Your iD Account & App.

Hi team, I referred a friend for a 24-month contract in December 2024 using the official referral link, and they joined straight away. However, I haven’t seen any confirmation or reference to this referral on either the Klarna or iD Mobile site. It’s unclear whether either of us will actually receive the promised reward, and I’m now hesitant to refer anyone else under the scheme. I currently have another friend ready to sign up, but I’d like clarification on how this process is tracked and when rewards are issued before moving forward. Could you please confirm: How are referrals tracked, and where can I view the status? When is the reward typically issued? What should I do if a referral hasn’t been recorded correctly? Thanks in advance for your help. Best regards, Jay

I have an odd issue on iPhone - have updated the mobile app and it fails with the following. Any hints would be useful here please! Unable to connect to iD Mobile Error code: The operation couldn't be completed. Failed to create a block of data that demonstrates the legitimacy of the app instance ('generateAssertion:clientDataHash:completionH andler:"); keyld.length = 44, clientDataHash = FmHcFrsnJQAPrXAPSkhRB1nrKNzO/XUcQ6l/9st7WV8, systemVersion = 18.1.1: DCErrorInvalidKey - An error caused by a failed attempt to use the App Attest key.

Good morning. I currently have three plans; personal one and two plans for grandchildren. I had hoped in the app that I could add a nickname to the grandchildren’s plans so I can easily tell who’s I am looking at when checking. I can see that I can change the billing name in the app but don’t want to do this in case I screw anything up.

Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?

Just relocated from the US to UK. Bought a SIM (because I had to buy the phone outright as didn’t have much UK credit) so I’m only on a monthly contract, but things have been so awful, right from the beginning. I’m on an iPhone and I still have my US one, with my US number. I did a data transfer (as is recommended when purchasing a new iPhone). Now I get texts on both phones, but I can’t send SMS from my new phone; I can only text other people on iPhones. I also can’t send images. I also can’t call foreign numbers (which is annoying, as my business is in the States!) AND, when I try and download the ID Mobile app, it says it’s not available in my location… Which is Warwickshire. Obviously nobody works at ID Mobile, I had the most infuriatingly pointless experience with that chatbot, but if there’s an actual customer who knows how to navigate this nonsense, and/or can recommend a better platform I can switch carriers to, please help. I just want my phone to work. Is that too much to ask?

How do I find out if wi fi calling is enabled on my account. Under connections there is no mention of wi fi calling. I have a samsung a55

I just got sim and I tried to set it up and I needed OTP number which is not coming through despite receiving text message from friends. There is no contact number for customer service and I don’t what to believe I have made a wrong choice in choosing ID mobile unlike my last provider that you can put calls through for help. I chat up someone and I was told the technician will get back to me within 48hrs. Today make it 7days after and still waiting. Please I need help because I don’t have extra money to pay If I can’t manage my spending and I go over my limits

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

Hi everyone just a quick question I've got a dual sim phone ive got 3 id sims in it now my original sim i set up with a id app & its working fine but I would like to put another id app on my phone for my 2nd sim but unfortunately im unable to do it any suggestions?...many thanks

My voicemail is on a loop. I call from my id mobile number and it says "to log in, call us from your id mobile phone number". But I am calling from that number. Any clues?

I cant see my id plan or contract details when I login?

Hi I have just moved to you and I am trying to get onto the app. It says it will send a code by text with a OTP however it never arrives. jane

No text messages with verification codes are coming through - and then I downloaded the id app and I didn't even get that verification text… Are you blocking numbers? Can you help me log into my account to check it out?

I signed up through the money saving expert deal, expecting to receive am Amazon gift card. I waited the 120 days, sent an enquiry to the third party voucher teamand was told I had to wait another 20 days. I enquired again after this time and was told that my order had not been tracked and I wouldn't be getting the gift card. I am very frustrated as cannot get in touch with anyone to chase this. Can anyone help?

Hi im unable to receive verification calls, ie automated call checks from banks. I’ve checked my settings (iPhone 16 pro) and can’t see any issue. Can you help? Thanks

New ID Sim, when I try to create the app account for it, it says details don't match. What do I do?

Hi Iv logged into the ID mobile app and its not showing my phone no or current plan. It only shows my previous disconnected no (from a identify fraud scam.) My phone is working ok at the mo. Can you confirm my phone no and plan are all ok Thanks Paul S

Just got my new IPhone 16 on e sim contract after cancelling my old one and getting a new one under new and correct details and am unable to get into the app, says details aren’t recognised (something along those lines - refer to image) My new contract is E sim but from my old contract on iPhone 14 Pro Max both my new and old number still shows up yet it’s a different phone and I do not have the old sim in it’s still in my other phone, I’m wondering if the reason my details can’t be recognised is maybe my iCloud is still linked with my old phone number some how? As I can only think that’s the reason for it showing on this phone

Used to have an account when I first got a contract, now accounts have changed? Have registered for new account, however when registering my number, I'm not received the text with a 6 digit code. Is there another way too verify your number, or get access to your account?

Hi, Ive had the app and never previously had an issue. The app has signed my account out and now I’m unable to log in. I try to request for my password to be reset but I don’t receive an email for me to be able to do this. How can I reset my password and regain access to the app. its the same when trying to log in online.

Hi there, I am trying to register a Scottish Power of Attorney for my mother as she’s no longer able to manage her affairs. I’ve tried using the ID Mobile live chat about half a dozen times over the past few weeks but every time I’ve done this I’ve received the same response: “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.”. I’ve tried at all sorts of times between 9am and 5pm across many different weekdays and have received the same response so I assume that the system for POAs is broken. This has been hugely frustrating. Can you please tell me how to register the POA or contact a human? Thanks

Won’t accept my pac code and can’t get any help or contact number to get any help go round in circles

Hello, I can't find live chat to ask this so hoping I can get a link on here. My password has stopped working, reset password does not send an email, therefore I can't log into my account anymore. This issue seems to have appeared a lot of times, and doesn’t look like it has been resolved. My email address is working normally, I've checked my spam, I've entered my email correctly. Thanks

I paid my final bill £37.03 but £2 missed payment showing on my credit report, why? I've paid £2 today (even though I don't owe it) as this is having a serious negative impact on my credit report. Telephone is just an automated service, live chat is a bot, how on earth am I to get this issue resolved??

Hi I've my number was supposed to transfer to my Id sim today it's showing on the app it's changed but I can't call anyone or receive a call