I have recently got a replacement phone as mine was stolen, got an eSIM and had no trouble installing it to my iphone. The problem is on some apps (some apps only sometimes some never work) it says i have no connection, i’ve searched and tried many ways to fix this, sometimes it works to go on airplane mode for 10s and back off, but need to do it every time i go on the app, does anyone know what’s wrong??

My WiFi calling has stopped working. It’s fine for my partner on another network. I have no signal at home so it’s not that. Switched router and phone on and off. Toggled the wifi button. What else can I try? 

Does anyone know how I can actually talk to  someone ?

I’ve taken out a new contract and received a new SIM with a new phone number (for my daughter).  We’ve set up her IPhone 11 but cannot activate iMessage or FaceTime. We’ve tried all the recovery suggestions and contacted Apple. They have advised the number provided is blocked from message and FaceTime due to reported spam and that's the reason we are facing this issue.I'm hoping they will unblock buy they’ve said they cannot guarantee this but will be clear in 24 hours. There other suggestion is that I ask ID mobile for a new phone number !has anyone else had similar issues and resolved please? many thanks!

I recently got a new data plan, however I mistakenly got a new number instead of upgrading the plan on my old one. Is there a way for me to change this?

Please can I request new Esim for a nee handset

I recently came to the end of my ee sim plan and decided to switch to ID mobile, i received a PAC code from ee on the 13th of August and used it to create my new ID mobile plan (esim) on the 15th of August. I wanted to keep my phone number and selected that option, but after completing the order I was given a new number anyway. I then learned that ID’s coverage in my area was poor, so I decided to terminate my plan a day after creating it (cancel on the 16th of August). I went through the livechat option and spoke with a human about terminating my plan within the cooling off period to not accrue any leaving costs. The person confirmed my cancellation was successful, and I requested a PAC code. Since my supposed cancellation I have received no confirmation of cancellation outside of the Livechat and I still receive emails saying I will be charged at the end of the month. I want to confirm with ID mobile that I have successfully cancelled my plan and can receive a PAC code for when I

Upgraded from pay monthly to sim only but my wife’s number has changed but we want her old number

Trying to activate a sim but it’s telling me they’ve sent me a code via text message. How can I receive a text message if my sim isn’t activated?!what am I supposed to do?!

Hi - I have seen at least one other person have this problem and there is no satisfactory answer on the community. My verified by visa payments from my phone are all being declined and the bank says it’s because the phone switch to ID has not been done properly. Thanks for any help as this is really turning into a problem for me. Visa are declining every payment. Cheers 

Samsung galaxy s23 FE. My physical sim stopped working. Attempted to install esim, but that didn't work. Just visited a Currys to get a replacement physical sim. I've inserted it, logged in to ID account and, when prompted, typed in the new SIM number. I get an error message saying the sim is already activated. I've gone through the activate process several times and get the same message.

I have downloaded my wife’s esim onto my mobile in error. Can this be corrected or reversed please?If so what do i need to do?

My number has just been ported in, but my eSIM still shows my old number (or blank) in My Number on my iPhone. iMessage won’t activate. Please refresh or re-provision my eSIM so it broadcasts my new number to Apple’s activation servers. 

Hi, I’ve recently switched from Voadafone to ID but I’m not receiving any text messages.  I need to sign back in to a few apps and I can’t do it because the verification text isn’t coming through.  I kept my old number so I think it may be to do with that. I’ve tried turning it on and off multiple times but it hasn’t worked.Any ideas?Thanks

I lost my phone and so blocked my SIM so that I would not get additional charges. I then found my phone the next day and so unblocked my SIM via the app. However, I still cannot call, text or use mobile data. It says no service. I have tried reactivating the SIM, however it says it is already activated. Has my account been barred? How do I fix this? 

Hi i keep getting harassment calls regarding an ex partner. I also get random prank calls ect.  Can my number be changed and the £25 be waivered please.

I requested a PAC as I switched to O2. I gave them the wrong number, one digit in front of the other. So my numbers switched to an incorrect number. O2 says I need a new PAC from ID, texting PAC to 65075 gives me an 02 error as it’s obviously synced to a wrong number. How can I get ANOTHER PAC from ID? 02 need it to change the correct number to my account

Hello I have a iPhone 14 from ID Mobile and transferred from Vodafone, keeping my number.And I performed the transfer for my number which I thought was successful.And if someone calls my number it works, but txt messages and on my phones mobile settings it still has the temp id mobile number.I have tried to manually updated it and this will not let me save the changes.I have also tried switching facetime on and off again, which didnt help.And I have logged out my apple id and relogged in and still no success. Does anyone know how to correct the mobile number on the phones configuration? Thanks in advance 

Can I place an order over the phone? tried doing online, got to payment stage but not asking for PAC code also need to delay transfer date. 

Iphone 16. New handset and contract moving from esim on o2, meant to receive physical sim from id, it never arrived so stayed connected to o2 until i got a replacement Sim from Currys.  Started porting process which email confirms completed on Friday however no access to anything on the new handest. When trying to activate the replacement sim (from Currys) website wont recognise the tel number that came with the handset or the number I want to bring to ID. The service from my old provider has stopped but I dont know how to get service from id? 

Title gets most out the way. For context I have an iPhone 16 Pro Max, which I got a few weeks ago. This is from transferring a number from GiffGaff.I’ve done every method to try and receive texts and calls. It was working a few days ago. But then suddenly iMessage wouldn’t sign in properly. Now I’m locked out of my main Apple account and I am using a backup, I will have to perform a recovery. I’ve replace the sim, I’ve toyed around with every setting in my phone. My number will not verify, and didn’t before the reset of my phone. I’ve reset the Network settings numerous times. I’ve put the sim in an Android phone, so it isn’t the iPhone causing this. And I can only receive texts and calls off people on the iD Network too. I have no content restrictions on my account.The agent on the helpline couldn’t phone due to working off a landline number. So I’m in the dark here. I have a ticket running with the service desk. But have been told to wait 2 days, twice now.

I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers.What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able  to upgrade with ID…I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time… Come on ​@iD Mobile sort this out , it's a bonkers way of working 

Since I have joined ID mobiles, my text messages always show an error sign and don’t always go through. I also don’t receive all text messages either. My main issue is I can’t seem to receive important text messages such as appointments and codes. I have regular health appointments that are texted to me and they are not coming through. I also have one time codes sent to my number but they are not coming through. For example, I can’t access my work emails now because the one time code to log in is not coming through. This is vital for me whilst I’m on call for a children’s home. I need to have access to my emails in case of emergency information. I can see through community messages that this is a problem for many people. I have never had such an issue with any network before. I have been paying for this contract and not being able to use the unlimited texts that I am paying for and don’t believe this is fair at all. I have tried to reset the network in se

Can ID mobile provide my IMEI code?The code is needed to process an insurance claim.My phone is broken and I am unable to read the number from the box as a label has been stuck over it!The original phone invoice from the supplier does not have the IMEI code on it.Thanks

I’ve bought a new phone and it does not have a SIM card holder and requires a eSIM. I currently have a SIM card but Can you change from a SIM card to an eSIM?