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App and My Account

Registering for the app and My Account, features, technical support

  • 325 Topics
  • 917 Replies
iD Mobile
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iD Mobile
started this topic

How to register for 'My Account'

'My Account' is your very own online account area. It’s the place where you can control and manage your iD plan. It lets you instantly d...
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iD Mobile
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iD Mobile
started this topic

How to get the iD mobile app

How to get the iD Mobile app The free iD Mobile app gives you complete control of your account – anytime, anywhere. It lets you instantly...
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325 Topics

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The_Viking

Multiple iD Accounts - view in one dashboard?
Solved

Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks

30905 53
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2 months ago
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smokeyjoe Civilian

Can't log into app
Solved

App will not let me sign in I have had a live chat with ID and still not able to log in,on putting my details into the computer it comes up with the message something is wrong. Despite all my details being correct and confirmed as correct on the live chat

2340 34
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1 year ago
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Johnnyboy Civilian

App problem - unable to establish a secure connection
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I change my ISP yesterday and now I can't use my I'd app on my Android tablet. When I try to open the app I get a message saying unable to establish a secure connection. Please try later. My Android mobile using the same network opens fine. Any ideas??

1565 29
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5 months ago
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paulpa Rookie

Additional Sims
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Why can't additional sims for other family members be added to my account. The lady ( who was not that helpful) on phone insisted to get two further sims i required two further credit checks, less than ideal for your credit score having two checks one after another. Can these not be added to my exis...

481 19
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1 year ago
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Josh_G7 Civilian

Can't create account dut to invalid email
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Hi, I've just received my phone in the post but have already hit a problem. I have tried to register a new account on the app and online but I keep getting "Please enter a valid email" when I hit register. I have tried with several different email addresses. Any advice?

282 14
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10 months ago
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Leishalou

I can't log into My Account, Help!
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Hi I can not log in to my account it is saying not valid even though I have already activated a account

5044 13
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1 year ago
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agonzalez Civilian

GDPR Rule violation
Solved

Customers should not be forced to fill a survey to opt out of your emails.

226 12
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1 year ago
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tommy710 Civilian

creating an account
Solved

Ive tried installing the id app to my fone so i can keep track of how much calls/data i use,i try to log in it gives me 'incorrect username or password,i send myself a password reminder it sends a code to my fone,i type in the code and creat a new password,i try and log in it says 'incorrect usernam...

685 12
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1 year ago
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JBH1984 Civilian

More than one ID account
Solved

hi i ordered my daughter a sim only card which she is enjoying using so i wanted to order another sim only card for my son. so far i have been rejected for the second account. is could this be because i cant have 2 accounts under my name, or because my daughters plan is rolling monthly i need to be...

1125 11
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1 year ago
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Baino45 Civilian

What about a WiFi calling app.....

C'mon ID mobile, your prices are great, the coverage is comprehensive and your present app is easy as pie. Just give us a WiFi calling app and you'll have cracked it!

1618 11
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1 year ago
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newagetraveller Civilian

iD Mobile app not working.
Solved

I cannot log into my account using the iDMobile app. There's not a problem using a p.c.. This has only started happening today. Using Android 8.1. I know 100% that I am using the correct log in details. It wouldn't be possible on a p.c. if that were the case. I receive a message about switching use...

819 10
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1 year ago
klrobson

Lost Phone, Forgotten Password
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I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?

465 9
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28 days ago
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Paulcox74 Civilian

Can't get passed upgrade screen when logging in
Question

When logging in on both the app and on laptop I get presented with an offer to upgrade but cannot get passed this to view my normal dashboard of data used, etc. An y ideas how I can resolve this? App does have an option to move on but will not activate when pressing. Laptop has no option to move pas...

147 9
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9 months ago
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Iannn Rookie

App not working
Solved

Why is the app not working anymore?

3080 9
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4 months ago
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hafsachoudhry Civilian

Can't Log in
Solved

I got logged out the iD app. I am trying to log back in, have forgotten password. But when i type my details into forgotten password it says that my details are incorrect but they are correct. I rechecked them 20 times. So i try making a new account, it says i already have an account, i try logging...

824 8
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5 months ago
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tsf27

App Not Working Since Upgrade
Question

Since I recently upgraded I cannot access the app. Every time I open it and put in my password it comes up with message regarding new sim, with 2 options to tap whether started using new sim or not. When I tap "No, I haven't to use my new SIM yet" I get a popup saying "No problem, when you're ready...

142 8
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4 months ago
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Edward Trunk Civilian

Data usage despite Mobile Data not enabled on phone
Solved

I've noticed a small amount of data (c. 120K) has been used on my plan despite Mobile Data not being enabled on my phone. Not a huge problem but does anyone know how data can be used when Mobile Data is disabled?

227 8
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1 year ago
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HaroldBinley Civilian

Bug Report: Can't login to my account using the Edge browser
Question

A similar problem to the previous question a month ago with same header (now closed). I cannot login to my ID account on Lenovo my laptop running Windows10 and Edge browser, (Microsoft Edge 42.17134.1.0). You can enter the username and password but the {Log in} button does nothing. (There is also n...

283 8
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3 months ago
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emerion Civilian

Customer Services PIN
Solved

My welcome email includes a temporary 4-figure customer services PIN, which I want to change. The only PIN option that I can find on my account is to change my logon from a password to a 6-figure PIN, so that’s not it. Excuse my stupidity, but I just can’t find a 4-figure customer services PIN on my...

275 7
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1 month ago
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dfleck89 Civilian

ID Account Error
Solved

Has anyone been experiencing this? Whenever I log into my ID Account, be it through the app or online on any device, there are error messages where my usage information should be and if I click on any link I get a message that says 'no valid content to display'. I have been in touch with customer...

372 7
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1 year ago
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debege Civilian

Account log in issues
Question

I haven't been able to log in to my account for several months, so am unable to view my bills. Not only that, when I attempt to change my user name/password or whatever, the site just doesn't respond to anything I do. I am a bit of a technophobe, but if the site doesn't respond to anything I try, wh...

664 7
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5 months ago
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iD Mobile iD Mobile Employee

Tutorial How to register for 'My Account'

'My Account' is your very own online account area. It’s the place where you can control and manage your iD plan. It lets you instantly do all the important stuff yourself, rather than going to the time and trouble of calling the customer services department. Here are just a few things you can use...

4605 7
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9 months ago
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cja123 Civilian

Usage completely out of line with expectations
Solved

I've just joined iD and only put my SIM in yesterday evening. I have wifi at home and work and on the bus and only sent a few whatsapp messages and checked the bus status while outside of WiFi. According to my dashboard I've already used 50MB, whereas my phone's own meter is clocking 1.6MB (I know i...

179 6
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1 year ago
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tejasmoza

Turn Voice mail off
Solved

Please help me on how to turn off my ID mobile voice mail? Ta.

913 6
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1 year ago
Kristal_gustar

Registration
Question

Whenever I try to register for an account it says “some of the details are incorrect, please check and again” however there is a tick next to my number and my name and date of the birth is correct. How can I register?

119 6
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1 year ago

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