To idmobile.co.uk To ID mobile

App and My Account

Registering for the app and My Account, features, technical support

  • 314 Topics
  • 875 Replies
iD Mobile
Rank
iD Mobile
started this topic

How to register for 'My Account'

'My Account' is your very own online account area. It’s the place where you can control and manage your iD plan. It lets you instantly d...
  • 2
  • 7
iD Mobile
Rank
iD Mobile
started this topic

How to get the iD mobile app

How to get the iD Mobile app The free iD Mobile app gives you complete control of your account – anytime, anywhere. It lets you instantly...
  • 1
  • 0

314 Topics

T
The_Viking

Multiple iD Accounts - view in one dashboard?
Solved

Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks

29683 51
S
Rank
9 days ago
S
Rank
smokeyjoe Rookie

Can't log into app
Solved

App will not let me sign in I have had a live chat with ID and still not able to log in,on putting my details into the computer it comes up with the message something is wrong. Despite all my details being correct and confirmed as correct on the live chat

2132 34
S
Rank
11 months ago
J
Rank
Johnnyboy Rookie

App problem - unable to establish a secure connection
Solved

I change my ISP yesterday and now I can't use my I'd app on my Android tablet. When I try to open the app I get a message saying unable to establish a secure connection. Please try later. My Android mobile using the same network opens fine. Any ideas??

1479 29
N
Rank
3 months ago
P
Rank
paulpa Rookie

Additional Sims
Solved

Why can't additional sims for other family members be added to my account. The lady ( who was not that helpful) on phone insisted to get two further sims i required two further credit checks, less than ideal for your credit score having two checks one after another. Can these not be added to my exis...

398 19
P
Rank
11 months ago
J
Rank
Josh_G7 Rookie

Can't create account dut to invalid email
Solved

Hi, I've just received my phone in the post but have already hit a problem. I have tried to register a new account on the app and online but I keep getting "Please enter a valid email" when I hit register. I have tried with several different email addresses. Any advice?

253 14
J
Rank
7 months ago
L
Leishalou

I can't log into My Account, Help!
Solved

Hi I can not log in to my account it is saying not valid even though I have already activated a account

4658 13
Rank
10 months ago
A
Rank
agonzalez Rookie

GDPR Rule violation
Solved

Customers should not be forced to fill a survey to opt out of your emails.

218 12
A
Rank
11 months ago
Rank
tommy710 Civilian

creating an account
Solved

Ive tried installing the id app to my fone so i can keep track of how much calls/data i use,i try to log in it gives me 'incorrect username or password,i send myself a password reminder it sends a code to my fone,i type in the code and creat a new password,i try and log in it says 'incorrect usernam...

668 12
Rank
1 year ago
Rank
JBH1984 Civilian

More than one ID account
Solved

hi i ordered my daughter a sim only card which she is enjoying using so i wanted to order another sim only card for my son. so far i have been rejected for the second account. is could this be because i cant have 2 accounts under my name, or because my daughters plan is rolling monthly i need to be...

1028 11
Rank
11 months ago
B
Rank
Baino45 Civilian

What about a WiFi calling app.....

C'mon ID mobile, your prices are great, the coverage is comprehensive and your present app is easy as pie. Just give us a WiFi calling app and you'll have cracked it!

1582 11
Rank
1 year ago
N
Rank
newagetraveller Rookie

iD Mobile app not working.
Solved

I cannot log into my account using the iDMobile app. There's not a problem using a p.c.. This has only started happening today. Using Android 8.1. I know 100% that I am using the correct log in details. It wouldn't be possible on a p.c. if that were the case. I receive a message about switching use...

769 10
Rank
1 year ago
P
Rank
Paulcox74 Civilian

Can't get passed upgrade screen when logging in
Question

When logging in on both the app and on laptop I get presented with an offer to upgrade but cannot get passed this to view my normal dashboard of data used, etc. An y ideas how I can resolve this? App does have an option to move on but will not activate when pressing. Laptop has no option to move pas...

130 9
Rank
7 months ago
I
Rank
Iannn Rookie

App not working
Solved

Why is the app not working anymore?

2925 9
Rank
2 months ago
H
Rank
hafsachoudhry Civilian

Can't Log in
Solved

I got logged out the iD app. I am trying to log back in, have forgotten password. But when i type my details into forgotten password it says that my details are incorrect but they are correct. I rechecked them 20 times. So i try making a new account, it says i already have an account, i try logging...

722 8
Rank
2 months ago
T
tsf27

App Not Working Since Upgrade
Question

Since I recently upgraded I cannot access the app. Every time I open it and put in my password it comes up with message regarding new sim, with 2 options to tap whether started using new sim or not. When I tap "No, I haven't to use my new SIM yet" I get a popup saying "No problem, when you're ready...

125 8
Rank
2 months ago
E
Rank
Edward Trunk Civilian

Data usage despite Mobile Data not enabled on phone
Solved

I've noticed a small amount of data (c. 120K) has been used on my plan despite Mobile Data not being enabled on my phone. Not a huge problem but does anyone know how data can be used when Mobile Data is disabled?

200 8
Rank
10 months ago
H
Rank
HaroldBinley Rookie

Bug Report: Can't login to my account using the Edge browser
Question

A similar problem to the previous question a month ago with same header (now closed). I cannot login to my ID account on Lenovo my laptop running Windows10 and Edge browser, (Microsoft Edge 42.17134.1.0). You can enter the username and password but the {Log in} button does nothing. (There is also n...

222 8
Rank
1 month ago
klrobson

Lost Phone, Forgotten Password
Solved

I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?

399 7
Rank
1 year ago
D
Rank
dfleck89 Civilian

ID Account Error
Solved

Has anyone been experiencing this? Whenever I log into my ID Account, be it through the app or online on any device, there are error messages where my usage information should be and if I click on any link I get a message that says 'no valid content to display'. I have been in touch with customer...

339 7
D
Rank
11 months ago
D
Rank
debege Civilian

Account log in issues
Question

I haven't been able to log in to my account for several months, so am unable to view my bills. Not only that, when I attempt to change my user name/password or whatever, the site just doesn't respond to anything I do. I am a bit of a technophobe, but if the site doesn't respond to anything I try, wh...

592 7
Rank
2 months ago
Rank
iD Mobile iD Mobile Employee

Tutorial How to register for 'My Account'

'My Account' is your very own online account area. It’s the place where you can control and manage your iD plan. It lets you instantly do all the important stuff yourself, rather than going to the time and trouble of calling the customer services department. Here are just a few things you can use...

4120 7
Rank
7 months ago
C
Rank
cja123 Civilian

Usage completely out of line with expectations
Solved

I've just joined iD and only put my SIM in yesterday evening. I have wifi at home and work and on the bus and only sent a few whatsapp messages and checked the bus status while outside of WiFi. According to my dashboard I've already used 50MB, whereas my phone's own meter is clocking 1.6MB (I know i...

172 6
Rank
1 year ago
Rank
bojangles Civilian

My account registration problems
Solved

Why can I not register for my account, so that I can port my number. I keep being told that some of my details are incorrect, when they are not!

856 6
T
Rank
11 months ago
T
tejasmoza

Turn Voice mail off
Solved

Please help me on how to turn off my ID mobile voice mail? Ta.

824 6
Rank
1 year ago
Kristal_gustar

Registration
Question

Whenever I try to register for an account it says “some of the details are incorrect, please check and again” however there is a tick next to my number and my name and date of the birth is correct. How can I register?

114 6
Rank
1 year ago

Popular subjects