Pro XL. Yay. I got my PAC from O2 this past Monday and did what I had to on ID mobile site to register the PAC with them and got the text to say we have the number switch over request for the following day. Tuesday came and went and nothing happened. I got an email notifying me of the delay and that ID mobile are working on it and shortly will credit my account due to the delay. Wednesday evening my old imported number shows now as the number on my phone when you look in the SIM area of the network settings and also when you look at the RCS setting in the messages.  I can receive calls from some people on my ported number on the new phone and some calls still go through to the old phone. Why? Likewise with texts, I can receive most texts on the new phone with the imported number. I can send to my parents who are iPhone users but when they reply it comes through on the old phone. It seems my imported number is active on two

1871
Tyler
iD Mobile Employee
B
New
 Contributor
BS-IDNew
 Contributor
posted in Your iD Account & App.
NON APP BASED LAPTOP LOGIN NEEDED + UNAVAILABLE (WHY?!?)

 I was previously able to login to my account via laptop when I signed up. I'm now unable to. Why?Anyone know how I login to my own account that i pay to be able to access without the app? Have asked the artificial 'help,' to be supplied with unhelpful scripted slop.

301
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iD Mobile Employee
A
Helpful
 Contributor
Atkinsp213Helpful
 Contributor
posted in Your iD Account & App.
welcome back

Welcome back to my id mobile community I just got my problem fixed now through the id App is everyone back up and running 

441
N
iD Mobile Employee
Kevin Bailey
Community Member
Kevin BaileyCommunity Member
posted in Your iD Account & App.
made mistakes trying to make pin and puk numbers

Hi I've made mistakes with a new pin. And puk numbers too

131
Tyler
iD Mobile Employee
C
Active Contributor
Chl03Active Contributor
posted in Your iD Account & App.
id mobile

 My phone won’t receive calls or go out I’m getting the notification after saying I’ve missed a call but the calls not coming though

1554
Tyler
iD Mobile Employee
B
New
 Contributor
BS-IDNew
 Contributor
posted in Your iD Account & App.
LAPTOP LOGIN NEEDED + UNAVAILABLE (WHY?!?)

I was previously able to login to my account via laptop when I signed up. I'm now unable to. Why?How do I login to my own account that i pay to be able to access without the app? 

405
Tyler
iD Mobile Employee
DMA-6007105
Community Member
DMA-6007105Community Member
posted in Your iD Account & App.
ID App

Hello I need help please I can’t download my app 

541
N
iD Mobile Employee
J
New
 Contributor
JaynoNew
 Contributor
asked in Your iD Account & App.
cancelling sim deal

Hi, I have a new phone, I put my contract sim in it and now on my ID account it is only showing the new phone contract details. How do I cancel my sim only deal when it’s not showing on my account!?

843
Tyler
iD Mobile Employee
Elaine Hatcher
New
 Contributor
Elaine HatcherNew
 Contributor
posted in Your iD Account & App.
lost phone

I lost my phone on Monday evening, I tracked it to an address not far from where I lost it, but the man denied it was there, I have disabled on phone finder so if it turned on the data will be erased. I have got a replacement sim to use in my old phone. Is there anything else I need to do, are you able to do anything for me on the payment plan.Kind RegardsElaine Hatcherps I’m having trouble with the app it’s not loading  

2764
N
iD Mobile Employee
L
New
 Contributor
Linda cNew
 Contributor
asked in Your iD Account & App.
pac number not swapped

My number was suppose to switch was 14th however still not done 

965
Tom
iD Mobile Employee
C
Community Member
Caroline10Community Member
asked in Your iD Account & App.
still being billed for cancelled plan

I took out a deal during black Friday week, then cancelled it not long after due to getting a better deal on my existing number.Anyway the new number was supposed to have cancelled, but I was still getting billed a month later.  I chased this up, I had an apology as it hadn't been done, and I was due a refund.Roll onto this month, I've had yet another bill, and no sign of a refund.I've been with iD since 2018 without any issue.  But this is proving to be very frustrating.  I really don't like not being able to talk to someone, and get a resolution sorted.Many thanks for your help.​​

401
Tyler
iD Mobile Employee
A
Community Member
Ashleighn714Community Member
asked in Your iD Account & App.
divorce

Hi I’d like to change my name to Ashleigh Newton 

211
Tyler
iD Mobile Employee
J
New
 Contributor
Justin2304.New
 Contributor
asked in Your iD Account & App.
Voicemail access denied

Hi there,I have a new phone and have moved over my ID sim to this one from my old phone. I have tried calling 123, holding down number’1’ to access voicemail and also tried the longer number (Information removed). All these come up with the voice message:“Sorry, your service does not allow you access to this number”.What does this mean and how do I get access to or set up my personalised voicemail?This seems to be a bigger issue with ID on this.

431
N
iD Mobile Employee
Tom Hales
Community Member
Tom HalesCommunity Member
asked in Your iD Account & App.
Issues after porting number over to iD

I have some issues after switching from Three to iD. My son was struggling to send messages to me using my phone number that I got ported over from Three. None of them come through. I've just sent a text message to him and it came through under the old number that iD originally provided with the SIM card, and not my poetes number.  How can I get this sorted? I have no idea if this is an isolated case or if other people have struggled too. Thanks 

4367
N
iD Mobile Employee
Phil Port
New
 Contributor
Phil PortNew
 Contributor
posted in Your iD Account & App.
the system does not recognise my phone number

the system does not recognise my phone number  

403
Kash
iD Mobile Employee
H
New
 Contributor
Hywel82New
 Contributor
asked in Your iD Account & App.
additional account security

Does iDMobile offer an additional level of security for accounts (a PIN or password) to stop  SIM switching fraud?

2172
H
New
 Contributor
Emily Lucy Ling
New
 Contributor
Emily Lucy LingNew
 Contributor
posted in Your iD Account & App.
need to update my address asap

Need to change my is mobile account address asap

702
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iD Mobile Employee
R
New
 Contributor
Robert HamillNew
 Contributor
posted in Your iD Account & App.
I cannot login

I have never been able to login. And now my monthly bill is increasing exponentially I need to see what is happening.

191
N
iD Mobile Employee
Dan Arrowsmith
Community Member
Dan ArrowsmithCommunity Member
posted in Your iD Account & App.
can’t access my accout

What do I do if I can’t access my ID Mobile account, app and website because I can’t access the email linked to my account? Basically, I got logged out of the Id mobile app & tried to login but it keeps making me re register.  

311
N
iD Mobile Employee
P
New
 Contributor
Percy1962New
 Contributor
posted in Your iD Account & App.
Cannot add my mobile id number

I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help 

834
Tyler
iD Mobile Employee
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