Hi can you please cancel direct debit for number 07378573878

Why was I charged an extra £30 on top of my monthly rate on a two week visit to France? Most service providers don’t charge on the continent?

I want to know how you can continue to charge me my existing monthly charge when the phone is paid off. Daylight robbery

Hi I checked my leaving info a few days ago and the amount was £53.82 and i did it again today and its increased to over £99 pound... why is that?? I am near the end of my contract next month? So why now i am paying more????

I'm a new customer and I'm traveling right now, and I can't log in to my account and pay my bill because I don't have my SIM card with me. Is there no way to pay with a credit card without logging in, or is it impossible to log in without receiving a code on the SIM card?

Why am I being charged 140 instead on 62.99 a month

My ID bill has doubled without any notice -I cannot make or receive calls -payments are still being taken ,no response from ID and canner get past automatic replies.

how can i find out when my phone contract end date is?

I missed a payment and now can’t pay the outstanding amount as my phone has been hacked again. When I try to pay it directs me to a page that wants £1 to get to help. Then it took £35 out of my account and is being investigated. It’s the first time I’ve used it and don’t want to lose more money. Any suggestions what I do next? Thanks. Kelly

Hi my wife has been receiving 3 premium rate texts each month for the last 5 or 6 months adding £4.50 to each bill.I read that this is a common problem for customers of various network providers.In the end I phoned I.D. customer services as her contract is in my name.I have 3 contracts with I.D. and I requested that each of them have premium rate texts blocked which the customer advisor did.I am awaiting now to see the next bill to check and see if this has worked hopefully it has I will be straight back onto I.D. to ask why and demand a refund. Hope this helps others. Keith Carlisle

I have just recently became a new ID mobile customer and I am wishing I never joined. I have had 2 issues already and I haven't even been a customer for a month: The first is that on checking the app my billing randomly went up from the £34.99 it was supoosed to be to £40.01 I decided to use to complaints forum only for it to be a disguised livechat. I persisted anyway as the only ways to contact customer complaints was through live chat or call. Or post, for obvious reasons I do not wish to use. On the chat it only said "2 minutes" average time to respond. But the response times were tediously longer so much that the chat disconnected several times. I spoke to Winnie who told me that "everything seemed fine now". Why did the issue even happen in the first place? Then I recieved an email on 11th August for free Apple Music and TV. Apple TV worked fine but music did not saying "UID missing or incorrect". As a disabled customer, I called their vulnerable customer line on 13th August. I spoke to Lebo who gave me the incorrect email address to contact being giftcloud. Giftcloud told me that they have nothing to do with the promotion. I returned on 22nd August to log a complaint and I spoke to Carmen via the complaints line. She once again gave me the giftcloud email which I said was incorrect. She then told me that I was not eligable and I argued that I recieved the email confirming my eligibility and I claimed the free Apple Tv to which she didn't believe me and told me that ID Mobile are not responsible if Apple charge me. This is not true and I have the 3 free months. I asked her to log this as a complaint, she put me on hold then I was hung up on which I would guess is deliberate. I am extremely unhappy with the abysmal customer service and lies of ID Mobile and I expected better. I regret giving my time and money to this company who clearly do not care about their vulnerable customers.

I'm currently at Currys and would like to upgrade my phone. At the end of June I moved and changed my address on the app but here at Currys the system won't let me go any further. Has my address been updated?

Hi, I’ve just joined iD mobile and on the app there already (less than 1 week in) is an additional charge showing on my live usage for this month - so it’s saying my next bill is currently going to be £xx which is more than the contract… where on earth do you find the live billing / charges?! I always had this with 3 mobile - surely iD have the same as I haven’t used anything outside of usage to my knowledge. Thanks

Hi please can someone advise how I can speak to someone via the phone or by live chat? Thanks in advance

Hi. i appear to have used 50 gb of data from 30 gb allowance which appears extortionate - Also considering I’ve been abroad for over a week and hadn’t touched my data. Could you please have a check?

Is there a way to speak to a staff member at ID? My bill each month is way more than I signed up for and it’s never been this way with other providers. I’m not using my data each month and I just feel like I’m being completely ripped off.

Hi I accidentally purchased a bundle as I was just curious to find out how long it would last, but it seems I clicked on the buy now or something button and it said I've purchased a bundle. Please help!!

How can I live chat to I'd mobile thanks

I selected an add on for additional voice by mistake. I have unlimited voice and messages on my plan. I thought this was for the roaming option as I wanted to recieve some calls. How do I cancel this.

Hi, I’ve just bought as payg esim, it’s automatically set me up on a direct debit to come out at the end of the month. I thought that the plan wouldn’t start until I activate the eSIM which I don’t plan to for 3 weeks until my old sim finishes its contract. So when is the direct debit/payment active? From moment I purchase the sim? Or when I activate the sim? Thanks for any help

I can not access live chat and I need an extension on my bill payment until the 30th August please.

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem? Thanks

I have received a final demand notice. i took out a sim only contract which ended up in error due to the fact i already had a contract with id mobile. To move to that contract, id have had to have changed my phone number. So i cancelled it within the 14 day cooling off period. i have been receiving texts saying that i need to pay but when i call id mobile, the automated system says im up to date. help! What do i do?

On my bill it says monthly recurring charge and I don’t know why ?

Received an email to say my bill is x amount. Log into my account and cannot see that amount on any of my bills. The amount stated in the email is nearly double what is showing on my last 2 and current bill.