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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,568 Topics
  • 6,059 Replies
1568 Topics
R
Newbie
Rehman2024Newbie
asked in Your Phone & SIM.
new sim

Hi my new sim is showing as not registered network and I also have recieved two sims when I ordered one but both are not working I would like a sim replacement please

4
Kash
iD Mobile Employee
9 months ago
Dave Kendall
Civilian
Dave KendallCivilian
asked in Your Phone & SIM.
id mobile gone down.

using phone for work apps.id decided to stop working tonight meaning ive lost work and possibly contracts.also my brother is bedridden and extremely ill.i couldnt even send or recieve phone calls.this has lost me alot of money and the family stress of not being in contact this is absolutely not on.

3
Tom
iD Mobile Employee
9 months ago
OllyT22
Civilian
OllyT22Civilian
posted in Your Phone & SIM.
Worst network signal ive ever experienced

Anyone else having problems loading anything on there phone?Ordered a 15 pro and received it last week. Since activating my sim i’ve had trouble loading apps and browsing on the web.Customer service via Facebook messenger is clueless and has just told me to reset my device multiple times.

1
Tom
iD Mobile Employee
9 months ago
John Best
Civilian
John BestCivilian
posted in Your Phone & SIM.
new sim

I've been on id 2 weeks but my number doesn't show show on texts.It's showing my new sim number.I've took sim out and turn phone on but still the same.Any help

3
andewhite
Legend
9 months ago
F
Newbie
FAH QNewbie
asked in Your Phone & SIM.
Cannot register online account - how to cancel ID mobile contract

Hello friends :DA few weeks back, I set up direct debit for ID mobile rolling monthly account to try out the service as it seemed to be slightly too cheap to be true. I have been unable to register an online account because the page is broken (and always reads right to left, partially in Hindi for some reason) after trying it on the most recent stable desktop releases of firefox, chrome and brave, as well as the most recent android release of chromium. The SIM card did actually arrive after a couple of weeks, but at this point I have zero intention of using it or ID mobile’s services.I have cancelled my direct debit from the bank end but cannot do anything to cancel my monthly rolling contract with ID because it is not possible to register the online account. ID are now sending mildly threatening emails about harming my credit rating because I cancelled the direct debit. Please could an ID representative advise how to end my contract without access to an online account.

6
Kash
iD Mobile Employee
9 months ago
lottiethearian
Newbie
lottiethearianNewbie
asked in Your Phone & SIM.
SIM NETWORK PUK

Hello,I've recently sold my phone that I bought along with my sim card, which I've placed into an old phone of mine but it's asking for a PUK code because the SIM network PIN is blocked. I've tried using Live Chat but there seems to be no option for it, even the "Contact Us" page isn't avaliable for me.What is my PUK network code?Please help me asap as I need to access this number for important messages I'm receiving. I've attached the photo. Thanks 

5
Kash
iD Mobile Employee
9 months ago
Dave Kendall
Civilian
Dave KendallCivilian
posted in Your Phone & SIM.
id is untrustworthy.

i may be on a 24 month contract but since id isnt delivering the service they promised then the contract has been broken.i have lost 2 days of work now not to mention customers unwilling to wait ive lost too.internet is still dropping out every few minutes.its useless to me.i cant work without it and i cant trust it.if i get no joy from them i will be taking it further.someone needs to pay for my losses.

2
Kash
iD Mobile Employee
9 months ago
Jordan-Leigh Stewart
Civilian
Jordan-Leigh StewartCivilian
asked in Your Phone & SIM.
signal

Hi, I’ve had no signal for 3 days now. I’ve been with ID a few months now and it’s just the last 3 days I have no signal or internet. Can someone advise please? 

1
Kash
iD Mobile Employee
9 months ago
Carly Alice Amie Mckenzie
Civilian
Carly Alice Amie MckenzieCivilian
asked in Your Phone & SIM.
my phone upgrade never arrived

I upgraded in October and never received phone, now been cut off because I don't have a phone to put my contract sim into and been trying ro contact dpd and curry's and gotten nowhere in two months 🙃 I'm not paying for something I never got

1
Kash
iD Mobile Employee
9 months ago
Gillian Farago
Newbie
Gillian FaragoNewbie
asked in Your Phone & SIM.
No service

I can see a thread that states that service has been resumed yesterday but I’ve still got nothing!  Anyone know what’s happening please?

