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Bills, Payments & Charges.

Got a question about your monthly bill, allowances and additional charges? Ask it here!

  • 466 Topics
  • 1,120 Replies
466 Topics
elly123
Civilian
elly123Civilian
asked in Bills, Payments & Charges.
bill charges

Why is my monthly recurring charge so high this month

1
Tyler
iD Mobile Employee
6 months ago
A
Newbie
Adam8991Newbie
posted in Bills, Payments & Charges.
service restricted

I paid my bill yesterday but phones still restricted

1
Tyler
iD Mobile Employee
6 months ago
MaryJane6
Newbie
MaryJane6Newbie
asked in Bills, Payments & Charges.
why cant i access my bills?

Every time I try to see my bill it just says ‘oops somethings gone wrong’ 

3
Tyler
iD Mobile Employee
6 months ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills, Payments & Charges.
1st bill

My 1st bill was due 29th but we've just had Easter know were on the 2nd when will my 1st payment be taken

2
Tom
iD Mobile Employee
6 months ago
Matty Severns
Civilian
Matty SevernsCivilian
asked in Bills, Payments & Charges.
my 1st bill

My 1st bill should have gone out 29th but we've had Easter know on the 2nd when will it go out 

2
Tom
iD Mobile Employee
6 months ago
D
Civilian
Diamond NCivilian
asked in Bills, Payments & Charges.
direct debit

ID is threatening to ruin peoples credit scores and complaining that it was cancelled but won't accept the card details, ID themselfs are the ones cancelling it and pretending to say that they have sorted it out through live chat. So now all features don't work like SMS, Calling and Data.

1
Tom
iD Mobile Employee
6 months ago
explorer1991
Civilian
explorer1991Civilian
asked in Bills, Payments & Charges.
Does the 50£ is maximum cap limit or there is an option how to increase it?

Is it possible to increase my cap limit for more than 50£?

1
Kash
iD Mobile Employee
6 months ago
Andy Hunting
Newbie
Andy HuntingNewbie
asked in Bills, Payments & Charges.
Clarification of bills please

My contract: £8/month. Unlimited data, unlimited texts, data 10GB (which often rolls over to give 20MB) with a £5 cap.Most months my total bill is £13 (£8/month plus £5 cap?). The bill states “Rest of World Roaming £4.17”Can anyone tell me why I get this? My data allowance is hardly touched, so I would have thought I have plenty of “room”. As regards going abroad, I do travel (via a ship) to Norway a fair bit - Norway is included in the data roaming section, therefore I would have thought “OK”.  Could it be I am being charged if I use the phone whilst in international waters, i.e. between the UK and Norway?Any pearls of wisdom gratefully rec’d. Thanks, Andy

7
M
Novice
6 months ago
B
Rookie
Bart1552Rookie
asked in Bills, Payments & Charges.
Montly allowance time

I have a question why I have to wait longer for the renewal of the package, now it is 37 days and it was probably 50 I do not remember. I thought it was an application error but I think I have to wait that long. I was hoping it would be normal every month 🤔

3
Kash
iD Mobile Employee
7 months ago
T
Civilian
TheawCivilian
asked in Bills, Payments & Charges.
PDF bill

Why does my pdf bill say the wrong direct debit due date ? For example  24th February to 23rd march due on 10th march? Does any one know?thanks

1
Tyler
iD Mobile Employee
7 months ago
Matthew Ynwa Cook
Newbie
Matthew Ynwa CookNewbie
asked in Bills, Payments & Charges.
Cancelled Contract

I haven’t used my sim and I have cancelled contract yet your still trying to bill me 

12
Kash
iD Mobile Employee
7 months ago
U
Newbie
User123456Newbie
asked in Bills, Payments & Charges.
Left iD back in November but still getting demands

How do I speak to someone at iD. I cancelled my PAYG back in November - received a payment chaser for outstanding month which I paid.  Have now received another debt collection letter but cannot speak to anyone at iD.  Live chat not active and I do not use social media.  Even telephone complaints line keep hold for over 40 minutes.

13
Kash
iD Mobile Employee
7 months ago
Tim Gillam
Newbie
Tim GillamNewbie
posted in Bills, Payments & Charges.
Data Rollover Gives You More For Your Buck..

Over The Years I've Been A Customer Of So Many Mobile Service Providers Who They All Seem To Just Be On The Gain, But With ID Mobile I Feel Valued At An Affordable Monthly Payments & A Lovely Boosted Data Rollover To Always Keep Me Sane. Excellent Mobile Coverage Wherever I Do Roam, Including 50+ European Countries When I'm Away Relaxing Or Working Far Away From Home. For Staying In Touch With Family & Friends Is The Most Important Thing To Do, I'd Even Go As Far As Saying As An ID Mobile Newbie I Am Starting To Love You... Exceptional Upgrade Deals Delivered Friendly The Very Next Day, But Doesn't Hurt My Bank Balance At The End Ot The Month When I Eventually Get My Pay. So Carry On The Fantastic Work You All Do & Customer Services 247 Is Fantastic Friendly & Always On Hand For Support, I'll Share The Good Feedbacks Thats Always Due & When Anyone Needs A Good Recommendations Then Its ID Mobile I'll Always Report.... Thank You.

1
Kash
iD Mobile Employee
7 months ago
H
Newbie
Htg1410Newbie
asked in Bills, Payments & Charges.
Unreadable Bills on App and Website

I am unable to read my bills on the app and website, basically it is all gobbledy gook. Even when I download the document.

6
Kash
iD Mobile Employee
7 months ago
B3000
Rookie
B3000Rookie
asked in Bills, Payments & Charges.
Mobile data 25GB gone in 3 days

I am hoping this is a glitch given the the network was down over the weekend..I received my 25gig sim on Friday and activated late Friday. I put the sim into my 5G Huawei router and connected just 1 device..after maybe 20 OOKLA speed tests I get a text on Sunday night from ID - YOU HAVE NO MORE DATA !!!WHAT.Surely that isnt possible ???Is there a way to get or see a detailed reporting of my data used?Something is fishy here. 25gig gone in 3 days using Ookla Speedtest..I cant beleive it.

4
Tom
iD Mobile Employee
8 months ago
Ghafar Ali
Civilian
Ghafar AliCivilian
posted in Bills, Payments & Charges.
bill inquiries

Hello this message is about bill inquiries 

1
Tom
iD Mobile Employee
11 months ago
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