Your iD Mobile Account & App

Registering for the app and My Account, features, technical support

  • 196 Topics
  • 1,378 Replies

196 Topics

T
The_Viking
asked in Your iD Mobile Account & App

Multiple iD Accounts - view in one dashboard?

Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks

106
Kash
iD Mobile Employee
2 months ago
Trudie Bellamy
Newbie
Trudie BellamyNewbie
asked in Your iD Mobile Account & App

setting up new app help

Hi, I have a sim contract in a phone for my mum. I went to the app to see how long I have left on the contract and if I can cancel. But the app had changed and I needed to log in and register again. It sent a pin to mums phone but I haven’t access to her phone as it’s in a care home 2 hours away and she’s currently on end of life I hospital and hasn’t used the phone in 4 months. So how can I log into the account I pay for without access to mums phone? Thank you ☺️ 

1
Tyler
iD Mobile Employee
10 hours ago
N
Newbie
Nicki779Newbie
asked in Your iD Mobile Account & App

Updated app no longer shows current usage

Since updating my app, it no longer shows the dashboard which shows how much I have used in the current month and how much of my allowances I have left. How can I find this out?

6
Matthew Thompson
iD Mobile Employee
25 days ago
Debsians
Rookie
DebsiansRookie
asked in Your iD Mobile Account & App

When will I be able to log on to the new app, or the old one?

Will it ever work again? 14 days and counting, still can’t get to my online accounts! The information and excuses are woeful. What is happening, when will this be fixed, I’m sick of the “just bear with us” messages and the boast that 100,000 accounts are working well on the new App. Awful, just awful 😞 

7
Matthew Thompson
iD Mobile Employee
25 days ago
Peter Kaye
Newbie
Peter KayeNewbie
asked in Your iD Mobile Account & App

Contract Details

Hello; I used to be able to see my contract start and end date on the old web page, how do I do this on the new web page.

1
Tyler
iD Mobile Employee
26 days ago
F
Civilian
fltpndCivilian
asked in Your iD Mobile Account & App

Allowance cut with no notice

My monthly allowance was unlimited minutes and unlimited textsLooking on the app today, when it stays up, this has been reduced to 500 minutes and 5000 textsThis is a reduction which I was notified aboutDoes NOT appear on the new contractsWill I be getting a rate reduction for my reduced package?If ID Mobile are happy to just change peoples contracts without notice. I might take my business elsewhere...

1
Tyler
iD Mobile Employee
26 days ago
Toby Field
Sidekick
Toby FieldSidekick
asked in Your iD Mobile Account & App

Can login to website but not app

Just registered and created a new 64 character password. Tried to log into the Android app but it seems to truncate my password to 32 characters and says username/password invalid.Is there a 32 character password limit and I need to change my password? If so, there needs to be better on screen info when registering and it needs to be the same across the platform.

14
Tyler
iD Mobile Employee
26 days ago
D
Newbie
Dee alex24Newbie
asked in Your iD Mobile Account & App

Need to Pay my bill but can't access my account

My pay was late and my direct debit didn't go through. I've been sent a text saying that my account has been suspended until I pay but I can't get into my online account to pay. If I pay over the phone, it will take 3-5 days to clear. I've been trying to access my online account for days. 

1
Tyler
iD Mobile Employee
26 days ago
D
Civilian
Dburns80Civilian
asked in Your iD Mobile Account & App

app!?

Why isn’t this working still!!? 11days and still back back up and running what a joke! and you also send me an incorrect bill which I could easily check on the app or online but guess what!!! I can’t and no I won’t speak to some muppet reading from a script!! get this sorted or send me a pac code

1
Tyler
iD Mobile Employee
26 days ago
Phillip Anthony Balmont
Newbie
Phillip Anthony BalmontNewbie
asked in Your iD Mobile Account & App

how do i set a bill cap online but i cant access the id app what can i do

how do i set my bill cap online with no acsess to the id app becaulse they are updateing the site what can i do  

3
Tom
iD Mobile Employee
28 days ago
Niall Cooper
Newbie
Niall CooperNewbie
asked in Your iD Mobile Account & App

incorrect app details

Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?

3
Tom
iD Mobile Employee
29 days ago
Sofia Selby
Newbie
Sofia SelbyNewbie
posted in Your iD Mobile Account & App

App nit working/ Unable to access account

I can't get into App for 5 days, unable to login. Customer service (if you can call them that) are useless. Think its time to go to another provider, but can't close account down.

3
Toby Field
Sidekick
1 month ago
W
Newbie
Wends15Newbie
asked in Your iD Mobile Account & App

problems viewing bills

I’ve downloaded the latest app but when I try to view bills I get error message - see screenshot. Same thing on the website  

1
Tyler
iD Mobile Employee
1 month ago
R
Newbie
Ruby ChapmanNewbie
asked in Your iD Mobile Account & App

First time

When registering with the id app for the first time do i have to use the email that was used when buying the phone as this isn’t mine it is the person who bought me it or can i use my own??

