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App and My Account

Registering for the app and My Account, features, technical support

  • 275 Topics
  • 743 Replies
iD Mobile
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iD Mobile
started this topic

How to register for 'My Account'

'My Account' is your very own online account area. It’s the place where you can control and manage your iD plan. It lets you instantly d...
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iD Mobile
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iD Mobile
started this topic

How to get the iD mobile app

How to get the iD Mobile app The free iD Mobile app gives you complete control of your account – anytime, anywhere. It lets you instantly...
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275 Topics

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The_Viking

Multiple iD Accounts - view in one dashboard?
Solved

Hi I have 3 iD numbers and monthly deals - they were all registered under my email address but I can only see the first number I bought. Is there a way to view all of the numbers in the same dashboard? Thanks

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23 days ago
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smokeyjoe Rookie

Can't log into app
Solved

App will not let me sign in I have had a live chat with ID and still not able to log in,on putting my details into the computer it comes up with the message something is wrong. Despite all my details being correct and confirmed as correct on the live chat

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7 months ago
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Johnnyboy Rookie

App problem
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I change my ISP yesterday and now I can't use my I'd app on my Android tablet. When I try to open the app I get a message saying unable to establish a secure connection. Please try later. My Android mobile using the same network opens fine. Any ideas??

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14 days ago
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paulpa Rookie

Additional Sims
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Why can't additional sims for other family members be added to my account. The lady ( who was not that helpful) on phone insisted to get two further sims i required two further credit checks, less than ideal for your credit score having two checks one after another. Can these not be added to my exis...

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8 months ago
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Josh_G7 Rookie

Can't create account dut to invalid email
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Hi, I've just received my phone in the post but have already hit a problem. I have tried to register a new account on the app and online but I keep getting "Please enter a valid email" when I hit register. I have tried with several different email addresses. Any advice?

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4 months ago
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Leishalou

I can't log into My Account, Help!
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Hi I can not log in to my account it is saying not valid even though I have already activated a account

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6 months ago
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agonzalez Rookie

GDPR Rule violation
Solved

Customers should not be forced to fill a survey to opt out of your emails.

209 12
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7 months ago
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tommy710 Civilian

creating an account
Solved

Ive tried installing the id app to my fone so i can keep track of how much calls/data i use,i try to log in it gives me 'incorrect username or password,i send myself a password reminder it sends a code to my fone,i type in the code and creat a new password,i try and log in it says 'incorrect usernam...

636 12
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1 year ago
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JBH1984 Civilian

More than one ID account
Solved

hi i ordered my daughter a sim only card which she is enjoying using so i wanted to order another sim only card for my son. so far i have been rejected for the second account. is could this be because i cant have 2 accounts under my name, or because my daughters plan is rolling monthly i need to be...

745 11
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8 months ago
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Baino45 Civilian

What about a WiFi calling app.....

C'mon ID mobile, your prices are great, the coverage is comprehensive and your present app is easy as pie. Just give us a WiFi calling app and you'll have cracked it!

1448 11
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1 year ago
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newagetraveller Rookie

iD Mobile app not working.
Solved

I cannot log into my account using the iDMobile app. There's not a problem using a p.c.. This has only started happening today. Using Android 8.1. I know 100% that I am using the correct log in details. It wouldn't be possible on a p.c. if that were the case. I receive a message about switching use...

638 10
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9 months ago
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Paulcox74 Civilian

Can't get passed upgrade screen when logging in
Question

When logging in on both the app and on laptop I get presented with an offer to upgrade but cannot get passed this to view my normal dashboard of data used, etc. An y ideas how I can resolve this? App does have an option to move on but will not activate when pressing. Laptop has no option to move pas...

123 9
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3 months ago
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Edward Trunk Civilian

Data usage despite Mobile Data not enabled on phone
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I've noticed a small amount of data (c. 120K) has been used on my plan despite Mobile Data not being enabled on my phone. Not a huge problem but does anyone know how data can be used when Mobile Data is disabled?

158 8
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6 months ago
klrobson

Lost Phone, Forgotten Password
Solved

I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?

332 7
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11 months ago
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dfleck89 Civilian

ID Account Error
Solved

Has anyone been experiencing this? Whenever I log into my ID Account, be it through the app or online on any device, there are error messages where my usage information should be and if I click on any link I get a message that says 'no valid content to display'. I have been in touch with customer...

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8 months ago
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Iannn Civilian

App not working
Solved

Why is the app not working anymore?

2243 7
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6 months ago
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cja123 Civilian

Usage completely out of line with expectations
Solved

I've just joined iD and only put my SIM in yesterday evening. I have wifi at home and work and on the bus and only sent a few whatsapp messages and checked the bus status while outside of WiFi. According to my dashboard I've already used 50MB, whereas my phone's own meter is clocking 1.6MB (I know i...

142 6
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1 year ago
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bojangles Civilian

My account registration problems
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Why can I not register for my account, so that I can port my number. I keep being told that some of my details are incorrect, when they are not!

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7 months ago
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Brubaker Civilian

Why can't I register two phones to one email address?
Solved

Wife and I went to Carphone Warehouse today. Wife got a monthly contract with iD on her existing phone. I bought a new phone and a directly similar contract with iD. Registered the wife phone with iD and got the 'app' no problems at all. On to mine and it keeps saying that "another account is regist...

193 6
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7 months ago
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David Lauder Rookie

Allowances discrepancy
Solved

I logged in on my id account and on the dash board it says I have 50 minutes to use when in fact my contract is for 250. Yet if I go to the my account section it says 250. Why is there such a difference on both sections

208 6
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8 months ago
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iD Mobile iD mobile employee

Tutorial How to register for 'My Account'

'My Account' is your very own online account area. It’s the place where you can control and manage your iD plan. It lets you instantly do all the important stuff yourself, rather than going to the time and trouble of calling the customer services department. Here are just a few things you can use...

3190 6
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3 months ago
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yeldog Civilian

Accessing account details for second phone on my account.
Solved

Both mine and my wife's phones, on consecutive numbers, are registered on my account. However I can only access the billing details for my phone. How do I gain access to the billing details for her phone? Every time I open the app I'm given details for my phone only.

48 6
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11 days ago
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tejasmoza

Turn Voice mail off
Solved

Please help me on how to turn off my ID mobile voice mail? Ta.

671 6
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1 year ago
Kristal_gustar

Registration
Question

Whenever I try to register for an account it says “some of the details are incorrect, please check and again” however there is a tick next to my number and my name and date of the birth is correct. How can I register?

107 6
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10 months ago
Raucous

Can I have 2 phones on the same account?
Solved

When I was with virgin I had mine and my son's phones showing up on the same account, so I only had to login once and from there I could look at each phone separately - is this possible with iD mobile? It is a real pain to have to remember 2 sets of login details login and out again to check usage &...

1980 5
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1 year ago

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