Bills, Payments & Charges.

I have been charged extra bill since last two months without any explanation could you please help me out this 

I no longer have access to my online account and have a final bill to pay.I’ve attempted to pay using the automated phone line however I’m not even asked to input my account number or phone number, instead I’m told I owe £0!In fact I owe over £700 as I’ve moved provider and sold my handset to pay off my iD mobile account 12 months early.There isn’t any helpful information on the rear of my final bill.Can anyone help?

I paid for additional roaming for Turkey. £20 for 10gb but  could not get this to work so therefore not used it. The £20 is on for the next bill but i need this taking off. 

Not the first time this has happened.  I received notification that my latest bill was ready several days ago however I’m still unable to download it.  The other links still work however when I click the Download as PDF link for Sept 2025, I get the Oops… something went wrong. Please try again message.  

Hello they went to take my initial payment out but I had no money in my account because it was in my other account I now have it in there, will they try to re take the money or cancel my order ?

Hi,I want to download my recent bill to submit for proof of address, currently the service is not working from mobile app or online. Can you please email me the recent bill? Thanks

Good morning I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.

Good morning I want to change my plan and transfer my number to another provider, but I can't because I have to pay a high termination fee. Please let me know when I can do this free of charge.

I want to leave and get my final bill

Why have I been charged a mms when I only sent 2 text messages to the number, no emoji or picture and the recipient is also using an I phone?

Hi, can’t open my latest bill that was generated yesterday, tried the app and website but get error 

I think im paying too much on my bill. There seems to be more than one payment a month on average. 

I keep getting texts from ID saying my direct debit has been cancelled by my bank. My bank deny it, ID reinstates it, and the whole process starts again.  I don't know what to do? 

Hi, I'm unable to add another mobile number to my account, to view bill etc. After entering number, surname and DoB, it states 'Sorry your details do not match our records'. Extremely frustrating. I've tried adding via app & online, same message. Obviously something must match as ID are debiting my bank every month.

Hi has my contarct finshed? 

i purchased a plan and took money two times, i need to ask for a refund 

Hiive been to Rhodes for a few days and the charges havnt been included with EU roaming ie free. They have come under rest of the world roaming which is strange. Why is this please as Rhodes is EU ? Thankyou

My wife tried to buy me a new phone for my birthday. However, as it was amazingly cheaper on ID mobile outside the app, it wasn’t bought through my account. as ID would only port number via 3 way port, which is too much hassle, she cancelled the phone before delivery. to prevent money being taken she cancelled the direct debit. Now ID want circa £4, but we have no details on how to pay it Phone number was       

Why is my direct debit coming off on the 17 September when my billing period is 3 September . When is the direct debit date because logic would assume it is the same S billing date?

Why did my bill not reduce at the end of my contract, after I finished paying off my phone?

 I’ve missed payments, I’ve now paid and would like to reactivate my plan. Can you help me? 

Since I updated my phone it is not working properly 

I am deployed overseas with the armed forces, i dont have access to my ID Mobile Phone and keep receiivng threatening mail about a collection agency.  You dont have a agent i can call its all automated.  What do i do? I do not like this customer service and will be cancelling my phone 

I accidently missed a payment for my daughter's phone plan. Her phone was/is barred even though I made the payment over the phone using iD's  automated payment service. Weirdly the automated service did not give me a payment reference number but the payment is on my bank statements so its definitely been paid. Ben 3 days now and the phone is STILL barred. I contacted customer service agents TWICE via chat bot and BOTH AGENTS DISCONNECTED THE CHAT AFTER MAKING ME WAIT FOR A REPLY FOR 10 MINUTES. Disgraceful service so far. We are only a few months old to the contract but I want to know how I can either get my daughter's phone unbarred or how to leave iD because frankly, the service is awful and the difficulty of getting a real person to talk to, is not worth it at all.

ID cancelled my direct debit and now they have accidentally blocked themselves from ever collecting a direct debit payment again.My issue is currently with the Curry’s CEO team but they are still totally clue less how to fix it, only saying I need to provide a new bank account to fix THIER mistake 🤣🤦‍♂️I’m currently in the process of making a complaint to the regulator to fine ID for their absurd financial policies, blocking their own customers and charging them extra to manually pay.If this has happened to you also, please let me know so I can get you in touch with the regulator for compensation.