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Recently bought a new pay monthly contract that included a currys voucher. it did not arrive with the phone delivery, and haven’t received any emails. raised a help ticket, and had a automated response to email another help desk. Kinda feels like I’m getting bounced around the system.

Dear Sir/Madam, I am writing to request PAC codes for my two exchange numbers. I wish to transfer them between providers. For the past four months, I have experienced inconsistent internet service in Stevenage. Consequently, I obtained a PAC code from another provider, but their network is also inadequate. To resolve this, I require a PAC code from ID Mobile for the number ending 681, which is used by various government and other sector organizations. I would like to exchange PAC codes with the other provider to facilitate a smooth transfer. Thank you for your assistance in this matter. Kind regards, Waqas Ul Manan

Good morning, I have collected by new phone yesterday and when perchasing I put in my pac code to keep my number but didn’t give me a switch over date. My number still hasn’t switched over and I’m having to go between 2 phones. I am unable to speak to someone over the phone and I have had a horrible experiences from the start so far! If someone could help in getting my number switched over! I have already tried to do this online also but it will not work.

Phone uk from dubai

Got an email to say all ported successfully on Saturday 22nd but since then he can make calls and send texts but cannot receive calls or texts and it says number not recognised. Had a new SIM card and also done numerous network resets and nothing has worked. Contacted id help and they have raised a case and I should hear back anytime now by email. It looks like a common fault but I am not happy with the service so far. it’s a safety issue when you cannot contact your son when he is out. I have only got until Sunday to give phone back as my 14 day is up then. Any help welcome

I signed up for monthly esim. Said thank you for your order. But im not receiving the esim??? Ive checked spam folder too

Yesterday I purchased 1GB add on data- but I am still not able to use internet outside of wifi- can anyone help please? I've no idea how to get this working as I thought it would only take a few minutes. Thanks

I’d like to cancel my contract and confirm I’m within the cooling off period .

Yesterday I purchased 1GB add on data- but I am still not able to use internet outside of wifi- can anyone help please? I've no idea how to get this working as I thought it would only take a few minutes. Thanks

I can send and receive emails and use WhatsApp but I cannot send or receive calls or texts from my contacts.

how can I see how much manyI have left to pay

Can’t open my refer my friend link, it’s greyed out, how do I access my the link please?

Hi my mother has her old number from Tesco when we called Carphone Warehouse and gave him a pac code for the switch to id mobile. Can you please tell me if this os okay and will work because at the moment my mother is still on the new number that id mobile sent

For weeks now the data service on my mifi and also mobile phone (both holding id mobile sim cards) has been extremely bad. I know my devices are fine because if I go to a different part of London everything is better or even perfect…I live in Walthamstow E17, and for a long while the service was fine, but just a couple of weeks ago it went downhill.It is obvious that ‘something’ is going on in this area related to Id Mobile/’3’ service….Can you please tell me what that is?Unfortunately this is the downside of a 24-month contract - you are stuffed if their service becomes unusable.I am only able to send this because the service has decided to pick up, at least for a few minutes!By the way, the signal bars on my device show a decent signal, even when the service is down or very poor, so it seems that the issue is not even related to the signal from the local mast…..more likely something else going on with id mobile/3.When I have mentioned poor service in areas within this part of London to id mobile in the past...the best they come up with is ‘high usage’ in the area. I do not believe this for one second!

My grandson has a new simo package, he can receive calls and texts, also he can access mobile internet, however he is unable to make any outbound calls or outbound texts, he has unlimited calls and texts, he is using an iPhone 8+. He gets message “your service does not allow access to this number” and it is just a normal uk mobile number. I expect there is an issue with settings somewhere??

For a long time now my ID Mobile voicemail outgoing message gets deleted and I have to re-record and save a new one. Each time it is confirmed as working and I test it now and again by phoning myself. This is extra annoying because it is only when someone I know lets meit’s gone know that I realise I have to deal with it once more…. This is nothing to do with a full message box (I only get a few messages per month and I clear them regularly anyway). I have seen other users comment on the same issue. So when is ID Mobile going to fix this?

Poor signal in Ne96jt , no internet

Can anyone with a S24 Ultra provide a screenshot of the software page showing the software version and default CSC. I messed around with the CSC to enable call recording on my phone and its worked great for the last year but now a couple of apps won’t open or install and google play is now saying phone is not certified. Looking to change back to default firmware but lost the image/screenshot I took before changing the CSC. Will factory reset or flash official firmware if I can find it to bring phone back to new. TIA

I haven't been able to make or receive calls or access my data for a week now. Been on this sim and phone for a year with no previous issues but can't get hold of anyone to find out what the issue might be. I've gone through the tests on webchat and looks like my SIM isn't working but any ideas how I can order a replacement? Thanks!

Can I use my phone in Iceland

Hi, I am going away to Jersey and wondered in my ID 4G would work there? Asking as was hoping to use Google Maps whilst out there. I went to Guernsey last year and it wouldn’t work there. Wondered if Jersey was different of if there was some setting Ihad to alter to get it working?

Hi there, I would like to change my phone number to my old phone number please

My download speed has dropped significantly in the last few weeks, is this due to the switch off of the 3g network? My download speeds are less than half what they were a month or so ago. Location Bristol.

Hi there. I have had my data dissappear, I had over 300GB of data last time I checked, which was probably a week ago. And just checked again tonight and it's dropped down to 55! I can't see anywhere on the app / online to check my usage to see what happened. I highly doubt i have used all that data? Any help appreciated.

Hi im looking for advice from anyone that has had similar issue please. I ported my sons number from Smarty to ID on Friday and since its ported he can’t receive calls or texts (working fine before) The message caller gets when they try call is the number is not recognised. He can make calls and send sms texts fine. This issue has only happened since his number ported. I've spent 2 days online chatting with agents checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into his old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset. He cannot access banking apps as needs text verification and this is very frustrating. Even more frustrating is the fact that you cannot speak to anyone at Id mobile, all done through web chat. Any help or advise would be much appreciated