Your Phone & SIM.

I am looking for a data only sim, for use in dongle/portable mobile device? Can't see anywhere in website. I would be a new customer 

Please can I request a proper SIM card not eSIM as I need to use the sim in a different phone

Samsung s25 no signal issues since upgrading 6 months ago and no one's been able to help me fix the issue I have only 1 bar of signal even outdoors and having a disabled baby I need to be able to make phone calls at any moment it seems to be an issue with the s25 first batch of phones. with a easy form search it's very prelevent issue.I was speaking with a customer service representative but haven't had a reply.

Hi, I've just switched over from EE and put my ID sim card I'm my phone and it's saying "No Sim" 

Lost sim

Hi I am wanting to get a new mobile number with the contract I have now but then keep my old number as a sim only contract. Is this possible??

Over the last 3 weeks my phone is only ringing 3 times before going straight to voicemail. Can you help?

Can I change my sim in my phone to an esim as it is not showing that it is in my phone. Since yesterday with all of the network problems and I still can not .ake any calls or recieve them other than on WhatsApp. It is saying there is no network or sim in my phone. I have removed it and put it back in but no luck it still isn't working 

I want to transfer my number to my new phone that is also with id 

I still can't call out even after restarting my phone anyone else?

I switched to ID on 20 June and provided a PAC code to port my number in. Everything in the settings appears to indicate this has successfully taken place.However I’m unable to make or receive calls or text messages. When someone calls my number, it appears to connect from their phone and eventually goes to answer phone. But there is nothing coming through to my phone, ie it’s not ringing and there’s no missed call.I am unable to make any outgoing calls.

I see many have had a similar problem. However I cannot seem to find anyway of contacting ID mobile through the app to resolve this issue. Any ideas on how to resolve the split port issue. My specific problem is that I am not receiving any text messages which means logging into various apps is impossible due to two step verification using text. Please help thank you 

Hi, I have just moved from another network to ID. I used ID for my daughter a few years ago but left after the contract was up due to some iffy customer service issues. I went to ID again to give them the benefit of the doubt but, once again, I have been promised a lot but given little. My number was due to be ported across today, I received an email early morning telling me that this would happen sometime today, no later than 10PM. My old network disconnected me at 11:00am, telling me that the transfer is taking place. Waited until 4PM and contacted Live Chat where I was told that the transfer WAS taking place and this would be completed by 18:00 so I needed to reboot my phone after 18:00. This time went by and nothing happened so I contacted Live Chat again to be told that the transfer has still to be done but would definitely be completed by 22:00. It is now 22:10 and several reboots later, manually inputting APN settings, this still hasn

As of this morning,I’ve no longer been able to make calls or connect to the internet while not on wifiI’ve switched airplane mode on and offerI’ve restarted the phoneNothing has helped 

I had my phone stolen last year. Just taken a new sim only contract with another provider. I want to use the old provider sim but happy to continue paying I'd until my contract ends. Can anyone help?

Hi I have been considering getting a light phone 3. It's compatible with 3 so will I be okay to use one? 

I am trying to send SMS texts from my old Motorola running Android 11 to my wife (on an iPhone 13 I think).RCS sends perfectly fine, but if my data drops and I try to send SMS, it just doesn't send. Sending SMS to other contacts works absolutely fine.Any tips about what I might do?

battery health has degraded and over heating 

I bought an iphone 16 pro max from apple a week ago.  Old SIM has never worked on data since. Got a replacement from Currys yesterday and they registered the new SIM, get home same problem.Been to Apple and full check done, not a problem their side.  Thought I’d re register SIM online today but the format when asking for SIM card number does not match the actual SIM card.  The box to fill in starts with a pre populated 894420 but my actual sim starts with 254… no option to delete prepopulated numbers.    Any ideas…will attempt to speak to person when they start at 0900

Hi, if I have requested an esim, but want to use the original sim card instead, can I? 

I have a new iPhone13 and I wish to change the number of times that it rings before switching to voicemail. It currently only rings three times before switching, making it almost impossible to answer it in time. How do I do this please?Sandie

I ported my old number into iD today. Have had text saying transfer complete. However, several people go straight to voicemail when calling me. I have disabled voicemail in iD app but it is still happening. None of the solutions proposed helped.It doesnt happen in all people, just certain ones. Help please iD, not much point having you as a provider if people cant call me.

How can I keep my old number on 3

I've found a phone and tariff from ID mobile im happy with. I'm on the last page, added bank details and card details for the token payment. One click away from getting my contract. It hasn't asked for any previous network info or PAC code. I still owe £300 to three. Am I ok to advance with the contract? Does the process of moving number and paying off the old one happen once I have my new handset? 

In SIM Manager it shows that calls and messages are not available but mobile data is? So I can't make it receive texts at all?