Your Phone & SIM.

I’ve just joined from O2, however I haven’t recieved my new SIM card and I am unable to log into my account

I cannot see caller ID so don't know who's calling. This is not a phone issue, so must be something related to ID. Can anyone help?

Wonder if someone can help me im not getting Internet with hot spot of with mobile data in my house but it works elsewhere. My daughter who is also with yous came to my house to do a sim replacement and her phone went the same way but when she got home her phone was working fine

I am opening a new id contract with a better phone before my previous one has run out - am I able to keep my number and transfer any remaining balance onto my new account? or do I have to terminate my old contract?

I have just upgraded with ID and want to keep my number I'm not coming from another network I got a pac code but its now saying if I use it my next bill will be the full amount on the new device and plan

My new sim delivered not working at all.Tried all steps mentioned in the post. Please check or send new activated sim. Thanks

I am replacing a Moto G6 with a G54 and both use a nano SIM. I haven’t finished creating accounts on the new phone yet so I was wondering if there’s any reason why I should hold off transferring the SIM?

Hiya. I'm new to ID mobile and can't figure out how to give my PAC code (which talkmobile just provided) to them. Is there a phone number ?

I signed up to pay monthly with iD Mobile, I requested to keep my old phone number. I put my SIM card in however it kept coming up saying no SIM, went to Currys to get a new SIM now this one says no service. I am unable to activate my SIM and i am in desperate need of my phone. Please help

Hi All, I have recently recieved a phone upgrade the problem I am having it when people try to call it rings on their end but my new phone does not ring or even register a missed call. It is the Motorola Edge 40 - I am worried the new phone maybe faultly, Has anyone else experienced this? Many thanks, Scott

After trying to upgrade my phone I selected paid and now you have said I can’t my sister has just upgraded from a sim only just like me to the same package last week so I would like to complain why I can’t upgrade to the same deal Iv been a loyal customer for years ref number 131723344

I have moved over to ID over seven days ago. When I try to register my account I am receiving “number not recognised” I had an initial problem with the temporary number I was given. Although my number was eventually ported over successfully I have a feeling that somehow this number has not been recorded. Any idea how this can be rectified

Everytime I try and send a message my phone comes up with error 0. Can I have some help please

Hi, every time I turn on my phone (Google pixel) it tells me I have voicemail (notification icon is displayed). when I then go to voicemail there are no new messages. the notification appears every time my phone is turned on or restarted. this has happened for 2 years on my old phone (still ID mobile) and after recently getting a new phone it's still happening. any ideas how to solve this?

So I tried getting a new sim only contract for a new phone, the provided tariff I got wasn’t accepted but by id mobile I was accepted for another one which I went ahead with, I made sure I got phone insurance and I’m abit confused i got the tariff though carphone warehouse (curry’s now I believe) and the phone contract went through vodaphone so how does this come through id mobile as they was the ones who sent me the phone through Vodafone, I’ve lost my phone and no u need to make a claim to get another phone but I can’t because u don’t know where to start can anybody help

So I currently have a sim only contract. I am wanting to get a new phone and have found a deal for an iPhone with an id mobile sim however I don’t know how I will be able to transfer the number over the that

We are in Fuerteventura and are having terrible problems with phone calls. We are both on ID Mobile and both have iPhone 13s - but are having difficulty making and receiving calls to ourselves and others, on odd occasions it’s perfect but most of the time nothing - even when we have a signal showing? Earlier I had a message saying ‘the number you have dialled cannot accept this call - it was my partners number and Simon the same network so why? if it’s of any relevance the network we are automated to is YOIGIO. Any help or suggestions appreciated, thanks

Please could someone advise what the ‘Something went wrong’ error means when trying to input PAC code. I am using a transaction code starting with 4 and the PAC code provided by my previous supplier.

I got a cheap simple nokia 105 for my mum to use. But her old sim card will not work in the phone there is no service. I took her sim card and tried it in my iphone and its fine. Even if I put my sim card into the nokia it still wont work. Ive tried to select a network in the settings but only EE, Vodaphone and 02 are availble, What is going on?

Hi, I’m coming from Plusnet whom are withdrawing from being a Mobile provider. Their app and website are extremely legible however the iD Mobile app is not. iD Mobile’s UX developers have opted for very small text which I find is difficult to read so I launched the app on my iPad to see if it would improve the experience and it’s the same on iPad too. iD Mobile’s design language is consistent across the platforms which is normally a good thing but due to their design choice for a small text size, i have to say, it’s pretty bad. Take a look at the Plusnet mobile app whilst it’s still available on the App Store to see what I mean about the legibility of the app in comparison. A dark mode option would also be a nice addition too. On a more positive note, I have found the experience of switching to iD Mobile really impressive and have been well served at every step since I joined a few days ago 👍🏽 Thoughts..