Please can you give me an update on 5G support on this device.This phone does work on 5G, just not with ID Mobile.

Customer Support keep telling me that my Split Port problem is being escalated, but no one ever comes back to me with any information!So frustrating.CS and Technoical team seem to have done nothing for 6 days, apart from offer me £20 compensation.I can’t use any of my banking apps or anything that needs 2FA by SMS, so compensation is irrelevant. I just need to be able to receive calls and texts. IT CAN’T BE THAT HARD!!I’ll be cancelling my contract if it’s not resolved in the next day or so, beacuse I’ve had enough...

Good morning i got my daughter a esim as it said her phone was compatible with them, but since having it she  doesn't get signal unless she's in the house i did read somewhere that they were best used for data. Can I change to a physical sim? 

I’ve been away in the Lake District I couldn’t use my internet at all unless connected to a WiFi or connected to someone else’s phone… unable  to make any whatzapp phone calls when I had “full signal and 4g not internet. I’ve been out on a walking holiday and couldn’t connect to call or to the internet to check gps, absolutely nothing… pretty annoyed with this now. I’ve done the usual reboot steps multiple times. 

Hi, I've got an emergency calls only message on my phone. Bills are always paid with direct debit and the coverage for the area is 99%. It's been working fine for the last year or so. What is the issue?

I am not receiving texts so cannot use apps with 2 step verification. Please help

I bought a i phone 16 pro from carphone warehouse . Unfortunately I returned it for faulty . So now i need to cancel the contract of your sim . I didn’t activate the dim . Its showing my direct devit will tsken on 2 july . I need to cancel it  

Hi,I purchased a Pixel 8a phone and the £100 Currys voucher but I am not able to locate the email. Thanks 

I am looking for a data only sim, for use in dongle/portable mobile device? Can't see anywhere in website. I would be a new customer 

Please can I request a proper SIM card not eSIM as I need to use the sim in a different phone

Samsung s25 no signal issues since upgrading 6 months ago and no one's been able to help me fix the issue I have only 1 bar of signal even outdoors and having a disabled baby I need to be able to make phone calls at any moment it seems to be an issue with the s25 first batch of phones. with a easy form search it's very prelevent issue.I was speaking with a customer service representative but haven't had a reply.

Hi, I've just switched over from EE and put my ID sim card I'm my phone and it's saying "No Sim" 

Lost sim

Hi I am wanting to get a new mobile number with the contract I have now but then keep my old number as a sim only contract. Is this possible??

Over the last 3 weeks my phone is only ringing 3 times before going straight to voicemail. Can you help?

Can I change my sim in my phone to an esim as it is not showing that it is in my phone. Since yesterday with all of the network problems and I still can not .ake any calls or recieve them other than on WhatsApp. It is saying there is no network or sim in my phone. I have removed it and put it back in but no luck it still isn't working 

I want to transfer my number to my new phone that is also with id 

I still can't call out even after restarting my phone anyone else?

I switched to ID on 20 June and provided a PAC code to port my number in. Everything in the settings appears to indicate this has successfully taken place.However I’m unable to make or receive calls or text messages. When someone calls my number, it appears to connect from their phone and eventually goes to answer phone. But there is nothing coming through to my phone, ie it’s not ringing and there’s no missed call.I am unable to make any outgoing calls.

I see many have had a similar problem. However I cannot seem to find anyway of contacting ID mobile through the app to resolve this issue. Any ideas on how to resolve the split port issue. My specific problem is that I am not receiving any text messages which means logging into various apps is impossible due to two step verification using text. Please help thank you 

Hi, I have just moved from another network to ID. I used ID for my daughter a few years ago but left after the contract was up due to some iffy customer service issues. I went to ID again to give them the benefit of the doubt but, once again, I have been promised a lot but given little. My number was due to be ported across today, I received an email early morning telling me that this would happen sometime today, no later than 10PM. My old network disconnected me at 11:00am, telling me that the transfer is taking place. Waited until 4PM and contacted Live Chat where I was told that the transfer WAS taking place and this would be completed by 18:00 so I needed to reboot my phone after 18:00. This time went by and nothing happened so I contacted Live Chat again to be told that the transfer has still to be done but would definitely be completed by 22:00. It is now 22:10 and several reboots later, manually inputting APN settings, this still hasn

As of this morning,I’ve no longer been able to make calls or connect to the internet while not on wifiI’ve switched airplane mode on and offerI’ve restarted the phoneNothing has helped 

I had my phone stolen last year. Just taken a new sim only contract with another provider. I want to use the old provider sim but happy to continue paying I'd until my contract ends. Can anyone help?

Hi I have been considering getting a light phone 3. It's compatible with 3 so will I be okay to use one? 

I am trying to send SMS texts from my old Motorola running Android 11 to my wife (on an iPhone 13 I think).RCS sends perfectly fine, but if my data drops and I try to send SMS, it just doesn't send. Sending SMS to other contacts works absolutely fine.Any tips about what I might do?