My phone signal works pretty fine for the most part, but it drops when when I’m at my new place, usually when the train goes past. Pretty close to an overground train station and I hear the train immediately every time the signal drops! I use hotspot for most things so it’s pretty frustrating having to constantly reconnect!  Anything I can do to prevent this?

iPhone SE 2020Signal was storming in any room in house for several years never had an issue.Then in around late 2024 my local cell mast which is a couple of blocks and visible from at least two upstairs windows, was switched off (according to third party web site) anyway this coincided with the signal dropping to one bar and phone being unusable on ground floor and patchy on first floor.  A few months ago a new larger mast replaced the original and I assumed the previously great signal would resume.It never has and is just as bad.  The guys installing the mast told me it would carry all networks including 3 but things haven’t improved.The mast is at Slaidburn Crescent and my postcode is PR9 9UP Im considering moving providers because of the above because I really rely on the phone a lot and it’s such a nuisance having to go upstairs and stand next to a window just to be heard. I tried contacting 3 who

Second time this month I've received a call/text about me calling random numbers. However, I know for sure I did not make these calls.  Does ID have any phone number protection systems in place so my number cannot be stolen for fraudulent activity?  I want to enable caller ID authentication or any existing spoofing protection. Please advise.

Will the ID signal get better with the 3 and Vodafone merger 

Having trouble phoning out and receiving themI've a G5 phone and been told not good in my areaHow do I get around this problem Lyndhurst Parry Cf453bw 

I can no longer connect to a UK landline, mobile to mobile is working fine, does anyone know how to raise a support call ?

My iphone is unable to connect to any uk landlines 

The last text message I got through was 10 days ago I know multiple friends and family members have sent SMS messages through to me, my messages get received by them but I don't get theirs. I have followed all the guidance steps given to other people with similar issues 

Not got bars showing at all when at home, just circle with line through it.Have also had issues making calls when outside for a fair while now.  Just will not connect. Supposedly got 4G in my area. Phone is a Samsung Galaxy from 2017 and I did see you had some issues with your network and users of this phone. 

My phone isn't connecting to new broadband.  The tv's are connected and all good,but my provider said to ring my phone provider as my be a fault.

A couple of days ago noticed both mine and my wife’s iPhones SE were no longer showing ‘wifi calling’ on screen and not able to make it receive calls through wifi calling.  Tried rebooting phone, toggling wifi calling in settings and restarting BT router.  No change.  Suggestions welcomed.  As both phones have stopped working at the same time suspect there is a common cause

I have been with ID mobile for many years without any issues. For the first time last month I used up all my data allowance. When the data renewed I no longer have mobile data in any location. I have tried everything, resetting data, resetting phone, try sim in another phone and all the suggestions given to me by the chatbot but nothing works. Can anyone help please?

Hello there I just got a contract with ID with new phone and data and is the first month  and I’m seeing that even if I have full bars on 4g I don’t connect to internet . And even when it connect in other places that is 3-4 bars is so slow . Can anyone help me with this issue . Many thanks . 

I have unlimited mins and cannot call any landlines, why not ? Mobiles are OK

My wife swapped her number and service and phone number from Three yesterday and she’s had the confirmation the swap has happened but it’s still showing no network on the physical sim and the network provider is still Three. What do we do? We’ve tried removing the sim and reinstalling it and most suggestions offer to send a sms message so she can access it, but she can’t access sms….nut stuck and need some help

People are telling me my phone is cutting in and out of reception when I am talking to them and they are only getting half the conversation . What can I.D mobile do to fix it ? 

Why is signal strength very poor especially 4/5G when out with friends in local pub they all can use data but I can’t connect at all. 

Since the beginning of June 2025, iD/Three reception has been horrible here in the Finchley N3 area. To be fair, the reception was already weak, however, I could get by with decent data speeds, but now it’s just zero reception. It has been so bad that our home internet is also Three, and we have no internet at all. My second SIM card is Lebara/Vodafone, and it also has very bad reception. What’s going on? Did anything change that we lost reception all of a sudden? What can I do to avoid changing providers again?

Hi,I live in an area with no signal most of the time. I have had no functionality of WiFi calling since yesterday morning on my ID Mobile number (physical sim) .worked perfectly before. i have an e sim on Vodafone on same phone with WiFi calling working perfectly on that in same WiFi network.i have an IPhone 15 Pro Max with the latest software. i have contacted the broadband provider and apple support at length with everything seeming fine. I have toggled Wi-Fi calling on and off multiple times. I have reset network settings multiple times. I’ve turned off the phone multiple times I’ve used aeroplane mode only.And it works perfectly with the Vodafone Sim but the ID sim when on aeroplane mode comes up with an error message saying please connect to Wi-Fi.i have been to curry’s and got a new physical sim and installed it and still not working.Seems like ID network is not recognising that I am connected to a Wi-Fi netw

Dear ID mobile. Your service Is terrible.  Your signal is terrible. I can't get through to anyone.  I was talking to your robot, then a human, then they transferred me and the connection was terminated after 20 mins saying you had no agents available.Will someone call me immediately! If you can actually get through to me because your signal is just poor poor poor!!!

Very bad signal wherever I go it's making me think to leave and go with my old network as it's a waste of money when can't use the Internet 

My husband and I recently bought iPhone 16s via iD mobile.We can not get call forwarding to work. My husband posted on here and eventually the support team spoke to him via Private Messages.Call Forwarding is now working on his phone. He was told the support team made changes. He asked if they could share the changes they made so we could do the same on my phone but was told that if I want call forwarding to work on my phone, I need to raise a separate request!I am hereby raising a request for someone to make call forwarding work on my phone ASAP as I cannot get an iD mobile signal in the majority of places I currently need one.Thank you!

Hello, I have 5g showing on my phone but I have no internet?

No data since the 20th of May 2025.Tried the useless chat facility, quite seriously spend nearly 9 hours ! across many days trying to get some answers.Raised formal complaint and then received a call back from someone in the UK. Told within minutes that there is a local cell down. for SEVEN DAYS ? highly unlikely. Although whilst talking to her and fighting to finish a sentence, I did find on the three website that there is service issues in the area. The call eventually broke down because the advisor seems to think its okay to constantly interrupt and shout over me. when asked to let me finish my sentence she slammed down the phone. lovely lady. probably hates men and doesn't like that we might have something valid to say.called back a filed a complaint about the verbal abuse from the previous woman and as the call went on in a reasonable grown up way. I was told that the merger of id mobile and vodaphone last week might well be the problem, he ha

My signal was showing 4G 2-3 bars all day, and according to iD mobile’s coverage map Oxford is fine for 4G and even 5G. Yet I visited there last week with my wife (also on iD mobile) and neither of us could access anything via the internet (data calls, Google maps, internet browsing, YouTube etc). We had no problems calling each other with normal calls.  This is a pretty big red flag. Any reason why this may be the case and anything we can do about it?