Ask a question.

When will I receive an email from DPD with my delivery details and tracking number

I have changed to a sim only contract at £12 per month but I have still be charged £47 for my old contract. Can you please let me know if I am due a refund. Thanks Margaret Lennon

Hi, I have 5 mobile accounts with ID mobile for myself and my 4 children. I want them consolidated under one single account. I lost the login details of 4 of the accounts but have the mobile numbers and the bank account that they collect payment from. Please advise how to proceed. Thanks

My new phone arrived on Monday last week but the number I want to keep still has not been transferred and I can't receive calls or text messages. If this is not resolved ASAP who do I contact to get a full refund?

Do you get a penalty for leaving this awful company

I am currently with Asda mobile. Sim only. I normally alternate between two types of bundle depending how much data I might need. If I don’t buy a bundle immediately when the previous one has run out, I go into PAYG rates until I buy my next monthly bundle. What happens with ID mobile? If I have paid for a bundle with X amount of data and it runs out tonight, what happens tomorrow? Do I immediately stay on the same type of ID Mobile monthly plan? Do I go into a flat rate PAYG tariff? Can I wait for example 48 hours and buy my next ID Mobile monthly plan? Thanks 🙂

Hello, I have had quite a few issues when making and receiving calls, This is to Landlines and Mobiles, the person on the other end of the call is stating that the line keeps breaking up. I have chattered to an ID Agent and changed a few settings, but I am still having connection issues. This is happening in the Greater Manchester / Oldham areas My mobile is a Samsung A55 5G. Is anyone else having the same issues.

How do I cancel my contract, if I have lost my sim, never used it and don't have an online account for this phone number. I do have an active account for a different plan but want to cancel this one.

I bought my phone back in December but still haven't received my Currys gift card. When will I get this?

I have an esim as i live between countries (i have a british esim and a french physical sim, so i cannot switch to a physical sim). I cannot use my 4g services despite restarting my phone MANY times, changing network provider and then re selecting ID MOBILE (occasionally this will work but for 5 seconds before the 4g disappears again). I also am having trouble making calls and sending texts. I own an iphone 11 please please can someone help, i’ve been without signal for a week and can’t find a human to phone and resolve my problem. p.s. I have 198gb of data left to use and unlimited texts and calls and am up to date with payments

My monthly payment according to the app and my contract is £15 yet I am still being charged £16. could someone explain? Thanks John

I’ve just signed up for iD Mobile’s £16 pcm Unlimited Data deal for mobile wifi. I’ve replaced the SIM card issued by my previous service provider (Vodafone) in the MiFi dongle with the one from iD Mobile and I have an internet connection, but when I check my PC’s Network & Internet settings, it still names the connection as “VodafoneMobileWiFi[network-id]”. Is this to be expected? My contract with Vodafone doesn’t expire for a couple of weeks more, but I would have thought the name of the network my PC is connecting to would reflect the provider of the service/SIM card. Footnote: not very impressed with this community site so far. Didn’t see why I had to create ANOTHER account in order to use it, when I already have an iD Mobile login, and clicking the Create button after typing my question does not seem to be doing anything, even though the web page doesn’t say I’ve left anything out.

Why on earth ID mobile skirts real customer service. I was told I would be emailed my currys voucher for getting a contract for the pixel 9pro xl. You can't make this up they are that same company. I was due yesterday

Why can I not make calls on my phone when I have unlimited calls and messages. I get the message that I have reached my cap limit

So I have around 4 months left on my contract , my current phone ( pixel 7 pro ) is not in the best of health ( been dropped far too many times ) I want to replace my handset and I can get good deals elsewhere with other suppliers / networks as a new connection. Wouldn't it make more sense for me to be offered an early upgrade from ID mobile and I pay the cost of the handset ( not the service) for the remaining months and sign up for another 24 months? Otherwise I'm guessing I just request a PAC code, move to another supplier / network and I pay the full 4 months remaining ? What's my options ​@iD Mobile ?

Went for upgrade, but cancelled it same day. Payement was taken almost 2 weeks ago and still no refund. They keep saying it should be back, but nothing showing on my account. Any suggestions? Thanks

Anyone know the logic behind a monthly contract being more expensive on an upgrade than a new customer? I’m ready to upgrade, but if I was a new customer I’d get exactly the same deal for £4 per month cheaper. Surely knowing they’re tying me in for another 2 years should be good enough to get the best deal. No number to call them on and I can’t even find an online chat option - I’m sure I’ve used online chat before with ID - is it hiding somewhere?

This model was launched in December 2024 and is not on the ID Network compatability list. Has anyone bought it and does it work? Thanks.

If I set a bill cap of £0 does that mean I will never be billed for anything above my contract or does it mean I have no bill cap set?

Hi, can you help? I can't make any calls

My new contract says im on 10gb per month. my account is saying i have 109.8gb/10gb. what does this mean? thanks

I have just signed up for a new monthly contract starting on 27th Feb but find I have used out of date bank details for my direct debit. How can I correct it?

Require a new sym for my id number

Hi, I'm keeping my number from my old contract from o2 . Received my pac code from o2 . Filled in details so can use my old number for my new sim only contract with mobile id.. submit details then keeps coming back as error???

Please could you remind me free gift offer I’m entitled to and when I will receive it m