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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

233 Topics
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233 Topics

Recent feedback.

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Squeekymouse89Newbie

asked in Your iD Account & App.

Ace11Newbie

asked in Your iD Account & App.

NUMBER STILL NOT WORKING - 2 WEEKS ON

On 9th May i switched from ID to Tesco mobile, wanting to keep my old phone number. Tesco say ID need to look at a porting issue as i cant make or receive calls or texts a week on! This needs to be fixed - by you ID asap! IT IS A PORTING ISSUE AND ID NEED TO FIX IT!! I need to be able to access my bank - which requires a text message, but obviously I cannot receive texts. SORT THIS ASAP! ID service is shocking. I warn others to SYAY CLEAR! They robbed my number, which I've had for the last 16 years.

1 month ago

Source

asked in Your iD Account & App.

PAYG usage

My credit balance goes down but data, calls, and text usage is not being logged in my account.

1 month ago

SophieSullivanCivilian

asked in Your iD Account & App.

app error

I am trying to log in to check my roaming is activated but I get the above message. Any help I’ll be greatful. Thank you.

1 month ago

DD13Newbie

asked in Your iD Account & App.

What is Add New Plan?

There is an option to “add new plan” in the app and on the website. I tried to add my children’s ID Mobile numbers that are both registered to me but with different email addresses, but it won’t accept their numbers. What is this feature for?

1 month ago

Marc BradfordCivilian

asked in Your iD Account & App.

How do i sms live chat with someone?

I really need to live chat with someone from ID but I can't find how to do so.I have 2 numbers, one for me, one for my son but I can't remember some of the details on my son's account

1 month ago

ANDY MCivilian

asked in Your iD Account & App.

LOST CREDIT WHEN SWITCHED TO NEW APP - PAY AS YOU GO ACCOUNT

Went through the trauma of switching to the new ID Mobile app (failed registrations, verification codes that didn’t work, account blocked etc, etc) to find that the credit I had on the old app hadn’t been transferred across to the new one.The mobile number and all other details are the same but £0.00 credit on my account with the new app.Additionally the app says that I don’t have a plan but I should have a pay as you go plan.Any thoughts on what’s happened or have I been “robbed” by ID M?Thanks for any help anyone can offer : - )

1 month ago

Abigail Kelly

asked in Your iD Account & App.

cannot access my account

Please help , so my mum set up the account for my phone and she cannot remember her password anyway long sorry short I finally gained access to my account by using my number to log in when I logged in I wanted to updated my details and then look at changing plans within id however I went to change my email address to an updated one but it kicked me out of the website to re log in which would be fine but I have no idea of what the password is. So I’ve been trying to reset my password under my new email however this email with the code to reset isn’t coming through to me. I’ve resent this email about 10 times now but no emails are coming through from ID . I even tried to see if it would send to the previous email we had but still nothing .I’m really stuck because I can’t access my account and I just wanted to update my details and look at upgrading or changing my plan . Please help

1 month ago

SaltingsNewbie

posted in Your iD Account & App.

mr

My calls and texts are both unlimited but id just interupted a call saying I had reached my call limit and must purchase more, but why?

1 month ago

Neil fNewbie

asked in Your iD Account & App.

i want my refer a friend reward its been 6 months

referred a friend back last year on Dec 22. The referral page permanently says pending.I have already contacted this chat to ask what’s going on and was promised it would be dealt with.I feel trading standards would frown on you farming for customers from existing customers then not keep your end of the deal.I don’t have hours to deal with this again so can you please just sort it out Thankyou Neil F

1 month ago

Paul StephensNewbie

posted in Your iD Account & App.

Paul

Hi I've just changed my phone and I can't log into my account it just says I'm putting in the wrong details but I'm not please advise!!

1 month ago

Andy HughesNewbie

posted in Your iD Account & App.

ive Been blocked from the app

Hi, I've just been blocked from the iD Mobile app. How am I now supposed to check my data?

1 month ago

Ewa KulossaNewbie

posted in Your iD Account & App.

id app

Hi, I can't log back into my ID account. It says details doesn't match

1 month ago

Pamela KeyNewbie

asked in Your iD Account & App.

Pam

I want to talk to live chat

1 month ago

Pamela KeyNewbie

asked in Your iD Account & App.

Mrs key

Can you tell me my 2 phone numbers I have with ID

1 month ago

CosmindinisicaCivilian

posted in Your iD Account & App.

mobile number switch stop request

I want to cancel the request to switch the mobile number

1 month ago

Ang.vCivilian

asked in Your iD Account & App.

service page in app

HiHaving a look at how to block my phone if it's lost or stolen, and it says to go to my services in app and gives an option to block it.. I can't find my service on the app. Anyone know? Just want to be aware of how to do it quickly if it happens. Thanks

1 month ago

callumforbesNewbie

posted in Your iD Account & App.

replacement sim

I need a replacement SIM card , the live chat isn’t working and curry’s can’t find my account

1 month ago

EandJBNewbie

asked in Your iD Account & App.

Can't set up app, details not recognised

I'm trying to set up the new app on my son's phone. It says the phone number/surname/date of birth is not recognised. The old app worked fine on his phone, and I have access to his info through the app on my phone. Where do I go for help with this?

1 month ago

Andrew CorriganCivilian

asked in Your iD Account & App.

insurance

Had to put my phone on but back over the bank holidays and the tried charging me 2 times what I took out and 200 on top of the money I borrowed because I had mental health and mugged me off like to report it and claim on insurance

1 month ago

KeeksNewbie

asked in Your iD Account & App.

when will the app work i cant see my plan anywhere

The app doesn't work and I can't see my plan or how much data I have used. When will this be sorted

1 month ago

brikNewbie

asked in Your iD Account & App.

why is the website so bad?

why is the website so bad? for a provider that Is online only why is the website so poor? need to re register apparently. not accepting the multiple verification codes i have been sent. so frustrating. i have given up trying

1 month ago

EandJBNewbie

asked in Your iD Account & App.

Data Rollover in new app

I'm in the new app and my sons account is showing 17GB of 10GB used. Is this because he has data rolled over? And if so where can I see amount rolled over do I know how much he has left this month? I have £0 billing cap set.

1 month ago

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