There has been two months where you have taken double payments and I keep getting notifications my bill isn’t paid when it has been.

Hi,I have three lines on my account. I need to change one of the lines so my son now pays for it himself

Can I swap the number between my two plans, 

I have a debt to pay for a phone number I have with is mobile. I’d like to ensure this is payed and plan cancelled with no further payment due. I don’t know the number but I have the sim in my phone so I’m confused how I can pay and cancel. I’ve messaged before about this and was given my number but I has since forgotten. 

Hello, my first bill is ready, I recieved the phone today. One thing is saying it’s due on the 31st of may or around and the second one is saying it’s due the 2nd of may. Which one is it please 

Just joined ID mobile and my plan is £6 per month, why is my bank showing scheduled payees as an amount of £32.09! I’ve not used anything out of my plan. Please advise. 

Hi, I was recently in South Africa and bought a 5 days data roaming bundle. I can see I have been charged 3 or 4 times for this.  I should only be charged for a 5 day and 1 day bundle. Can you please waiver the other 5 day bundles and amend my latest invoice to pay.  warm regards,Kim 

Hello every time I try to pay it says error I have like £59 of last two months for some reason it didn’t go through my direct debit and I’m trying to pay my arrears and it isn’t working ? 

How come the bill on the app and the bill from email aren't matching?

So with data rollover Month one I only used 10 gb of my 40gb allowance Month two 30gb was rollovered so I had 70gb So Month three I know any unused  data from Month one doesn't rollover but If I haven't used any of my 40gb allowance from Month two does that rollover to Month three? I.e. I would have 80gb 

Why is my phone bill so high 

I do not understand how to use this sim can I exchange for a real SIM card 

i am out of comtract, i have paid for my device, how do i reduce my bill? 

Hi please call me I’m being charged so much more this month and also want to know when my contract ends.

Hi I have charge on my bills for 48 overdue can you pleases tell me why I have this amount ? 

Any idea where my Currys voucher is . I see that on previous posts you say that it is sent by email. If so who is it sent by  

Hello every time I try to pay it says error I have like £59 of last two months for some reason it didn’t go through my direct debit and I’m trying to pay my arrears and it isn’t working ? 

I noticed that Feb 2026 bill is 15.99£ may I know why? It should be 15£

my plan is £8 a month but this month i needed to add on £10 more of data. but now my bill is £43 with an added £25 of data, texts and call. when i have unlimited texts and calls. and got more data before i ran out 

Hi . I think I accidentally cancelled one of our direct debits with ID mobile through my banking app because I saw the old payment. Can you help please. 

My direct debit didn’t go through, so I paid immediately by debit card. I see now that a direct debit came out a few days later. I have now paid twice for the month. How does the money get returned to me, I seem unable to talk to a human being, 

I’ve changed my direct debit from the 20th to the 28th, will my first bill still go out on the 20th? Or will it go out on the 28th? 

Hi, I’d like to raise a complaint about a recent charge on my account.I called the number 0844 248 0844, which was advertised as costing 7p per minute. However, I’ve since been charged around 45p per minute by iD Mobile as an access charge, which was not made clear to me before or during the call.I only received a text message explaining the higher charges after the call had already taken place, which did not give me a fair opportunity to avoid the cost.I feel this was misleading, as the advertised price did not reflect the true cost of the call. Had I been clearly aware of the full charge (including the access charge), I would not have made the call.As a result, I am requesting a goodwill refund or credit for this charge.I would appreciate you reviewing this and responding as soon as possible.

Hi, I’d like to raise a complaint about a recent charge on my account.I called the number 0844 248 0844, which was advertised as costing 7p per minute. However, I’ve since been charged around 45p per minute by iD Mobile as an access charge, which was not made clear to me before or during the call.I only received a text message explaining the higher charges after the call had already taken place, which did not give me a fair opportunity to avoid the cost.I feel this was misleading, as the advertised price did not reflect the true cost of the call. Had I been clearly aware of the full charge (including the access charge), I would not have made the call.As a result, I am requesting a goodwill refund or credit for this charge.I would appreciate you reviewing this and responding as soon as possible.

Hi I am being charged £20.40 for a number I do not use