7
Tom
iD Mobile Employee
9 months ago
G
Civilian
Gemma.1Civilian
asked in Your Phone & SIM.
network back on but issue making calls

Ive lacked network all day. This problem is now fixed. I can receive text messages etc and my phone now shows to have network However I can’t make or receive any calls and I can’t listen to my voicemailNo help from customer service live chat as it states they are too busy and also they close at 8pmAnyone in the same boat?

8
Tom
iD Mobile Employee
9 months ago
S
Rookie
ShadermarineRookie
asked in Your Phone & SIM.
Complaint not followed up on

Made a formal complaint because I am unable to send or receive txts for months.  Phone number not properly posted across after months. They sent another SIM which has made no difference.  When you do manage by some miracle to get through on the online chat they just fob you off and say someone will be in touch - yet to have any contact.  Apparently the complaints department use txt to communicate - my txts don't even work but they don't seem to take that into consideration.  They are providing a non existent service yet still will not let me leave unless I pay hundreds of pounds.  I genuinely do not know how they can get away with treating people like this.  Yesterday's chaos is just the tin lid on the whole thing 

1
Tom
iD Mobile Employee
9 months ago
P
Civilian
popandrey22Civilian
asked in Your Phone & SIM.
Not getting the email OTP

I have tried infinite times to get the passcode to activate my replacement SIM and it seems to not get anywhere, not in junk not in anything,

1
Kash
iD Mobile Employee
9 months ago
Joanne Mitchell
Rookie
Joanne MitchellRookie
posted in Your Phone & SIM.
not registered o

I have no calls coming in help s36 1ey

1
Kash
iD Mobile Employee
9 months ago
Stevie C
Civilian
Stevie CCivilian
asked in Your Phone & SIM.
not registered in network

I have just received my new phone and SIM and am getting the message not registered on network when trying to make calls. I have went thru troubleshooting and no improvement. (airplane mode, restart but don't have another phone to try the SIM.). What next?  Also is there anywhere I can find my new number to register on the app. Thanks. 

1
Kash
iD Mobile Employee
9 months ago
M
Civilian
Martha KingCivilian
asked in Your Phone & SIM.
Ms

Why haven’t I been able to get mobile access all day when outside of my house. Other mobile users with other providers were getting online in Riccall and York ,but not me!

1
Kash
iD Mobile Employee
9 months ago
P
Civilian
PalmersCivilian
posted in Your Phone & SIM.
my service

What is happening service gone most of the day.

1
Kash
iD Mobile Employee
9 months ago
Cari Fulton
Civilian
Cari FultonCivilian
posted in Your Phone & SIM.
no service

No service at all since 4pm. I see there's been issues all day and some have had service resumed....... how long do you think it'll last?

1
Kash
iD Mobile Employee
9 months ago
Tony Bone
Civilian
Tony BoneCivilian
asked in Your Phone & SIM.
Network Crashed

I have had not network availability since 1pm. I live in Hertfordshire any ideas when this will be rectified 

1
Kash
iD Mobile Employee
9 months ago
Josh Create
Civilian
Josh CreateCivilian
asked in Your Phone & SIM.
no service since switching to ID

Hi all ive just switched to ID including a new iPhone 15 and kept my old number, have followed the PAC process and had a text earlier today to say my number had been transfered and to restart my phone which I have. however since then I now no longer have any service, signal cannot get data without WiFi or make calls or texts ?any ideas please can’t get through on live chat 

1
Kash
iD Mobile Employee
9 months ago
M
Civilian
MagdhaCivilian
asked in Your Phone & SIM.
No network coverage in E17, Walthamstow

Hi,  When is it going to get fixed, since this morning???we do not have any network!!!

1
Kash
iD Mobile Employee
9 months ago
C
Newbie
CherrybNewbie
asked in Your Phone & SIM.
no network

My network has been off since last night any updates when this will be sorted 

1
Kash
iD Mobile Employee
9 months ago
V
Civilian
Victoria EastmanCivilian
asked in Your Phone & SIM.
No Signal or Data

All day I have had no signal or data. I can only connect to wifi 

1
Kash
iD Mobile Employee
9 months ago
C
Civilian
ChrisKKCivilian
asked in Your Phone & SIM.
No Network

Id mobile network is down 

1
Kash
iD Mobile Employee
9 months ago
Roxana Jones
Civilian
Roxana JonesCivilian
asked in Your Phone & SIM.
Can't log into my account/phone/ no network

Similar problems to everyone else in North West, logged out, thinking I can log in afterwards. Phone would not accept any of my passwords. No mobile service all day, ID mobile customer service online does not seem to exist either. Please help! 

1
Kash
iD Mobile Employee
9 months ago
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