Your Phone & SIM.

Hi. I used qr code in my phone and now I want to load it in my other phone but eSIM details not working. When I wanted to get new eSIM details throughout automatic order it’s asking me to give sms code which was sent to the number which I can not use due to can’t load this eSIM.

Hi, my wife and daughter both transferred to ID earlier in the year. My wife transferred successfully and number was transferred ok. My daughter moved a month later and her number seemed to replace my wife’s number and my wife’s number no longer seems to exist. For WhatsApp and Snapchat there is no issue but for any text or calls outside of those apps we have a lot of trouble. Calls and texts to my daughter go to my wife’s phone, including hospital appointments, and calls to my wife just come back as non existent number. Can you help sort out please?

I am trying to keep my old phone number and I put the correct PAC code in which is still working and hasn’t ran out then the correct number it takes me too a page to choose a date it doesn’t let me click on any date or type any date I want hasn’t worked many days in a row 

Hi, How do I transfer my old PAC code to my replace my new (unwanted) ID mobile number?

HiI upgraded new phone...but one week gone and I still did not receive my new phone 

Hi, i am unable to receive or send text messages, please help

Hello,I have been with id mobile for over 2 years and recently upgraded my contract that should include iPhone 16 mobile phone. I have received a confirmation of the contract upgrade but haven’t received a phone. Could you advise when I will get a phone please?

i need my order number for my purchase 

The upgrade phone has been cancelled. Why am I paying £14.99 pm for a sim only with 10GB of DATA?

It's been 8 days since I ordered a new phone.  DPD texted delivery was the 4th December. DPD never deliver on the first is always "sorry we missed you". Then they sent me a text, delivery for the 5th December. They did try to deliver only to the wrong house. The picture they sent of the house, with a different name, is a ¼ mile from my house and I can see it from my garden. I haven't heard anything since.  By the way. I did contact your customer service. The woman hung up on me because she obviously didn't speak English and couldn't understand what I was telling her.  Please cancel the phone so I can actually get hold of phone without relying on DPD.Alison

New phone not delivered and not delivery update

How do I transfer my old ID mobile Number onto my new ID SIM card  TIA

At home I have a very weak to no mobile network signal so I use WiFi calling.Unfortunately it seems that if there is even the slightest mobile signal the phone will use that instead of the WiFi and then the other person cannot hear me.If I go into airplane mode with the Wifi enabled then the call is crystal clear.Is this related to the provisioning of the SIM?It happens with multiple phones and I have tried factory reset the phones and using an esim but none of this fixed it. Jim.

Sorry but I am still unable to receive sms from abroad. I have contacted support but they keep contacting me on working hours and when I found a time to be contacted when not working like this Sunday at 12 pm, they fail to call. Will I ever get the help to sort the problem?

I have a new phone, still my same number, but need to update the IMEI number against my ID Documents. Please help. 

After joining ID when i inserted  the sim I was faced with the message that my number cannot be used by facetime and imessage. I then tried an esim and this was the same. I contacted Apple support who were very helpful. They confirmed my number was not blocked at their end (which can happen if you number has been reported for spamming. They then went through everything with me. (Most of this was the solutions already posted on this forum which I had already tried to no avail). I was then told to switch imessage and facetime off in settings and leave off for a minimum of 24 hours. On switching back on both imessage and facetime 24 and a half hours later my number was instantly recognised and imessage and facetime worked perfectly. (You can use your phone in the 24 hours just without facetime and imessage).Hope this helps anyone having the same problem I had.

Since Friday evening my pone has been saying I have no Sim in my phone. I thought the system may be down so didn’t worry too much. Sam issue occurred yesterday so I sent through all of the steps I could; I took my sim out and made sure it was clean, I turned my phone off and on again; I reset my network settings; updating my iOS. Not a single thing worked, I tried my husband sim in my phone and it worked straight away  so I tried to do an ESIM to see if that would work but that couldn’t download.  can’t get through on live chat, I was booted off after 8 minutes yesterday!

Hi, I’m trying to switch over my mobile number from my mobile ID, I have the correct details but keep getting this error message? I have emailed but not getting a response, so how am I actually supposed to use my new sim if I can’t convert my number over?  it says I’ve ordered an E-Sim but then doesn’t give me a link to download it or anything and when I try to register the mobile ID, it sends a text to the mobile ID number which I dont have access to, I’m going round in circles, can anyone help? I’m very close to just cancelling   

I see many have had this issue before. For the last 4-5 days, I have not been receiving texts sent to my phone. This is blocking my ability to log in to any services (and these days there are many) that require 2FA. This used to work, but doesn’t any more.I have turned Airplane mode on/off, restarted the phone, no joy. With dozens of saved wifi passwords, etc., I am loath to reset my network settings, especially since this isn’t guaranteed to work.Given the repeated recurrence of this problem, what are ID Mobile doing to remedy the situation?

The majority of calls to me go straight to voicemail. At my end, the phone doesn’t ring, and I immediately get an SMS to tell me that I have a missed call.I’ve tried dialling 61*12330# as per the advice on , but I get a ‘phone not registered on network’ message. I can, however, phone my wife’s mobile.I’ve tried the live support chat 4 or 5 times since last night but can’t get through to an agent - can somebody help, please?

Daughters just upgraded and given me her old phone. I’m just transferring everything out haven’t put my sim in yet. Will it work? It’s saying I need to contact ID or get a QR code? Are they easy to request? Or can I do anything myself?cheers

Hi I recently went to currys and got a phone on contract for a Christmas present when my son opened I then realised that I had left without a sim card but I had a number allocated to me I now need to activate a new sim card how do I do that? 

Hoping you lovely people can help! I left the UK in August 2025 and allowed my ID Mobile contract to lapse as I didn’t need it abroad. The account has since been disconnected. I need my old number back but the ID Mobile online chat staff are being very unhelpful and saying that because the account is deactivated my number is irretrievable. My understanding, however, is that it has been less than 6 months therefore the number has not yet been recycled and is still available for me to use. Does anyone have any experience of this and tips on how to proceed? :) TIA x

Esim Failing To ActivateI have tried repeatedly to get my ID mobile eSIM working but it just either endlessly stays in “activating” or I get this error message (see screenshot) I have tried to redownload it 4 separate times and it’s the same thing every time.I have an active Airalo ESIM, which is working fine.

Hello, I have changed to ID mobile and used the PAC code to keep my old number. I have had emails telling me that everything is complete with the change over. My number has changed on the ID app but it hasn’t on my iPhone and I don’t think everything is coming through as a result. I have tried to change the number in the mobile settings but I am unable to save it. I have switched the mobile on and off a few times. I have checked my husbands mobile as he changed over a couple of weeks ago and his is the same. He doesn’t get many texts so if it difficult so understand if he is getting all his messages. Would anything be able to help please? Thank you.