When I upgrade after 6 months on a sim only, does my credit check when I joined iD Mobile affect the phones I would be eligible for?

My Google pixel 8 pro froze yesterday, I put it down and when I looked again the screen was black, it now won't switch on, tried charging, and resetting with 2 buttons etc, it's just dead 

My Google pixel 8 pro froze yesterday, I put it down and when I looked again the screen was black, it now won't switch on, tried charging, and resetting with 2 buttons etc, it's just dead 

I am constantly missing calls due to lack of connectivity with ID system. I have no number recorded on my recent calls although people say they tried to call. I also try to make calls and the phone won’t connect. If I turn off WiFi it works sometimes but I have no knowledge of missed calls unless someone tells me. what is going on? Does anyone else have this? 

I have recently switched to ID mobile from another network & have kept my old number. Everything seems to have working fine but I have one little problem that I don't know how to fix. If I send a regular text message, it sends as my old number. If I send a chat message, it's sending as the number that came with the phone. How can I change this so they both send as the old number? I use the Samsung messages app, not the Google one btw 

I’m potentially looking to switch to ID mobile simply for the reason that they seem to support Nothing Phones for Wifi Calling. My current provider doesnt. Does anyone know if the Nothing Phone 3a does work with Wifi calling yet as I am aware its not listed as one currently.

I want to enter a competition on my local radio station in the U.K. and need to send a premium rate text costing £2 to a short number. My settings within the ID app are enabled and I have enough of a buffer on my monthly bill to cover this so why am I unable to send them?. Thank you in advance for any help!

I've been asking customer services on live chat all week for a proof of usage document that never arrives, so I can make an insurance claim. This should be a fairly standard thing, but judging by other posts on here, it's almost impossible to get hold of!! I just need my document, how do I get it without going through live chat again??

Where is my order? 136977884

I notice that Carphone Warehouse has a SIM only 10GB for £6 a month. I pay £6 a month and have 2GB. How do I get the 10 GB deal? 

My phone signal is absolutely disgusting! Despite my area supposedly having 'excellent' covarage. My calls keep cutting off too. Worst network provider ever! What exactly am I paying for? 

I purchased a Samsung Galaxy Watch 7 with LTE, these are the steps that they say to follow to activate the LTE To activate LTE on a Samsung Galaxy Watch 7, you'll need to pair the watch with a smartphone and then use the Galaxy Wearable app to activate the mobile network. The activation process usually involves scanning a QR code provided by your carrier or entering an activation code manually.  The problem is that I get this when I try to activate, the service is my previous provider(Three).Can anyone advise to what to do next?  

I’ve travelled to Turkey with my family and had some money within my monthly cap that I wanted to use for data roaming from the time between the airport and my hotel where there’s WiFi.  However you guys sent me multiple messages while in Turkey (not via WhatsApp) and charged me for the privilege using up my cap. It made it really challenging as I couldn’t message our transfer or do any language translation on google.  Can you refund me the charges you have given me by texting me and send me some data in the meantime to cover what I would have had on my account? 

My phone is not charging and I need a replacement phone, my partner has the same phone and I tried her charger and it didn't work

I still can not make outgoing calls, only WiFi calling working. 4g works fine. I am not on pay as you go. Have unlimited usage. I have a iPhone 11Regards Steven.   

When at home, my mobile phone signal is poor (3 or 2G) so I have WiFi calling switched on.If the phone switches to WiFi all is well but if it thinks the signal is strong enough, no calls can get in or out.My solution is to go into airplane mode which forces it onto WiFi. Having to do that everytime I come in and go out is not ideal. It used to work fine and I have not changed the phone (Samsung A35 5G)I have set the phone to reboot every morning.Any suggestions?

I want to port my number to another Network as I'm not happy with ID however I'm tied into a 2 year contract which I want my son to take over and import his number. Is this possible please? 

I have still not received my Apple TV offer. I’ve checked my junk mail folder and not there either.

Hi I was supposed to get headphones with my contract when I took it out. I still haven't received them. Thank you 

I have recently joined ID Mobile (after being with my previous provider for 22 years). This has meant I’m a bit rusty with new technology and dread phone upgrades! I wanted to keep my previous number and gave this information when I ordered my new iPhone. The phone arrived, I received confirmation the change to ID Mobile had been successful, everything seems to be working absolutely fine.  However, I now have 2 sims shown in the sim section (my old number with EE Plan and also my new ID plan) Can anyone advise how I can get rid of the old sim? It’s rather annoying when making a call I have to choose between which sim/lline to use. many thanksnicola please can someone help 

I changed to a newer phone a couple of weeks ago (iphone 7 to iphone 12) and have been having problems getting and making calls when at work.  There is very little signal in the building so the phone uses wifi calling when I’m in the office which worked fine before - I’m using the same SIM card as previous.  I have checked when at home and WIFI calling works fine there (put on airplane mode to check) so it is just when on the work WIFI that it does not.  Tried called over Whatsapp at work and this works ok.  Not sure what to try after that - if I cannot get it working I will need to change provider as I cannot  continue with not being able to use phone when in the office. 

Have new phone with you and my phone no hasn’t ported. Had email to say it was but not worked. Any ideas ?

why does my purchase say not complete 

Hi,I have bought a refurbished phone on contract with Id which includes a plan ,and came with a new sim and number , I already have a sim only plan with id,and I can’t seem to transfer my number,can I get a pac to transfer my number when they are both with id mobile,xx

I lost my phone and have now found it ive tried calling ive tried the chat for days it wont work i cant receive a text in order to log into my account either i dont how how to contact anyone