Can someone please help, I want to pay my balance 

No service half of day !!!

Im getting very frustrated with ID, signal not great, some days unable to make a call out,, downloadis not happening, what is wrong, 

 I have a PAC code from my previous provider - how do i input this into my new phone with id mobile

I'm a new ID customer only had it 6 days, coming across from EE. Much more expensive but constant 4G signal.Despite the Three network coverage saying I would get l good indoor and outdoor signal at home, it's really really not. I get a symbol saying H or H+. This is disgusting.  The price i pay for this is not acceptable. My postcode stated good inside and out. My partner who is also has id mobile soesnt have any of these problems hers is constantly 4G. I have put the phones next to each other and she has a signal and i dont. I have a brand new Samsung S24 plus and yet appalling signal. Could it be the sim card considering my partner has absolutely no issues with signal? Can I get another sim card in case this is faulty? It's not workable at the moment.  ThanksDan. 

This is the worst company I've ever been with can't even ring someone to talk to when have problems. You  took 2 payment out my account trying to get hold of anyone from this company is joke next waiting on stammer ringing me .now saying they're from id this happened the last time I've posted on here 

I cannot connect to 07781 mobile numbers, can someone help me please? Iv always been able to previously but can’t this week. Thank you

What is the problem?  I’ve been closed out of internet access during the day for the past 4 days. I’ve tried every means of kicking internet connection back into life during the day, but I might get just a few seconds of connection before I’m closed out again.  And then, about 18:45, things sort of go back to normal.  This suggests IDMobile/3 Network is manipulating access, but, if that is not the case, what is the problem as regards day-time network access?  And if there is a problem why is there no warning/advice via email - they have my email address!

Have been unable to cancel my dead mother’s phone via live chat for days. Really unimpressed with so called service. Please get in touch and cancel 

Is iD mobile only for i phones.

Why can we not see our usage in the app? Other providers show all the calls, text and data usage within the app including the current day. Can this not be implemented??. I currently have my children with 1p mobile  and I can see what number was called or text today  and the past either daily itemised or monthly summaries, what if any charges and what data was used and if charged. This helps keep REAL time  eye on spend and how much you are over the free data.

I recently got a new iphone 13 which was in a bundle that comes with a switch to ID with 500gb data monthly, I transferred my old phone onto my new one, which transferred everything, including my old contract with three. I chose to keep my old number and gave ID my PAC code and was told that the transfer would happen on friday on its own. On friday my plan with three did end, but I was not and still have not been changed over to ID. I have no data and my phone says I have no service and i dont know what to do to change over to ID as it says it should have happened automatically by them. Any help would be greatly appreciated as i have been left unable to contact anyone unless I am connected to wifi, which I cant do outside as I have no data.

Like a few others, I am also receiving a “missing UID” message when trying to redeem my Apple Music / Arcade offers.Many thanks for any assistance.

I transferred over to id from three on Friday 18th July and ported my number from three, since the switch over I have been unable to make or receive calls or text messages and I require this to be addressed urgently please

I have a question after placing an order yesterday, I still don't know if I was accepted or not, I haven't received any confirmation yet, can I check it?

https://www.moneysavingexpert.com/cheap-mobile-finder/sim-only/Hi I’m looking to sign up with this offer.I can add this to the basket however I have 2 other family memebers that i wish to include I can’t add another to the basketdo I  have to do each one separately I’d prefer the 3 numbers on one account if poss ?thanks

I can't figure out how to delete voicemail messages that I've listened to 

I have my pac code from talk mobile. Where do I put this to keep my number??

I am still not able to make or receive calls. I can't even send or receive text messages. What is happening.  Can someone look into this urgently please.Thank you

the last times i have been abroad in spain and turkey i have not been able to use data and only wifi could you please check my account for any settings that may be causing this as i’m going abroad this week my two sisters have the exact same account and there’s works okay  

I want to keep my "old" number from Talk Mobile and transfer it to ID Mobile. I have just got a new ID mobile sim, I also got my PAC code from TalkMoblie. I have entered all details correctly and it will not accept to bring my old number over to ID mobile Had tried to transfer but 24 hrs later, still hasn't done it. Please help. Has IDmobile got a customer service team, I can speak with? 

I made the mistake of buying the new Samsung S25 Ultra back in May 2025, thinking it was the best option at the time. I signed a 2-year contract.Now I’ve just seen the release of the Samsung Z Fold 7 — only two months too late for me! It’s honestly the perfect phone for my needs, especially because I often need to open multiple emails at once for work, and the wider screen would make a big difference.I don’t mind paying extra — I’d be happy to trade in my current phone, extend the contract, or do whatever’s needed. I’d just really like to switch to that model, as it would be a game changer when I don’t have my laptop with me.Unfortunately, I don’t see any upgrade or contract change options in the app. Is there anything else I could do? Thanks in advance for any advice or suggestions!Hopefully, ID Mobile can meet me halfway — I’d really appreciate the chance to make the switch, even if it means paying a bit more.

Text messages not sending or receiving 

How do I get a downloaded transcript of an SMS conversation?

Hi, I’ve recently received my phone through the post, but it’s part of my deal. I’ve got a free smart watch but I haven’t received this yet. When can I expect to receive it?