1
Kash
iD Mobile Employee
1 month ago
Livvie Innes
Newbie
Livvie InnesNewbie
posted in Your iD Mobile Account & App

Lost sim and can’t login

I have lost the SIM card so need to login to get a new one, but can’t login because it wants to send a text to the number that is now lost… so I’m locked out. My email address is correct but it won’t send me an email?

1
Tyler
iD Mobile Employee
1 month ago
Gheorghe pecie
Newbie
Gheorghe pecieNewbie
posted in Your iD Mobile Account & App

Reported Lost Phone and SIM Card Incorrectly - What to do?

I put by mistake that I lost the phone and the card, I want the sim card that I use in another phone to be released, if the problem is not solved by tomorrow, I will give up this mobile company that does not help its customers with any answer and that only has a robot for phone calls and we who pay are not interested

1
Tyler
iD Mobile Employee
2 months ago
L
Newbie
LBeNewbie
asked in Your iD Mobile Account & App

Incorrect Data Allowance

Hi, i have recently joined id with a 5gb data allowance. The dashboard on the app is telling me i only have 2.4gb and i have used over 80% of it. Is there a reason it would have been reduced to 2.4gb instead of the 5gb that i signed up to a month ago??

23
Kash
iD Mobile Employee
2 months ago
B
Civilian
bradcooleCivilian
asked in Your iD Mobile Account & App

Transaction number

I can see this is going to be a great experience!!! Phone and sim arrived No welcome email No invoice No transaction numberNo its not in spam/junk email folder it simply doesn't exist No its not written on any physical items received I can not believe there's no option to get live help! just a link to this forum.. i can't even return the phone and sim.. atrocious.

2
Tyler
iD Mobile Employee
2 months ago
Richard Millington
Newbie
Richard MillingtonNewbie
asked in Your iD Mobile Account & App

Error message when submitting PAC Code

I am getting an Error message when submitting a PAC Code, All fields are filled correctly.Could someone get back to me?Thanks

1
Tyler
iD Mobile Employee
2 months ago
S
Newbie
SqarepegNewbie
asked in Your iD Mobile Account & App

App not connecting to network

App has worked fine for over 6 months. Today I opened it and when entering pin got repeatedly an oops app network connection problem. Deleted and reinstalled app and now can't do anything at all as immediately on opening I get 'Alert. Unable to connect to the server. Please check the network settings'. Other apps. Internet and email fine. Tried with Wi-Fi and mobile data. Any ideas? Thanks

7
Tom
iD Mobile Employee
2 months ago
S
Civilian
sangstar5Civilian
asked in Your iD Mobile Account & App

Returning customer - cannot register against old account

I am a returning customer to ID mobile after 9 months.I have my new sim, but I am unable to create my account as my email address is still registered to the old expired contract. I get a message saying there’s been use for 6 months.How can get my account activated with my email, or release my email from being tied to the old contract so that I can create an account for the new contract I have just taken out. Thanks

34
Kash
iD Mobile Employee
3 months ago
Ray Parr
Newbie
Ray ParrNewbie
asked in Your iD Mobile Account & App

Log In issues

Only just joined ID mobile I'm registered using the number that's ID mobile supplied me. I had to wait three days for them to port my number from my previous supplier. I assume that when my old number updated on the Sim card which I have confirmation from them that it would automatically update to the number I have bought it from EE. Unfortunately I've tried everything and can't login to my account because of the fact the system still thinks I'm using the number supplied by ID mobile 

5
Kash
iD Mobile Employee
4 months ago
D
Newbie
debegeNewbie
asked in Your iD Mobile Account & App

Account log in issues

I haven't been able to log in to my account for several months, so am unable to view my bills. Not only that, when I attempt to change my user name/password or whatever, the site just doesn't respond to anything I do. I am a bit of a technophobe, but if the site doesn't respond to anything I try, what can the problem be?

19
Tom
iD Mobile Employee
5 months ago
A
Anonymous
asked in Your iD Mobile Account & App

Delete iD Community Account and Questions asked

Does anyone know how to delete the iD Community Account and / or the questions you’ve posted? Thanks 

88
Tom
iD Mobile Employee
6 months ago
D
Rookie
DjackamanRookie
asked in Your iD Mobile Account & App

Cannot access acount / cannot register / cannot reset password - details not recognised

Hi, I have tried many times to register / log in but it is not recognising my details so I cannot access my account or reset password - I have been through a entire chat and they couldn’t resolve it and were going to escalate but I have heard nothing back.   

8
Kash
iD Mobile Employee
7 months ago
Terms & Conditions
Why iD Mobile?